313
Views
14
CrossRef citations to date
0
Altmetric
Original Articles

Do Beliefs About Hospital Technologies Predict Nurses' Perceptions of Quality of Care? A Study of Task-Technology Fit in Two Pediatric Hospitals

, , , , , , & show all
Pages 374-389 | Published online: 01 Jul 2009

REFERENCES

  • Aiken , L. H. , Lake , E. T. , Sochalski , J. and Sloane , D. M. 1997 . Design of an outcomes study of the organization of hospital AIDS care . Research in the Sociology of Health Care , 14 : 3 – 26 .
  • Aiken , L. H. , Smith , H. L. and Lake , E. T. 1994 . Lower Medicare mortality among a set of hospitals known for good nursing care . Medical Care , 32 ( 8 ) : 771 – 787 .
  • Ajzen , I. 1991 . The theory of planned behavior . Organizational Behavior and Human Decision Processes , 50 : 179 – 211 .
  • Annett , J. 2002 . Subjective rating scales: Science or art? . Ergonomics , 45 : 966 – 987 .
  • Ball , M. J. , Garets , D. E. and Handler , T. J. 2003 . Leveraging information technology towards enhancing patient care and a culture of safety in the US . Methods of Information in Medicine , 42 ( 5 ) : 503 – 508 .
  • Barki , H. and Hartwick , J. 1994 . Measuring user participation, user involvement, and user attitude . MIS Quarterly , 18 ( 1 ) : 59 – 82 .
  • Bates , D. W. 2000 . Using information technology to reduce rates of medication errors in hospitals . British Medical Journal , 320 : 780 – 791 .
  • Bates , D. W. , Cohen , M. , Leape , L. L. , Overhage , J. M. , Shabot , M. M. and Sheridan , T. 2001 . Reducing the frequency of errors in medicine using information technology . Journal of the American Medical Informatics Association , 8 ( 4 ) : 299 – 308 .
  • Bates , D. W. and Gawande , A. A. 2003 . Patient safety: Improving safety with information technology . New England Journal of Medicine , 348 ( 25 ) : 2526 – 2534 .
  • Brown , S. A. , Massey , A. P. , Montoya-Weiss , M. M. and Burkman , J. R. 2002 . Do I really have to? User acceptance of mandated technology . European Journal of Information Systems , 11 ( 4 ) : 283 – 295 .
  • Carayon , P. and Gurses , A. P. 2005 . A human factors engineering conceptual framework of nursing workload and patient safety in intensive care units . Intensive & Critical Care Nursing , 21 : 284 – 301 .
  • Carayon , P. , Hundt , A. S. , Karsh , B. , Gurses , A. P. , Alvarado , C. J. Smith , M. 2006 . Work system design for patient safety: the SEIPS model . Quality and Safety in Healthcare , 15 ( Suppl. I ) : i50 – i58 .
  • Carayon , P. , Wetterneck , T. B. , Schoofs Hundt , A. , Ozkaynak , M. , DeSilvey , J. Ludwig , B. 2007 . Evaluation of nurse interaction with Bar Code Medication Administration (BCMA) technology in the work environment . Journal of Patient Safety , 3 : 34 – 42 .
  • Chaudrhry , B. , Wang , J. , Wu , S. , Maglione , M. , Mojica , W. Roth , E. 2006 . Systematic review: Impact of health information technology on quality, efficiency, and costs of medical care . Annals of Internal Medicine , 144 : E12 – E22 .
  • Chen , G. , Webber , S. S. , Bliese , P. D. , Mathieu , J. E. , Payne , S. C. Born , D. H. 2002 . Simultaneous examination of the antecedents and consequences of efficacy beliefs at multiple levels of analysis . Human Performance , 15 ( 4 ) : 381 – 409 .
  • Compeau , D. R. and Higgins , C. A. 1995 . Computer self-efficacy: development of a measure and initial test . MIS Quarterly , 19 : 189 – 211 .
  • Conn , J. 2007 . More moving to entry level . Modern Healthcare , 37 ( 9 ) : 41 – 44 .
  • Davis , F. D. 1989 . Perceived usefulness, perceived ease of use, and user acceptance of information technology . MIS Quarterly , 13 ( 3 ) : 319 – 340 .
  • DeLone , W. H. and McLean , E. R. 1992 . Information systems success: the quest for the dependent variable . Information Systems Research , 3 : 60 – 95 .
