Hotels’ corporate social responsibility practices, organizational culture, firm reputation, and performance

References

• Abidin, A. F. Z., Hashim, H. A., & Ariff, A. M. (2017). Ethical commitments and financial performance: Evidence from publicly listed companies in Malaysia. Asian Academy of Management Journal, 22(2), 53–95. doi:10.21315/aamj2017.22.2.3
   Web of Science ®Google Scholar
• Altin, M., Koseoglu, M. A., Yu, X., & Riasi, A. (2018). Performance measurement and management research in the hospitality and tourism industry. International Journal of Contemporary Hospitality Management, 30(2), 1172–1189. doi:10.1108/IJCHM-05-2017-0251
   Web of Science ®Google Scholar
• Amran, A., Zain, M. M., Sulaiman, M., Sarker, T., & Ooi, S. K. (2013). Empowering society for better corporate social responsibility (CSR): The case of Malaysia. Kajian Malaysia, 31(1), 57.
   Google Scholar
• Asree, S., Zain, M., & Rizal Razalli, M. (2010). Influence of leadership competency and organizational culture on responsiveness and performance of firms. International Journal of Contemporary Hospitality Management, 22(4), 500–516. doi:10.1108/95961190980000613
   Web of Science ®Google Scholar
• Barnett, M. L., Jermier, J. M., & Lafferty, B. A. (2006). Corporate reputation: The definitional landscape. Corporate Reputation Review, 9(1), 26–38. doi:10.1057/palgrave.crr.1550012
   Google Scholar
• Barney, J. B. (1986). Organizational culture: Can it be a source of sustained competitive advantage?. Academy of Management Review, 11(3), 656–665. doi:10.2307/258317
   Web of Science ®Google Scholar
• Becker, J. M., Rai, A., & Rigdon, E. (2013). Predictive validity and formative measurement in structural equation modeling: Embracing practical relevance. In Proceedings of the International Conference on Information Systems (ICIS).
   Google Scholar
• Benavides-Velasco, C. A., Quintana-García, C., & Marchante-Lara, M. (2014). Total quality management, corporate social responsibility and performance in the hotel industry. International Journal of Hospitality Management, 41, 77–87. doi:10.1016/j.ijhm.2014.05.003
   Web of Science ®Google Scholar
• Bilal, A.-D., Mustafa, D., & Mohammad, J. (2018). Is CSR reporting always favorable? Management Decision, 56(7), 1506–1525. doi:10.1108/MD-05-2017-0540
   Web of Science ®Google Scholar
• Bocquet, R., Le Bas, C., Mothe, C., & Poussing, N. (2013). Are firms with different CSR profiles equally innovative? Empirical analysis with survey data. European Management Journal, 31(6), 642–654. doi:10.1016/j.emj.2012.07.001
   Web of Science ®Google Scholar
• Bocquet, R., Le Bas, C., Mothe, C., & Poussing, N. (2017). CSR, innovation, and firm performance in sluggish growth contexts: A firm-level empirical analysis. Journal of Business Ethics, 146(1), 241–254. doi:10.1007/s10551-015-2959-8
   Web of Science ®Google Scholar
• Bohdanowicz, P., & Zientara, P. (2008). Corporate social responsibility in hospitality: Issues and implications. A case study of Scandic. Scandinavian Journal of Hospitality and Tourism, 8(4), 271–293. doi:10.1080/15022250802504814
   Web of Science ®Google Scholar
• Brønn, P. S., & Vidaver-Cohen, D. (2009). Corporate motives for social initiative: Legitimacy, sustainability, or the bottom line? Journal of Business Ethics, 87(S1), 91–109. doi:10.1007/s10551-008-9795-z
   Google Scholar
• Bosch-Badia, M. T., Montllor-Serrats, J., & Tarrazon, M. A. (2013). Corporate social responsibility from Friedman to Porter and Kramer. Theoretical Economics Letters, 03(03), 11. doi:10.4236/tel.2013.33A003
   Google Scholar
• Cameron, K. S., & Quinn, R. E. (2011). Diagnosing and changing organizational culture: Based on the competing values framework. Hoboken, NJ: Wiley.
