Communication Overload in Hospitals: Exploring Organizational Safety Communication, Worker Job Attitudes, and Communication Efficacy

References

• Afifi, W., & Weiner, J. (2004). Toward a theory of motivated information management. Communication Theory, 14(2), 167–190. https://doi.org/10.1111/j.1468-2885.2004.tb00310.x
   Web of Science ®Google Scholar
• Agnew, C., Flin, R., & Mearns, K. (2013). Patient safety climate and worker safety behaviours in acute hospitals in Scotland. Journal of Safety Research, 45, 95–101. https://doi.org/10.1016/j.jsr.2013.01.008
   PubMed Web of Science ®Google Scholar
• Albert, A., Hallowell, M. R., & Kleiner, B. M. (2013). Enhancing construction hazard recognition and communication with energy-based cognitive mnemonics and safety meeting maturity model: Multiple baseline study. Journal of Construction Engineering & Management, 140(2), 04013042. https://doi.org/10.1061/(ASCE)CO.1943-7862.0000790
   Google Scholar
• Andersen, L. P., Nørdam, L., Joensson, T., Kines, P., & Nielsen, K. J. (2018). Social identity, safety climate and self-reported accidents among construction workers. Construction Management and Economics, 36(1), 22–31. https://doi.org/10.1080/01446193.2017.1339360
   Web of Science ®Google Scholar
• Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411–423. https://doi.org/10.1037/0033-2909.103.3.411
   Web of Science ®Google Scholar
• Apker, J., & Fox, D. H. (2002). Communication: Improving RNs’ organizational and professional identification in managed care hospitals. The Journal of Nursing Administration, 32(2), 106–113. https://doi.org/10.1097/00005110-200202000-00010
   PubMed Web of Science ®Google Scholar
• Appelbaum, S. H., Louis, D., Makarenko, D., Saluja, J., Meleshko, O., & Kulbashian, S. (2013). Participation in decision making: A case study of job satisfaction and commitment (part one). Industrial and Commercial Training, 45(4), 222–229. https://doi.org/10.1108/00197851311323510
   Google Scholar
• Avram, E., Ionescu, D., & Mincu, C. I. (2015). Perceived safety climate and organizational trust: The mediator role of job satisfaction. Procedia—social and Behavioral Sciences, 187, 679–684. https://doi.org/10.1016/j.sbspro.2015.03.126
   Google Scholar
• Bagnara, S., Parlangeli, O., & Tartaglia, R. (2010). Are hospitals becoming high reliability organizations? Applied Ergonomics, 41(5), 713–718. https://doi.org/10.1016/j.apergo.2009.12.009
   PubMed Web of Science ®Google Scholar
• Bahri, S., Fauzi, A., & Ahmad, N. S. (2020). A communication overload scale for use with mobile instant messaging in work management. Digital Business, 1(1), 100003. https://doi.org/10.1016/j.digbus.2021.100003
   Google Scholar
• Barrett, A. K. (2014). Breaking boundaries: Time and work-life practices in hospital organizations. Western Journal of Communication, 78(4), 1–21. https://doi.org/10.1080/10570314.2014.926390
   Google Scholar
• Barrett, A. K., Ford, J., & Zhu, Y. (2020). Sending and receiving safety and risk messages in hospitals: An exploration into providers’ perceived CO. Health Communication, 36(13), 1697–1708. https://doi.org/10.1080/10410236.2020.1788498
   PubMed Web of Science ®Google Scholar
• Bates, D. W., & Singh, H. (2018). Two decades since to err is human: An assessment of progress and emerging priorities in patient safety. Health Affairs, 37(11), 1736–1743. https://doi.org/10.1377/hlthaff.2018.0738
   PubMed Web of Science ®Google Scholar
• Bollen, K. A. (1989). Structural equations with latent variables. Wiley. https://doi.org/10.1002/9781118619179
   Google Scholar
