Ratings of Patient–Provider Communication Among Veterans: Serious Mental Illnesses, Substance Use Disorders, and the Moderating Role of Trust

REFERENCES

• Ahren , M. M. and Hendryx , M.S. 2003 . Social capital and trust in providers . Social Science & Medicine , 57 : 1195 – 1203 .
   Google Scholar
• Aiarzaguena , J. M. , Grandes , G. , Gaminde , I. , Salazar , A. , Sanchez , A. and Arino , J. 2007 . A randomized controlled clinical trial of a psychosocial and communication intervention carried out by GPs for patients with medically unexplained symptoms . Psychological Medicine , 37 : 283 – 294 .
   PubMedGoogle Scholar
• Bandeen-Roche , K. , Miglioretti , D. , Zeger , S. L. and Rathouz , P. 1997 . Latent variable regression for multiple discreet outcomes . Journal of the American Statistical Association , 92 : 1375 – 1386 .
   Web of Science ®Google Scholar
• Blow , F. C. , McCarthy , J. F. and Valenstein , M. 2000 . Care in the VHA for veterans with psychosis: FY99 , Ann Arbor, MI : VA National Serious Mental Illness Treatment Research and Evaluation Center .
   Google Scholar
• Davis , R. and Roberts , L. W. 2009 . “ Ethics conflicts in rural communities: Patient–provider relationships ” . In Handbook for rural health care ethics: A practical guide for professionals , Edited by: Nelson , W.A. 85 – 107 . Lebanon, NH : Dartmouth College Press .
   Google Scholar
• Fiscella , K. , Meldrum , S. , Franks , P. , Shields , C. G. , Duberstein , P. , McDaniel , S. H. and Epstein , R. M. 2004 . Patient trust: Is it related to patient-centered behavior of primary care physicians? . Medical Care , 42 : 1049 – 1055 .
   PubMed Web of Science ®Google Scholar
• Goodman , L. A. 1974 . Exploratory latent structure analysis using both identifiable and unidentifiable models . Biometrika , 61 : 215 – 231 .
   Web of Science ®Google Scholar
• Halbert , C. H. , Armstrong , K. , Gandy , O. H. Jr. and Shaker , L. 2006 . Racial differences in trust in health care providers . Archives of Internal Medicine , 166 : 896 – 901 .
   PubMed Web of Science ®Google Scholar
• Hassan , I. , McCabe , R. and Priebe , S. 2007 . Professional-patient communication in the treatment of mental illness: a review . Communication & Medicine , 4 : 141 – 152 .
   Google Scholar
• Iezzoni , L. I. , Ramanan , R. A. and Lee , S. 2006 . Teaching medical students about communicating with patients with major mental illness . Journal of General Internal Medicine , 21 : 1112 – 1115 .
   PubMed Web of Science ®Google Scholar
• Jackson , J. L. 2005 . Communication about symptoms in primary care: Impact on patient outcomes . Journal of Alternative & Complementary Medicine , 11 ( suppl. 1 ) : S51 – S56 .
   Google Scholar
• Johnson , M. O. , Chesney , M. A. , Goldstein , R. B. , Remien , R. H. , Catz , S. , Gore-Felton , C. and NIMH Healthy Living Project Team . 2006 . Positive provider interactions, adherence self-efficacy, and adherence to antiretroviral medications among HIV-infected adults: A mediation model . AIDS Patient Care and STDs , 20 : 258 – 268 .
   PubMed Web of Science ®Google Scholar
• Kahn , L. S. , Fox , C. H. , Krause-Kelly , J. , Berdine , D. E. and Cadzow , R. B. 2005 . Identifying barriers and facilitating factors to improve screening mammography rates in women diagnosed with mental illness and substance use disorders . Women & Health , 42 : 111 – 126 .
   PubMed Web of Science ®Google Scholar
• Kao , A. C. , Green , D. C. , Davis , N. A. , Koplan , J. P. and Cleary , P. D. 1998 . Patients' trust in their physicians: Effects of choice, continuity, and payment method . Journal of General Internal Medicine , 13 : 681 – 686 .
   PubMed Web of Science ®Google Scholar
• Kazis , L. E. , Miller , D. R. , Skinner , K. M. , Lee , A. , Ren , X. S. , Clark , J. A. and Fincke , R. G. 2004 . Patient-reported measures of health: The Veterans Health Study . Journal of Ambulatory Care Management , 27 ( 1 ) : 70 – 83 .
   PubMedGoogle Scholar
• Kessler , R. C. , Chiu , W. T. , Demler , O. , Merikangas , K. R. and Walters , E. E. 2005 . Prevalence, severity, and comorbidity of 12-month DSM-IV disorders in the National Comorbidity Survey Replication . Archives of General Psychiatry , 62 : 617 – 627 .
