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Journal of Statistics and Management Systems Volume 25, 2022 - Issue 5: Nurturing and Transforming Economic and Business Practices with Innovation in Global Market
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Research Article

Study on the impact of service quality on the customer satisfaction due to e-banking services of public sectors banks in Chennai

S. Farzana1 PG & Research Department of Commerce, Guru Nanak College, Chennai, Tamil Nadu, IndiaCorrespondence[email protected]
,
Gayathri Harikumar2 PG & Research Department of Commerce, Guru Nanak College, Chennai, Tamil Nadu, India E-mail: [email protected]
,
S. Shankaranarayanan3 PG & Research Department of Commerce, Guru Nanak College, Chennai, Tamil Nadu, India E-mail: [email protected]
&
N. Vikram4 PG & Research Department of Commerce, Guru Nanak College, Chennai, Tamil Nadu, India E-mail: [email protected]
Pages 1205-1213 | Published online: 18 Sep 2022

References

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  • I-Ming Wang & Chich-Jen Shieh. (2005). The relationship between service quality and customer satisfaction: the example of CJCU library. Journal of Information and Optimization Sciences, Volume 27, 2006 - Issue 1, Pages 193-209. doi: 10.1080/02522667.2006.10699686
  • Treiblmaier, A. F. (2006). What keeps the e-banking customer loyal? A multi group analysis of the moderating role of consumer characteristics on e-loyalty in the financial service industry. Journal of Electronic Commerce Research, Vol 7, No.2.
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  • etal, S. D. (2016). A study on customer satisfaction towards service provided by State Bank of India - with special reference to Erode district. International Journal of Multidisciplinary Research and Modern Education, 2 (1), 566-571.
  • M., P. H. (2016). A study on relation between customer satisfaction, customer loyalty and intention to switch from one bank to another bank in Surat city. Adarsh Journal of Management Research, 9 (1), 1-13. doi: 10.21095/ajmr/2016/v9/i1/103771
  • H.M.G.Y.J. Hennayake. (2017). Impact of Service Quality on Customer Satisfaction of Public Sector Commercial Banks: A Study on Rural Economic Context. International Journal of Scientific and Research Publications, 7 (2), 156-161.
  • Vershinina, O. (2017). Customer satisfaction in the banking sector: a study of Russian bank PAO “SBERBANK” 1-41.
  • Ray, J. (2018). Customer Satisfaction: A Comparative Study of Public and Private Sector Banks in Bangladesh. Journal of Business and Management, 20 (1), 15-21.

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