   Google Scholar
• Carroll, A. B. (1999). Corporate social responsibility: Evolution of a definitional construct. Business & Society, 38, 268–295. doi:10.1177/000765039903800303
   Google Scholar
• Carroll, A. B., & Shabana, K. M. (2010). The business case for corporate social responsibility: A review of concepts, research and practice. International Journal of Management Reviews, 12(1), 85–105. doi:10.1111/j.1468-2370.2009.00275.x
   Web of Science ®Google Scholar
• Choi, S., & Lee, S. (2018). Revisiting the financial performance–corporate social performance link. International Journal of Contemporary Hospitality Management, 30(7), 2586–2602. doi:10.1108/IJCHM-04-2017-0195
   Web of Science ®Google Scholar
• Diamantopoulos, A., & Siguaw, J. A. (2006). Formative versus reflective indicators in organizational measure development: A comparison and empirical illustration. British Journal of Management, 17(4), 263–282. doi:10.1111/j.1467-8551.2006.00500.x
   Web of Science ®Google Scholar
• Díaz de Rada, V. (2012). Ventajas e inconvenientes de la encuesta por Internet. Papers. Revista de Sociologia, 97(1), 193–223. doi:10.5565/rev/papers/v97n1.71
   Google Scholar
• European Commission. (2011). Retrieved from https://ec.europa.eu/commission/index_en
   Google Scholar
• Fai, L. Y., Ju, H., & Ho, K. (2017). The effects of corporate social responsibility (CSR) on brand image in the Malaysian hotel industry. , 18(2), 293–314. doi:10.15706/jksms.2017.18.2.013
   Google Scholar
• Farmaki, A., & Farmakis, P. (2018). A stakeholder approach to CSR in hotels. Annals of Tourism Research, 68, 58–60. doi:10.1016/j.annals.2017.11.009
   Web of Science ®Google Scholar
• Fombrun, C. J. (2005). A world of reputation research, analysis and thinking—building corporate reputation through CSR initiatives: Evolving standards. Corporate Reputation Review, 8(1), 7–12. doi:10.1057/palgrave.crr.1540235
   Google Scholar
• Font, X., Walmsley, A., Cogotti, S., McCombes, L., & Häusler, N. (2012). Corporate social responsibility: The disclosure–performance gap. Tourism Management, 33(6), 1544–1553. doi:10.1016/j.tourman.2012.02.012
   Web of Science ®Google Scholar
• Font, X., Guix, M., & Bonilla-Priego, M. J. (2016). Corporate social responsibility in cruising: Using materiality analysis to create shared value. Tourism Management, 53, 175–186. doi:10.1016/j.tourman.2015.10.007
   Web of Science ®Google Scholar
• Galbreath, J., & Galvin, P. (2006). Accounting for performance variation: How important are intangible resources? International Journal of Organizational Analysis, 14(2), 150–170. doi:10.1108/10553180610742773
   Google Scholar
• Golob, U., Podnar, K., Elving, W. J., Ellerup Nielsen, A., Thomsen, C., & Schultz, F. (2013). CSR communication: Quo vadis? Corporate Communications: An International Journal, 18(2), 176–192. doi:10.1108/13563281311319472
   Google Scholar
• González-Rodríguez, M. R., Jiménez-Caballero, J. L., Martín-Samper, R. C., Köseoglu, M. A., & Okumus, F. (2018). Revisiting the link between business strategy and performance: Evidence from hotels. International Journal of Hospitality Management, 72, 21–31. doi:10.1016/j.ijhm.2017.11.008
   Web of Science ®Google Scholar
• Gupta, A., Briscoe, F., & Hambrick, D. C. (2017). Red, blue, and purple firms: Organizational political ideology and corporate social responsibility. Strategic Management Journal, 38(5), 1018–1040. doi:10.1002/smj.2550
   Web of Science ®Google Scholar
• Hair, J. F., Sarstedt, M., Ringle, C. M., & Gudergan, S. P. (2017). Advanced issues in partial least squares structural equation modeling. Thousand Oaks, CA: SAGE Publications.
   Google Scholar
• Hayes, A. F., Preacher, K. J., & Myers, T. A. (2011). Mediation and the estimation of indirect effects in political communication research. Sourcebook for Political Communication Research: Methods, Measures, and Analytical Techniques, 23, 434–465.
