Labour and Industry Technology, Work Organisation and Job Quality in Service Work: Changing Contours

References

• Askenazy , P and Caroli , E . 2010 . ‘Innovative Work Practices, Information Technologies, and Working Conditions: Evidence for France’ . Industrial Relations: A Journal of Economy and Society , 49 : 544 – 565 .
   Web of Science ®Google Scholar
• Burchell , B , Lapido , D and Wilkinson , F . 2002 . Job Insecurity and Work Intensification London : Routledge .
   Google Scholar
• Currie , G , Finn , R and Martin , G . 2008 . ‘Accounting for the ‘Dark Side’ of New Organizational Forms: The Case of Healthcare Professionals’ . Human Relations , 61 : 539 – 564 .
   Web of Science ®Google Scholar
• Green , F . 2004 . ‘Why has Work Effort become More Intense?’ . Industrial Relations , 43 : 709 – 741 .
   Web of Science ®Google Scholar
• Green , F . 2006 . Demanding Work. The Paradox of Job Quality in the Affluent Economy. Princeton , NJ : Princeton University Press. .
   Google Scholar
• Rainnie , A , Barrett , R , Burgess , J and Connell , J . 2006 . ‘Introduction: Call Centres, the Networked Economy and the Value Chain’ . Journal of Industrial Relations , 50 : 195 – 208 .
   Web of Science ®Google Scholar
• UNCTAD . 2011 . World Investment Report Geneva : UNCTAD . New York and
   Google Scholar