  • DeLone , W. H. and McLean , E. R. 2003 . The DeLone and McLean model of information systems success: A ten-year update . Journal of Management Information Systems , 19 ( 4 ) : 9 – 30 .
  • Ebright , P. , Patterson , E. , Chalko , B. and Render , M. 2003 . Understanding the complexity of registered nurse work in acute care settings . Journal of Nursing Administration , 33 ( 12 ) : 630 – 638 .
  • Ferlie , E. B. and Shortell , S. M. 2001 . Improving the quality of health care in the united kingdom and the united states: A framework for change . Milbank Quarterly , 79 ( 2 ) : 281 – 315 .
  • Forsyth , B. H. , Rothgeb , J. M. and Willis , G. B. 2004 . “ Does pretesting make a difference? An experimental test ” . In Methods for Testing and evaluating survey questionnaires , Edited by: Presser , S. , Rothgeb , J. M. , Couper , M. P. , Lessler , J. T. , Martin , E. and Singer , E. 525 – 546 . New York : Wiley .
  • Goodhue , D. L. 1998 . Development and measurement validity of a task-technology fit instrument for user evaluations of information systems . Decision Sciences , 29 ( 1 ) : 105 – 138 .
  • Goodhue , D. L. and Thompson , R. L. 1995 . Task-technology fit and individual performance . MIS Quarterly , 19 ( 2 ) : 213 – 236 .
  • Graesser , A. , Bommareddy , S. , Swamer , S. and Golding , J. 1996 . “ Intergrating questionnaire design with a cognitive computational model of human question answering ” . In Answering questions , Edited by: Schwarz , N. and Sudman , S. 143 – 174 . San Francisco : Jossey-Bass .
  • Groves , R. M. 1991 . “ Measurement errors across the disciplines ” . In Measurement errors in surveys , Edited by: Biemer , P. , Groves , R. M. , Lyberg , L. E. , Mathiowetz , N. A. and Sudman , S. 1 – 25 . New York : Wiley .
  • Groves , R. M. , Fowler , F. J. , Couper , M. P. , Lepkowski , J. M. , Singer , E. and Tourangeau , R. 2004 . Survey methodology , Hoboken, NJ : Wiley-Interscience .
  • Gurses , A. P. and Carayon , P. 2007 . Performance obstacles of intensive care nurses . Nursing Research , 56 : 185 – 194 .
  • Hall , L. M. and Doran , D. 2004 . Nurse staffing, care delivery model, and patient care quality . Journal of Nursing Care Quality , 19 ( 1 ) : 27 – 33 .
  • Han , Y. Y. , Carcillo , J. A. , Venkataraman , S. T. , Clark , R. S. B. , Watson , R. S. Nguyen , T. C. 2005 . Unexpected increased mortality after implementation of a commercially sold computerized physician order entry system . Pediatrics , 116 ( 6 ) : 1506 – 1512 .
  • Hartwick , J. and Barki , H. 1994 . Explaining the role of user participation in information systems use . Management Science , 40 ( 4 ) : 440 – 465 .
  • Hoff , T. , Jameson , L. , Hannan , E. and Flink , E. 2004 . A review of the literature examining linkages between organizational factors, medical errors, and patient safety . Medical Care Research and Review , 61 ( 1 ) : 3 – 37 .
  • Holden, R. J., & Karsh, B. (2007). A theoretical model of health information technology behavior [Electronic version]. Behaviour and Information Technology, pp. 1–17 http://dx.doi.org/10.1080/01449290601138245
  • Holden , R. J. and Karsh , B. 2009 . A theoretical model of health information technology behavior . Behaviour and Information Technology , 28 ( 1 ) : 21 – 38 .
  • Institute of Medicine . 2000 . To err is human: Building a safer health system , Washington, DC : National Academy Press .
  • Institute of Medicine . 2001 . Crossing the quality chasm: A new health system for the 21st century , Washington, DC : National Academy Press .
  • Institute of Medicine . 2004a . Keeping patients safe: Transforming the work environment of nurses , Washington, DC : National Academies Press .
  • Institute of Medicine . 2004b . Patient safety: Achieving a new standard for care , Washington, DC : National Academies Press .
  • Institute of Medicine . 2007 . Preventing medication errors , Washington, DC : National Academies Press .
  • Jha , A. K. , Ferris , T. G. , Donelan , K. , DesRoches , C. , Shields , A. Rosenbaum , S. 2006 . How common are electronic health records in the United States? A summary of the evidence . Health Affairs , 25 ( 6 ) : w496 – 507 .
