2,685
Views
33
CrossRef citations to date
0
Altmetric
Articles

The role of cognitive appraisal, emotion and commitment in affecting resident support toward tourism performing arts development

ORCID Icon, ORCID Icon, ORCID Icon &
Pages 1725-1744 | Received 20 Jan 2019, Accepted 27 Aug 2019, Published online: 05 Sep 2019

References

  • Achar, C., So, J., Agrawal, N., & Duhachek, A. (2016). What we feel and why we buy: The influence of emotions on consumer decision-making. Current Opinion in Psychology, 10, 166–170. doi:10.1016/j.copsyc.2016.01.009
  • Ahluwalia, R., Burnkrant, R. E., & Unnava, H. R. (2000). Consumer response to negative publicity: The moderating role of commitment. Journal of Marketing Research, 37(2), 203–214. doi:10.1509/jmkr.37.2.203.18734
  • Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411–423. doi:10.1037//0033-2909.103.3.411
  • Ap, J. (1990). Residents’ perceptions research on the social impacts of tourism. Annals of Tourism Research, 17(4), 610–616. http://dx.doi.org.ezproxy.library.uq.edu.au/10.1016/0160-7383(90)90032-M. doi:10.1016/0160-7383(90)90032-M
  • Ap, J. (1992a). Residents’ perceptions on tourism impacts. Annals of Tourism Research, 19(4), 665–690. http://dx.doi.org.ezproxy.library.uq.edu.au/10.1016/0160-7383(92)90060-3. doi:10.1016/0160-7383(92)90060-3
  • Ap, J. (1992b). Understanding host residents’ perceptions of the impacts of tourism through social exchange theory (PhD). Texas: Texas A & M University.
  • Armstrong, J. S., & Overton, T. S. (1977). Estimating nonresponse bias in mail surveys. Journal of Marketing Research, 14(3), 396–402. doi:10.2307/3150783
  • Arriaga, X. B., & Agnew, C. R. (2001). Being committed: Affective, cognitive, and conative components of relationship commitment. Personality and Social Psychology Bulletin, 27(9), 1190–1203. doi:10.1177/0146167201279011
  • Babbie, E. R. (2010). The practice of social research (12th ed.). Belmont, CA: Wadsworth Cengage.
  • Bagozzi, R. P., Gopinath, M., & Nyer, P. U. (1999). The role of emotions in marketing. Journal of the Academy of Marketing Science, 27(2), 184–206. doi:10.1177/0092070399272005
  • Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74–94. doi:10.1007/BF02723327
  • Bee, C., & Neubaum, D. O. (2014). The role of cognitive appraisal and emotions of family members in the family business system. Journal of Family Business Strategy, 5(3), 323–333. doi:10.1016/j.jfbs.2013.12.001
  • Cai, R. R., Lu, L., & Gursoy, D. (2018). Effect of disruptive customer behaviors on others’ overall service experience: An appraisal theory perspective. Tourism Management, 69, 330–344. doi:10.1016/j.tourman.2018.06.013
  • Chadwick, A. E. (2015). Toward a theory of persuasive hope: Effects of cognitive appraisals, hope appeals, and hope in the context of climate change. Health Communication, 30(6), 598–611. doi:10.1080/10410236.2014.916777
  • Chang, S., & Gibson, H. J. (2015). The relationships between four concepts (involvement, commitment, loyalty, and habit) and consistency in behavior across leisure and tourism. Tourism Management Perspectives, 13, 41–50. doi:10.1016/j.tmp.2014.11.003
  • Chang, S.-J., Van Witteloostuijn, A., & Eden, L. (2010). From the editors: Common method variance in international business research. Journal of International Business Studies, 41, 178–184.
