The effect of personal benefits from, and support of, tourism development: the role of relational quality and quality-of-life

References

• Aaronson, N. K., Ahmedzai, S., Bergman, B., Bullinger, M., Cull, A., Duez, N. J., … Takeda, F. (1993). The European Organization for Research and Treatment of Cancer QLQ-C30: A quality-of-life instrument for use in international clinical trials in oncology. Journal of the National Cancer Institute, 85(5), 365–376. doi:10.1093/jnci/85.5.365
   PubMed Web of Science ®Google Scholar
• Ahearne, M., Bhattacharya, C. B., & Gruen, T. (2005). Antecedents and consequences of customer-company identification: Expanding the role of relationship marketing. Journal of Applied Psychology, 90(3), 574–585. doi:10.1037/0021-9010.90.3.574
   PubMed Web of Science ®Google Scholar
• Andereck, K. L., & Nyaupane, G. P. (2011). Exploring the nature of tourism and quality of life perceptions among residents. Journal of Travel Research, 50(3), 248–260. doi:10.1177/0047287510362918
   Web of Science ®Google Scholar
• Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommend two-step approach. Psychological Bulletin, 103(3), 411–423. doi:10.1037//0033-2909.103.3.411
   Web of Science ®Google Scholar
• Ap, J. (1992). Residents’ perceptions on tourism impacts. Annals of Tourism Research, 19(4), 665–690. doi:10.1016/0160-7383(92)90060-3
   Web of Science ®Google Scholar
• Bhattacharya, C. B., & Sen, S. (2003). Consumer-company identification: A framework for understanding consumers’ relationships with companies. Journal of Marketing, 67(2), 76–88. doi:10.1509/jmkg.67.2.76.18609
   Web of Science ®Google Scholar
• Bodet, G., & Bernache-Assollant, B. (2011). Consumer loyalty in sport spectatorship services: The relationship with consumer satisfaction and team identification. Psychology and Marketing, 28(8), 781–802. doi:10.1002/mar.20412
   Web of Science ®Google Scholar
• Boenigk, S., & Helmig, B. (2013). Why do donors donate? Examining the effects of organizational identification and identity salience on the relationships among satisfaction, loyalty, and donation behavior. Journal of Service Research, 16(4), 533–548. doi:10.1177/1094670513486169
   Web of Science ®Google Scholar
• Boley, B. B., Strzelecka, M., & Woosnam, K. M. (2018). Resident perceptions of the economic benefits of tourism: Toward a common measure. Journal of Hospitality & Tourism Research, 42(8), 1295–1314. doi:10.1177/1096348018759056
   Web of Science ®Google Scholar
• Carlsen, J. (1999). Tourism impacts on small islands: A longitudinal study of community attitudes to tourism on the Cocos (Keeling) Islands. Pacific Tourism Review, 3(1), 25–35.
   Google Scholar
• Chaudhuri, A., & Holbrook, M. B. (2001). The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty. Journal of Marketing, 65(2), 81–93. doi:10.1509/jmkg.65.2.81.18255
   Web of Science ®Google Scholar
• Chen, N., & Dwyer, L. (2017). Residents’ place satisfaction and place attachment on destination brand-building behaviors: Conceptual and empirical differentiation. Journal of Travel Research, 57(8), 1026–1041. doi:10.1177/0047287517729760
   Web of Science ®Google Scholar
• Chen, N., Dwyer, L., & Firth, T. (2018). Residents’ place attachment and word-of-mouth behavior: A tale of two cities. Journal of Hospitality and Tourism Management, 36, 1–11. doi:10.1016/j.jhtm.2018.05.001
   Web of Science ®Google Scholar
• Chi, C. G., Cai, R., & Li, Y. (2017). Factors influencing residents’ subjective well-being at World Heritage sites. Tourism Management, 63, 209–222. doi:10.1016/j.tourman.2017.06.019
   Web of Science ®Google Scholar
• Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2nd ed.). Hillsdale, NJ: Lawrence Erlbaum Associates.
