192
Views
5
CrossRef citations to date
0
Altmetric
Articles

Content Preparation for E-Commerce Involving Chinese and U.S. Online Consumers

, &
Pages 729-761 | Published online: 03 Dec 2009

REFERENCES

  • Aladwani , A. M. and Palvia , P. 2002 . Developing and validating an instrument for measuring user-perceived web quality . Information and Management , 39 : 467 – 476 .
  • Bloch , P. H. and Richins , M. L. 1983 . A theoretical model for the study of product importance perceptions . Journal of Marketing , 47 : 69 – 81 .
  • Cheng , H. 1994 . Reflections of cultural values: A content analysis of Chinese magazine advertisements from 1982 and 1992 . International Journal of Advertising , 13 : 167 – 183 .
  • Cheng , H. and Schweitzer , J. C. 1996 . Cultural values reflected in Chinese and U.S. television commercials . Journal of Advertising Research , 36 : 27 – 45 .
  • China predicts e-commerce boom. (2000, July 13). BBC News http://news.bbc.co.uk/1/hi/business/831557.stm (Accessed: 15 May 2005 ).
  • China's Web users could dominate. (2007). CNN www.cnn.com/2006/TECH/internet/12/29/china.online.ap/index.html (Accessed: 24 January 2007 ).
  • Choong , Y. Y. 1996 . “ Design of computer interfaces for the Chinese population ” . In Unpublished doctoral dissertation , West Lafayette, IN : Purdue University .
  • Creative Good. (1999). Customer experience white paper http://www.creativegood.com/publications.html (Accessed: 3 April 2004 ).
  • Cyr , D. and Trevor-Smith , H. 2004 . Localization of Web design: an empirical comparison of German, Japanese, and United States Web site characteristics . Journal of the American Society for Information Science and Technology , 55 : 1199 – 1208 .
  • Dawar , N. , Parker , P. M. and Price , L. 1996 . A cross-cultural study of interpersonal information exchange . Journal of International Business Studies , 27 : 497 – 516 .
  • De Mooij , M. 2004 . Consumer behavior and culture: Consequences for global marketing and advertising , Thousand Oaks, CA : Sage .
  • Dong , J. 1997 . Human–computer interface design for the Chinese population , West Lafayette : Unpublished doctoral dissertation, Purdue University .
  • E-commerce Websites set to boom. (2003). China Internet information center http://www.china.org.cn/english/BAT/77682.htm (Accessed: 15 May 2005 ).
  • Gefen , D. 2000 . E-commerce: the role of familiarity and trust . Omega , 28 : 725 – 737 .
  • Girard, T., Silverblatt, R., & Korgaonkar, P. (2002). Influence of product class on preference for shopping on the Internet. Journal of Computer-Mediated Communication, 8(1) http://www.ascusc.org/jcmc/vol8/issue1/girard.html (Accessed: 12 October 2004 ).
  • Guo , Y. and Salvendy , G. 2007 . “ Factor structure of content preparation for e-business Web sites: results of a survey of 428 industrial employees in P. R. China ” . In Human-computer interaction , Edited by: Jacko , J. 784 – 795 . Heidelberg, , Germany : Springer .
  • Graphic, Visualization, & Usability Center. (1998). GVU's 10th WWW user survey. Atlanta: Georgia Institute of Technology http://www.gvu.gatech.edu/user_surveys/survey-1998-10/ (Accessed: 3 February 2005 ).
  • Hall , E. T. 1983 . The dance of life: The other dimension of time , Yarmouth, ME : Intercultural .
  • Hofstede , G. H. 2001 . Culture's consequences: Comparing values, behaviors, institutions and organizations across nations , 2nd , Thousand Oaks, CA : Sage .
  • Imation. (2001). Imation tames unruly Web color with Verifi Technology http://ir.imation.com/phoenix.zhtml?c=73967&p=irol-newsArticle&ID=567042&highlight=Imation (Accessed: 15 December 2006 ).
  • Jacoby , J. , Chestnut , R. W. and Fisher , W. A. 1978 . A behavioral process approach to information acquisition in nondurable purchasing . Journal of Marketing Research , 15 : 532 – 544 .
  • Jacoby , J. , Chestnut , R. W. , Weigl , K. C. and Fisher , W. A. 1976 . “ Pre-purchase information acquisition: Description of a process methodology, research paradigm, and pilot investigation ” . In Advances in consumer research , Edited by: Anderson , B. B. 306 – 314 . Chicago : Association for Consumer Research .
  • Jacoby , J. , Szybillo , G. J. and Busato-Schach , J. 1974 . “ Information acquisition behavior in brand choice situations ” . In Purdue Papers in Consumer Psychology, No. 140
  • Ji , M. F. and McNeal , J. U. 2001 . How Chinese children's commercials differ from those of the United States: A content analysis . Journal of Advertising , 30 : 79 – 92 .
