Revealing the Socio-Technical Context of Design Settings: Toward Participatory IS Design

REFERENCES

• Abdelnour-Nocera , J. , Dunckley , L. and Sharp , H. 2007 . An approach to the evaluation of usefulness as a social construct using technological frames . International Journal of Human–Computer Interaction , 22 : 153 – 172 .
   Web of Science ®Google Scholar
• Ackerman , M. S. 2000 . The intellectual challenge of CSCW: The gap between social requirements and technical feasibility . Human–Computer Interaction , 15 : 179 – 203 .
   Web of Science ®Google Scholar
• Avgerou , C. and Walsham , G. 2001 . Information technology in context: Studies from the perspective of developing countries , Farnham , UK : Ashgate .
   Google Scholar
• Bergvall-Kåreborn , B. and Ståhlbrost , A. 2008 . “ Participatory design: One step back or two steps forward? ” . In Proceedings of the Tenth Anniversary Conference on Participatory Design 2008 , 102 – 111 . Bloomington : Indiana University .
   Google Scholar
• Bijker , W. E. 1995 . Of bicycles, bakelites, and bulbs: Toward a theory of sociotechnical change , Cambridge , MA : MIT Press .
   Google Scholar
• Biljon , J. v and Kotzé , P. 2007 . “ Modelling the factors that influence mobile phone adoption ” . In Proceedings of the 2007 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries , 152 – 161 . New York , NY : ACM .
   Google Scholar
• Bloomfield , B. P. , Coombs , R. , Cooper , D. J. and Rea , D. 1992 . Machines and manoeuvres: Responsibility accounting and the construction of hospital information systems . Accounting, Management and Information Technologies , 2 : 197 – 219 .
   Google Scholar
• Boehner , K. , Vertesi , J. , Sengers , P. and Dourish , P. How HCI interprets the probes . Paper presented at the Proceedings of the SIGCHI conference on Human factors in computing systems . San Jose , California. USA
   Google Scholar
• Bolter , D. J. 1984 . Turing's man: Western culture in the computer age , Chapel Hill : University of North Carolina Press .
   Google Scholar
• Brewer , E. , Demmer , M. , Du , B. , Ho , M. , Kam , M. , Nedevschi , S. … and Fall , K . 2005 . The case for technology in developing regions . Computer , 38 ( 6 ) : 25 – 38 .
   Web of Science ®Google Scholar
• Byrne , E. and Alexander , P. M. 2006 . “ Questions of ethics: Participatory information systems research in community settings ” . In Proceedings of the 2006 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries , 117 – 126 . Somerset West , , South Africa : South African Institute for Computer Scientists and Information Technologists .
   Google Scholar
• Cherns , A. 1976 . The principles of sociotechnical design . Human Relations , 29 : 783 – 792 .
   Web of Science ®Google Scholar
• Cherns , A. 1987 . Principles of sociotechnical design revisted . Human Relations , 40 : 153 – 161 .
   Web of Science ®Google Scholar
• Cogburn , D. L. , Zhang , L. and Khothule , M. 2002 . “ Going global, locally: The socio-technical influences on performance in distributed collaborative learning teams ” . In Proceedings of the 2002 annual research conference of the South African institute of computer scientists and information technologists on Enablement through technology , 52 – 64 . Port Elizabeth , , South Africa : South African Institute for Computer Scientists and Information Technologists .
   Google Scholar
• Cohen , R. 1991 . Negotiating across cultures: Communication obstacles in international diplomacy , Washington , DC : United States Institute of Peace Press .
   Google Scholar
• Coiera , E. 2007 . Putting the technical back into socio-technical systems research . International Journal of Medical Informatics , 76 ( Suppl. 1 ) : S98 – S103 .
   PubMedGoogle Scholar
• Danielsson , K. , Naghsh , A. , Gumm , D. and Warr , A. 2008 . “ Distributed participatory design ” . In CHI'08 extended abstracts on Human factors in computing systems , 3953 – 3956 . New York , NY : ACM .
