Physical and verbal abuse, work demands, training and job satisfaction amongst aged-care employees in the home and community sector

References

• Bailey, J., and M. Robertson. 2015. “A Care Union in a Time of Austerity.” Labour & Industry: A Journal of the Social and Economic Relations of Work 25 (1): 52–67. doi:10.1080/10301763.2015.1043509.
   Web of Science ®Google Scholar
• Bakker, A. B., and E. Demerouti. 2007. “The Job Demands-Resources Model: State of the Art.” Journal of Managerial Psychology 22 (3): 309–328. doi:10.1108/02683940710733115.
   Google Scholar
• Bakker, A. B., L. L. Ten Brummelhuis, J. T. Prins, and F. M. van der Heijden. 2011. “Applying the Job Demands–Resources Model to the Work–Home Interface: A Study among Medical Residents and their Partners.” Journal of Vocational Behavior 79 (1): 170–180. doi:10.1016/j.jvb.2010.12.004.
   Web of Science ®Google Scholar
• Bishop, C. E., M. R. Squillace, J. Meagher, W. L. Anderson, and J. M. Wiener. 2009. “Nursing Home Work Practices and Nursing Assistants’ Job Satisfaction.” The Gerontologist 49: 611–622. doi:10.1093/geront/gnp040.
   PubMed Web of Science ®Google Scholar
• Brannon, D., T. Barry, P. Kemper, A. Schreiner, and J. Vasey. 2007. “Job Perceptions and Intent to Leave among Direct Care Workers: Evidence from the Better Jobs Better Care Demonstrations.” The Gerontologist 47 (6): 820–829. doi:10.1093/geront/47.6.820.
   PubMed Web of Science ®Google Scholar
• Brophy, J. T., M. M. Keith, and M. Hurley. 2018. “Assaulted and Unheard: Violence against Healthcare Stff.” New Solutions: A Journal of Envrionmental and Occupational Health Policy 27 (4): 581–606. doi:10.1177/1048291117732301.
   PubMed Web of Science ®Google Scholar
• Castle, N. G., J. Engberg, R. Anderson, and A. Men. 2007. “Job Satisfaction of Nurse Aides in Nursing Homes: Intent to Leave and Turnover The Gerontologist 47 (1): 193-204.
   Google Scholar
• Charlesworth, S., and J. Malone. 2017. “Re-Imagining Decent Work for Home Care Workers in Australia.” Labour & Industry: A Journal of the Social and Economic Relations of Work 1–18. doi:10.1080/10301763.2017.1400420.
   Google Scholar
• Chou, Y.-C., L. Fu, T. Kröger, and C. Ru-Yan. 2011. “Job Satisfaction and Quality of Life among Home Care Workers: A Comparison of Home Care Workers Who are and Who are Not Informal Carers.” International Psychogeriatrics 23 (5): 814–825. doi:10.1017/S104161021000219X.
   PubMed Web of Science ®Google Scholar
• Clark, A. 2005. “Your Money or Your Life: Changing Job Quality in OECD Countries.” British Journal of Industrial Relations 43: 377–400. doi:10.1111/bjir.2005.43.issue-3.
   Web of Science ®Google Scholar
• Clark, I. 2014. “Health-Care Assistants, Aspiration, Frustration and Job Satisfaction in the Workplace.” Industrial Relations Journal 45 (4): 300–312. doi:10.1111/irj.12053.
   Google Scholar
• Clarke, M. A. 2015. “To What Extent a ‘Bad’ Job? Employee Perceptions of Job Quality in Community Aged Care.” Employee Relations 37 (2): 192–208. doi:10.1108/ER-11-2013-0169.
   Web of Science ®Google Scholar
• Copeland, D., and M. Henry. 2017. “Workplace Violence and Perceptions of Safety among Emergency Department Staff Members: Experiences, Expectations, Tolerance, Reporting, and Recommendations.” Journal of Trauma Nursing 24 (2): 65–77. doi:10.1097/JTN.0000000000000269.
   PubMedGoogle Scholar
• Craft Morgan, J., J. Dill, and A. L. Kalleberg. 2013. “The Quality of Healthcare Jobs: Can Intrinsic Rewards Compensate for Low Extrinsic Rewards?” Work, Employment & Society 27 (5): 802–822. doi:10.1177/0950017012474707.
   Web of Science ®Google Scholar
• Decker, F. H., L. D. Harris-Kojetin, and A. Bercovitz. 2009. “Intrinsic Job Satisfaction of Nurse Aides in Nursing Homes and Intention to Leave the Job among Nursing Assistants in Nursing Homes.” The Gerontologist 49: 596–610. doi:10.1093/geront/gnp051.