  • Chien, P. M., Ritchie, B. W., Shipway, R., & Henderson, H. (2012). I am having a dilemma: Factors affecting resident support of event development in the community. Journal of Travel Research, 51(4), 451–463. doi:10.1177/0047287511426336
  • China National Bureau of Statistics. (2010). Tabulation on the 2010 population census of The People’s Republic of China. Retrieved from http://www.stats.gov.cn/tjsj/pcsj/rkpc/6rp/indexch.htm
  • Choi, H., & Choi, H. C. (2018). Investigating tourists’ fun-eliciting process toward tourism destination sites: An application of cognitive appraisal theory. Journal of Travel Research, 58, 732–744. doi:10.1177/0047287518776805
  • Choshin, M., & Ghaffari, A. (2017). An investigation of the impact of effective factors on the success of e-commerce in small-and medium-sized companies. Computers in Human Behavior, 66, 67–74. doi:10.1016/j.chb.2016.09.026
  • Clore, G. L., Schwarz, N., & Conway, M. (1994). Affective causes and consequences of social information processing. In Robert & Thomas (Eds.), Handbook of social cognition (Vol. 1, pp. 323–417). New York: Psychology Press.
  • Diamantopoulos, A., & Siguaw, J. (2000). Introducing LISREL: A guide for structural equation modeling. Thousand Oaks, CA: Sage Publications Inc.
  • Ekman, P. (1999). Basic emotions. In Dalgleish & Power (Eds.), Handbook of cognition and emotion (Vol. 98, pp. 45–60). Chichester: John Wiley & Sons.
  • Ellsworth, P. C. (2013). Appraisal theory: Old and new questions. Emotion Review, 5(2), 125–131. doi:10.1177/1754073912463617
  • Eusébio, C., Vieira, A. L., & Lima, S. (2018). Place attachment, host–tourist interactions, and residents’ attitudes towards tourism development: The case of Boa Vista Island in Cape Verde. Journal of Sustainable Tourism, 26(6), 890–909. doi:10.1080/09669582.2018.1425695
  • Fink, A. (2015). How to conduct surveys: A step-by-step guide. (6th ed.). Los Angeles: Sage Publications.
  • Fong, S.-F., & Lo, M.-C. (2015). Community involvement and sustainable rural tourism development: Perspectives from the local communities. European Journal of Tourism Research, 11, 125–146.
  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. doi:10.2307/3151312
  • Frijda, N. H. (1993). The place of appraisal in emotion. Cognition & Emotion, 7(3-4), 357–387. doi:10.1080/02699939308409193
  • Fullerton, G. (2005). How commitment both enables and undermines marketing relationships. European Journal of Marketing, 39(11/12), 1372–1388. doi:10.1108/03090560510623307
  • Garbarino, E., & Johnson, M. S. (1999). The different roles of satisfaction, trust, and commitment in customer relationships. Journal of Marketing, 63(2), 70–87. doi:10.1177/002224299906300205
  • Grzeskowiak, S., & Sirgy, M. J. (2003). Residents’ satisfaction with community services-predictors and outcomes. The Journal of Regional Analysis & Policy, 33(2), 1–36.
  • Gursoy, D., Yolal, M., Ribeiro, M. A., & Netto, A. P. (2016). Impact of trust on local residents’ mega-event perceptions and their support. Journal of Travel Research, 56, 393–406. doi:10.1177/0047287516643415
  • Hair, J. F. (2010). Multivariate data analysis (Vol. 7). Upper Saddle River, NJ: Prentice Hall.
  • Harth, N. S., Leach, C. W., & Kessler, T. (2013). Guilt, anger, and pride about in-group environmental behaviour: Different emotions predict distinct intentions. Journal of Environmental Psychology, 34, 18–26. doi:10.1016/j.jenvp.2012.12.005
  • Hayes, A. F. (2012). PROCESS: A versatile computational tool for observed variable mediation, moderation, and conditional process modeling. Lawrence, KS: University of Kansas.
