ASUPPLY CHAIN MODELS IN SENIOR CARE MANAGEMENT

REFERENCES

• Achrol , R. S. , Etzel , M. J. and Gundlach , G. T. 1996 . “ Franchisee goals and franchisor services: implications of life-cycle evolution and environmental conditions,” . In Proceedings of the 10th Annual International Society of Franchising Conference Honolulu, , Hawaii Feb. 17–18
   Google Scholar
• Allee , V. 2003 . The Future of Knowledge: Increasing Prosperity Through Value Networks Oxford, , UK : Butterworth-Heinemann .
   Google Scholar
• Bacon , C. J. 1992 . The use of decision criteria in selecting information systems/technology investments . MIS Quarterly , 16 : 335 – 353 .
   Web of Science ®Google Scholar
• Baker V., The edge economy: give up control, gain revenue, Available online at: www.gartnerg2.com/research/rpt-0501-0039.asp (accessed December 5, 2001)
   Google Scholar
• Bradach , J. L. 1992 . “ Organization of the franchise relationship: the role of the franchise consultant ” . In Proceedings of the 6th Annual International Society of Franchising Conference Palm Spring, California Feb. 1–2
   Google Scholar
• Chen , Y. , Chong , P. P. and Justis , R. T. 2000 . An intranet-based knowledge repository: a structure for learning organization in franchising . Human Systems Management , 19 : 277 – 284 .
   Google Scholar
• Chen , Y. , Chong , P. P. and Justis , R. T. 2002 . “ E-business strategy in franchising: a customer-service-life-cycle approach ” . In Proceedings of the 16th Annual International Society of Franchising Conference Orlando, Florida Feb. 8–10
   Google Scholar
• Chen , Y. , Justis , R. and Wu , S. 2006 . “ Value networks in franchise organizations: a study in the senior care industry ” . In Proceedings of the 20th Annual International Society of Franchising Conference Palm Springs, California Feb. 24–26
   Google Scholar
• Chen , Y. , Justis , R. and Wu , S. 2008 . “ Skew distributions and the sizes of franchise firms: a study in the senior care industry ” . In Proceedings of the 22th Annual International Society of Franchising Conference Saint Malo, , France Jun. 20–21
   Google Scholar
• Chen , Y. , Justis , R. T. and Yang , H. L. 2007 . “ Global e-business, international franchising, and theory of netchising: a research alliance of east and west ” . In Proceedings of the 18th Annual International Society of Franchising Conference Las Vegas, Nevada Mar. 5–7
   Google Scholar
• Chen , Y. and Lu , B. 2008 . Effectual entrepreneurship theory of social capital . Journal of Management , 25 : 411 – 423 .
   Google Scholar
• Chen , Y. , Seidman , W. and Justis , R. T. 2005 . “ Strategy and docility in franchise organizations ” . In Proceedings of the 19th Annual International Society of Franchising Conference London, , UK May 20–22
   Google Scholar
• Clemons , E. K. and Row , M. C. 1991 . Sustaining IT advantage: the role of structural differences . MIS Quarterly , 15 : 275 – 292 .
   Web of Science ®Google Scholar
• Dant , R. P. , Li , Z. G. and Wortzel , L. H. 1993 . “ Dimension-alizing the quality of franchise relationships ” . In Proceedings of the 7th Annual International Society of Franchising Conference San Francisco, California Feb. 7–8
   Google Scholar
• Das , S. R. , Zahra , S. A. and Warkentin , M. E. 1991 . Integrating the content and process of strategic MIS planning with competitive strategy . Decision Sciences , 22 : 953 – 984 .
   Web of Science ®Google Scholar
• Gonsalves , G. C. , Lederer , A. L. , Mahaney , R. C. and Newkirk , H. E. 1999 . A customer resource life cycle interpretation of the impact of the world wide web on competitiveness: expectations and achievements . International Journal of Electronic Commerce , 4 : 103 – 120 .
   Google Scholar
• Hagmann , C. and McCahon , C. S. 1993 . Strategic information systems and competitiveness: are firms ready for an IST-driven competitive challenge?” . Information & Management , 25 : 183 – 192 .
   Web of Science ®Google Scholar
• Henderson , J. C. and Venkatraman , N. 1993 . Strategic alignment: leveraging information technology for transforming organizations . IBM Systems Journal , 32 : 4 – 16 .
   Google Scholar
• Ives , B. and Learmonth , G. P. 1984 . The information system as a competitive weapon . Communications of the ACM , 27 : 1193 – 1201 .
   Web of Science ®Google Scholar
• Ives , B. and Mason , R. O. 1990 . Can information technology revitalize your customer service?” . Academy of Management Executive , 4 : 52 – 69 .
   Google Scholar
• Johnston , H. R. and Vitale , M. R. 1988 . Creating competitive advantage with interorganizational information systems . MIS Quarterly , 12 : 153 – 165 .