   PubMed Web of Science ®Google Scholar
• Delp, L., S. P. Wallace, J. Geiger-Brown, and C. Muntaner. 2010. “Job Stress and Job Satisfaction: Home and Community Care Workers in a Conumer-Directed Model of Care.” Health Research and Educational Trust 45 (4): 922–940.
   Google Scholar
• Denton, M., I. Zeytinoglu, K. Kusch, and S. Davies. 2007. “Market-Modelled Home Care: Impact on Job Satisfaction and Propensity to Leave.” Canadian Public Policy 33: 81–98. doi:10.3138/G551-755V-12W7-2551.
   Web of Science ®Google Scholar
• Dill, J. S., J. Craft Morgan, and V. W. Marshall. 2013. “Contingency, Employment Intentions, and Retention of Vulnerable Low-Wage Workers: An Examination of Nursing Assistants in Nursing Homes.” The Gerontologist 53 (2): 222–234. doi:10.1093/geront/gns085.
   PubMed Web of Science ®Google Scholar
• Folbre, N., and J. A. Nelson. 2000. “For Love or Money–Or Both?” Journal of Economic Perspectives 14 (4): 123–140. doi:10.1257/jep.14.4.123.
   Web of Science ®Google Scholar
• Gascon, S., M. P. Leiter, E. Andrés, M. A. Santed, J. P. Pereira, M. J. Cunha, and B. Martïnez-Jarreta. 2012. “The Role of Aggressions Suffered by Healthcare Workers as Predictors of Burnout.” Journal of Clinical Nursing 22 (21–22): 3120–3129. doi:10.1111/j.1365-2702.2012.04255.x.
   PubMed Web of Science ®Google Scholar
• Grace, J. B., and K. A. Bollen. 2005. “Interpreting the Results from Multiple Regression and Structural Equation Models.” Bulletin of the Ecological Society of America 86 (4): 283–295. doi:10.1890/0012-9623(2005)86[283:ITRFMR]2.0.CO;2.
   Google Scholar
• Griffeth, R. W., P. W. Hom, and S. Gaertner. 2000. “A Meta-Analysis of Antecedents and Correlates of Employee Turnover: Update, Moderator Tests, and Research Implications for the Next Millennium.” Journal of Management 26 (3): 463–488. doi:10.1177/014920630002600305.
   Web of Science ®Google Scholar
• Guest, D. E. 2017. “Human Resource Management and Employee Well-Being: Towards a New Analytic Framework.” Human Resource Management Journal 27 (1): 22–38. doi:10.1111/hrmj.v27.1.
   Web of Science ®Google Scholar
• Haar, J. 2013. “Testing a New Measure of Work-Life Balance: A Study of Parent and Non-Parent Employees from New Zealand.” The International Journal of Human Resource Management 24 (17): 3305–3324. doi:10.1080/09585192.2013.775175.
   Web of Science ®Google Scholar
• Haar, J., and C. Spell. 2009. “How Does Distributive Justice Affect Work Attitudes? the Moderating Effects of Autonomy.” The International Journal of Human Resource Management 20 (8): 1827–1842. doi:10.1080/09585190903087248.
   Web of Science ®Google Scholar
• Haar, J. M., M. Russo, A. Suñe, and A. Ollier-Malaterre. 2014. “Outcomes of Work–Life Balance on Job Satisfaction, Life Satisfaction and Mental Health: A Study across Seven Cultures.” Journal of Vocational Behavior 85 (3): 361–373. doi:10.1016/j.jvb.2014.08.010.
   Web of Science ®Google Scholar
• Hair, J. F., W. C. Black, B. J. Babin, and R. E. Anderson. 2010. Multivariate Analyses. 7th ed. Upper Saddle River, NJ: Prentice Hall.
   Google Scholar
• Hebson, G., J. Rubery, and D. Grimshaw. 2015. “Rethinking Job Satisfaction in Care Work: Looking beyond the Care Debates.” Work, Employment & Society 29 (2): 314–330. doi:10.1177/0950017014556412.
   Web of Science ®Google Scholar
• Hom, P. W., T. R. Mitchell, T. W. Lee, and R. W. Griffeth. 2012. “Reviewing Employee Turnover: Focusing on Proximal Withdrawal States and an Expanded Criterion.” Psychological Bulletin 138 (5): 831–858. doi:10.1037/a0027983.
   PubMed Web of Science ®Google Scholar
• Jang, Y., A. A. Lee, M. Zadrozny, S. Bae, T. K. Miyong, and N. C. Marti. 2017. “Determinants of Job Satisfaction and Turnover Intent in Home Health Workers: The Role of Job Demands and Resources.” Journal of Applied Gerontology 36 (1): 56–70. doi:10.1177/0733464815586059.