  • Hosany, S. (2012). Appraisal determinants of tourist emotional responses. Journal of Travel Research, 51(3), 303–314. doi:10.1177/0047287511410320
  • Hu, L-T., & Bentler, P. M. (1998). Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. Psychological Methods, 3(4), 424–453. doi:10.1037//1082-989X.3.4.424
  • Huang, Y., Luo, S., Ding, P., & Scott, N. (2014). Impressions of Liusanjie: A study of motivation, theatrical performance evaluation, and satisfaction. Current Issues in Tourism, 17(3), 280–296. doi:10.1080/13683500.2012.733355
  • Hume, M., & Sullivan Mort, G. (2010). The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts. Journal of Services Marketing, 24(2), 170–182. doi:10.1108/08876041011031136
  • Izard, C. E. (1977). Human emotions. New York, NY: Plenum Press.
  • Jackson, M. S., & Inbakaran, R. J. (2006). Evaluating residents’ attitudes and intentions to act towards tourism development in regional Victoria, Australia. International Journal of Tourism Research, 8(5), 355–366. doi:10.1002/jtr.584
  • Jamal, T., & Camargo, B. A. (2014). Sustainable tourism, justice and an ethic of care: Toward the just destination. Journal of Sustainable Tourism, 22(1), 11–30. doi:10.1080/09669582.2013.786084
  • Kang, J. H. (2007). Positive Emotion Elicitation Process of Chinese Consumers Toward a US Apparel Brand: a Cognitive Appraisal Perspective.(PhD), Stillwater: Oklahoma State University.
  • Jordan, E. J., Spencer, D. M., & Prayag, G. (2019). Tourism impacts, emotions and stress. Annals of Tourism Research, 75, 213–226. doi:10.1016/j.annals.2019.01.011
  • Jordan, E. J., & Vogt, C. A. (2017). Residents’ perceptions of stress related to cruise tourism development. Tourism Planning & Development, 14, 527–547. doi:10.1080/21568316.2017.1287123
  • Jordan, E. J., Vogt, C. A., & DeShon, R. P. (2015). A stress and coping framework for understanding resident responses to tourism development. Tourism Management, 48, 500–512. doi:10.1016/j.tourman.2015.01.002
  • Kadic-Maglajlic, S., Micevski, M., Arslanagic-Kalajdzic, M., & Lee, N. (2017). Customer and selling orientations of retail salespeople and the sales manager’s ability-to-perceive-emotions: A multi-level approach. Journal of Business Research, 80, 53–62. doi:10.1016/j.jbusres.2017.06.023
  • Kim, W. G., & Brymer, R. A. (2011). The effects of ethical leadership on manager job satisfaction, commitment, behavioral outcomes, and firm performance. International Journal of Hospitality Management, 30(4), 1020–1026. doi:10.1016/j.ijhm.2011.03.008
  • Kline, R. B. (2015). Principles and practice of structural equation modeling (4th ed.). New York: Guilford Publications.
  • Latack, J. C. (1986). Coping with job stress: Measures and future directions for scale development. Journal of Applied Psychology, 71(3), 377–385. doi:10.1037/0021-9010.71.3.377
  • Lawler, E. J. (2001). An affect theory of social exchange. American Journal of Sociology, 107(2), 321–352. doi:10.1086/324071
  • Lawler, E. J., & Thye, S. R. (2006). Social exchange theory of emotions (pp. 295–320). Boston, MA: Springer US.
  • Lawler, E. J., Thye, S. R., & Yoon, J. (2000). Emotion and group cohesion in productive exchange. American Journal of Sociology, 106(3), 616–657. doi:10.1086/318965
  • Lawler, E. J., & Yoon, J. (1996). Commitment in exchange relations: Test of a theory of relational cohesion. American Sociological Review, 61(1), 89–108. doi:10.2307/2096408
  • Lazarus, R. S. (1991). Emotion and adaptation. New York, NY: Oxford University Press.