   Google Scholar
• Hamdoun, M., & Zouaoui, M. (2017). Impact of environmental management on competitive advantage of Tunisian Companies: The mediator role of organizational culture. International Review of Management and Marketing, 7(2), 76–82. Retrieved from http://dergipark.gov.tr/irmm/issue/32104/355797
   Google Scholar
• Henseler, J. (2017). Bridging design and behavioral research with variance-based structural equation modeling. Journal of Advertising, 46(1), 178–192. doi:10.1080/00913367.2017.1281780
   Web of Science ®Google Scholar
• Henseler, J., & Fassott, G. (2010). Testing moderating effects in PLS path models: An illustration of available procedures. In Handbook of Partial Least Squares, (pp. 713–735). Berlin/Heidelberg, Germany: Springer.
   Google Scholar
• Henseler, J., Dijkstra, T. K., Sarstedt, M., Ringle, C. M., Diamantopoulos, A., Straub, D. W., … Calantone, R. J. (2014). Common beliefs and reality about PLS: Comments on Rönkkö and Evermann (2013). Organizational Research Methods, 17(2), 182–209. doi:10.1177/1094428114526928
   Web of Science ®Google Scholar
• Henseler, J., Hubona, G., & Ray, P. A. (2016). Using PLS path modeling in new technology research: Updated guidelines. Industrial Management & Data Systems, 116(1), 2–20. doi:10.1108/IMDS-09-2015-0382
   Web of Science ®Google Scholar
• Henseler, J., Ringle, C. M., & Sarstedt, M. (2016). Testing measurement invariance of composites using partial least squares. International Marketing Review, 33(3), 405–431. doi:10.1108/IMR-09-2014-0304
   Web of Science ®Google Scholar
• Henseler, J., Ringle, C. M., & Sinkovics, R. (2009). The use of partial least squares path modeling in international marketing. Advances in International Marketing, 20(1), 277–320. Retrieved from https://doi.org/http://hdl.handle.net/10453/10057
   Google Scholar
• Holcomb, J. L., & Smith, S. (2017). Hotel general managers’ perceptions of CSR culture: A research note. Tourism and Hospitality Research, 17(4), 434–449. doi:10.1177/1467358415619669
   Web of Science ®Google Scholar
• Hosteltur (2018). Es el sector Hotelero socialmente responsible? Retrieved from https://www.hosteltur.com/192100_es-sector-hotelero-socialmente-responsable.html (accessed September, 2018)
   Google Scholar
• Horng, J. S., Hsu, H., & Tsai, C. Y. (2017). An assessment model of corporate social responsibility practice in the tourism industry. Journal of Sustainable Tourism, 26(7), 1–20. doi:10.1080/09669582.2017.1388384
   Web of Science ®Google Scholar
• Huang, G., & To, W. M. (2018). Importance-performance ratings of corporate social responsibility practices by employees in Macao’s gaming industry. International Journal of Contemporary Hospitality Management, 30(9), 2870–2887. doi:10.1108/IJCHM-09-2017-0600
   Web of Science ®Google Scholar
• Ilieva, J., Baron, S., & Healey, N. M. (2002). Online surveys in marketing research: Pros and cons. International Journal of Market Research, 44(3), 1. doi:10.1177/147078530204400303
   Web of Science ®Google Scholar
• Isaksson, I., Kiessling, T., & Harvey, M. (2014). Corporate social responsibility: Why bother? Organizational Dynamics, 43(1), 64–72. doi:10.1016/j.orgdyn.2013.10.008
   Web of Science ®Google Scholar
• Jacobs, R., Mannion, R., Davies, H. T., Harrison, S., Konteh, F., & Walshe, K. (2013). The relationship between organizational culture and performance in acute hospitals. Social Science & Medicine, 76, 115–125. doi:10.1016/j.socscimed.2012.10.014
   PubMed Web of Science ®Google Scholar
• Jamali, D., & Karam, C. (2018). Corporate social responsibility in developing countries as an emerging field of study. International Journal of Management Reviews, 20, 32–61. doi:10.1111/ijmr.12112
   Web of Science ®Google Scholar
• Kallmuenzer, A., Nikolakis, W., Peters, M., & Zanon, J. (2017). Trade-offs between dimensions of sustainability: exploratory evidence from family firms in rural tourism regions. Journal of Sustainable Tourism, 26(7), 1–18.
