512
Views
1
CrossRef citations to date
0
Altmetric
Research Article

Towards Understanding Disparities in Using Technology to Access Health Care Information: African American Veterans’ Sociocultural Perspectives on Using My HealtheVet for Diabetes Management

ORCID Icon

References

  • Alpert, J. M., Morris, B. B., Thomson, M. D., Matin, K., & Brown, R. F. (2019). Identifying how patient portals impact communication in oncology. Health Communication, 34(12), 1395–1403. https://doi.org/10.1080/10410236.2018.1493418
  • American Diabetes Association. (2018). Economic costs of diabetes in the U.S. in 2017. Diabetes Care, 41(5), 917–928. https://doi.org/10.2337/dci18-0007
  • Buscemi, J., Saiyed, N., Silva, A., Ghahramani, F., & Benjamins, M. R. (2021). Diabetes mortality across the 30 biggest U.S. cities: Assessing overall trends and racial inequities. Diabetes Research and Clinical Practice, 173, 108652. https://doi.org/10.1016/j.diabres.2021.108652.
  • Centers for Disease Control and Prevention. (2021a, April 22). The U.S. public health service syphilis study at Tuskegee. https://www.cdc.gov/tuskegee/timeline.htm
  • Centers for Disease Control and Prevention. (2021b, December 29). National diabetes statistics report: Prevalence of diagnosed diabetes. https://www.cdc.gov/diabetes/data/statistics-report/diagnosed-diabetes.html
  • Charmaz, K. (2006). Constructing grounded theory: A practical guide through qualitative analysis. Sage.
  • Chew, L. D., Bradley, K. A., & Boyko, E. J. (2004). Brief questions to identify patients with inadequate health literacy. Family Medicine, 36(8), 588–594.
  • Cho, A. H., Arar, N. H., Edelman, D. E., Harwell, P. H., Oddone, E. Z., & Yancy, W. S. (2010). Do diabetic veterans use the internet? Self-reported usage, skills and interest in using My HealtheVet web portal. Telemedicine and E-Health, 16(5), 595–602. https://doi.org/10.1089/tmj.2009.0164
  • Goel, M. S., Brown, T. L., Williams, A., Hasnain-Wynia, R., Thompson, J. A., & Baker, D. W. (2011). Disparities in enrollment and use of an electronic patient portal. Journal of General Internal Medicine, 26(10), 1112–1116. https://doi.org/10.1007/s11606-011-1728-3
  • Haun, J. N., Chavez, M., Nazi, K., Antinori, N., Milillo, C., Cotner, B. A., Hathaway, W., Cook, A., Wilck, N., & Noonan, A. Veterans’ preferences for exchanging information using Veterans Affairs health information technologies: Focus group results and modeling simulations. (2017). Journal of Medical Internet Research, 19(10), e359. https://doi.org/10.20196/jmir.8614
  • Howe, W. T., Jr., & Shpeer, M. (2019). From military member to student: An examination of the communicative challenges of veterans to perform communication accommodation in the university. Journal of Intercultural Communication Research, 48(3), 203–220. https://doi.org/10.1080/17475759.2019.1592770
  • Howren, M. B., Cozad, A. J., & Kaboli, P. J. (2015). Considering the issue of dual use in Veterans Affairs patients: Implications & opportunities for improved communication & counseling. Health Communication, 30(8), 838–842. https://doi.org/10.1080/10410236.2014.930299
  • Jackson, L. A., Ervin, K. S., Gardner, P. D., & Schmitt, N. (2001). The racial divide: Motivational, affective, and cognitive correlates of internet use. Journal of Applied Social Psychology, 31(10), 2019–2046. https://doi.org/10.1111/j.1559-1816.2001.tb00162.x
  • Javier, S. J., Troszak, L. K., Shimada, S. L., McInnes, D. K., Ohl, M. E., Avoundjian, T.… Erhardt, T. A., Midboe, A. M. (2019). Racial and ethnic disparities in use of a personal health record by Veterans living with HIV. Journal of the American Medical Informatics Association, 26(8–9), 696–702. https://doi.org/10.1093/jamia/ocz024