  • Lee, T. H. (2013). Influence analysis of community resident support for sustainable tourism development. Tourism Management, 34, 37–46. doi:10.1016/j.tourman.2012.03.007
  • Li, S., Scott, N., & Walters, G. (2015). Current and potential methods for measuring emotion in tourism experiences: A review. Current Issues in Tourism, 18(9), 805–827. doi:10.1080/13683500.2014.975679
  • Li, X., & Wan, Y. K. P. (2017). Residents’ support for festivals: Integration of emotional solidarity. Journal of Sustainable Tourism, 25(4), 517–535. doi:10.1080/09669582.2016.1224889
  • Ma, J., Gao, J., Scott, N., & Ding, P. (2013). Customer delight from theme park experiences: The antecedents of delight based on cognitive appraisal theory. Annals of Tourism Research, 42, 359–381. doi:10.1016/j.annals.2013.02.018
  • Manthiou, A., Kang, J., & Hyun, S. S. (2017). An integration of cognitive appraisal theory and script theory in the luxury cruise sector: The bridging role of recollection and storytelling. Journal of Travel & Tourism Marketing, 34(8), 1071–1088. doi:10.1080/10548408.2016.1277575
  • Mattila, A. S. (2004). The impact of service failures on customer loyalty: The moderating role of affective commitment. International Journal of Service Industry Management, 15(2), 134–149. doi:10.1108/09564230410532475
  • McColl-Kennedy, J. R., & Sparks, B. A. (2003). Application of fairness theory to service failures and service recovery. Journal of Service Research, 5(3), 251–266. doi:10.1177/1094670502238918
  • Meyer, J. P., & Herscovitch, L. (2001). Commitment in the workplace: Toward a general model. Human Resource Management Review, 11(3), 299–326. doi:10.1016/S1053-4822(00)00053-X
  • Michalkó, G., Irimiás, A., & Timothy, D. J. (2015). Disappointment in tourism: Perspectives on tourism destination management. Tourism Management Perspectives, 16, 85–91. doi:10.1016/j.tmp.2015.07.007
  • Mingyu, J., Yan, W., & Dongmei, L. (2014). An analysis of the lifecycle of “Impression of the third Sister Liu”, a leading cultural product of Guangxi. Journal of Nanning Polytechnic, 19(5), 79–82.
  • Moghavvemi, S., Woosnam, K. M., Paramanathan, T., Musa, G., & Hamzah, A. (2017). The effect of residents’ personality, emotional solidarity, and community commitment on support for tourism development. Tourism Management, 63, 242–254. doi:10.1016/j.tourman.2017.06.021
  • Molm, L. D. (1997). Coercive power in social exchange. Cambridge: Cambridge University Press.
  • Monterrubio, J. C., & Andriotis, K. (2014). Social representations and community attitudes towards spring breakers. Tourism Geographies, 16(2), 288–302. doi:10.1080/14616688.2014.889208
  • Moors, A., Ellsworth, P. C., Scherer, K. R., & Frijda, N. H. (2013). Appraisal theories of emotion: State of the art and future development. Emotion Review, 5(2), 119–124. doi:10.1177/1754073912468165
  • Namasivayam, K., & Zhao, X. (2007). An investigation of the moderating effects of organizational commitment on the relationships between work–family conflict and job satisfaction among hospitality employees in India. Tourism Management, 28(5), 1212–1223. doi:10.1016/j.tourman.2006.09.021
  • Nunkoo, R., & Ramkissoon, H. (2011). Residents’ satisfaction with community attributes and support for tourism. Journal of Hospitality & Tourism Research, 35(2), 171–190. doi:10.1177/1096348010384600
  • Nunkoo, R., & So, K. K. F. (2015). Residents’ support for tourism testing alternative structural models. Journal of Travel Research, 55, 847–861. doi:10.1177/0047287515592972
  • Nyer, P. U. (1997). A study of the relationships between cognitive appraisals and consumption emotions. Journal of the Academy of Marketing Science, 25(4), 296–304. doi:10.1177/0092070397254002
  • Obeidat, Z. M. I., Xiao, S. H., Iyer, G. R., & Nicholson, M. (2017). Consumer revenge using the internet and social media: An examination of the role of service failure types and cognitive appraisal processes. Psychology & Marketing, 34(4), 496–515. doi:10.1002/mar.21002
  • O’Rourke, N., & Hatcher, L. (2013). A step-by-step approach to using SAS for factor analysis and structural equation modeling (2rd ed.). North Carolina: Sas Institute.
