Nonverbal Accommodation in Health Care Communication

REFERENCES

• Ambady, N., Bernieri, F. J., & Richeson, J. A. (2000). Toward a histology of social behavior: Judgmental accuracy from thin slices of the behavioral stream. Advances in Experimental Social Psychology, 32, 201–271.
   Web of Science ®Google Scholar
• Ambady, N., Koo, J., Rosenthal, R., & Winograd, C. H. (2002). Physical therapists’ nonverbal communication predicts geriatric patients’ health outcomes. Psychology and Aging, 17, 443–452.
   PubMed Web of Science ®Google Scholar
• Ambady, N., LaPlante, D., Nguyen, T., Rosenthal, R., Chaumeton, N., & Levinson, W. (2002). Surgeons’ tone of voice: A clue to malpractice history. Surgery, 132, 5–9.
   PubMed Web of Science ®Google Scholar
• Baker, S. C., Gallois, C., Driedger, S. M., & Santesso, N. (2011). Communication accommodation and managing musculoskeletal disorders: Doctors’ and patients’ perspectives. Health Communication, 26, 379–388.
   PubMed Web of Science ®Google Scholar
• Barth, J., & Lannen, P. (2011). Efficacy of communication skills training courses in oncology: A systematic review and meta-analysis. Annals of Oncology, 22, 1030–1040.
   PubMed Web of Science ®Google Scholar
• Beisecker, A. E. (1990). Patient power in doctor–patient communication: What do we know? Health Communication, 2, 105–122.
   Google Scholar
• Bertakis, K. D., Franks, P., & Epstein, R. M. (2009). Patient-centered communication in primary care: Physician and patient gender and gender concordance. Journal of Women’s Health, 18, 539–545.
   PubMed Web of Science ®Google Scholar
• Bertakis, K. D., Roter, D., & Putnam, S. M. (1991). The relationship of physician medical interview style to patient satisfaction. Journal of Family Practice, 32, 175–181.
   PubMed Web of Science ®Google Scholar
• Bonds, D. E., Foley, K. L., Dugan, E., Hall, M. A., & Extrom, P. (2004). An exploration of patients’ trust in physicians in training. Journal of Health Care for the Poor and Underserved, 15, 294–306.
   PubMed Web of Science ®Google Scholar
• Bylund, C. L., Brown, R. F., Bialer, P. A., Levin, T. T., Lubrano di Ciccone, B., & Kissane, D. W. (2011). Developing and implementing an advanced communication training program in oncology at a comprehensive cancer center. Journal of Cancer Education, 26, 604–611.
   PubMed Web of Science ®Google Scholar
• Bylund, C. L., Brown, R., Gueguen, J. A., Diamond, C., Bianculli, J., & Kissane, D. W. (2010). The implementation and assessment of a comprehensive communication skills training curriculum for oncologists. Psychooncology, 19, 583–593.
   PubMed Web of Science ®Google Scholar
• Cegala, D. J., & Street, R. L. (2009). Interpersonal dimensions of health communication. In C. Berger, M. Roloff, & D. Roskos-Ewolsen (Eds.), Handbook of communication science (2nd ed., pp. 401–418). Thousand Oaks, CA: Sage.
   Google Scholar
• Cooper-Patrick, L., Gallo, J. J., Gonzales, J. J., Vu, H. T., Powe, N. R., Nelson, C., & Ford, D. E. (1999). Race, gender, and partnership in the patient-physician relationship. Journal of the American Medical Association, 282, 583–589.
   PubMed Web of Science ®Google Scholar
• Coupland, N., Coupland, J., Giles, H., & Henwood, K. (1988). Accommodating the elderly: Invoking and extending a theory. Language in Society, 17, 1–41.
   Web of Science ®Google Scholar
• D’Agostino, T. A., & Bylund, C. L. (2011). The nonverbal accommodation analysis system (NAAS): Initial application and evaluation. Patient Education and Counseling, 85, 33–39.
   PubMed Web of Science ®Google Scholar
• Dovidio, J. F., Hebl, M., Richeson, J. A., & Shelton, J. N. (2006). Nonverbal communication, race, and intergroup interaction. In V. Manusov & M. L. Patterson (Eds.), The Sage handbook of nonverbal communication (pp. 481–500). Thousand Oaks, CA: Sage.
   Google Scholar
• Duggan, A. P., & Parrott, R. L. (2001). Physicians’ nonverbal rapport building and patients’ talk about the subjective component of illness. Human Communication Research, 27, 299–311.
   Web of Science ®Google Scholar
• Elderkin-Thompson, V., & Waitzkin, H. (1999). Differences in clinical communication by gender. Journal of General Internal Medicine, 14, 112–121.
   PubMed Web of Science ®Google Scholar
• Emanuel, E. J., & Emanuel, L. L. (1992). Four models of the physician–patient relationship. Journal of the American Medical Association, 267, 2221–2226.
   PubMed Web of Science ®Google Scholar
• Epstein, R. M., & Street, R. L. (2007). Patient-centered communication in cancer care: Promoting healing and reducing suffering. NIH publication no. 07-6225. Bethesda, MD: National Cancer Institute.