  • Kruse, C. S., Argueta, D. A., Lopez, L., & Nair, A. Patient and provider attitudes toward the use of patient portals for the management of chronic disease: A systematic review. (2015). Journal of Medical Internet Research, 17(2), e40. https://doi.org/10.2196/jmir.3703
  • Lamba, A. H., Muralidhar, K., Jain, A., Tang, F., Gomez-Marin, O., Levis, S., & Dang, S. (2020). Characteristics of women enrolled in a patient portal intervention for menopause. Women’s Health Reports, 1(1), 500–510. h ttps://d oi.org/h ttps://w ww.1 0.1089/whr.2020.0091
  • Mandhana, D. M., Glowacki, E. M., & Sun, M.-C. (2021). Promoting patient portals: An application of social cognitive theory to post-adoption patient portal use. Health Communication, 36(14), 1990–2001. https://doi.org/10.1080/10410236.2020.1811024
  • Mao, C. M., & Hovick, S. R. (2022). Adding affordances and communication efficacy to the technology acceptance model to study the messaging features of online patient portals among young adults. Health Communication, 37(3), 307–315. https://doi.org/10.1080/10410236.2020.1838106
  • Morse, J. M. (2015). Critical analysis of strategies for determining rigor in qualitative inquiry. Qualitative Health Research, 25(9), 1212–1222. https://doi.org/10.1177/1049732315588501
  • Nazi, K. M. (2010). Veterans’ voices: Use of the American customer satisfaction Index (ACSI) Survey to identify My HealtheVet personal health record users’ characteristics, needs, and preferences. Journal of American Medical Informatics Association, 17(2), 203–211. https://doi.org/10.1136/jamia.2009.000240
  • Nazi, K. M., Turvey, C. L., Klein, D. M., & Hogan, T. P. (2018). A decade of veteran voices: Examining patient portal enhancements through the lens of user-centered design. Journal of Medical Internet Research, 20(7), e10413. https://doi.org/10.2196/10413
  • Robinson, S. A., Zocchi, M. S., Netherton, D., Ash, A., Purington, C. M., Connolly, S. L., Vimalananda, V. G., Hogan, T. P., & Shimada, S. L. (2020). Secure messaging, diabetes self-management, and the importance of patient autonomy: A mixed methods study. Journal of General Internal Medicine, 35(10), 2955–2962. https://doi.org/10.1007/s11606-020-05834-x
  • Rogers, E. M. (2003). Diffusion of innovations (5th ed.). Free Press.
  • Saeed, S. A., & Masters, R. M. (2021). Disparities in health care and the digital divide. Current Psychiatry Reports, 23(9), 61. https://doi.org/10.1007/s11920-021-01274-4
  • Sarkar, U., Fisher, L., & Schillinger, D. (2006). Is self-efficacy associated with diabetes self-management across race/ethnicity and health literacy? Diabetes Care, 29(4), 823–829. https://doi.org/10.2337/diacare.29.04.06.dc05-1615
  • Sarkar, U., Karter, A. J., Liu, J. Y., Adler, N. E., Nguyen, R., Lopez, A., & Schillinger, D. (2010). The literacy divide: Health literacy and the use of an internet-based patient portal in an integrated health system—results from the diabetes study of Northern California (DISTANCE). Journal of Health Communication, 15(sup2), 183–196. https://doi.org/10.1080/10810730.2010.499988
  • Sarkar, U., Lyles, C. R., Parker, M. M., Allen, J., Nguyen, R., Moffet, H. H., Schillinger, D., & Karter, A. J. (2014). Use of the refill function through an online patient portal is associated with improved adherence to statins in an integrated health system. Medical Care, 52(3), 194–201. https://doi.org/10.1097/MLR.0000000000000069