   PubMed Web of Science ®Google Scholar
• Joa, T. S., and T. Morken. 2012. “Violence Towards Personnel in Out-Of-Hours Primary Care: A Cross-Sectional Study.” Scandinavian Journal of Primary Health Care 30: 55–60. doi:10.3109/02813432.2012.651570.
   PubMed Web of Science ®Google Scholar
• Karantzas, G. C., D. Mellor, M. P. McCabe, T. E. Davison, P. Beaton, and D. Mrkic. 2012. “Intentions to Quit Work among Care Staff Working in the Aged Care Sector.” The Gerontologist 52 (4): 506–516. doi:10.1093/geront/gnr161.
   PubMed Web of Science ®Google Scholar
• Karsh, B., B. C. Booske, and F. Sainfort. 2005. “Job and Organizational Determinants of Nursing Home Employee Commitment, Job Satisfaction and Intent to Turnover.” Ergonomics 48 (10): 1260–1281. doi:10.1080/00140130500197195.
   PubMed Web of Science ®Google Scholar
• Kelloway, E. K., B. H. Gottlieb, and L. Barham. 1999. “The Source, Nature, and Direction of Work and Family Conflict: A Longitudinal Investigation.” Journal of Occupational Health Psychology 4 (4): 337–346. doi:10.1037/1076-8998.4.4.337.
   PubMedGoogle Scholar
• King, A. I. I., M. Parsons, and E. Robinson. 2012. “A Restorative Home Care Intervention in New Zealand: Perceptions of Paid Caregivers.” Health & Social Care in the Community 20 (1): 70–79. doi:10.1111/hsc.2011.20.issue-1.
   PubMed Web of Science ®Google Scholar
• King, D., S. Svensson, and Z. Wei. 2017. “Not Always a Quick Fix: The Impact of Employing Temporary Agency Workers on Retention in the Australian Aged Care Workforce.” Journal of Industrial Relations 59 (1): 85–103. doi:10.1177/0022185616673867.
   Web of Science ®Google Scholar
• King, D., Z. Wei, and A. Howe. 2013. “Work Satisfaction and Intention to Leave among Direct Care Workers in Community and Residential Aged Care in Australia.” Journal of Aging & Social Policy 25 (4): 301–319. doi:10.1080/08959420.2013.816166.
   PubMed Web of Science ®Google Scholar
• Krieger, N., P. D. Waterman, C. Hartman, L. M. Bates, A. M. Stoddard, M. M. Quinn, and E. M. Barbeau. 2006. “Social Hazards on the Job: Workplace Abuse, Sexual Harassment, and Racial Discrimination - A Study of Black, Latino, and White Low-Income Women and Men Workers in the United States.” International Journal of Health Services 36 (1): 1970–1981.
   Web of Science ®Google Scholar
• Krieger, N., J. T. Chen, P. D. Waterman, C. Hartman, A. M. Stoddard, M. M. Quinn, G. Sorensen, and E. M. Barbeau. 2008. “The Inverse Hazard Law: Blood Pressure, Sexual Harassment, Racial Discrimination, Workplace Abuse and Occupational Exposures in US Low-Income Black, White and Latino Workers.” Social Science and Medicine 67: 1970–1981.
   PubMed Web of Science ®Google Scholar
• Lachs, M. S., T. Rosen, J. A. Teresi, J. P. Eimicke, M. Ramirez, S. Silver, and K. Pillemer. 2012. “Verbal and Physical Aggression Directed at Nursing Home Staff by Residents.” Journal of General Internal Medicine 28 (5): 660–667. doi:10.1007/s11606-012-2284-1.
   PubMed Web of Science ®Google Scholar
• Lanctôt, N., and S. Guay. 2014. “The Aftermath of Workplace Violence among Healthcare Workers: A Systematic Literature Review of the Consequences.” Aggression and Violent Behavior 19 (5): 492–501. doi:10.1016/j.avb.2014.07.010.
   Web of Science ®Google Scholar
• Markannen, P., M. Quinn, and S. Sama. 2015. “When the Home Is a Workplace: Promoting Health and Safety for a Vulnerable Work Force.” In Caring on the Clock. The Complexities And Contradictions of Paid Care Work, Eds M. Duffy, A. Armenia, and C. L. Stacey, 94–103. New Brunswick: Rutgers University Press.
   Google Scholar
• Morris, L. 2009. “Quits and Job Changes among Home Care Workers in Maine: The Role of Wages, Hours and Benefits.” The Gerontologist 49 (5): 635–650. doi:10.1093/geront/gnp071.
   PubMed Web of Science ®Google Scholar
• NSWNMA. 2016. Who Will Keep Me Safe? Elder Abuse in Residential Care. Waterloo: New South Wales Nurses and Midwives Association.