   Web of Science ®Google Scholar
• Kang, J., & Hustvedt, G. (2014). The contribution of perceived labor transparency and perceived corporate giving to brand equity in the footwear industry. Clothing and Textiles Research Journal, 32(4), 296–311. doi:10.1177/0887302X14546186
   Web of Science ®Google Scholar
• Kang, J.-S., Chiang, C.-F., Huangthanapan, K., & Downing, S. (2015). Corporate social responsibility and sustainability balanced scorecard: The case study of family-owned hotels. International Journal of Hospitality Management, 48, 124–134. doi:10.1016/j.ijhm.2015.05.001
   Web of Science ®Google Scholar
• Karaosmanoglu, E., Altinigne, N., & Isiksal, D. G. (2016). CSR motivation and customer extra-role behavior: Moderation of ethical corporate identity. Journal of Business Research, 69(10), 4161–4167. doi:10.1016/j.jbusres.2016.03.035
   Web of Science ®Google Scholar
• Kim, S. B., & Kim, D. Y. (2016). The influence of corporate social responsibility, ability, reputation, and transparency on hotel customer loyalty in the US: A gender-based approach. SpringerPlus, 5(1), 1537.
   PubMedGoogle Scholar
• Kim, S.-B., & Kim, D.-Y. (2017). Antecedents of corporate reputation in the hotel industry: The moderating role of transparency. Sustainability, 9(6), 951. doi:10.3390/su9060951
   Web of Science ®Google Scholar
• Kock, N. (2015). Common method bias in PLS-SEM: A full collinearity assessment approach. International Journal of e-Collaboration, 11(4), 1–10. doi:10.4018/ijec.2015100101
   Web of Science ®Google Scholar
• Kock, N., & Lynn, G. S. (2012). Lateral collinearity and misleading results in variance-based SEM: An illustration and recommendations. Journal of the Association for Information Systems, 13(7), 546–580. Retrieved from https://doi.org/https://ssrn.com/abstract=2152644
   Web of Science ®Google Scholar
• Kucukusta, D., Mak, A., & Chan, X. (2013). Corporate social responsibility practices in four and five-star hotels: Perspectives from Hong Kong visitors. International Journal of Hospitality Management, 34, 19–30. doi:10.1016/j.ijhm.2013.01.010
   Web of Science ®Google Scholar
• Lahap, J., Ramli, N. S., Said, N. M., Radzi, S. M., & Zain, R. A. (2016). A study of brand image towards customer’s satisfaction in the Malaysian hotel industry. Procedia-Social and Behavioral Sciences, 224, 149–157. doi:10.1016/j.sbspro.2016.05.430
   Google Scholar
• Lee, M., & Kim, H. (2017). Exploring the organizational culture’s moderating role of effects of corporate social responsibility (CSR) on firm performance: Focused on corporate contributions in Korea. Sustainability, 9(10), 1883. doi:10.3390/su9101883
   Web of Science ®Google Scholar
• Li, Y., Fu, H., & Huang, S. S. (2015). Does conspicuous decoration style influence customer’s intention to purchase? The moderating effect of CSR practices. International Journal of Hospitality Management, 51, 19–29. doi:10.1016/j.ijhm.2015.08.008
   Web of Science ®Google Scholar
• Lii, Y.-S., & Lee, M. (2012). Doing right leads to doing well: When the type of CSR and reputation interact to affect consumer evaluations of the firm. Journal of Business Ethics, 105(1), 69–81.
   Web of Science ®Google Scholar
• Lin, Y., & Wu, L. Y. (2014). Exploring the role of dynamic capabilities in firm performance under the resource-based view framework. Journal of Business Research, 67(3), 407–413. doi:10.1016/j.jbusres.2012.12.019
   Web of Science ®Google Scholar
• Lin-Hi, N., & Blumberg, I. (2016). The link between (not) practicing CSR and corporate reputation: Psychological foundations and managerial implications. Journal of Business Ethics, 150(1), 1–14. doi:10.1007/s10551-016-3164-0
   Web of Science ®Google Scholar
• Lund, D. B. (2003). Organizational culture and job satisfaction. Journal of Business & Industrial Marketing, 18(3), 219–236. doi:10.1108/0885862031047313
   Google Scholar
• Martínez García de Leaniz, P., Herrero Crespo, Á., & Gómez López, R. (2017a). Customer responses to environmentally certified hotels: The moderating effect of environmental consciousness on the formation of behavioral intentions. Journal of Sustainable Tourism, 26(7), 1–18. doi:10.1080/09669582.2017.1349775.