  • Shimada, S. L., Allison, J. J., Rosen, A. K., Feng, H., & Houston, T. K. Sustained use of patient portal features and improvements in diabetes physiological measures. (2016). Journal of Medical Internet Research, 18(7), e179. h ttps://d oi.org/h ttp://w ww.1 0.2196/jmir.5663
  • Shimada, S. L., Brandt, C. A., Feng, H., McInnes, D. K., Rao, S. R., Rothendler, J. A., Haggstrom, D. A., Abel, E. A., Cioffari, L. S., & Houston, T. K. Personal health record reach in the Veterans Health Administration: A cross-sectional analysis. (2014). Journal of Medical Internet Research, 16(12), e272. https://doi.org/10.2196/jmir.3751
  • Shiyanbola, O. O., Ward, E., & Brown, C. (2018). Sociocultural influences on African Americans’ representations of type 2 diabetes: A qualitative study. Ethnicity & Disease, 28(1), 25–32. https://doi.org/10.18865/ed.28.1.25
  • Stewart, M. T., Hogan, T. P., Nicklas, J., Robinson, S. A., Purington, C. M., Miller, C. J., Vimalananda, V. G., Connolly, S. L., Wolfe, H. L., Nazi, K. M., Netherton, D., & Shimada, S. L. (2020). The promise of patient portals for individuals living with chronic illness: Qualitative study identifying pathways of patient engagement. Journal of Medical Internet Research, 22(7), e17744. https://doi.org/10.2196/17744
  • Tenforde, M., Jain, A., & Hickner, J. (2011). The value of personal health records for chronic disease management: What do we know? Family Medicine, 43(5), 351–354.
  • Turvey, C., Klein, D., Fix, G., Hogan, T. P., Woods, S., Simon, S. R., Charlton, M., Vaughan-Sarrazin, M., Zulman, D. M., Dindo, L., Wakefield, B., Graham, G., & Nazi, K. (2014). Blue button use by patients to access and share health record information using the Department of Veterans Affairs’ online patient portal. Journal of the American Medical Informatics Association, 21(4), 657–663. https://doi.org/10.1136/amiajnl-2014-002723
  • U.S. Department of Commerce National Telecommunications and Information Administration. (1995). Falling through the net: A survey of the “have nots” in rural and urban America. http://www.ntia.doc.gov/ntiahome/fallingthru.html
  • U.S. Department of Commerce National Telecommunications and Information Administration. (1998). Falling through the net II: New data on the digital divide. https://www.ntia.doc.gov/files/ntia/publications/falling-through-net-ii.pdf
  • U.S. Department of Commerce National Telecommunications and Information Administration. (1999). Falling through the net: Defining the digital divide. https://www.ntia.doc.gov/legacy/ntiahome/fttn99/contents.html
  • U.S. Department of Commerce National Telecommunications and Information Administration. (2000). Falling through the net: Toward digital inclusion. http://www.ntia.doc.gov/report/2000/falling-through-net-toward-digital-inclusion
  • U.S. Department of Veterans Affairs. (2021, September 28). My HealtheVet: Upgrade your My HealtheVet account to premium. https://myhealth.va.gov/mhv-portal-web/web/myheathevet/upgrade-account-to-premium
  • Walker, D. M., Hefner, J. L., Fareed, M., Herta, T. R., & McAlearney, A. S. (2020). Exploring the digital divide: Age and race disparities in use of an inpatient portal. Telemedicine and E-Health, 26(5), 603–613. https://doi.org/10.1089/tmj.2019.0065
  • Wang, Z. J., Dhanireddy, P., Prince, C., Larsen, M., Schimpf, M., & Pearman, G. (2020, March). Survey of Veteran enrollees’ health and use of health care. https://www.va.gov/HEALTHPOLICYPLANNING/SOE2019/2019_Enrollee_Data_Findings_Report-March_2020_508_Compliant.pdf

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.