• Cheney, G. (1983). On the various and changing meanings of organizational membership: A field study of organizational identification. Communication Monographs, 50(4), 342–362. https://doi.org/10.1080/03637758309390174
   Web of Science ®Google Scholar
• Chen, Y., McCabe, B., & Hyatt, D. (2017). Impact of individual resilience and safety climate on safety performance and psychological stress of construction workers: A case study of the Ontario construction industry. Journal of Safety Research, 61, 167–176. https://doi.org/10.1016/j.jsr.2017.02.014
   PubMed Web of Science ®Google Scholar
• Chen, F. F., West, S. G., & Sousa, K. H. (2006). A comparison of bifactor and second-order models of quality of life. Multivariate Behavioral Research, 41(2), 189–225. https://doi.org/10.1207/s15327906mbr4102_5
   PubMed Web of Science ®Google Scholar
• Cho, J., Ramgolam, D. I., Schaefer, K. M., & Sandlin, A. N. (2011). The rate and delay inoverload: An investigation of CO and channel synchronicity on identification and job satisfaction. Journal of Applied Communication Research, 39(1), 38–54. https://doi.org/10.1080/00909882.2010.536847
   Web of Science ®Google Scholar
• Ciguralov, K. P., Chen, P. Y., & Rosecrance, J. (2010). The effects of error management climate and safety communication on safety: A multi-level study. Accident Analysis and Prevention, 42(5), 1498–1506. https://doi.org/10.1016/j.aap.2010.01.003
   PubMed Web of Science ®Google Scholar
• Clifford, P. M. (1985). The relative importance of intrinsic and extrinsic rewards as determinants of work satisfaction. Sociology Quarterly, 26(3), 365–385. https://doi.org/10.1111/j.1533-8525.1985.tb00233.x
   Web of Science ®Google Scholar
• Corrigan, J. M., Kohn, L. T., & Donaldson, M. S. (1999). To err is human: Building a safer health system. National Academies Press.
   Google Scholar
• Cox, T., Griffiths, A., Barlowe, C., Randall, R., Thomson, L., & Rial-Gonzalez, E. (2000). Organizational interventions for work stress: A risk management approach. HSE Books.
   Google Scholar
• Dasgupta, P. (2012). Effect of role ambiguity, conflict and overload in private hospitals’ nurses’ burnout and mediation through self-efficacy. Journal of Health Management, 14(4), 513–534. https://doi.org/10.1177/0972063412468980
   Google Scholar
• Davenport, P. B., Carter, K., Echternach, J., & Tuck, C. R. (2018). Integrating high-reliability principles to transform access and throughput by creating a centralized operations center. JONA: The Journal of Nursing Administration, 48(2), 93–99. https://doi.org/10.1097/NNA.0000000000000579
   PubMed Web of Science ®Google Scholar
• Eklöf, M., Törner, M., & Pousette, A. (2014). Organizational and socio-psychological conditions in healthcare and their importance for patient and staff safety: A critical study among doctors and nurses. Safety Science, 70, 211–221. https://doi.org/10.1016/j.ssci.2014.06.007
   Web of Science ®Google Scholar
• Eppler, M. J., & Mengis, J. (2004). The concept of information overload: A review of literature from organization science, accounting, marketing, MIS, and related disciplines. The Information Society, 20(5), 325–344. https://doi.org/10.1080/01972240490507974
   Web of Science ®Google Scholar
• Fargnoli, M., & Lombardi, M. (2019). Preliminary human safety assessment (PHSA) for the improvement of the behavioral aspects of safety climate in the construction industry. Buildings, 9(3), 69–87. https://doi.org/10.3390/buildings9030069
   Web of Science ®Google Scholar
• Ford, J., Zhu, Y., & Barrett, A. K. (2022). Structural divergence, safety climate, and intentions to leave: An examination of health care workers’ experiences of abuse. Communication Monographs, 89(1), 1–24. https://doi.org/10.1080/03637751.2021.1900886
