8,574
Views
4
CrossRef citations to date
0
Altmetric
Articles

Exploring the characteristics of tourism industry by analyzing consumer review contents from social media: a case study of Bamako, Mali

, , , &
Pages 214-222 | Received 25 Jan 2019, Accepted 21 May 2019, Published online: 18 Aug 2019

References

  • Buted, D. R., and N. S. Gillespie. 2014. “Effects of Social Media in the Tourism Industry of Batangas Province.” Asia Pacific Journal of Multidisciplinary Research 2 (3): 123–131.
  • Chau, M., and J. Xu. 2012. “Business Intelligence in Blogs Understanding Consumer Interactions and Communities.” MIS Quarterly 36 (4): 1189–1216. doi:10.2307/41703504.
  • Cheng, X., S. Fu, J. Sun, A. Bilgihan, and F. Okumus. 2019. “An Investigation on Online Reviews in Sharing Economy Driven Hospitality Platforms: A Viewpoint of Trust.” Tourism Management 71: 366–377. doi:10.1016/j.tourman.2018.10.020.
  • Clemons, E. K., G. Gao, and L. M. Hitt. 2006. “When Online Reviews Meet Hyperdifferentiation: A Study of the Craft Beer Industry.” Journal of Management Information Systems 23: 149–171. doi:10.2753/MIS0742-1222230207.
  • Dellarocas, C. 2003. “The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms.” Management Science 29 (10): 1407–1424. doi:10.1287/mnsc.49.10.1407.17308.
  • Dellarocas, C., X. Zhang, and N. F. Awad. 2007. “Exploring the Value of Online Product Reviews in Forecasting Sales: The Case of Motion Pictures.” Journal of Interactive Marketing 21 (4): 23–45. doi:10.1002/dir.20087.
  • Dickinger, A. 2010. “The Trustworthiness of Online Channels for Experience- and Goal-Directed Search Tasks.” Journal of Travel Research 50 (4): 378–391. doi:10.1177/0047287510371694.
  • Fotis, J., D. Buhalis, and N. Rossides. 2011. “Social Media Impact on Holiday Travel: The Case of the Russian and the FSU Markets.” International Journal of Online Marketing 1 (4): 1–19. doi:10.4018/ijom.2011100101.
  • Ghose, A., and P. G. Ipeirotis. 2011. “Estimating the Helpfulness and Economic Impact of Product Reviews: Mining Text and Reviewer Characteristics.” IEEE Transactions on Knowledge and Data Engineering 23 (10): 1498–1512. doi:10.1109/TKDE.2010.188.
  • Giglio, S., F. Bertacchini, E. Bilotta, and P. Pantano. 2019. “Using Social Media to Identify Tourism Attractiveness in Six Italian Cities.” Tourism Management 72: 306–312. doi:10.1016/j.tourman.2018.12.007.
  • Hannes, W., and S. Klein. 1999. “Information Technology and Tourism: A Challenging Relationship.” Springer Computer Science 323.
  • Ho-Dac, N., S. J. Carson, and W. L. Moore. 2013. “The Effects of Positive and Negative Online Customer Reviews: Do Brand Strength and Category Maturity Matter?” Journal of Marketing 77 (6): 37–53. doi:10.1509/jm.11.0011.
  • Hutto, C. J., and E. Gilbert. 2014. “Vader: A Parsimonious Rule-Based Model for Sentiment Analysis of Social Media Text”. Eighth International AAAI Conference on Weblogs and Social Media.
  • Levy, S. E., W. Duan, and S. Boo. 2013. “An Analysis of One-star Online Reviews and Responses in the Washington, DC, Lodging Market.” Cornell Hospitality Quarterly 54 (1): 49–63. doi:10.1177/1938965512464513.
  • Li, H., Q. Ye, and R. Law. 2013. “Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis.” Asia Pacific Journal of Tourism Research 18 (7): 784–802. doi:10.1080/10941665.2012.708351.
