Publication Cover
Labour and Industry
A journal of the social and economic relations of work
Volume 27, 2017 - Issue 1
555
Views
3
CrossRef citations to date
0
Altmetric
Articles

Mediating and caring: line managers and employee commitment in the voluntary sector

&
Pages 19-33 | Received 31 Oct 2016, Accepted 20 Mar 2017, Published online: 12 Apr 2017

References

  • Armstong, P., and H. Armstrong. 2004. “Thinking It Through: Caring in the New Millennium.” In Caring For/Caring About, edited by K. Grant, C. Amaratunga, P. Armstrong, and K. Wilson. Aurora, ON: Garamond Press.
  • Aronson, J., and K. Smith. 2010. “Managing Restructured Social Services: Expanding the Social?” British Journal of Social Work 40 (2): 530–547. doi:10.1093/bjsw/bcp002.
  • Aronson, J., and K. Smith. 2011. “Identity Work and Critical Social Service Management: Balancing on a Tightrope?” British Journal of Social Work 41 (3): 432–448.
  • Bach, S., and L. Bordogna. 2011. “Varieties of New Public Management or Alternative Models? The Reform of Public Service Employment Relations in Industrialized Democracies.” The International Journal of Human Resource Management 22 (11): 2281–2294. doi:10.1080/09585192.2011.584391.
  • Baines, D. 2004. “Caring for Nothing: Work Organization and Unwaged Labour in Social Services. Work.” Employment and Society 18 (2): 267–295.
  • Baines, D. 2011. “Resistance as Emotional Labour: The Australian and Canadian Nonprofit Social Services.” Industrial Relations Journal 42 (2): 139-156.
  • Baines, D., S. Charlesworth, D. Turner, and L. O'neill. 2014. “Lean Social Care and Worker Identity: The Role of Outcomes. Supervision and Mission.” 34 (4): 433-453.
  • Bass, B. M. 1985. Leadership and Performance Beyond Expectations. New York: The Free Press.
  • Beddoe, L. 2010. “Surveillance or Reflection: Professional Supervision in “The Risk Society”.” British Journal of Social Work 4 (4): 1279–1296. doi:10.1093/bjsw/bcq018.
  • Bolton, S. 2000. “Who Cares? Offering Emotion Work as a “Gift” in the Nursing Labour Process.” Journal of Advanced Nursing 32 (3): 580–586. doi:10.1046/j.1365-2648.2000.01516.x.
  • Brandl, J., M. Madsen, and H. Madsen. 2009. “The Perceived Importance of HR Duties to Danish Line Managers.” Human Resource Management Journal 19 (2): 194–210. doi:10.1111/hrmj.2009.19.issue-2.
  • Charlesworth, S., D. Baines, and I. Cunningham. 2015. “‘If I Had A Family.” There Is No Way That I Could Afford To Work Here’: Juggling Paid And Unpaid Care Work In Social Services’ Gender, Work & Organization 22 (6): 596-613.
  • Corbin, J. M., and A. Strauss. 1990. “Grounded Theory Research: Procedures, Canons, and Evaluative Criteria.” Qualitative Sociology 13 (1): 3–21. doi:10.1007/BF00988593.
  • Cunningham, I. 2008. Employment Relations in the Voluntary Sector. Vol. 10. Routledge.
  • Currie, G., and A. Lockett. 2007. “A Critique of Transformational Leadership: Moral, Professional and Contingent Dimensions within Public Services Organisations.” Human Relations 60 (2): 341–370. doi:10.1177/0018726707075884.
  • Currie, G., and S. Proctor. 2001. “Exploring the Relationship Between HR and Middle Managers.” Human Resource Management Journal 11 (3): 53–69. doi:10.1111/j.1748-8583.2001.tb00045.x.
  • Davies, S. 2008. “Contracting Out Employment Services to the Third and Private Sectors: A Critique.” Critical Social Policy 28 (2): 136-164.
  • Davies, S. 2011. “Outsourcing and the Voluntary Sector: A Review of the Evolving Policy Landscape.” In Voluntary Organizations and Public Service Delivery, edited by I. Cunningham and P. James. New York: Routledge.
  • Gilbert, C., S. De Winnea, and L. Selsa. 2011. “The Influence of Line Managers and HR Department on Employees’ Affective Commitment.” The International Journal of Human Resource Management 22 (8): 1618–1637. doi:10.1080/09585192.2011.565646.