   Web of Science ®Google Scholar
• Justis , R. T. , Haynes , J. L. and Judd , R. J. 1989 . “ The franchisor/franchisee relationship,” . In Proceedings of the 3rd Annual International Society of Franchising Conference Florida : Bal Harbour . Jan. 29–31
   Google Scholar
• Justis , R. T. and Judd , R. J. 2002 . Franchising TX : Dame Publication .
   Google Scholar
• Lancioni , R. A. , Smith , M. F. and Oliva , T. A. 2000 . The role of the internet in supply chain management . Industrial Marketing Management , 29 : 45 – 56 .
   Web of Science ®Google Scholar
• Lambert , D. M. and Lewis , M. C. 1986 . “ A methodology for assessing franchisee expectation and perceptions of franchisor role performance ” . In Proceedings of the 1st Annual International Society of Franchising Conference Nebraska, Omaha Sep. 28–30
   Google Scholar
• LaVan , H. , Latona , J. C. and Coye , R. W. 1986 . “ Training and development in the franchisor-franchisee relationship ” . In Proceedings of the 1st Annual International Society of Franchising Conference Nebraska, Omaha Sep. 28–30
   Google Scholar
• Mentzer , J. T. , DeWitt , W. , Keebler , J. S. and Min , S. M. 2001 . Defining supply chain management . Journal of Business Logistics , 22 : 1 – 26 .
   Google Scholar
• Middlewood , M. 2004 . Eldercare turns to CRM to improve service , Available online at: http://www.crmbuyer.com/story/35139.html (accessed March 1)
   Google Scholar
• Nevin , J. R. and Spriggs , M. T. 1994 . “ Understanding the nature of the franchise relationship: a key to model and theory development,” . In Proceedings of the 8th Annual International Society of Franchising Conference Las Vegas, Nevada Feb. 13–14
   Google Scholar
• Schreuder , A. N. , Krige , L. and Parker , E. 2000 . “ The franchisee lifecycle concept a new paradigm in managing the franchisee-franchisor relationship,” . In Proceedings of the 14th annual International Society of Franchising Conference San Diego, California Feb. 19–20
   Google Scholar
• Shapiro , C. and Varian , H. R. 1999 . Information Rules Boston : Harvard Business School Press .
   Google Scholar
• Simon , H. A. 1971 . “ Designing organizations for an information rich world,” . In Computers, Communications, and the Public Interest Edited by: Greeberger , M. 38 – 52 . NY : The Johns Hopkins Press .
   Google Scholar
• Simon , H. A. 2002 . “ Organization theory in the age of computers and electronic communication networks.” . In The Economics of Choice, Change, and Organization: Essays in Memory of Richard M. Cyert Edited by: Augier , M. and March , J. G. 404 – 418 . Gloucester, , UK : Edward Elgar Publishing .
   Google Scholar
• Spriggs , M. T. 2091 . “ Managing the franchise relationship: insights from the relational contracting model,” . In Proceedings of the 5th Annual International Society of Franchising Conference Miami Beach, Florida Feb. 9–10
   Google Scholar
• Thomas , D. and Seid , M. 2000 . Franchising for Dummies MA : IDG Books Wroldwide .
   Google Scholar
• Torkzadeh , G. and Xia , W. 1992 . Managing telecommunications by steering committee . MIS Quarterly , 16 : 187 – 199 .
   Web of Science ®Google Scholar
• Tsay , S. F. and Wang , H. H. 2008 . The development of policies related to long-term care services in Taiwan . Long-Term Care Policy , 55 : 24 – 29 .
   Google Scholar
• Wang , Y. C. 2001 . Collective Talks of Y. C. Wang Taipei, , Taiwan : Formosa Plastic Publishing .
   Google Scholar
• Wang , Y. C. 2001 . Social Structure Change and Some Conceptual Idea for Taiwan Taipei, , Taiwan : Formosa Plastic Publishing .
   Google Scholar
• Wang , Y. C. 2002 . “ Business management & development experience of Formosa plastics group ” . In Presented at the Asia/Australia Polymer Processing Society Conference Taipei, , Taiwan : Chang Gung University . Nov. 4–8
   Google Scholar
• WordiQ, Definition of baby boomers, Available online at: www.wpordiq.com/definition/Baby_Boomers (accessed October 14, 2005)
   Google Scholar
• Wu , S. C. 2005 . Population aging and long-term care policy . National Policy Quarterly , 4 : 5 – 24 .
   Google Scholar
• Zhang , B. , Chen , Y. and Pawlowski , S. 2003 . “ Online data mining in franchising supply chain management: a case study in apparel industry ” . In Proceedings of the Americas Conference of Information Systems Tampa, Florida Aug. 4–6
   Google Scholar