  • Karsh , B. 1997 . An examination of employee participation during new technology implementation . Proceedings of the Human Factors and Ergonomics Society 41st Annual Meeting , 2 : 767 – 771 .
  • Karsh , B. 2004 . Beyond usability for patient safety: designing effective technology implementation systems . Quality and Safety in Healthcare , 13 ( 5 ) : 388 – 394 .
  • Karsh , B. 2005 . “ A conceptual framework for understanding the safety implications of bar code enabled point of care (BPOC) systems ” . In 11th International Conference on Human–Computer Interaction Las Vegas
  • Karsh , B. and Brown , R. 2005 . The impact of organizational hierarchies on the design and analysis of medical error research . Proceedings of Human Factors in Organizational Design and Management– VIII , : 293 – 298 . Lawrence Erlbaum Associates
  • Karsh , B. and Brown , R. in press . The impact of levels on theory, measurement, analysis, and intervention in medical error research: the case of patient safety health information technology . Applied Ergonomics ,
  • Karsh , B. , Hamilton-Escoto , K. , Beasley , J. W. and Holden , R. 2006 . Toward and theoretical approach to medical error reporting system research and design . Applied Ergonomics , 37 ( 3 ) : 283 – 295 .
  • Karsh , B. and Holden , R. 2006 . “ New technology implementation in health care ” . In Handbook of human factors and ergonomics in patient safety , Edited by: Carayon , P. 393 – 410 . Mahwah, NJ : Erlbaum .
  • Karsh , B. , Holden , R. J. , Alper , S. J. and Or , K. L. 2006 . A human factors engineering paradigm for patient safety – designing to support the performance of the health care professional . Quality and Safety in Healthcare , 15 ( Suppl. I ) : i59 – i65 .
  • Kaushal , R. , Barker , K. N. and Bates , D. W. 2001 . How can information technology improve patient safety and reduce medication errors in children's health care? . Archives of Pediatrics & Adolescent Medicine , 155 ( 9 ) : 1002 – 1007 .
  • Kaushal , R. and Bates , D. W. 2002 . Information technology and medication safety: What is the benefit? . Quality & Safety in Health Care , 11 ( 3 ) : 261 – 265 .
  • Koppel , R. , Metlay , J. P. , Cohen , A. , Abaluck , B. , Localio , A. R. Kimmel , S. E. 2005 . Role of computerized physician order entry systems in facilitating medication errors . Journal of the American Medical Association , 293 ( 10 ) : 1197 – 1203 .
  • Korunka , C. , Weiss , A. and Karetta , B. 1993 . Effects of new technologies with special regard for the implementation process per se . Journal of Organizational Behavior , 14 ( 4 ) : 331 – 348 .
  • Korunka , C. , Zauchner , S. and Weiss , A. 1997 . New information technologies, job profiles, and external workload as predictors of subjectively experienced stress and dissatisfaction at work . International Journal of Human–Computer Interaction , 9 ( 4 ) : 407 – 424 .
  • Kuperman , G. J. and Gibson , R. F. 2003 . Computer physician order entry: benefits, costs, and issues . Annals of Internal Medicine , 139 ( 1 ) : 31 – 39 .
  • Laschinger , H. , Shamian , J. and Thomson , D. 2001 . Impact of magnet hospital characteristics on nurses' perceptions of trust, burnout, quality of care, and work satisfaction . Nursing Economics , 19 ( 5 ) : 209 – 219 .
  • The Leapfrog Group. (2004). The Leapfrog Group for patient safety: Rewarding higher standards. Washington, DC: Author http://www.leapfrog group.org (Accessed: 6 March 2004 ).
  • Lessler , J. T. and Forsyth , B. H. 1996 . “ A coding system for appraising questionnaires ” . In Answering questions: Methodology for determining cognitive and communicative processes in survey research , Edited by: Schwarz , N. and Sudman , S. 259 – 292 . San Francisco, CA : Jossey-Bass .
  • Lessler , J. T. , Tourangeau , R. and Salter , W. 1989 . “ Questionnaire design research in the cognitive research laboratory (DHHS Publication No. PHS 89–1076) ” . In Vital and Health Statistics, Series 6 (No. 1) , Hyattsville, MD : U.S. Department of Health and Human Services .
  • Lynn , M. R. and Moore , K. 1997 . Relationship between traditional quality indicators and perceptions of care . Seminars for Nurse Managers , 5 ( 4 ) : 187 – 193 .