  • Ouyang, Z., Gursoy, D., & Sharma, B. (2017). Role of trust, emotions and event attachment on residents’ attitudes toward tourism. Tourism Management, 63, 426–438. doi:10.1016/j.tourman.2017.06.026
  • Plutchik, R. (1984). Emotions: A general psychoevolutionary theory. In Scherer & Ekman (Eds.), Approaches to emotion (Vol. 1984, pp. 197–219). New York: Psychology Press.
  • Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903. doi:10.1037/0021-9010.88.5.879
  • Poels, K., & Dewitte, S. (2006). How to capture the heart? Reviewing 20 years of emotion measurement in advertising. Journal of Advertising Research, 46(1), 18–37. doi:10.2501/S0021849906060041
  • Prayag, G., Hosany, S., Muskat, B., & Del Chiappa, G. (2017). Understanding the relationships between tourists’ emotional experiences, perceived overall image, satisfaction, and intention to recommend. Journal of Travel Research, 56(1), 41–54. doi:10.1177/0047287515620567
  • Price, H. E., & Collett, J. L. (2012). The role of exchange and emotion on commitment: A study of teachers. Social Science Research, 41(6), 1469–1479. doi:10.1016/j.ssresearch.2012.05.016
  • Ramkissoon, H., & Nunkoo, R. (2012). Power, trust, social exchange and community support. Annals of Tourism Research, 39(2), 997–1023. doi:10.1016/j.annals.2011.11.017
  • Roseman, I. (1991). Appraisal determinants of discrete emotions. Cognition & Emotion, 5(3), 161–200. doi:10.1080/02699939108411034
  • Rusbult, C. E., & Martz, J. M. (1995). Remaining in an abusive relationship: An investment model analysis of nonvoluntary dependence. Personality and Social Psychology Bulletin, 21(6), 558–571. doi:10.1177/0146167295216002
  • Russell, J. A. (1980). A circumplex model of affect. Journal of Personality and Social Psychology, 39(6), 1161–1178. doi:10.1037/h0077714
  • Ruth, J. A., Brunel, F. F., & Otnes, C. C. (2002). Linking thoughts to feelings: Investigating cognitive appraisals and consumption emotions in a mixed-emotions context. Journal of the Academy of Marketing Science, 30(1), 44–58. doi:10.1177/03079459994317
  • Scherer, K. R. (1984). Emotion as a multicomponent process: A model and some cross-cultural data. Review of Personality & Social Psychology, 5, 37–63.
  • Scherer, K. R. (1988). Criteria for emotion-antecedent appraisal: A review. In Hamilton, Bower, & Frijda (Eds.), Cognitive perspectives on emotion and motivation, (pp. 89–126). Dordrecht: Springer.
  • Sharpley, R. (2014). Host perceptions of tourism: A review of the research. Tourism Management, 42, 37–49. doi:10.1016/j.tourman.2013.10.007
  • Shaver, P., Schwartz, J., Kirson, D., & O’connor, C. (1987). Emotion knowledge: Further exploration of a prototype approach. Journal of Personality and Social Psychology, 52(6), 1061–1086. doi:10.1037//0022-3514.52.6.1061
  • Skitka, L. J., & Crosby, F. J. (2003). Trends in the social psychological study of justice. Personality and Social Psychology Review, 7(4), 282–285. doi:10.1207/S15327957PSPR0704_01
  • Smith, C. A., & Ellsworth, P. C. (1985). Patterns of cognitive appraisal in emotion. Journal of Personality and Social Psychology, 48(4), 813–838.