   Web of Science ®Google Scholar
• Fuller, J. B., Hester, K., Barnett, T., Frey, L., Relyea, C., & Beu, D. (2006). Perceived external prestige and internal respect: New insights into the organizational identification process. Human Relations, 59(6), 815‐46. https://doi.org/10.1177/0018726706067148
   Web of Science ®Google Scholar
• Hall, G. B., Dollard, M. F., Winefield, A. H., Dormann, C., & Bakker, A. B. (2013). Psychosocial safety climate buffers effects of job demands on depression and positive organizational behaviors. Anxiety, Stress & Coping, 26(4), 355–377. https://doi.org/10.1080/10615806.2012.700477
   PubMed Web of Science ®Google Scholar
• Humphrey, S. E., Nahrgang, J. D., & Morgeson, F. P. (2007). Integrating motivational, social, and contextual work design features: A meta-analytic summary and theoretical extension of the work design literature. The Journal of Applied Psychology, 92(5), 1332–1356. https://doi.org/10.1037/0021-9010.92.5.1332
   PubMed Web of Science ®Google Scholar
• Jahn, J. L. S., & Black, A. E. (2017). A model of communicative and hierarchical foundations of high reliability organizing in wildland firefighting teams. Management Communication Quarterly, 31(3), 356–379. https://doi.org/10.1177/0893318917691358
   Web of Science ®Google Scholar
• Joensson, T. (2008). A multidimensional approach to worker participation and the association with social identification in organizations. Worker Relations, 30(6), 594–607. https://doi.org/10.1108/01425450810910000
   Google Scholar
• Katz-Navon, T., Naveh, E., & Stern, Z. (2005). Safety climate in health care organizations: A multidimensional approach. Academy of Management Journal, 48(6), 1075–1089. https://doi.org/10.5465/amj.2005.19573110
   Web of Science ®Google Scholar
• Kline, R. B. (2015). Principles and practice of structural equation modeling (4th ed.). Guilford Press.
   Google Scholar
• Koufteros, X., Babbar, S., & Kaighobadi, M. (2009). A paradigm for examining second-order factor models employing structural equation modeling. International Journal of Production Economics, 120(2), 633–652. https://doi.org/10.1016/j.ijpe.2009.04.010
   Web of Science ®Google Scholar
• Lee, B. K., & Lee, W. N. (2004). The effect of information overload on consumer choice quality in an on-line environment. Psychology and Marketing, 21(3), 159–183. https://doi.org/10.1002/mar.20000
   Web of Science ®Google Scholar
• Liao, P., Jiang, L., Liu, B., Chen, C., Fang, D., Rao, P., & Zhang, M. (2014). A cognitive perspective on the safety communication factors that affect worker behavior. Journal of Building Construction and Planning Research, 2(3), 183–197. https://doi.org/10.4236/jbcpr.2014.23017
   Google Scholar
• Li, Y., Liu, Z., Qin, K., Cui, J., Zeng, X., Ji, M., Lan, J., You, X., & Li, Y. (2021). Organizational trust and safety operation behavior in airline pilots: The mediating effects of organizational identification and organizational commitment. Journal of Air Transport Management, 92, 102018. https://doi.org/10.1016/j.jairtraman.2021.102018
   Web of Science ®Google Scholar
• Lundgren, R. E., & McMakin, A. H. (2013). Risk communication: A handbook for communicating environmental, safety, and health risks. Wiley & Sons.
   Google Scholar
• Malek, M. D., Fahrudin, A., & Kamil, I. S. M. (2009). Occupational stress and psychological well-being in emergency services. Asian Social Work and Policy, 3(3), 143–154. https://doi.org/10.1111/j.1753-1411.2009.00030.x
   Google Scholar
• Marques, R. P., & Batista, J. C. (2017). Overload in the digital age. IGI Global.
