1,195
Views
0
CrossRef citations to date
0
Altmetric
Review Article

Can ethics be assembled? Consumer ethics in the age of artificial intelligence and smart objects

ORCID Icon
Pages 59-70 | Received 02 Dec 2022, Accepted 30 Dec 2023, Published online: 09 Jan 2024

References

  • Adomavicius, G., J. Bockstedt, S. P. Curley, J. Zhang, and S. Ransbotham 2018. “The Hidden Side Effects of Recommendation Systems.” MIT Sloan Management Review. [Preprint]. Accessed November 21, 2022. https://sloanreview.mit.edu/article/the-hidden-side-effects-of-recommendation-systems/.
  • Airoldi, M., and J. Rokka. 2022. “Algorithmic Consumer Culture.” Consumption Markets & Culture 25 (5): 411–428. https://doi.org/10.1080/10253866.2022.2084726.
  • Awad, E., Sohan Dsouza, Richard Kim, Jonathan Schulz, Joseph Henrich, Azim Shariff, Jean-François Bonnefon, and Iyad Rahwan. 2018. “The Moral Machine Experiment.” Nature 563 (7729): 59–64. https://doi.org/10.1038/s41586-018-0637-6.
  • Bowden, S. 2020. “Assembling Agency: Expression, Action, and Ethics in Deleuze and Guattari’s A Thousand Plateaus.” The Southern Journal of Philosophy 58 (3): 383–400. https://doi.org/10.1111/sjp.12384.
  • Carrington, M., Andreas Chatzidakis, Helen Goworek, and Deirdre Shaw. 2021. “Consumption Ethics: A Review and Analysis of Future Directions for Interdisciplinary Research.” Journal of Business Ethics 168 (2): 215–238. https://doi.org/10.1007/s10551-020-04425-4.
  • Carrington, M. J., and J. L. Ozanne. 2022. “Becoming Through Contiguity and Lines of Flight: The Four Faces of Celebrity-Proximate Assemblages.” Journal of Consumer Research 48 (5): 858–884. https://doi.org/10.1093/jcr/ucab026.
  • Chatzidakis, A., and P. Maclaran. 2020. “Gendering Consumer Ethics.” International Journal of Consumer Studies 44 (4): 316–327. https://doi.org/10.1111/ijcs.12567.
  • Chen, S., Han Qiu, Shifei Zhao, Yuyu Han, Wei He, Mikko Siponen, Jian Mou, and Hua Xiao. 2022. “When More is Less: The Other Side of Artificial Intelligence Recommendation.” Journal of Management Science and Engineering 7 (2): 213–232. https://doi.org/10.1016/j.jmse.2021.08.001.
  • Chitakunye, P., and P. Maclaran. 2014. “Materiality and Family Consumption: The Role of the Television in Changing Mealtime rituals.” Consumption Markets & Culture 17 (1): 50–70. https://doi.org/10.1080/10253866.2012.695679.
  • Crawford, K., and V. Joler. 2018. Anatomy of an AI System: The Amazon Echo as an Anatomical map of Human Labor, Data and Planetary Resources. New York, NY: AI Now Institute and Share Lab. Accessed February 28, 2023. http://www.anatomyof.ai.
  • De Cremer, D., and G. Kasparov. 2021. “The Ethical AI—Paradox: Why Better Technology Needs More and Not Less Human Responsibility.” AI and Ethics 2: 1–4. https://doi.org/10.1007/s43681-021-00075-y.
  • DeLanda, M. 2006. A New Philosophy of Society: Assemblage Theory and Social Complexity. London: Continuum.
  • Deleuze, G., and F. Guattari. 1987. A Thousand Plateaus: Capitalism and Schizophrenia. Minneapolis: University of Minnesota Press.
  • Falcão, D., and C. Roseira. 2022. “Mapping the Socially Responsible Consumption gap Research: Review and Future Research Agenda.” International Journal of Consumer Studies 46 (5): 1718–1760. https://doi.org/10.1111/ijcs.12803.
  • Feely, M. 2020. “Assemblage Analysis: An Experimental new-Materialist Method for Analysing Narrative Data.” Qualitative Research 20 (2): 174–193. https://doi.org/10.1177/1468794119830641.
  • Floridi, L. 2023. The Ethics of Artificial Intelligence: Principles, Challenges, and Opportunities. Edited by L. Floridi. Oxford University Press. https://doi.org/10.1093/oso/9780198883098.003.0002.
  • Franco, P., R. Canniford, and M. Phipps. 2022. “Object-Oriented Marketing Theory.” Marketing Theory 401. https://doi.org/10.1177/14705931221079407.
  • Fuentes, C., and N. Sörum. 2018. “Agencing Ethical Consumers: Smartphone Apps and the Socio-Material Reconfiguration of Everyday Life.” Consumption Markets & Culture 22 (0): 131–156. https://doi.org/10.1080/10253866.2018.1456428.
  • Gehman, J., G. Sharma, and ‘Alim Beveridge. 2022. “Theorizing Institutional Entrepreneuring: Arborescent and Rhizomatic Assembling.” Organization Studies 43 (2): 289–310. https://doi.org/10.1177/01708406211044893.
  • Hoffman, D. L., and T. P. Novak. 2018. “Consumer and Object Experience in the Internet of Things: An Assemblage Theory Approach.” Journal of Consumer Research 44 (6): 1178–1204. https://doi.org/10.1093/jcr/ucx105.
  • Huff, A. D., and J. Cotte. 2016. “The Evolving Family Assemblage: How Senior Families “do” family.” European Journal of Marketing 50 (5/6): 892–915. https://doi.org/10.1108/EJM-02-2015-0082.