   Google Scholar
• Finset, A. (2007). Nonverbal communication: An important key to in-depth understanding of provider-patient interaction. Patient Education and Counseling, 66, 127–128.
   PubMed Web of Science ®Google Scholar
• Giles, H. (2008). Communication accommodation theory: “When in Rome . . .” or not! In L. A. Baxter & D. O. Braithwaite (Eds.), Engaging theories in interpersonal communication: Multiple perspectives (pp. 161–173). Thousand Oaks, CA: Sage.
   Google Scholar
• Giles, H., Coupland, J., & Coupland, N. (1991). Contexts of accommodation: Developments in applied sociolinguistics. New York, NY: Cambridge University Press.
   Google Scholar
• Giles, H., & Powesland, P. F. (1975). Speech style and social evaluation. London, UK: Academic Press.
   Google Scholar
• Giles, H., Reid, S.A., & Harwood, J. (2010). Introducing the dynamics of intergroup communication. In H. Giles, S. A. Reid & J. Harwood (Eds.), The dynamics of intergroup communication (pp. 1–16). New York, NY: Peter Lang.
   Google Scholar
• Gorawara-Bhat, R., & Cook, M. A. (2011). Eye contact in patient-centered communication. Patient Education and Counseling, 82, 442–447.
   PubMed Web of Science ®Google Scholar
• Gorawara-Bhat, R., Cook, M. A., & Sachs, G. A. (2007). Nonverbal communication in doctor–elderly patient transactions (NDEPT): Development of a tool. Patient Education and Counseling, 66, 223–234.
   PubMed Web of Science ®Google Scholar
• Hall, J. A., Irish, J. T., Roter, D. L., Ehrlich, C. M., & Miller, L. H. (1994). Gender in medical encounters: An analysis of physician and patient communication in a primary care setting. Health Psychololgy, 13, 384–392.
   PubMed Web of Science ®Google Scholar
• Hall, J. A., & Roter, D. L. (2002). Do patients talk differently to male and female physicians? A meta-analytic review. Patient Education and Counseling, 48, 217–224.
   PubMed Web of Science ®Google Scholar
• Hall, J. A., Roter, D. L., & Rand, C. S. (1981). Communication of affect between patient and physician. Journal of Health and Social Behavior, 22, 18–30.
   PubMed Web of Science ®Google Scholar
• Harrigan, J. A., Oxman, T. E., & Rosenthal, R. (1985). Rapport expressed through nonverbal behavior. Journal of Nonverbal Behavior, 9, 95–110.
   Web of Science ®Google Scholar
• Hewett, D. G., Watson, B. M., Gallois, C., Ward, M., & Leggett, B. A. (2009). Communication in medical records intergroup language and patient care. Journal of Language and Social Psychology, 28, 119–138.
   Web of Science ®Google Scholar
• Ishikawa, H., Hashimoto, H., Kinoshita, M., Fujimori, S., Shimizu, T., & Yano, E. (2006). Evaluating medical students’ non-verbal communication during the objective structured clinical examination. Medical Education, 40, 1180–1187.
   PubMed Web of Science ®Google Scholar
• Jain, P., & Krieger, J. L. (2011). Moving beyond the language barrier: The communication strategies used by international medical graduates in intercultural medical encounters. Patient Education and Counseling, 84, 98–104.
   PubMed Web of Science ®Google Scholar
• Jones, E., Gallois, C., Callan, V., & Barker, M. (1999). Strategies of accommodation: Development of a coding system for conversational interaction. Journal of Language and Social Psychology, 19, 123–152.
   Web of Science ®Google Scholar
• Jones, L., Woodhouse, D., & Rowe, J. (2007). Effective nurse parent communication: A study of parents’ perceptions in the NICU environment. Patient Education and Counseling, 69, 206–212.
   PubMed Web of Science ®Google Scholar
• Kaplan, S. H., & Greenfield, S. (1991). Gender differences in physician–patient communication for patients seeing the same and opposite gender physicians. Clinical Research, 39, A627–A627.
   Google Scholar
• Kramer, D., Ber, R., & Moore, M. (1987). Impact of workshop on students’ and physicians’ rejecting behaviors in patient interviews. Journal of Medical Education, 62, 904–910.
   PubMedGoogle Scholar
• Kurtz, S., Silverman, J., & Draper, J. (1998). Teaching and learning communication skills in medicine. Abingdon,Oxon, UK: Radcliffe Medical Press.
   Google Scholar
• Lane, C., & Rollnick, S. (2007). The use of simulated patients and role-play in communication skills training: A review of the literature to August 2005. Patient Education and Counseling, 67, 13–20.
   PubMed Web of Science ®Google Scholar
• Mast, M. S. (2007). On the importance of nonverbal communication in the physician–patient interaction. Patient Education and Counseling, 67, 315–318.
   PubMed Web of Science ®Google Scholar
• Mast, M. S., Hall, J. A., Klockner, C., & Choi, E. (2008). Physician gender affects how physician nonverbal behavior is related to patient satisfaction. Medical Care, 46, 1212–1218.
