Negotiating Medical Virtues: Toward the Development of a Physician Mistake Disclosure Model

REFERENCES

• Allman , J. 1998 . Bearing the burden or baring the soul: Physicians' self-disclosure and boundary management regarding medical mistakes . Health Communication , 10 : 175 – 197 .
   PubMed Web of Science ®Google Scholar
• Barach , P. and Small , S. D. 2000 . Reporting and preventing medical mishaps: Lessons from nonmedical near miss reporting systems . British Medical Journal , 320 : 759 – 763 .
   PubMed Web of Science ®Google Scholar
• Booth-Butterfield , S. and Booth-Butterfield , M. . Untangling the tangled web: Theory and empirical tests of interpersonal deception . Paper presented at the annual meeting of the International Communication Association . Montreal, Canada. May ,
   Google Scholar
• Brazeau , C. 1999 . Disclosing the truth about a medical error . American Family Physician , 60 : 1013 – 1014 .
   PubMedGoogle Scholar
• Cegala , D. J. , McGee , D. S. and McNeilis , K. S. 1996 . Components of patients' and doctors' perceptions of communication competence during a primary care medical interview . Health Communication , 8 : 1 – 27 .
   Web of Science ®Google Scholar
• Chan , D. K. , Gallagher , T. H. , Reznick , R. and Levinson , W. 2005 . How surgeons disclose medical errors to patients: A study using standardized patients . Surgery , 5 : 851 – 858 .
   Google Scholar
• Cline , R. J. 2003 . At the intersection of micro and macro: Opportunities and challenges for physician–patient communication research . Patient Education and Counseling , 50 : 13 – 16 .
   PubMed Web of Science ®Google Scholar
• Crane , M. 2001 . What to say if you made a mistake . Medical Economics , 78 ( 16 ) : 26 – 36 .
   PubMedGoogle Scholar
• Crigger , N. J. 2004 . Always having to say you're sorry: An ethical response to making mistakes in professional practice . Nursing Ethics , 11 : 568 – 576 .
   PubMed Web of Science ®Google Scholar
• Gallagher , T. H. , Waterman , A. D. , Ebers , A. G. , Fraser , V. J. and Levinson , W. 2003 . Patients' and physicians' attitudes regarding the disclosure of medical errors . Journal of the American Medical Association , 289 : 1001 – 1007 .
   PubMed Web of Science ®Google Scholar
• Goffmann , E. 1959 . The presentation of self in everyday life , Garden City, NY : Doubleday Anchor Books .
   Google Scholar
• Gorovitz , S. and MacIntyre , A. 1975 . Toward a theory of medical fallibility . The Hastings Center Report , 5 ( 6 ) : 13 – 23 .
   PubMed Web of Science ®Google Scholar
• Hannawa , A. F. , Sills , E. K. and Spitzberg , B. H. 2006 . Toward the development and validation of a communicative defensiveness scale . Paper presented at the 2006 National Communication Association conference . November 2006 , San Antonio, TX.
   Google Scholar
• Hilfiker , D. 1984 . Making medical mistakes: How doctors harm patients—and themselves . Harper's , 268 : 59 – 65 .
   Google Scholar
• Hoffmann , P. B. , Griffith , J. R. , Greenspan , B. and Campbell , C. S. 2002 . Morally managing executive mistakes . Frontiers of Health Services Management , 18 ( 3 ) : 3 – 27 .
   Google Scholar
• Klein , K. J. , Tosi , H. and Cannella , A. A. 1999 . Multilevel theory building: Benefits, barriers, and new developments . Academy of Management Review , 24 : 243 – 248 .
   Web of Science ®Google Scholar
• Kohn , L. K. , Corrigan , J. M. and Donaldson , M. S. 2000 . To err is human: Building a safer health system , Washington, DC : National Academies Press .
   Google Scholar
• Lee , T. H. 2002 . A broader conception of medical errors . New England Journal of Medicine , 347 : 1965 – 1967 .
   PubMedGoogle Scholar
• Lim , T. S. and Bowers , J. 1991 . Face-work: Solidarity, approbation, and tact . Human Communication Research , 17 : 415 – 450 .
   Web of Science ®Google Scholar
• McNeill , P. M. and Walton , M. 2002 . Medical harm and the consequences of error for doctors . Medical Journal of Australia , 176 : 222 – 225 .
   PubMed Web of Science ®Google Scholar
• Mizrahi , T. 1984 . Managing medical mistakes: Ideology, insularity and accountability among internists-in-training . Social Science and Medicine , 19 : 135 – 146 .
   PubMed Web of Science ®Google Scholar
• Penson , R. T. , Svendsen , S. S. , Chabner , B. A. , Lynch , T. J. Jr. and Levinson , W. 2001 . Medical mistakes: A workshop on personal perspectives . The Oncologist , 6 : 92 – 99 .
   PubMed Web of Science ®Google Scholar
• Petronio , S. 2006 . Impact of medical mistakes: Navigating work–family boundaries for physicians and their families . Communication Monographs , 73 : 463 – 467 .
   Google Scholar
• Pietro , D. A. , Shyavitz , L. J. , Smith , R. A. and Auerbach , B. S. 2000 . Detecting and reporting medical errors: Why the dilemma? . British Medical Journal , 320 : 794 – 796 .
   PubMedGoogle Scholar
• Reason , J. 1992 . Human error , Cambridge, , UK : Cambridge University Press .
   Google Scholar
• Reason , J. 2000 . Human error: Models and management . British Medical Journal , 320 : 768 – 770 .
   PubMed Web of Science ®Google Scholar
• Reinertsen , J. L. 2000 . Let's talk about error: Leaders should take responsibility for mistakes . British Medical Journal , 320 : 730
   PubMedGoogle Scholar
• Rosenfeld , L. B. 1979 . Self-disclosure avoidance: Why I am afraid to tell you who I am . Communication Monographs , 46 : 63 – 74 .
   Web of Science ®Google Scholar
• Stamp , G. H. , Vangelisti , A. L. and Daly , J. A. 1992 . The creation of defensiveness in social interaction . Communication Quarterly , 40 : 177 – 190 .
   Google Scholar
• Stiles , W. B. 1987 . “I have to talk to somebody”: A fever model of disclosure ” . In Self-disclosure: Theory, research, and therapy , Edited by: Derlega , V. and Berg , J. 257 – 277 . New York : Plenum .
   Google Scholar
• Ting-Toomey , S. and Oetzel , J. G. 2001 . Managing intercultural conflict effectively , Thousand Oaks, CA : Sage .
   Google Scholar
• Wu , W. A. 2000 . Medical error: The second victim . British Medical Journal , 320 : 726 – 727 .
   PubMed Web of Science ®Google Scholar