  • Song, Z., Xing, L., & Chathoth, P. K. (2015). The effects of festival impacts on support intentions based on residents’ ratings of festival performance and satisfaction: A new integrative approach. Journal of Sustainable Tourism, 23(2), 316–337. doi:10.1080/09669582.2014.957209
  • Soscia, I. (2007). Gratitude, delight, or guilt: The role of consumers’ emotions in predicting postconsumption behaviors. Psychology and Marketing, 24(10), 871–894. doi:10.1002/mar.20188
  • State Council of China. (2019). Policies for promting tourism performing arts development in China. Retrieved from http://www.gov.cn/xinwen/2019-03/28/content_5377927.htm
  • Stylidis, D. (2018). Residents’ place image: A cluster analysis and its links to place attachment and support for tourism. Journal of Sustainable Tourism, 26(6), 1007–1026. doi:10.1080/09669582.2018.1435668
  • Sui, J. J., & Baloglu, S. (2003). The role of emotional commitment in relationship marketing: An empirical investigation of a loyalty model for casinos. Journal of Hospitality & Tourism Research, 27(4), 470–489. doi:10.1177/10963480030274006
  • Vakola, M., & Nikolaou, I. (2005). Attitudes towards organizational change: What is the role of employees’ stress and commitment? Employee Relations, 27(2), 160–174. doi:10.1108/01425450510572685
  • Vareiro, L. M. D C., Remoaldo, P. C., & Cadima Ribeiro, J. A. (2013). Residents’ perceptions of tourism impacts in Guimarães (Portugal): A cluster analysis. Current Issues in Tourism, 16(6), 535–551. doi:10.1080/13683500.2012.707175
  • Watson, D., Clark, L. A., & Tellegen, A. (1988). Development and validation of brief measures of positive and negative affect: The PANAS scales. Journal of Personality and Social Psychology, 54(6), 1063–1070. doi:10.1037//0022-3514.54.6.1063
  • Watson, L., & Spence, M. T. (2007). Causes and consequences of emotions on consumer behaviour: A review and integrative cognitive appraisal theory. European Journal of Marketing, 41(5/6), 487–511. doi:10.1108/03090560710737570
  • Wearing, S. L., Wearing, M., & McDonald, M. (2010). Understanding local power and interactional processes in sustainable tourism: Exploring village–tour operator relations on the Kokoda Track, Papua New Guinea. Journal of Sustainable Tourism, 18(1), 61–76. doi:10.1080/09669580903071995
  • Yangshuo Government. (2018). Picture of Impression Liusanjie. Retrieved from http://www.yangshuo.gov.cn/ysly/ysmj/lsrw/201311/t20131114_375521.htm
  • Yen, I.-Y., & Kerstetter, D. (2008). Residents’ view of expected tourism impact, attitude, and behavioral intention. Tourism Analysis, 13(5), 545–564. doi:10.3727/108354208788160531
  • Zheng, D. (2008). Impacts of a mega tourism performing art on destination tourism development: Case study of “Impression Liusanjie” in Yangshuo. (Master), Sun Yat-sen University, Guangzhou.
  • Zheng, D., Ritchie, B. W., & Benckendorff, P. J. (2019). Does resident involvement with tourism matter? The role of repetitive exchange and emotion on resident commitment toward tourism performing arts development. Paper Presented at the Proceedings of 2019 CAUTHE Conference, Cairns.
  • Zheng, D., Ritchie, B. W., Benckendorff, P. J., & Bao, J. (2019). Emotional responses toward Tourism Performing Arts Development: A comparison of urban and rural residents in China. Tourism Management, 70, 238–249. doi:10.1016/j.tourman.2018.08.019
  • Zopiatis, A., Constanti, P., & Theocharous, A. L. (2014). Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus. Tourism Management, 41, 129–140. doi:10.1016/j.tourman.2013.09.013

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.