   Google Scholar
• Cook, K. (2000). Charting futures for sociology: Structure and action. Contemporary Sociology, 29(5), 685–692. doi:10.2307/2655233
   Web of Science ®Google Scholar
• Dagger, T. S., & Sweeney, J. C. (2006). The effect of service evaluations on behavioral intentions and quality of life. Journal of Service Research, 9(1), 3–18. doi:10.1177/1094670506289528
   Web of Science ®Google Scholar
• Deery, M., Jago, L., & Fredline, L. (2012). Rethinking social impacts of tourism research: A new research agenda. Tourism Management, 33(1), 64–73. doi:10.1016/j.tourman.2011.01.026
   Web of Science ®Google Scholar
• Dorsch, M. J., Swanson, S. R., & Kelley, S. W. (1998). The role of relationship quality in the stratification of vendors as perceived by customers. Journal of the Academy of Marketing Science, 26(2), 128–142. doi:10.1177/0092070398262004
   Web of Science ®Google Scholar
• Eusébio, C., Vieira, A. L., & Lima, S. (2018). Place attachment, host-tourist interactions, and residents’ attitudes towards tourism development: The case of Boa Vista Island in Cape Verde. Journal of Sustainable Tourism, 26(6), 890–909. doi:10.1080/09669582.2018.1425695
   Web of Science ®Google Scholar
• Farooq, O., Payaud, M., Merunka, D., & Valette-Florence, P. (2014). The impact of corporate social responsibility on organizational commitment: Exploring multiple mediation mechanism. Journal of Business Ethics, 125(4), 563–580. doi:10.1007/s10551-013-1928-3
   Web of Science ®Google Scholar
• Fornell, C., Johnson, M. D., Anderson, E. W., Cha, J., & Bryant, B. E. (1996). The American customer satisfaction index: Nature, purpose, and findings. Journal of Marketing, 60(4), 7–18. doi:10.2307/1251898
   Web of Science ®Google Scholar
• Grzeskowiak, S., Sirgy, J. M., & Widgery, R. (2003). Residents’ satisfaction with community services: Predictors and outcomes. Journal of Regional Analysis and Policy, 33, 1–36.
   Google Scholar
• Gursoy, D., Boğan, E., Dedeoğlu, B. B., & Çalışkan, C. (2019). Residents' perceptions of hotels’ corporate social responsibility initiatives and its impact on residents’ sentiments to community and support for additional tourism development. Journal of Hospitality and Tourism Management, 39, 117–128. doi:10.1016/j.jhtm.2019.03.005
   Web of Science ®Google Scholar
• Gursoy, D., Chi, C. G., & Dyer, P. (2010). Locals’ attitudes toward mass and alternative tourism: The case of Sunshine Coast, Australia. Journal of Travel Research, 49(3), 381–394. doi:10.1177/0047287509346853
   Web of Science ®Google Scholar
• Gursoy, D., & Rutherford, D. G. (2004). Host attitudes toward tourism: An improved structural model. Annals of Tourism Research, 31(3), 495–516. doi:10.1016/j.annals.2003.08.008
   Web of Science ®Google Scholar
• Gursoy, D., Jurowski, C., & Uysal, M. (2002). Resident Attitudes: A structural modeling approach. Annals of Tourism Research, 29(1), 79–105. doi:10.1016/S0160-7383(01)00028-7
   Web of Science ®Google Scholar
• Haller, M., & Hadler, M. (2006). How social relations and structures can produce happiness and unhappiness: An international comparative analysis. Social Indicators Research, 75(2), 169–216. doi:10.1007/s11205-004-6297-y
   Web of Science ®Google Scholar
• Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1–55. doi:10.1080/10705519909540118
   Web of Science ®Google Scholar
• Huntley, J. K. (2006). Conceptualization and measurement of relationship quality: Linking relationship quality to actual sales and recommendation intention. Industrial Marketing Management, 35(6), 703–714. doi:10.1016/j.indmarman.2005.05.011
   Web of Science ®Google Scholar
• Islam, T., Ahmed, I., Ali, G., & Sadiq, T. (2016). Behavioral and psychological consequences of corporate social responsibility: Need of the time. Social Responsibility Journal, 12(2), 307–320. doi:10.1108/SRJ-04-2015-0053
   Web of Science ®Google Scholar
• Ivlevs, A. (2017). Happy hosts? International tourist arrivals and residents’ subjective well-being in Europe. Journal of Travel Research, 56(5), 599–612. doi:10.1177/0047287516662353
   Web of Science ®Google Scholar
• Jap, S. D., Manolis, C., & Weitz, B. A. (1999). Relationship quality and buyer-seller interactions in channels of distribution. Journal of Business Research, 46(3), 303–313. doi:10.1016/S0148-2963(98)00032-0
   Web of Science ®Google Scholar
• Jose, P. E. (2013). Doing statistical mediation and moderation. New York: Guilford Press.