  • Majchrzak , A. and Cotton , J. 1988 . A longitudinal study of adjustment to technological change - from mass to computer automated batch production . Journal of Occupational Psychology , 61 ( 1 ) : 43 – 66 .
  • Mathieson , K. 1991 . Predicting user intentions: Comparing the technology acceptance model with the theory of planned behavior . Information Systems Research , 2 ( 3 ) : 173 – 191 .
  • McNally , K. M. , Page , M. A. and Sunderland , B. V. 1997 . Failure-model and effects analysis in improving a drug distribution system . American Journal of Health System Pharmacist , 54 ( 2 ) : 171 – 177 .
  • Moore , G. C. and Benbasat , I. 1991 . Development of an instrument to measure the perceptions of adopting an information technolgy innovation . Information Systems Research , 2 ( 3 ) : 192 – 222 .
  • Nebeker , J. R. , Hoffman , J. M. , Weir , C. R. , Bennett , C. L. and Hurdle , J. F. 2005 . High rates of adverse drug events in a highly computerized hospital . Archives of Internal Medicine , 165 ( 10 ) : 1111 – 1116 .
  • Ortiz , E. and Clancy , C. M. 2003 . Use of information technology to improve the quality of health care in the United States . Health Services Research , 38 ( 2 ) : xi – xxii .
  • Parasuraman , R. and Riley , V. 1997 . Humans and automation: Use, misuse, disuse, abuse . Human Factors , 39 ( 2 ) : 230 – 253 .
  • Patterson , E. S. , Cook , R. I. and Render , M. L. 2002 . Improving patient safety by identifying side effects from introducing bar coding in medication administration . Journal of the American Medical Informatics Association , 9 ( 5 ) : 540 – 553 .
  • Patterson , E. S. , Rogers , M. L. , Chapman , R. J. and Render , M. L. 2006 . Compliance with intended use of bar code medication administration in acute and long-term care: An observational study . Human Factors , 48 ( 1 ) : 15 – 22 .
  • Pedersen , C. A. , Schneider , P. J. and Scheckelhoff , D. J. 2006 . ASHP national survey of pharmacy practice in hospital settings: Dispensing and administration—2005 . American Journal of Health-System Pharmacy , 63 ( 4 ) : 327 – 346 .
  • Presser , S. and Blair , J. 1994 . “ Survey Pretesting: Do Different Methods Produce Different Results? ” . In Sociological Methodology , Edited by: Marsden , P. V. 73 – 104 . Oxford : Basil Blackwell .
  • Sainfort , F. , Karsh , B. , Booske , B. C. and Smith , M. J. 2001 . Applying quality improvement principles to achieve healthy work organizations . Joint Commission Journal on Quality Improvement , 27 ( 9 ) : 469 – 483 .
  • Scanlon , M. C. , Karsh , B. and Densmore , E. 2006 . Human factors and pediatric patient safety . Pediatric Clinics of North America , 53 : 1105 – 1119 .
  • Shannon , S. , Mitchell , P. and Cain , K. 2002 . Patients, nurses, and physicians have differing views of quality of critical care . Journal of Nursing Scholarship , 34 ( 2 ) : 173 – 179 .
  • Shojania , K. G. , Duncan , B. W. , McDonald , K. M. and Wachter , R. M. 2001 . Making health care safer: A critical analysis of patient safety practices , Rockville, MD : Agency for Healthcare Research and Quality .
  • Shortell , S. M. , Zimmerman , J. E. , Rousseau , D. M. , Gillies , R. R. , Wagner , D. P. Draper , E. A. 1994 . The performance of intensive-care units – Does good management make a difference . Medical Care , 32 ( 5 ) : 508 – 525 .
  • Smith , M. J. and Carayon , P. 1995 . New technology, automation, and work organization: stress problems and improved technology implementation strategies . International Journal of Human Factors in Manufacturing , 5 : 99 – 116 .
  • Smith , M. J. , Conway , F. T. and Karsh , B. 1999 . Occupational stress in human computer interaction . Industrial Health , 37 ( 2 ) : 157 – 173 .
  • Smith , M. J. and Sainfort , P. C. 1989 . Balance theory of job design for stress reduction . International Journal of Industrial Ergonomics , 4 ( 1 ) : 67 – 79 .
  • Taylor , S. and Todd , P. 1995a . Assessing IT usage: The role of prior experience . MIS Quarterly , 19 ( 4 ) : 561 – 570 .
  • Taylor , S. and Todd , P. A. 1995b . Understanding information technology usage: a test of competing models . Information Systems Research , 6 ( 2 ) : 144 – 176 .