   Google Scholar
• Podsakoff, P. M., S. B. MacKenzie, J. Y. Lee, and N. P. Podsakoff. 2003. “Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies.” Journal of Applied Psychology 88 (5): 879–903. doi:10.1037/0021-9010.88.5.879.
   PubMed Web of Science ®Google Scholar
• Pompeii, L. A., A. L. Schoenfisch, H. J. Lipscomb, J. M. Dement, C. D. Smith, and M. Upadhyaya. 2015. “Physical Assault, Physical Threat, and Verbal Abuse Perpetrated against Hospital Workers by Patients or Visitors in Six U.S. Hospitals.” American Journal of Industrial Medicine 58 (11): 1194–1204. doi:10.1002/ajim.v58.11.
   PubMed Web of Science ®Google Scholar
• Pung, L., S. Shorey, and Y. Goh. 2017. “Job Satisfaction, Demands of Immigration among International Nursing Staff Working in the Long-Term Care Setting: A Cross-Sectional Study.” Applied Nursing Research 36 (1): 42–49. doi:10.1016/j.apnr.2017.05.008.
   PubMedGoogle Scholar
• Quinlan, M., P. Bohle, and O. Rawlings-Way. 2015. “Health and Safety of Homecare Workers Engaged by Temporary Employment Agencies.” Journal of Industrial Relations 57 (1): 94–114. doi:10.1177/0022185614541179.
   Web of Science ®Google Scholar
• Ravenswood, K., and J. Douglas. 2017. The New Zealand Aged Care Workforce Survey 2016. Auckland: New Zealand Work Research Institute.
   Google Scholar
• Ravenswood, K., J. Douglas, and S. Teo. 2015. The New Zealand Aged Care Workforce Survey 2014. Auckland: New Zealand Work Research Institute.
   Google Scholar
• Ravenswood, K., C. Harris, and W. Wrapson. 2017. “Gender & Wellbeing at Work.” The New Zealand Journal of Employment Relations 42 (3): 1–6.
   Google Scholar
• Richman, J. A., K. M. Rospenda, S. J. Nawyn, M. Fendrich, and T. Johnson. 1999. “Sexual Harassment and Generalized Workplace Abuse Among University Employees: Prevalence and Mental Health Correlates.” American Journal of Public Health 89: 358–363.
   Google Scholar
• Sabbath, E. L., D. A. Hurtado, C. A. Okechukwu, S. L. Tamers, C. Nelson, S. Kim, and G. Sorenson. 2013. “Occupational Injury among Hospital Patient-Care Workers: What Is the Association with Workplace Verbal Abuse?” American Journal of Industrial Medicine 57 (2): 222–232. doi:10.1002/ajim.22271.
   PubMed Web of Science ®Google Scholar
• Shea, T., H. De Cieri, C. Sheehan, R. Donohue, and B. Cooper. 2016. Occupational Health and Safety Issues for Aged Care Workers: A Comparison with Public Hospital Workers. Victoria: Institute for safety, compensation and recovery research.
   Google Scholar
• Spector, P. E., Z. E. Zhou, and X. X. Che. 2014. “Nurse Exposure to Physical and Nonphysical Violence, Bullying, and Sexual Harassment: A Quantitative Review.” International Journal of Nursing Studies 51 (1): 72–84. doi:10.1016/j.ijnurstu.2013.01.010.
   PubMed Web of Science ®Google Scholar
• Vander Elst, T., C. Cavents, K. Daneels, K. Johannik, E. Baillien, A. Van Den Broeck, and L. Godderis. 2016. “Job Demands-Resources Predicting Burnout and Work Engagement among Belgian Home Health Care Nurses: A Cross-Sectional Study.” Nursing Outlook 64 (6): 542–556. doi:10.1016/j.outlook.2016.06.004.
   PubMed Web of Science ®Google Scholar
• Wiener, J. M., M. R. Squillace, W. L. Anderson, and G. Khatutsky. 2009. “Why Do They Stay? Job Tenure among Certified Nursing Assistants in Nursing Homes.” The Gerontologist 49 (2): 198–210. doi:10.1093/geront/gnp027.
   PubMed Web of Science ®Google Scholar
• Williams, L. J., R. J. Vandenberg, and J. R. Edwards. 2009. “Structural Equation Modelling in Work and Family Researchers Network, 2010–2012 Management Research: A Guide for Improved Analyses.” The Academy of Management Annals 3 (1): 543–604. doi:10.1080/19416520903065683.
   Web of Science ®Google Scholar
• World Health Organisation. 2015. Aging and Health. Geneva, Switzerland: World Health Organisation.
   Google Scholar