   Google Scholar
• Jurowski, C., & Gursoy, D. (2004). Distance effects on residents’ attitudes toward tourism. Annals of Tourism Research, 31(2), 296–312. doi:10.1016/j.annals.2003.12.005
   Web of Science ®Google Scholar
• Jurowski, C., Uysal, M., & Williams, D. R. (1997). A theoretical analysis of host community resident reactions to tourism. Journal of Travel Research, 36(2), 3–11. doi:10.1177/004728759703600202
   Google Scholar
• Kang, S. K., & Lee, J. (2018). Support of marijuana tourism in Colorado: A residents’ perspective using social exchange theory. Journal of Destination Marketing & Management, 9, 319–320. doi:10.1016/j.jdmm.2018.03.003
   Web of Science ®Google Scholar
• Keh, H. T., & Xie, Y. (2009). Corporate reputation and customer behavioral intentions: The roles of trust, identification and commitment. Industrial Marketing Management, 38(7), 732–742. doi:10.1016/j.indmarman.2008.02.005
   Web of Science ®Google Scholar
• Kim, K. (2002). The effect of tourism impacts upon quality of life of residents in the community. Blacksburg, VA: Virginia Polytechnic Institute and State University.
   Google Scholar
• Kim, K., Uysal, M., & Sirgy, M. J. (2013). How does tourism in a community impact the quality of life of community residents? Tourism Management, 36, 527–540. doi:10.1016/j.tourman.2012.09.005
   Web of Science ®Google Scholar
• Kim, W. G., & Cha, Y. (2002). Antecedents and consequences of relationship quality in hotel industry. International Journal of Hospitality Management, 21(4), 321–338. doi:10.1016/S0278-4319(02)00011-7
   Google Scholar
• Ko, D. W., & Stewart, W. P. (2002). A structural equation model of residents’ attitudes for tourism development. Tourism Management, 23(5), 521–530. doi:10.1016/S0261-5177(02)00006-7
   Web of Science ®Google Scholar
• Kotler, P., Bowen, J., & Makens, J. (1996). Marketing for hospitality and tourism (pp. 350–351). Englewood Cliffs, NJ: Prentice-Hall.