  • Thompson , D. A. , Duling , L. , Holzmueller , C. G. , Dorman , T. , Lubomski , L. H. Dickman , F. 2005 . Computerized physician order entry, a factor in medication errors: descriptive analysis of events in the intensive care unit safety reporting system . Journal of Clinical Outcomes Management , 12 ( 8 ) : 407 – 412 .
  • Tornatzky , L. G. and Klein , R. J. 1982 . Innovation characteristics and innovation adoption-implementation: A meta-analysis of findings . IEEE Transactions on Engineering Management , 29 ( 1 ) : 28 – 45 .
  • Tourangeau , R. , Rips , L. and Rasinski , K. 2000 . The psychology of survey response , Cambridge, , UK : Cambridge University Press .
  • U.S. Department of Health and Human Services. (2005). Office of the National Coordinator for Health Information Technology: President's vision for health IT. Washington, DC: Author http://www.hhs.gov/healthit/presvision.html (Accessed: 23 June 2007 ).
  • Venkatesh , V. 2000 . Determinants of perceived ease of use: Integrating control, intrinsic motivation, and emotion into the technology acceptance model . Information Systems Research , 11 ( 4 ) : 342 – 365 .
  • Venkatesh , V. and Davis , F. D. 2000 . A theoretical extension of the Technology Acceptance Model: Four longitudinal field studies . Management Science , 46 ( 2 ) : 186 – 204 .
  • Venkatesh , V. and Morris , M. G. 2000 . Why don't men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behavior . MIS Quarterly , 24 ( 1 ) : 115 – 139 .
  • Venkatesh , V. , Morris , M. G. and Ackerman , P. L. 2000 . A longitudinal field investigation of gender differences in individual technology adoption decision-making processes . Organizational Behavior and Human Decision Processes , 83 ( 1 ) : 33 – 60 .
  • Venkatesh , V. , Morris , M. G. , Davis , G. B. and Davis , F. D. 2003 . User acceptance of information technology: Toward a unified view . MIS Quarterly , 27 ( 3 ) : 425 – 478 .
  • Venkatesh , V. , Speier , C. and Morris , M. G. 2002 . User acceptance enablers in individual decision making about technology: Toward an integrated model . Decision Sciences , 33 ( 2 ) : 297 – 316 .
  • The White House National Economic Council. (2006). Reforming healthcare for the 21st century. Washington, DC: Author http://www.whitehouse.gov/stateoftheunion/2006/healthcare/healthcare_booklet.pdf (Accessed: 25 June 2007 ).
  • Williams , A. 1998 . The delivery of quality nursing care: A grounded theory study of the nurse's perspective . Journal of Advanced Nursing , 27 : 808 – 816 .
  • Willis , G. B. 1999 . Cognitive interviewing: A “how to” guide , Research Triangle Park, NC : Research Triangle Institute .
  • Willis , G. B. 2004a . Cognitive interviewing: A tool for improving questionnaire design , Thousand Oaks, CA : Sage .
  • Willis , G. B. 2004b . “ Cognitive interviewing revisited: A useful technique, in theory? ” . In Methods for testing and evaluating survey questionnaires , Edited by: Presser , S. , Rothgeb , J. M. , Couper , M. P. , Lessler , J. T. , Martin , E. Martin , J. 23 – 43 . New York : Wiley .
  • Willis , G. B. , DeMaio , T. and Harris-Kojetin , B. 1999 . “ Is the bandwagon headed to the methodological promised land? Evaluating the validity of cognitive interviewing techniques ” . In Cognition in survey research , Edited by: Sirken , M. G. , Herrmann , D. J. , Schechter , S. , Schwarz , N. , Tanur , J. and Tourangeau , R. 133 – 154 . New York : Wiley .
  • Wolf , L. , Potter , P. , Sledge , J. , Boxerman , S. , Grayson , D. and Evanoff , B. 2006 . Describing nurses' work: Combining quantitative and qualitative analysis . Human Factors , 48 ( 1 ) : 5 – 14 .
  • Zigurs , I. and Buckland , B. K. 1998 . A theory of task/technology fit and group support systems effectiveness . MIS Quarterly , 22 ( 3 ) : 313 – 334 .
  • Zigurs , I. , Buckland , B. , Connolly , J. and Wilson , E. V. 1999 . A test of task–technology fit theory for group support systems . Data Base for Advances in Information Systems , 30 ( 3–4 ) : 34 – 50 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.