   PubMed Web of Science ®Google Scholar
• Kim , T. W. , Samet , J. H. , Cheng , D. M. , Winter , M. R. , Safran , D. G. and Saitz , R. 2007 . Primary care quality and addiction severity: A prospective cohort study . Health Services Research , 42 : 755 – 772 .
   PubMed Web of Science ®Google Scholar
• Knowlton , A. , Arnsten , J. , Eldred , L. , Wilkinson , J. , Gourevitch , M. , Shade , S. and INSPIRE Team . 2006 . Individual, interpersonal, and structural correlates of effective HAART use among urban active injection drug users . Journal of Acquired Immune Deficiency Syndromes , 41 : 486 – 492 .
   PubMed Web of Science ®Google Scholar
• Levinson , W. , Roter , D. L. , Mullooly , J. P. , Dull , V. T. and Frankel , R. M. 1997 . Physician–patient communication. The relationship with malpractice claims among primary care physicians and surgeons . Journal of the American Medical Association , 277 : 553 – 559 .
   PubMed Web of Science ®Google Scholar
• Lewis , L. and Hoofnagle , L. 2005 . Patient perspectives on provider competence: A view from the Depression and Bipolar Support Alliance . Administration and Policy in Mental Health , 32 : 497 – 503 .
   Google Scholar
• McCutcheon , A. L. 1987 . Latent class analysis , Thousand Oaks, CA : Sage .
   Google Scholar
• McKinstry , B. , Ashcroft , R. E. , Car , J. , Freeman , G. K. and Sheikh , A. 2006 . Interventions for improving patients' trust in doctors and groups of doctors . Cochrane Database of Systematic Reviews , 3 : CD00-4134
   Google Scholar
• Muthén , L. K. and Muthén , B. O. 1998–2007 . MPlus user's guide , 5th , Los Angeles : Muthén & Muthén .
   Google Scholar
• Ong , L. M. L. , De Haes , J. C. J. M. , Hoos , A. M. and Lammes , F. B. 1995 . Doctor–patient communication: a review of the literature . Social Science & Medicine , 40 : 903 – 918 .
   PubMed Web of Science ®Google Scholar
• Pearson , S. D. and Raeke , L. H. 2000 . Patients' trust in physicians: Many theories, few measures, and little data . Journal of General Internal Medicine , 15 : 509 – 513 .
   PubMed Web of Science ®Google Scholar
• Prins , M. A. , Verhaak , P. F. , Bensing , J. M. and van der Meer , K. 2008 . Health beliefs and perceived need for mental health care of anxiety and depression—The patients' perspective explored . Clinical Psychology Review , 28 : 1038 – 1058 .
   PubMed Web of Science ®Google Scholar
• Regier , D. A. , Narrow , W. E. , Rae , D. S. , Manderscheid , R. W. , Locke , B. Z. and Goodwin , F. K. 1993 . The de facto US mental and addictive disorders service system. Epidemiologic catchment area prospective 1-year prevalence rates of disorders and services . Archives of General Psychiatry , 50 : 85 – 94 .
   PubMed Web of Science ®Google Scholar
• Rubin , R. R. 2005 . Adherence to pharmacologic therapy in patients with type 2 diabetes mellitus . American Journal of Medicine , 118 ( suppl. 5A ) : 27S – 34S .
   PubMed Web of Science ®Google Scholar
• Schneider , B. , Scissons , H. , Arney , L. , Benson , G. , Derry , J. , Lucas , K. and Sunderland , M. 2004 . Communication between people with schizophrenia and their medical professionals: a participatory research project . Qualitative Health Research , 14 : 562 – 577 .
   PubMed Web of Science ®Google Scholar
• Stewart , M. A. 1995 . Effective physician–patient communication and health outcomes: A review . Canadian Medical Association Journal , 152 : 1423 – 1433 .
   PubMed Web of Science ®Google Scholar
• Van Os , J. , Altamura , A. C. , Bobes , J. , Gerlach , J. , Hellewell , J. S. , Kasper , S. and Robert , P. 2004 . Evaluation of the Two-Way Communication Checklist as a clinical intervention. Results of a multinational, randomized controlled trial . British Journal of Psychiatry , 184 : 79 – 83 .
   Google Scholar
• Veterans Health Administration Office of Quality Performance and the Center for Health Quality Outcomes and Economic Research. (2000). Health status and outcomes of veterans: Physical and mental component summary scores veterans SF-36 1999 Large Health Survey of Veteran Enrollees Executive Report. Available from the VHA office of Quality Performance (OQP) http://www.healthquality.va.gov (http://www.healthquality.va.gov)
   Google Scholar