   Google Scholar
• Látková, P., & Vogt, C. A. (2012). Residents’ attitudes toward existing and future tourism development in rural communities. Journal of Travel Research, 51(1), 50–67. doi:10.1177/0047287510394193
   Web of Science ®Google Scholar
• Lee, T. H. (2013). Influence analysis of community resident support for sustainable tourism development. Tourism Management, 34, 37–46. doi:10.1016/j.tourman.2012.03.007
   Web of Science ®Google Scholar
• Liang, Z.-X., & Hui, T.-K. (2016). Residents’ quality of life and attitudes toward tourism development in China. Tourism Management, 57, 56–67. doi:10.1016/j.tourman.2016.05.001
   Web of Science ®Google Scholar
• Macho, S., & Ledermann, T. (2011). Estimating, testing, and comparing specific effects in structural equation models: The phantom model approach. Psychological Methods, 16(1), 34–43. doi:10.1037/a0021763
   PubMed Web of Science ®Google Scholar
• Mael, F., & Ashforth, B. E. (1992). Alumni and their alma mater: A partial test of the reformulated model of organizational identification. Journal of Organizational Behavior, 13(2), 103–123. doi:10.1002/job.4030130202
   Web of Science ®Google Scholar
• Martínez, P., & Rodriguez del Bosque, I. (2013). CSR and customer loyalty: The roles of trust, customer identification with the company and satisfaction. International Journal of Hospitality Management, 35, 89–99. doi:10.1016/j.ijhm.2013.05.009
   Web of Science ®Google Scholar
• Matarrita-Cascante, D. (2010). Changing communities, community satisfaction, and quality of life: A view of multiple perceived indicators. Social Indicators Research, 98(1), 105–127. doi:10.1007/s11205-009-9520-z
   Web of Science ®Google Scholar
• Mbaiwa, J. E. (2003). The Socio-economic and environmental impacts of tourism development on the Okavango Delta, North-Western Botswana. Journal of Arid Environments, 54(2), 447–467. doi:10.1006/jare.2002.1101
   Web of Science ®Google Scholar
• McCabe, S., & Johnson, S. (2013). The happiness factor in tourism: Subjective well-being in tourism. Annals of Tourism Research, 40, 41–65. doi:10.1016/j.annals.2012.12.001
   Google Scholar
• McGehee, N. G., & Andereck, K. L. (2004). Factors predicting rural residents’ support of tourism. Journal of Travel Research, 43(2), 131–140. doi:10.1177/0047287504268234
   Google Scholar
• Nunkoo, R., & Ramkissoon, H. (2010). Modeling community support for a proposed integrated resort project. Journal of Sustainable Tourism, 18(2), 257–277. doi:10.1080/09669580903290991
   Web of Science ®Google Scholar
• Nunkoo, R., & Ramkissoon, H. (2011). Developing a community support model for tourism. Annals of Tourism Research, 38(3), 964–988. doi:10.1016/j.annals.2011.01.017
   Web of Science ®Google Scholar
• Oviedo-Garcia, M. A., Castellanos-Verdugo, M., & Martin-Ruiz, D. (2008). Gaining residents’ support for tourism planning. International Journal of Tourism Research, 10(2), 95–109. doi:10.1002/jtr.644
   Web of Science ®Google Scholar
• Perdue, R. R., Long, P. T., & Allen, L. (1990). Resident support for tourism development. Annals of Tourism Research, 17(4), 586–599. doi:10.1016/0160-7383(90)90029-Q
   Web of Science ®Google Scholar
• Sharma, P., Kong, T. T. C., & Kingshott, R. P. J. (2016). Internal service quality as a driver of employee satisfaction, commitment and performance: Exploring the focal role of employee well-being. Journal of Service Management, 27(5), 773–797. doi:10.1108/JOSM-10-2015-0294
   Web of Science ®Google Scholar
• Sharpley, R. (2014). Host perceptions of tourism: A review of the research. Tourism Management, 41, 37–49. doi:10.1016/j.tourman.2013.10.007
   Google Scholar
• Sheldon, P. J., & Abenoja, T. (2001). Resident attitudes in a mature destination: The case of Waikiki. Tourism Management, 22(5), 435–443. doi:10.1016/S0261-5177(01)00009-7
   Web of Science ®Google Scholar
• Sirgy, J., Gao, T., & Young, R. (2008). How does resident’s satisfaction with community services influence quality of life (QOL) outcomes? Applied Research in Quality of Life, 3, 81–105. doi:10.1007/s11482-008-9048-4
   Google Scholar
• Skidmore, W. (1975). Theoretical thinking in sociology. London: Cambridge University Press.
