- Ahire, Sanjay L., Damodar Y. Golhar, and Matthew A. Waller, “Development and Validation of TQM Implementation Constructs,” Decision Sciences, 27:1 (Winter 1996), pp. 23–56.
- Black, Simon A., and Leslie J. Porter, “Identification of the Critical Success Factors of TQM,” Decision Sciences. 27:1 (Winter 1996), pp. 1–21.
- Gogan, Janis L., Shoshana Zuboff, and Gloria Schuck, Motorola Corporation: The View from the CEO Office, Part B, Harvard Business School Press (1994).
- Gogan, Janis L., Shoshana Zuboff, Gloria Schuck, and Michael J. Handel, Motorola Corporation: Institutionalizing Corporate Initiatives, Part A, Harvard Business School Press (1994).
- Jick, Todd D., Leonard A. Schlesinger, Amy B. Johnson, and Lori Ann Maclsaac, Xerox Corporation: Leadership Through Quality, Parts A, B, and C, Harvard Business School Press (1996).
- Kanter, Rosabeth Moss, and Norman Klein, Wainwright Industries: Beyond the Baldrige, Part A, Harvard Business School Press (1996).
- Kanter, Rosabeth Moss, and Norman Klein, Wainwright Industries: The Customer Challenge, Part B, Harvard Business School Press (1996).
- Lu, Edmund, and Amrik Sohal, “Success Factors, Weaknesses and Myths Concerning TQM Implementation in Australia,” Total Quality Management, 4:3 (May 1993), pp. 245–255.
- National Institute of Standards and Technology, “Results of 1991-2000 Baldrige Award Recipients 10-Year Common Stock Comparison,” NIST Baldrige National Quality Program, Maryland (2002). Available on the World Wide Web: http://www.nist.gov/public_affairs/factsheet/stockstudy.htm.
- Porter, Leslie J., and Adrian J. Parker, “Total Quality Management—The Critical Success Factors,” Total Quality Management, 4:1 (February 1993), pp. 13–22.
- Shin, Dooyoung, Jon G. Kalinsowski, and Gabor Abort El-Enein, “Critical Implementation Issues in Total Quality Management,” SAM Advanced Management Journal, 63:1 (Winter 1998), pp. 10–14.
- Singhal, Vinod, and Kevin Hendricks, “Study Proves Management Concepts Pay Off,” IIE Solutions, 30:11 (November 1998), p. 11.
- Wallace, Walter, Sociological Theory: An Introduction, Aldine Publishing Company (1969).
- Whitney, Gary, and Cynthia Pavett, “Total Quality Management as an Organizational Change: Predictors of Successful Implementation,” Quality Management Journal, 5:4 (1998), pp. 9–22.
- Yusof, Sha'ri Mohd, and Elain Aspinwall, “Critical Success Factors for Total Quality Management Implementation in Small and Medium Enterprises,” Total Quality Management, 10:4/5 (July 1999), pp. 803–809.
Success Factors in Initiating Versus Maintaining a Quality Improvement Process
Reprints and Corporate Permissions
Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?
To request a reprint or corporate permissions for this article, please click on the relevant link below:
Academic Permissions
Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?
Obtain permissions instantly via Rightslink by clicking on the button below:
If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.
Related research
People also read lists articles that other readers of this article have read.
Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.
Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.