   Google Scholar
• DePaula , R. 2004 . “ Lost in translation: A critical analysis of actors, artifacts, agendas, and arenas in participatory design ” . In Proceedings of the eighth conference on Participatory design: Artful integration: Interweaving media, materials and practices– , Vol. 1 , 162 – 172 . New York , NY : ACM .
   Google Scholar
• Dillon , A. 2000 . “ Group dynamics meet cognition: Applying socio-technical concepts in the design of information systems ” . In The new sociotech: Graffiti on the long wall , Edited by: Coakes , E. , Willis , D. and Lloyd-Jones , R. 119 – 125 . London , UK : Springer-Verlag .
   Google Scholar
• Flechais , I. , Riegelsberger , J. and Sasse , M. A. 2005 . “ Divide and conquer: The role of trust and assurance in the design of secure socio-technical systems ” . In Proceedings of the 2005 workshop on new security paradigms , 33 – 41 . New York , NY : ACM .
   Google Scholar
• Gaver , B. , Dune , T. and Pacenti , E. 1999 . Design: Cultural Probes . Interactions , 6 : 21 – 29 .
   Google Scholar
• Gibbs , J. L. 2009 . “ Culture as kaleidoscope: Navigating cultural tensions in global collaboration ” . In Proceedings of the 2009 International Workshop on Intercultural Collaboration , 89 – 98 . New York , NY : ACM .
   Google Scholar
• Hansen , R. T. 2006 . “ String of experiments: Looking at the design process as a set of socio-technical experiments ” . In Proceedings of the Ninth Participatory Design Conference 2006 , 1 – 10 . New York , NY : ACM .
   Google Scholar
• Harr , R. and Kaptelinin , V. 2007 . “ Unpacking the social dimension of external interruptions ” . In Proceedings of the 2007 International ACM Conference on Supporting Group Work , 399 – 408 . New York , NY : ACM .
   Google Scholar
• Heeks , R. 2002 . Information systems and developing countries: Failure, success, and local improvisations . The Information Society , 18 : 101 – 112 .
   Web of Science ®Google Scholar
• Heukelman , D. and Obono , S. E. 2009 . “ Exploring the African Village metaphor for computer user interface icons ” . In Proceedings of the 2009 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists , 132 – 140 . New York , NY : ACM .
   Google Scholar
• Hislop , D. 2007 . Mission impossible? Communicating and sharing knowledge via information technology . Journal of Information Technology , 7 : 165 – 177 .
   Google Scholar
• Hofstede , G. 2001 . Culture's consequences: Comparing values, behaviors, institutions, and organizations across nations , Thousand Oaks , CA : Sage .
   Google Scholar
• Hofstede , G. and Hofstede , G. J. 2005 . Cultures and organizations: Software of the mind [Intercultural cooperation and its importance for survival] , New York , NY : McGraw-Hill .
   Google Scholar
• Honold , P. 1999 . “Cross-cultural” or “intercultural”—Some findings on international usability tests ” . In Workshop Proceedings of the 1st International Workshop on Internationalization of Products and Systems IWIPS'99 , 107 – 112 . Rochester , NY : Backhouse .
   Google Scholar
• Kane , B. and Luz , S. 2006 . Multidisciplinary medical team meetings: An analysis of collaborative working with special attention to timing and teleconferencing . Computer-Supported Cooperative Work , 15 : 501 – 535 .
   Google Scholar
• Laprie , J.-C. June 1995 . Dependable computing: Concepts, limits, challenges , June , Pasadena , CA : Paper presented at the 25th IEEE International Symposium on Fault-Tolerant Computing .