   Google Scholar
• Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Organizational Behavior, 2(2), 99–113. https://doi.org/10.1002/job.4030020205
   Web of Science ®Google Scholar
• Maslach, C., Schaufeli, W., & Leiter, M. (2001). Job burnout. Annual Review of Psychology, 52(1), 397–422. https://doi.org/10.1146/annurev.psych.52.1.397
   PubMed Web of Science ®Google Scholar
• McGonagle, A. K., Essenmacher, L., Hamblin, L., Luborsky, M., Upfal, M., & Arnetz, J. (2016). Management commitment to safety, teamwork, and hospital worker injuries. Journal of Hospital Administration, 5(6), 46–52. https://doi.org/10.5430/jha.v5n6p46
   PubMedGoogle Scholar
• Miller, K. I., Ellis, B. H., Zook, E. G., & Lyles, J. S. (1990). An integrated model of communication, stress, and burnout in the workplace. Communication Research, 17(3), 300–326. https://doi.org/10.1177/009365090017003002
   Web of Science ®Google Scholar
• Miller, K. I., & Monge, P. R. (1986). Participation, satisfaction, and productivity: A meta-analytic review. Academy of Management Journal, 29(4), 727–753. https://doi.org/10.2307/255942
   Web of Science ®Google Scholar
• Modak, I., Sexton, J. B., Lux, T. R., Helmreich, R. L., & Thomas, E. J. (2007). Measuring safety culture in the ambulatory setting: The safety attitudes questionnaire–ambulatory version. Journal of General Internal Medicine, 22(1), 1–5. https://doi.org/10.1007/s11606-007-0114-7
   PubMed Web of Science ®Google Scholar
• Moen, H., Ginter, F., Marsi, E., Peltonen, L., Salakoski, T., & Salanterä, S. (2015). Care episode retrieval: Distributional semantic models for information retrieval in the clinical domain. BMC Medical Informatics and Decision Making, 15(S2). https://doi.org/10.1186/1472-6947-15-S2-S2
   PubMedGoogle Scholar
• Mohr, J. J., & Sohi, R. S. (1996). Communication flows in distributional channels: Impact on assessments of communication quality and satisfaction. Journal of Retailing, 71(4), 393–415. https://doi.org/10.1016/0022-4359(95)90020-9
   Web of Science ®Google Scholar
• Moreland, J. J., Ewoldsen, D. R., Albert, N. M., Kosicki, G. M., & Clayton, M. F. (2015). Predicting nurses’ turnover: The aversive effects of decreased identity, poor interpersonal communication, and learned helplessness. Journal of Health Communication, 20(10), 1155–1165. https://doi.org/10.1080/10810730.2015.1018589
   PubMed Web of Science ®Google Scholar
• Moseley, J. M., Burns, D., Heil, J., He, K., Stolarski, A., Whang, E., & Kristo, G. (2020). Nursing perspectives on their COVID-19 pandemic preparedness. Journal of Nursing, 7(3), 1–7. https://doi.org/10.7243/2056-9157-7-3
   Google Scholar
• Neal, A., & Griffin, M. A. (2002). Safety climate and safety behaviour. Australian Journal of Management, 27(1_suppl), 67–75. https://doi.org/10.1177/031289620202701S08
   Google Scholar
• Nicotera, A. M., & Clinkscales, M. J. (2010). Nurses at the nexus: A case study in structurational divergence. Health Communication, 25(1), 32–49. https://doi.org/10.1080/10410230903473516
   PubMed Web of Science ®Google Scholar
• Noblet, A., Rodwell, J., & McWilliams, J. (2001). The job strain model is enough for managers: No augmentation needed. Journal of Managerial Psychology, 16(8), 635–649. https://doi.org/10.1108/EUM0000000006304
   Google Scholar
• O’Connor, D., O’Connor, R., White, B., & Bundred, P. (2000). The effect of job strain on British general practitioners’ mental health. Journal of Mental Health, 9(6), 637–654. https://doi.org/10.1080/jmh.9.6.637.654
   Google Scholar
• Oktem, S., & Oztoprak, M. (2020). The effects of workplace safety climate on organizational identification and job satisfaction perceptions in hotel kitchens. Journal of Hospitality, 2(1–2), 15–29. http://htmjournals.com/jh/index.php/jh/article/view/22
   Google Scholar
• O’Reilly, C. A. (1980). Individuals and information overload in organizations: Is more necessarily better? Academy of Management Journal, 23(4), 684–696. https://doi.org/10.5465/255556
   Web of Science ®Google Scholar