  • Mayzlin, J. A., and C. Mayzlin. 2006. “The Effect of Word of Mouth on Sales: Online Book Reviews.” Journal of Marketing Research 43 (3): 345–354. doi:10.1509/jmkr.43.3.345.
  • McCarthy, L., D. Stock, and R. Verma. 2010. “How Travelers Use Online and Social Media Channels to Make Hotel-choice Decision.” Cornell Hospitality Report 10 (18): 4–18.
  • Misirlis, N., and M. Vlachopoulou. 2018. “Social Media Metrics and Analytics in Marketing – S3m: A Mapping Literature Review.” International Journal of Information Management 38 (1): 270–276. doi:10.1016/j.ijinfomgt.2017.10.005.
  • O’Connor, N., S. Flanagan, and D. Gilbert. 2010. “The Use of Film in Re-imaging a Tourism Destination: A case Study of Yorkshire, UK.” Journal of Vacation Marketing 16 (1): 61–74. doi:10.1177/1356766709356611.
  • Pang, B., and L. Lee. 2008. “Opinion Mining and Sentiment Analysis.” Foundations and Trends® in Information Retrieval 2(1–2: 1–135. doi:10.1561/1500000011.
  • Pizam, A. 1982. “Tourism Manpower: The State of the Art.” Journal of Travel Research 21 (2): 5–9. doi:10.1177/004728758202100204.
  • Sánchez-Franco, M. J., and R. J. Rondan-Cataluña. 2010. “Virtual Travel Communities and Customer Loyalty: Customer Purchase Involvement and Web Site Design.” Electronic Commerce Research and Applications 9 (2): 171–182. doi:10.1016/j.elerap.2009.05.004.
  • Sheldon, P. J. 1997. Tourism Information Technology. Wallingford: Cab International.
  • Sotiriadis, M. D., and C. V. Zyl. 2013. “Electronic Word-Of-mouth and Online Reviews in Tourism Services: The Use of Twitter by Tourists.” Electronic Commerce Research 13 (1): 103–124. doi:10.1007/s10660-013-9108-1.
  • Sparks, B. A., and V. Browning. 2011. “The Impact of Online Reviews on Hotel Booking Intentions and Perception of Trust.” Tourism Marketing 32 (6): 1310–1323.
  • Surowiecki, J. 2005. The Wisdom of Crowds: Why the Many are Smarter than the Few and How Collective Wisdom Shapes Business, Economies, Societies and Nations. Palatine, Illinois: AnchorBook Press.
  • TripAdvisor.com. 2013. “TripAdvisor-DMO Best Practices.” Accessed 17 May 2019 http://www.tripadvisor.com/PressCenter-c4-Fact_Sheet.html
  • Tussyadiah, I., S. Park, and D. R. Fesenmaier. 2011. “Assessing the Effectiveness of Consumer Narratives for Destination Marketing.” Journal of Hospitality and Tourism Research 35 (1): 64–78. doi:10.1177/1096348010384594.
  • Wang, J., B. Liu-Lastres, B. W. Ritchie, and D. Z. Pan. 2019. “Risk Reduction and Adventure Tourism Safety: An Extension of The Risk Perception Attitude Framework (RPAF).” Tourism Management 74: 247–257. doi:10.1016/j.tourman.2019.03.012.
  • Xiang, Z., and U. Gretzel. 2010. “Role of Social Media in Online Travel Information Search.” Journal of Travel, Tourism Management 31 (2): 179–188. doi:10.1016/j.tourman.2009.02.016.
  • Ye, Q., R. Law, B. Gu, and W. Chen. 2011. “The Influence of User-generated Content on Traveler Behavior: An Empirical Investigation on the Effects of E-word-of-mouth to Hotel Online Bookings.” Computers in Human Behaviors 27 (2): 634–639. doi:10.1016/j.chb.2010.04.014.
  • Zeng, B. 2013. “Social Media in Tourism.” Journal of Tourism & Hospitality 2 (1): 1–2.
  • Zheng, W., R. Zhou, Z. Zhang, Y. Zhong, S. Wang, Z. Wei, and H. Ji. 2019. “Understanding the Tourist Mobility Using GPS: How Similar are the Tourists?” Tourism Management 71: 54–66. doi:10.1016/j.tourman.2018.09.019.