  • Huff, A. D., A. Humphreys, and S. J. S. Wilner. 2021. “The Politicization of Objects: Meaning and Materiality in the U.S. Cannabis Market.” Journal of Consumer Research 48: 22–50. https://doi.org/10.1093/jcr/ucaa061.
  • Iphofen, R., and M. Kritikos. 2021. “Regulating Artificial Intelligence and Robotics: Ethics by Design in a Digital society.” Contemporary Social Science 16 (2): 170–184. https://doi.org/10.1080/21582041.2018.1563803.
  • Kopalle, P. K., Manish Gangwar, Andreas Kaplan, Divya Ramachandran, Werner Reinartz, and Aric Rindfleisch. 2022. “Examining Artificial Intelligence (AI) Technologies in Marketing Via a Global Lens: Current Trends and Future Research opportunities.” International Journal of Research in Marketing 39 (2): 522–540. https://doi.org/10.1016/j.ijresmar.2021.11.002.
  • Kosinski, M. 2023. ‘Theory of Mind May Have Spontaneously Emerged in Large Language Models’. arXiv. https://doi.org/10.48550/arXiv.2302.02083.
  • Latour, B. 1992. “Where are the Missing Masses? The Sociology of a few Mundane artifacts.” In Shaping Technology/Building Society: Studies in Sociotechnical Change, edited by W. E. Bijker, and J. Law, 225–258. Cambridge, MA: MIT Press.
  • Lautrup, A. D., Tobias Hyrup, Anna Schneider-Kamp, Marie Dahl, Jes Sanddal Lindholt, and Peter Schneider-Kamp. 2023. “Heart-to-Heart with ChatGPT: The Impact of Patients Consulting AI for Cardiovascular Health Advice.” Open Heart 10 (2): e002455. https://doi.org/10.1136/openhrt-2023-002455.
  • Loureiro, S. M. C., J. Guerreiro, and I. Tussyadiah. 2021. “Artificial Intelligence in Business: State of the Art and Future Research Agenda.” Journal of Business Research 129: 911–926. https://doi.org/10.1016/j.jbusres.2020.11.001.
  • Mariani, M. M., N. Hashemi, and J. Wirtz. 2023. “Artificial Intelligence Empowered Conversational Agents: A Systematic Literature Review and Research Agenda.” Journal of Business Research 161: 113838. https://doi.org/10.1016/j.jbusres.2023.113838.
  • McLean, G., K. Osei-Frimpong, and J. Barhorst. 2021. “Alexa, Do Voice Assistants Influence Consumer Brand Engagement? – Examining the Role of AI Powered Voice Assistants in Influencing Consumer Brand Engagement.” Journal of Business Research 124: 312–328. https://doi.org/10.1016/j.jbusres.2020.11.045.
  • Moisander, J. 2007. “Motivational Complexity of Green Consumerism.” International Journal of Consumer Studies 31 (4): 404–409. https://doi.org/10.1111/j.1470-6431.2007.00586.x.
  • Molander, S., J. Ostberg, and L. Peñaloza. 2022. “Brand Morphogenesis: The Role of Heterogeneous Consumer Sub-Assemblages in the Change and Continuity of a Brand.” Journal of Consumer Research, ucac009. https://doi.org/10.1093/jcr/ucac009.
  • Puntoni, S., Rebecca Walker Reczek, Markus Giesler, and Simona Botti. 2020. “Consumers and Artificial Intelligence: An Experiential Perspective.” Journal of Marketing 85: 131–151. https://doi.org/10.1177/0022242920953847.
  • Scaraboto, D., and E. Fischer. 2013. “Frustrated Fatshionistas: An Institutional Theory Perspective on Consumer Quests for Greater Choice in Mainstream Markets.” Journal of Consumer Research 39 (6): 1234–1257. https://doi.org/10.1086/668298.
  • Schneider-Kamp, A., and S. Askegaard. 2022. “Reassembling the Elderly Consumption Ensemble: Retaining Independence Through Smart Assisted Living technologies.” Journal of Marketing Management 38 (17–18): 2011–2034. https://doi.org/10.1080/0267257X.2022.2078862.
  • Shih, P., Kathleen Prokopovich, Chris Degeling, Jacqueline Street, Stacy M. Carter, et al. 2022. “Direct-to-consumer Detection of Atrial Fibrillation in a Smartwatch Electrocardiogram: Medical Overuse, Medicalisation and the Experience of consumers.” Social Science & Medicine 303: 114954. https://doi.org/10.1016/j.socscimed.2022.114954.
  • Tikkanen, H., K. Heinonen, and A. Ravald. 2023. “Smart Wearable Technologies as Resources for Consumer Agency in Well-Being.” Journal of Interactive Marketing 58 (2–3): 136–150. https://doi.org/10.1177/10949968221143351.
  • Vitell, S. J. 2003. “Consumer Ethics Research: Review, Synthesis and Suggestions for the Future.” Journal of Business Ethics 43 (1): 33–47. https://doi.org/10.1023/A:1022907014295.
  • Wallendorf, M. 2001. “Literally Literacy: Table 1.” Journal of Consumer Research 27 (4): 505–511. https://doi.org/10.1086/319625.
  • Yngfalk, C. 2016. “Bio-Politicizing Consumption: Neo-Liberal Consumerism and Disembodiment in the Food Marketplace.” Consumption Markets & Culture 19 (3): 275–295. https://doi.org/10.1080/10253866.2015.1102725.