• Park, S. H., Kim, J., & Krishna, A. (2014). Bottom-Up building of an innovative organization: Motivating worker intrapreneurship and scouting and their strategic value. Management Communication Quarterly, 28(4), 531–560. https://doi.org/10.1177/0893318914541667
   Web of Science ®Google Scholar
• Polonsky, M. S. (2019). High-Reliability organizations. Journal of Healthcare Management, 64(4), 213–221. https://doi.org/10.1097/JHM-D-19-00098
   PubMed Web of Science ®Google Scholar
• Profit, J., Sharek, P. J., Amspoker, A. B., Kowalkowski, M. A., Nisbet, C. C., Thomas, E. J., Chadwick, W. A., & Sexton, J. B. (2014). Burnout in the NICU setting and its relation to safety culture. BMJ Quality & Safety, 23(10), 806–813. https://doi.org/10.1136/bmjqs-2014-002831
   PubMed Web of Science ®Google Scholar
• Rutherford, B. N., Hamwi, G. A., Friend, S. B., & Hartmann, N. N. (2011). Measuring salesperson burnout: A reduced Maslach burnout inventory for sales researchers. Journal of Personal Selling & Sales Management, 31(4), 429–440. https://doi.org/10.2753/PSS0885-3134310405
   Google Scholar
• Sagie, A., Elizur, D., & Koslowsky, M. (1995). Decision type, participative decision making (PDM), and organizational behavior: An experimental simulation. Human Performance, 8(2), 81–94. https://doi.org/10.1080/08959289509539858
   Web of Science ®Google Scholar
• Scott, C. R., & Stephens, K. K. (2009). It depends on who you’re talking to … : Predictors and outcomes of situated measures of organizational identification. Western Journal of Communication, 73(4), 370–394. https://doi.org/10.1080/10570310903279075
   Google Scholar
• Serou, N., Sahota, L. M., Husband, A. K., Forrest, S. P., Slight, R. D., & Slight, S. P. (2021). Learning from safety incidents in high-reliability organizations: A systematic review of learning tools that could be adapted and used in healthcare. International Journal for Quality in Health Care, 33(1), mzab046. https://doi.org/10.1093/intqhc/mzab046
   PubMed Web of Science ®Google Scholar
• Simon, H. A. (1957). Models of man: Social and rational. Wiley.
   Google Scholar
• Sinclair, R. R., Allen, T., Barber, L., Bergman, M., Britt, T., Butler, A., Ford, M., Hammer, L., Kath, L., Probst, T., & Yuan, Z. (2020). Occupational health science in the time of COVID-19: Now more than ever. Occupational Health Science, 4(1–2), 1–22. https://doi.org/10.1007/s41542-020-00064-3
   PubMedGoogle Scholar
• Somech, A. (2010). Participative decision-making in schools: A mediating-moderating analytical framework for understanding school and teacher outcomes. Educational Administration Quarterly, 46(2), 174–209. https://doi.org/10.1177/1094670510361745
   Web of Science ®Google Scholar
• Song, X., & Lee, S. (2012). Basic and advanced Bayesian structural equation modeling: With applications in the medical and behavioral sciences. Wiley. https://doi.org/10.1002/9781118358887
   Google Scholar
• Stephens, K. K., Mandhana, D. M., Kim, J. J., Li, X., Glowacki, E. W., & Cruz, I. (2017). Reconceptualizing communication overload and building a theoretical foundation. Communication Theory, 27(3), 269–289. https://doi.org/10.1111/comt.12116
   Web of Science ®Google Scholar
• Weick, K. E. (1970). The twigging of overload. In H. B. Pepinsky (Ed.), People and information (pp. 67–129). Pergamon Press.
   Google Scholar
• Weick, K. E., & Sutcliffe, K. M. (2007). Managing the unexpected: Resilient performance in an age of uncertainty. Jossey-Bass.
   Google Scholar
• Zarei, E., Khakzad, N., Reniers, G., & Akbari, R. (2016). On the relationship between safety climate and occupational burnout in healthcare organizations. Safety Science, 89, 1–10. https://doi.org/10.1016/j.ssci.2016.05.011
   Web of Science ®Google Scholar
• Zohar, D. (2000). A group-level model of SC: Testing the effect of group climate on micro accidents in manufacturing jobs. The Journal of Applied Psychology, 85(4), 587–596. https://doi.org/10.1037/0021-9010.85.4.587
   PubMed Web of Science ®Google Scholar