   PubMed Web of Science ®Google Scholar
• McCormack, L. A., Treiman, K., Rupert, D., Williams-Piehota, P., Nadler, E., Arora, N. K., … Street, R. L., Jr. (2011). Measuring patient-centered communication in cancer care: A literature review and the development of a systematic approach. Social Science & Medicine, 72, 1085–1095.
   PubMed Web of Science ®Google Scholar
• Mead, N., & Bower, P. (2000). Patient-centredness: A conceptual framework and review of the empirical literature. Social Science & Medicine, 51, 1087–1110.
   PubMed Web of Science ®Google Scholar
• Mehrabian, A. (2007). Nonverbal communication. New Brunswick, NJ: Aldine Transaction.
   Google Scholar
• Nicolai, J., & Demmel, R. (2007). The impact of gender stereotypes on the evaluation of general practitioners’ communication skills: An experimental study using transcripts of physician-patient encounters. Patient Education and Counseling, 69, 200–205.
   PubMed Web of Science ®Google Scholar
• Rao, J. K., Anderson, L. A., Inui, T. S., & Frankel, R. M. (2007). Communication interventions make a difference in conversations between physicians and patients: A systematic review of the evidence. Medical Care, 45, 340–349.
   PubMed Web of Science ®Google Scholar
• Robinson, J. D. (2006). Nonverbal communication and physician-patient interaction. In V. Manusov & M. L. Patterson (Eds.), The Sage handbook of nonverbal communication (pp. 437–460). Thousand Oaks, CA: Sage.
   Google Scholar
• Roter, D. L., Frankel, R. M., Hall, J. A., & Sluyter, D. (2006). The expression of emotion through nonverbal behavior in medical visits—Mechanisms and outcomes. Journal of General Internal Medicine, 21, S28–S34.
   PubMed Web of Science ®Google Scholar
• Roter, D. L., Geller, G., Bernhardt, B. A., Larson, S. M., & Doksum, T. (1999). Effects of obstetrician gender on communication and patient satisfaction. Obstetrics & Gynecology, 93, 635–641.
   PubMed Web of Science ®Google Scholar
• Roter, D. L., & Hall, J. A. (2004). Physician gender and patient-centered communication: A critical review of empirical research. Annul Review of Public Health, 25, 497–519.
   PubMed Web of Science ®Google Scholar
• Schmittdiel, J., Grumbach, K., Selby, J. V., & Quesenberry, C. P. (2000). Effect of physician and patient gender concordance on patient satisfaction and preventive care practices. Journal of General Internal Medicine, 15, 761–769.
   PubMed Web of Science ®Google Scholar
• Scholl, J. C., Wilson, J. B., & Hughes, P. C. (2011). Expression of patients’ and providers’ identities during the medical interview. Qualitative Health Research, 21, 1022–1032.
   PubMed Web of Science ®Google Scholar
• Stewart, M., Brown, J. B., Weston, W. W., McWhinney, I. R., McWilliam, C. L., & Freeman, T. R. (2003). Patient-centered medicine: Transforming the clinical method (2nd ed.). Oxon, UK: Radcliffe Medical Press.
   Google Scholar
• Street, R. L. (2002). Gender differences in health care provider–patient communication: Are they due to style, stereotypes, or accommodation? Patient Education and Counseling, 48, 201–206.
   PubMed Web of Science ®Google Scholar
• Street, R. L., & Buller, D. B. (1987). Nonverbal response patterns in physician–patient interactions: A functional analysis. Journal of Nonverbal Behavior, 11, 234–253.
   Web of Science ®Google Scholar
• Street, R. L., & Buller, D. B. (1988). Patients’ characteristics affecting physician–patient nonverbal-communication. Human Communication Research, 15, 60–90.
   Web of Science ®Google Scholar
• Tajfel, H., & Turner, T. C. (1986). The social identity theory of intergroup behavior. In S. Worchel & W. G. Austin (Eds.), Psychology of intergroup relations (2nd ed., pp. 7–24). Chicago, IL: Nelson-Hall.
   Google Scholar
• Villagran, M. C., & Sparks, L. (2010). Social identity and health contexts. In H. Giles, S. Reid, & J. Harwood (Eds.), The dynamics of intergroup communication (pp. 235–248). New York, NY: Peter Lang.
   Google Scholar
• Waitzkin, H. (1985). Information giving in medical-care. Journal of Health and Social Behavior, 26, 81–101.
   PubMed Web of Science ®Google Scholar
• Watson, B., & Gallois, C. (1998). Nurturing communication by health professionals toward patients: A communication accommodation theory approach. Health Communication, 10, 343–355.
   PubMed Web of Science ®Google Scholar
• West, C. (1984). When the doctor is a lady: Power, status and gender in physician–patient encounters. Symbolic Interaction, 7, 87–106.
   Web of Science ®Google Scholar
• Zantinge, E. M., Verhaak, P. F. M., de Bakker, D. H., Kerssens, J. J., van der Meer, K., & Bensing, J. M. (2007). The workload of general practitioners does not affect their awareness of patients’ psychological problems. Patient Education and Counseling, 67, 93–99.
   PubMed Web of Science ®Google Scholar