   Web of Science ®Google Scholar
• Martínez, P., Pérez, A., & del Bosque, I. R. (2014). CSR influence on hotel brand image and loyalty. Academia Revista Latinoamericana de Administración, 27(2), 267–283. doi:10.1108/ARLA-12-2013-0190
   Web of Science ®Google Scholar
• MacKenzie, S. B., & Podsakoff, P. M. (2012). Common method bias in marketing: Causes, mechanisms, and procedural remedies. Journal of Retailing, 88(4), 542–555. doi:10.1016/j.jretai.2012.08.001
   Web of Science ®Google Scholar
• Mackenzie, M., & Peters, M. (2014). Hospitality managers' perception of corporate social responsibility: An explorative study. Asia Pacific Journal of Tourism Research, 19(3), 257–272. doi:10.1080/10941665.2012.742915
   Web of Science ®Google Scholar
• McWilliams, A., & Siegel, D. (2001). Corporate social responsibility: A theory of the firm perspective. Academy of Management Review, 26(1), 117–127. doi:10.2307/259398
   Web of Science ®Google Scholar
• Miles, S. (2017). Stakeholder theory classification: A theoretical and empirical evaluation of definitions. Journal of Business Ethics, 142(3), 437–459. doi:10.1007/s10551-015-2741-y
   Web of Science ®Google Scholar
• Mustafa, S. A., Othman, A. R., & Perumal, S. (2012). Corporate social responsibility and company performance in the Malaysian context. Procedia-Social and Behavioral Sciences, 65, 897–905. doi:10.1016/j.sbspro.2012.11.217
   Google Scholar
• Nyahunzvi, K. D. (2013). CSR reporting among Zimbabwe's hotel groups: A content analysis. International Journal of Contemporary Hospitality Management, 25(4), 595–613.
   Web of Science ®Google Scholar
• Nysveen, H., Oklevik, O., & Pedersen, P. E. (2018). Brand satisfaction: Exploring the role of innovativeness, green image and experience in the hotel sector. International Journal of Contemporary Hospitality Management, 30(9), 2908–2924. doi:10.1108/IJCHM-05-2017-0280
   Web of Science ®Google Scholar
• O’riordan, L., & Fairbrass, J. (2008). Corporate social responsibility (CSR): Models and theories in stakeholder dialogue. Journal of Business Ethics, 83, 745–758. doi:10.1007/s10551-008-9662-y
   Web of Science ®Google Scholar
• Park, J., Lee, H., & Kim, C. (2014). Corporate social responsibilities, consumer trust and corporate reputation: South Korean consumers’ perspectives. Journal of Business Research, 67(3), 295–302. doi:10.1016/j.jbusres.2013.05.016
   Web of Science ®Google Scholar
• Peloza, J., & Papania, L. (2008). The missing link between corporate social responsibility and financial performance: Stakeholder salience and identification. Corporate Reputation Review, 11(2), 169–181. doi:10.1057/crr.2008.13
   Google Scholar
• Pérez, A. (2015). Corporate reputation and CSR reporting to stakeholders: Gaps in the literature and future lines of research. Corporate Communications: An International Journal, 20(1), 11–29. doi:10.1108/CCIJ-01-2014-0003
   Google Scholar
• Pereira-Moliner, J., Font, X., Tarí, J. J., Molina-Azorin, J. F., Lopez-Gamero, M. D., & Pertusa-Ortega, E. M. (2015). The Holy Grail: Environmental management, competitive advantage and business performance in the Spanish hotel industry. International Journal of Contemporary Hospitality Management, 27(5), 714–738. doi:10.1108/IJCHM-12-2013-0559
   Web of Science ®Google Scholar
• Petter, S., Straub, D., & Rai, A. (2007). Specifying formative constructs in information systems research. MIS Quarterly, 13(4), 623–656. Retrieved from http://misq.org/specifying-formative-constructs-in-information-systems-research.html
   Google Scholar
• Piccoli, G., Lui, T.-W., & Grün, B. (2017). The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance. Tourism Management, 59, 349–362. doi:10.1016/j.tourman.2016.08.015
   Web of Science ®Google Scholar
• Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. The Journal of Applied Psychology, 88(5), 879–903. doi:10.1037/0021-9010.88.5.879
   PubMed Web of Science ®Google Scholar
• Prabhu, V. B., Robson, A., & Mitchell, E. (2002). Business excellence in the public sector–a comparison of two sub-groups with the “private” service sector. The TQM Magazine, 14(1), 34–42. doi:10.1108/09544780210413228
   Google Scholar
• Qu, R. (2009). The impact of market orientation and corporate social responsibility on firm performance: Evidence from China. Asia Pacific Journal of Marketing and Logistics, 21(4), 570–582. doi:10.1108/13555850910997607
   Google Scholar
• Qu, R. (2014). Market orientation and organizational performance linkage in Chinese hotels: The mediating roles of corporate social responsibility and customer satisfaction. Asia Pacific Journal of Tourism Research, 19(12), 1399–1416. doi:10.1080/10941665.2013.866580
   Web of Science ®Google Scholar
• Ringle, C., Wende, S., & Becker, J. (2015). SmartPLS 3 (Version 3.2. 3) [Computer software]. SmartPLS GmbH: Boenningstedt.
   Google Scholar
• Robertson, J. (2017). Boosting Ghanaian SME performance: The role of corporate. Social Responsibility in Ghanaian SMEs. Annals in Social Responsibility, 3(1), 72–74. doi:10.1108/ASR-10-2017-0012
   Web of Science ®Google Scholar
• Sainaghi, R., Phillips, P., & Zavarrone, E. (2017). Performance measurement in tourism firms: A content analytical meta-approach. Tourism Management, 59, 36–56. doi:10.1016/j.tourman.2016.07.002
   Web of Science ®Google Scholar
• Sainaghi, R. (2010). Hotel performance: state of the art. International Journal of Contemporary Hospitality Management, 22(7), 920–952. doi:10.1108/09596111011066617
   Web of Science ®Google Scholar
• Sainaghi, R., Phillips, P., & Corti, V. (2013). Measuring hotel performance: Using a balanced scorecard perspectives’ approach. International Journal of Hospitality Management, 34, 150–159. doi:10.1016/j.ijhm.2013.02.008
   Web of Science ®Google Scholar
• Sainaghi, R., Baggio, R., Phillips, P., & Mauri, A. (2018a). Hotel performance and research streams: A network cluster analysis. International Journal of Contemporary Hospitality Management, 30(8), in press. doi:10.1108/IJCHM-05-2017-0260
   Google Scholar
• Sainaghi, R., Phillips, P., Baggio, R., & Mauri, A. (2018b). Cross-citation and authorship analysis of hotel performance studies. International Journal of Hospitality Management, 73, 75–84. doi:10.1016/j.ijhm.2018.02.004
   Web of Science ®Google Scholar
• Serra-Cantallops, A., Peña-Miranda, D. D., Ramón-Cardona, J., & Martorell-Cunill, O. (2018). Progress in Research on CSR and the hotel industry (2006-2015). Cornell Hospitality Quarterly, 59(1), 15–38. doi:10.1177/1938965517719267
   Web of Science ®Google Scholar
• Simintiras, A. C., Dwivedi, Y. K., Kaushik, G., & Rana, N. P. (2015). Should consumers request cost transparency? European Journal of Marketing, 49(11/12), 1961–1979. doi:10.1108/EJM-02-2015-0086
   Web of Science ®Google Scholar
• Soundararajan, V., Jamali, D., & Spence, L. J. (2018). Small business social responsibility: A critical multilevel review, synthesis and research agenda. International Journal of Management Reviews, 20(4), 934–956. doi:10.1111/ijmr.12171
   Web of Science ®Google Scholar
• Spanos, Y. E., & Lioukas, S. (2001). An examination into the causal logic of rent generation: Contrasting Porter’s competitive strategy framework and the resource‐based perspective. Strategic Management Journal, 22(10), 907–934. doi:10.1002/smj.174
   Web of Science ®Google Scholar
• Su, L., Huang, S., van der Veen, R., & Chen, X. (2014). Corporate social responsibility, corporate reputation, customer emotions and behavioral intentions: A structural equation modeling analysis. Journal of China Tourism Research, 10(4), 511–529. doi:10.1080/19388160.2014.958606