  • Gratton, L., V. Hope-Hailey, P. Stiles, and P. Truss. 1999. Strategic Human Resource Management. Oxford: Oxford University Press.
  • Guest, D., and N. Conway. 2004. Employee Well-Being and the Psychological Contract: A Report for the CIPD. London: CIPD.
  • Haslam, S. A. 2004. Psychology in Organisations: The Social Identity Approach. 2nd ed. London: Sage.
  • Hutchinson, S., and J. Purcell. 2010. “Managing Ward Managers for Roles in HRM in the NHS: Overworked and Under-Resourced.” Human Resource Management Journal 20 (4): 357–374. doi:10.1111/hrmj.2010.20.issue-4.
  • Kidd, J., and C. Smewing. 2001. “The Role of the Supervisor in Career and Organizational Commitment.” European Journal of Work and Organizational Psychology 10 (1): 25–40. doi:10.1080/13594320042000016.
  • Kirby, S., L. Greaves, and C. Reid. 2005. Experience Research Social Change: Methods beyond the Mainstream. Toronto: Garamond Press.
  • McDonald, C., and S. Charlesworth. 2011. “Outsourcing and the Australian Nonprofit Sector.” In Voluntary Organizations and Public Service Delivery, edited by I. Cunningham and P. James. New York: Routledge.
  • McGovern, P., L. Gratton, V. Hope-Hailey, P. Stiles, and C. Truss. 1997. “Human Resource Management on the Line.” Human Resource Management Journal 7 (4): 12–29. doi:10.1111/j.1748-8583.1997.tb00286.x.
  • Noble, C. and J. Irwin. 2009. “Social Work Supervision an Exploration of the Current Challenges In A Rapidly Changing Social, Economic and Political Environment.” Journal Of Social Work 9 (3): 345–358.
  • O’Donnell, M., J. O’Brien, and A. Junor. 2011. “New Public Management and Employment Relations in the Public Services of Australia and New Zealand.” International Journal of Human Resource Management 22 (11): 2367–2383. doi:10.1080/09585192.2011.584400.
  • Parry, E., and C. Kelliher. 2011. “Shaping HRM in the Voluntary Sector: The Influence of Government.” In Voluntary Organisations and Public Service Delivery, edited by I. Cunningham and P. James. London: Routledge.
  • Patton, M. Q. 2002. “Two Decades of Developments in Qualitative Inquiry a Personal, Experiential Perspective.” Qualitative Social Work 1 (3): 261–283. doi:10.1177/1473325002001003636.
  • Pollitt, C., J. Birchall, and K. Putman. 1998. Decentralising Public Service Management. London: Macmillan.
  • Productivity Commission. 2016. Contribution of the Not-For-Profit Sector. Canberra: Commonwealth of Australia.
  • Purcell, J., and S. Hutchinson. 2007. “Front-Line Managers as Agents in the HRM Performance Causal Chain: Theory, Analysis and Evidence.” Human Resource Management Journal 17 (1): 3–20. doi:10.1111/hrmj.2007.17.issue-1.
  • Rubery, J., and P. Urwin. 2011. “Bringing the Employer Back In: Why Social Care Needs a Standard Employment Relationship.” Human Resource Management Journal 21 (2): 122–137. doi:10.1111/hrmj.2011.21.issue-2.
  • Scottish Council of Voluntary Services. 2016. “Scottish Third Sector Statistics.” Accessed March 8 2017. http://www.scvo.org.uk/news-campaigns-and-policy/research/scvo-scottish-third-sector-statistics/
  • Storey, J. 1992. Developments in the Management of Human Resources. Oxford: Blackwell.
  • Thomas, R., and A. Linstead. 2002. “Losing the Plot? Middle Managers and Identity.” Organization 9 (1): 71–93. doi:10.1177/135050840291004.
  • Van Til, J. 2000. Growing civil society: From nonprofit sector to third space. Indiana University Press.
  • Willis, E., J. Henderson, P. Hamilton, L. Toffoli, I. Blackman, L. Couzner, and C. Verrall. 2015. “Work Intensification as Missed Care.” Labour & Industry: A Journal of the Social and Economic Relations of Work 25 (2): 118–133. doi:10.1080/10301763.2015.1060811.
  • Worrall, L., and C. Cooper. 2004. “The Impact of Organizational Change on the Perceptions of UK Managers.” European Journal of Work & Organizational Psychology 13 (2): 139–163. doi:10.1080/13594320444000047.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.