   Google Scholar
• Luke , R. , Clement , A. , Terada , R. , Bortolussi , D. , Booth , C. , Brooks , D. and Christ , D. 2004 . “ The promise and perils of a participatory approach to developing an open source community learning network ” . In Proceedings of the Eighth Conference on Participatory Design: Artful Integration: Interweaving Media, Materials and Practices– , Vol. 1 , 11 – 19 . New York , NY : ACM .
   Google Scholar
• Mackay , H. and Gillespie , G. 1992 . Extending the social shaping of technology approach: Ideology and appropriation . Social Studies of Science , 22 : 685 – 716 .
   Web of Science ®Google Scholar
• Mortberg , C. and Studedahl , D. 2005 . “ Silences and sensibilities: Increasing participation in IT design ” . In Proceedings of the 4th Decennial Conference on Critical Computing: Between Sense and Sensibility , 141 – 144 . New York , NY : ACM Press .
   Google Scholar
• Mumford , E. and Weir , M. 1979 . Computer systems in work design–The ETHICS method , New York , NY : Wiley .
   Google Scholar
• Newell , A. F. , Dickinson , A. , Smith , M. J. and Gregor , P. 2006 . Designing a portal for older users: A case study of an industrial/academic collaboration . ACM Transactions on Computer–Human Interaction , 13 : 347 – 375 .
   Google Scholar
• Nurmuliani , N. , Zowghi , D. and Williams , S., P. 2004 . Using Card Sorting Technique to Classify Requirements Change . Paper presented at the Proceedings of the Requirements Engineering Conference, 12th IEEE International . 2004 .
   Google Scholar
• Orlikowski , W. J. and Gash , D. C. 1994 . Technological frames: making sense of information technology in organizations . ACM Trans. Inf. Syst. , 12 ( 2 ) : 174 – 207 .
   Web of Science ®Google Scholar
• Piotr , D. A. and Michael , B. T. 2007 . “ Supporting multidisciplinary collaboration: Requirements from novel HCI education ” . In Proceedings of the SIGCHI conference on Human factors in computing systems , New York , NY : ACM .
   Google Scholar
• Puri , S. K. , Byrne , E. , Nhampossa , J. L. and Quraishi , Z. B. 2004 . “ Contextuality of participation in IS design: A developing country perspective ” . In PDC 04 Proceedings of the Eighth Conference on Participatory Design: Artful Integration: Interweaving Media, Materials and Practices–Volume 1 , 42 – 52 . New York , NY : ACM .
   Google Scholar
• Rizzo , A. , Pozzi , S. , Save , L. and Sujan , M. 2005 . “ Designing complex socio-technical systems: A heuristic schema based on cultural-historical psychology ” . In Proceedings of the 2005 Annual Conference on European Association of Cognitive Ergonomics , 71 – 81 . New York , NY : ACM .
   Google Scholar
• Sangare , Y. , Klein , R. , Berg , M. , Cronje , J. and Bamba , O. 2006 . “ Contextual factors for a sustainable model of adoption of ICT services by rural and suburban communities in Mali: Modern media and oral tradition ” . In IST-Africa 2006 Conference Proceedings , Edited by: Cunningham , P. and Cunningham , M. IMC International Information Management Corporation .
   Google Scholar
• Sears , A. and Jacko , J. A. 2008 . The human–computer interaction handbook: Fundamentals, evolving technologies and emerging applications , New York , NY : Taylor & Francis .
   Google Scholar
• Smith , A. and Dunckley , L. 2002 . Prototype evaluation and redesign: Structuring the design space through contextual techniques . Interacting with Computers , 14 : 821 – 843 .
   Web of Science ®Google Scholar
• Sommerville , I. and Dewsbury , G. 2007 . Dependable domestic systems design: A socio-technical approach . Interacting with Computers , 19 : 438 – 456 .
   Web of Science ®Google Scholar
• Yakemovic , K. C. B. and Conklin , E. J. 1990 . “ Report on a development project use of an issue-based information system ” . In ACM Conference on Computer–Supported Cooperative Work , 105 – 118 . New York , NY : ACM .
   Google Scholar