   Google Scholar
• Su, L., Swanson, S. R., & Chen, X. (2015). Social responsibility and reputation influences on the intentions of Chinese Huitang Village tourists: Mediating effects of satisfaction with lodging providers. International Journal of Contemporary Hospitality Management, 27(8), 1750–1771. doi:10.1108/IJCHM-06-2014-0305
   Web of Science ®Google Scholar
• Su, L., Swanson, S. R., Chinchanachokchai, S., Hsu, M. K., & Chen, X. (2016). Reputation and intentions: The role of satisfaction, identification, and commitment. Journal of Business Research, 69(9), 3261–3269. doi:10.1016/j.jbusres.2016.02.023
   Web of Science ®Google Scholar
• Tarba, S. Y., Ahammad, M. F., Junni, P., Stokes, P., & Morag, O. (2017). The impact of organizational culture differences, synergy potential, and autonomy granted to the acquired high-tech firms on the M&A performance. Group & Organization Management.. doi:10.1177/1059601117703267
   PubMedGoogle Scholar
• Tetrault Sirsly, C. A., & Lvina, E. (2016). From doing good to looking even better: The dynamics of CSR and reputation. Business & Society. doi:10.1177/0007650315627996
   Google Scholar
• The World Business Council for Sustainable Development (WBCSD) (2017). Retrieved from https://www.wbcsd.org/
   Google Scholar
• Theodoulidis, B., Diaz, D., Crotto, F., & Rancati, E. (2017). Exploring corporate social responsibility and financial performance through stakeholder theory in the tourism industries. Tourism Management, 62, 173–188. doi:10.1016/j.tourman.2017.03.018
   Web of Science ®Google Scholar
• Tuan, L. T. (2017). Activating tourists' citizenship behavior for the environment: the roles of CSR and frontline employees' citizenship behavior for the environment. Journal of Sustainable Tourism, 26(7), 1–26. doi:10.1080/09669582.2017.1330337
   Web of Science ®Google Scholar
• Turker, D. (2009). Measuring corporate social responsibility: A scale development study. Journal of Business Ethics, 85(4), 411–427. doi:10.1007/s10551-008-9780-6
   Web of Science ®Google Scholar
• Veloutsou, C., & Moutinho, L. (2009). Brand relationships through brand reputation and brand tribalism. Journal of Business Research, 62(3), 314–322. doi:10.1016/j.jbusres.2008.05.010
   Web of Science ®Google Scholar
• Wang, C., Xu, H., & Li, G. (2018). The corporate philanthropy and legitimacy strategy of tourism firms: A community perspective. Journal of Sustainable Tourism, 26(7), 1–18. doi:10.1080/09669582.2018.1428334
   Web of Science ®Google Scholar
• Wright, R. T., Campbell, D. E., Thatcher, J. B., & Roberts, N. H. (2012). Operationalizing multidimensional constructs in structural equation modeling: Recommendations for IS research. CAIS, 30(23), 367–412. doi:10.17705/1CAIS.03023
   Google Scholar
• Youn, H., Hua, N., & Lee, S. (2015). Does size matter? Corporate social responsibility and firm performance in the restaurant industry. International Journal of Hospitality Management, 51, 127–134. doi:10.1016/j.ijhm.2015.09.008.
   Web of Science ®Google Scholar
• Zhu, Y. (2013). The impact of top management team process on corporate social responsibility and firm performance. Frontiers of Business Research in China, 7, 268–288. doi:10.3868/s070-002-013-0012-4
   Google Scholar
• Zhu, Y., Sun, L.-Y., & Leung, A. S. (2014). Corporate social responsibility, firm reputation, and firm performance: The role of ethical leadership. Asia Pacific Journal of Management, 31(4), 925–947. doi:10.1007/s10490-013-9369-1
   Web of Science ®Google Scholar
• Zientara, P., & Zamojska, A. (2016). Green organizational climates and employee pro-environmental behaviour in the hotel industry. Journal of Sustainable Tourism, 26(7), 1–18. doi:10.1080/09669582.2016.1206554
   Web of Science ®Google Scholar