  • Klein , L. R. 1998 . Evaluating the potential of interactive media through a new lens: Search versus experience goods . Journal of Business Research , 41 : 195 – 203 .
  • Kondratova , I. and Goldfarb , I. 2006 . Cultural interface design: Global colors study . Lecture Notes in Computer Science , : 926 – 934 .
  • Kraemer , H. C. and Thiemann , S. 1987 . How many subjects? Statistical power analysis in research , Newbury Park, CA : Sage .
  • Lazar , J. and Sears , A. 2006 . “ Design of e-business Web sites ” . In Handbook of human factors and ergonomics , 3rd , Edited by: Salvendy , G. 1344 – 1363 . Hoboken, NJ : Wiley .
  • Liao , H. , Proctor , R. W. and Salvendy , G. 2008 . Content preparation for cross-cultural e-commerce: A review and a model . Behaviour & Information Technology , 27 : 43 – 61 .
  • Liao , H. , Proctor , R. W. and Salvendy , G. 2009 . Chinese and US online consumers' preferences for content of E-commerce Web sites: A survey . Theoretical Issues in Ergonomics Science , 10 : 19 – 42 .
  • Marcus , A. 2003 . “ Global and intercultural user-interface design ” . In The human-computer interaction handbook , Edited by: Jacko , J. A. and Sears , A. 441 – 463 . Mahwah, NJ : Erlbaum .
  • Marcus , A. 2005 . “ User interface design and culture ” . In Usability and internationalization of information technology , Edited by: Aykin , N. 51 – 78 . Mahwah, NJ : Erlbaum .
  • Nisbett , R. E. 2003 . The geography of thought: How Asians and Westerners think differently … and why , New York : Free Press .
  • Nitse , P. S. , Parker , K. R. , Krumwiede , D. and Ottaway , T. 2004 . The impact of color in the e-commerce marketing of fashions: An exploratory study . European Journal of Marketing , 38 : 898 – 915 .
  • Norton , S. and Norton , W. Jr. 1988 . An economic perspective on the information content of magazine advertisements . International Journal of Advertising , 7 ( 2 ) : 138 – 148 .
  • Online shoppers indicate satisfaction is key to repeat business. (2002, December 29). DIRECT Magazine http://directmag.com/news/marketing_online_shoppers_indicate/ (Accessed: 24 May 2007 ).
  • Proctor , R. W. , Vu , K.-P. L. , Najjar , L. J. , Vaughan , M. W. and Salvendy , G. 2003 . Content preparation and management for e-commerce Web sites . Communications of the ACM , 46 : 289 – 299 .
  • Proctor , R. W. , Vu , K.-P. L. , Salvendy , G. , Degen , H. , Fang , X. Flach , J. M. 2002 . Content preparation and management for Web design: Eliciting, structuring, searching, and displaying information . International Journal of Human-Computer Interaction , 14 : 25 – 92 .
  • Ranganathan , C. and Ganapathy , S. 2002 . Key dimensions of business-to-consumer Web sites . Information and Management , 39 : 457 – 465 .
  • Ratchford , B. T. , Talukdar , D. and Lee , M. 2001 . A model of consumer choice of the internet as information source . Journal of Electronic Commerce , 5 : 7 – 21 .
  • Rice , M. D. and Lu , Z. 1988 . A content analysis of Chinese magazine advertisements . Journal of Advertising , 17 : 43 – 48 .
  • Richardson, T. (2005). China set for e-commerce boom http://www.theregister.co.uk/2005/01/17/china_ecommerce/ (Accessed: 15 May 2005 ).
  • Rizzuti , K. and Dickinson , J. 2000 . Satisfying the Experienced On-Line Shopper: Global E-Shopping Survey (Research report) , London : A.T. Kearney .
  • Study finds lack of color consistency hampers electronic commerce; Cyber Dialogue reports consumer awareness of monitor color variance. (1999, April 6). Business Wire http://findarticles.com/p/articles/mi_m0EIN/is_1999_April_6/ai_54296014 (Accessed: 15 December 2006 ).
  • Tedeschi, B. (1999). Good Web site design can lead to healthy sales http://bmrc.berkeley.edu/courseware/cs160/fall99/readings/E-Commerce%20Report%20good-web-design.htm (Accessed: 14 March 2004 ).
  • Van Duyne , D. K. , Landay , J. A. and Hong , J. I. 2003 . The design of sites: Patterns, principles, and processes for crafting a customer-centered Web experience , Boston : Addison-Wesley .
  • Vu , K.-P. L. and Proctor , R. W. 2006 . “ Web site design and evaluation ” . In Handbook of human factors and ergonomics , 3rd , Edited by: Salvendy , G. 1317 – 1343 . Hoboken, NJ : Wiley .
  • WebPartner. (2002). Customer experience management. Cupertino, CA: Author http://www.ebtwg.org/howitworks/literaturepage/literature/CEM.pdf (Accessed: 24 May 2007 ).

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.