   Google Scholar
• So, K. K. F., King, C., Sparks, B. A., & Wang, Y. (2013). The influence of customer brand identification on hotel brand evaluation and loyalty development. International Journal of Hospitality Management, 34, 31–41. doi:10.1016/j.ijhm.2013.02.002
   Web of Science ®Google Scholar
• Stylidis, D., Biran, A., Sit, J., & Szivas, E. M. (2014). Residents’ support for tourism development: The role of residents' place image and perceived tourism impacts. Tourism Management, 45, 260–274. doi:10.1016/j.tourman.2014.05.006
   Web of Science ®Google Scholar
• Su, L., Huang, S. S., & Huang, J. (2018). Effects of destination social responsibility and tourism impacts on residents’ support for tourism and perceived quality of life. Journal of Hospitality & Tourism Research, 42(7), 1039–1057. doi:10.1177/1096348016671395
   Web of Science ®Google Scholar
• Su, L., Huang, S. S., & Pearce, J. (2018). How does destination social responsibility contribute to environmentally responsible behaviour? A destination resident perspective. Journal of Business Research, 86, 179–189. doi:10.1016/j.jbusres.2018.02.011
   Web of Science ®Google Scholar
• Su, L., Swanson, S. R., & Chen, X. (2018). Reputation, subjective well-being, and environmental responsibility: The role of satisfaction and identification. Journal of Sustainable Tourism, 26(8), 1344–1361. doi:10.1080/09669582.2018.1443115
   Web of Science ®Google Scholar
• Su, L., Swanson, S. R., & Chen, X. (2016). The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists: The mediating role of relationship quality. Tourism Management, 52, 82–95. doi:10.1016/j.tourman.2015.06.012
   Web of Science ®Google Scholar
• Su, L., Swanson, S. R., Chinchanachokchai, S., Hsu, M. K., & Chen, X. (2016). Reputation and intentions: The role of satisfaction, identification and commitment. Journal of Business Research, 69(9), 3261–3269. doi:10.1016/j.jbusres.2016.02.023
   Web of Science ®Google Scholar
• Su, L., Wang, L., Law, R., Chen, X., & Fong, D. (2017). Influences of destination social responsibility on the relationship quality with residents and destination economic performance. Journal of Travel & Tourism Marketing, 34(4), 488–502. doi:10.1080/10548408.2016.1193101
   Web of Science ®Google Scholar
• Suess, C., Baloglu, S., & Busser, J. A. (2018). Perceived impacts of medical tourism development on community well-being. Tourism Management, 69, 232–245. doi:10.1016/j.tourman.2018.06.006
   Web of Science ®Google Scholar
• Uysal, M., Sirgy, M. J., Woo, E., & Kim, H. L. (2016). Quality of life (QOL) and well-being research in tourism. Tourism Management, 53, 244–261. doi:10.1016/j.tourman.2015.07.013
   Web of Science ®Google Scholar
• Vargas-Sánchez, A., Porras-Bueno, N., & Plaza-Mejía, M. (2011). Explaining residents’ attitudes to tourism: Is a universal model possible? Annals of Tourism Research, 38(2), 460–480. doi:10.1016/j.annals.2010.10.004
   Web of Science ®Google Scholar
• Wang, S., Bickle, M., & Harrill, R. (2010). Residents' attitudes toward tourism development in Shandong, China. International Journal of Culture, Tourism and Hospitality Research, 4(4), 327–339. doi:10.1108/17506181011081505
   Google Scholar
• Wang, Y., & Pfister, R. E. (2008). Residents’ attitudes toward tourism and perceived personal benefits in a rural community. Journal of Travel Research, 47(1), 84–93. doi:10.1177/0047287507312402
   Web of Science ®Google Scholar
• Woo, E., Kim, H., & Uysal, M. (2015). Life satisfaction and support for tourism development. Annals of Tourism Research, 50, 84–97. doi:10.1016/j.annals.2014.11.001
   Web of Science ®Google Scholar
• Woosnam, K. M. (2012). Using emotional solidarity to explain residents’ attitudes about tourism development. Journal of Travel Research, 51(3), 315–327. doi:10.1177/0047287511410351
   Web of Science ®Google Scholar