Adapting Information Search Tools for use by Health Consumers: Challenges and Lessons for Software Designers

References

• Bhavnani, S. K. (2005). Why is it difficult to find comprehensive information? Implications of Information scatter for search and design. Journal of the American Society for Information Science and Technology, 56, 989–1003. doi:10.1002/(ISSN)1532-2890
   Web of Science ®Google Scholar
• Brown, J. I., Fischo, V. V., & Hanna, G. S. (1993). Nelson-denny reading test. Chicago, IL: Riverside.
   Google Scholar
• Budiu, R., Pirolli, P., & Hong, L. (2009). Remembrance of things tagged: How tagging affects human information processing. Proceedings of the 27th international conference on Human factors in computing systems, (pp. 615–624), Boston, MA, USA.
   Google Scholar
• Clark, R. C., & Mayer, R. E. (2008). E-learning and the science of instruction (2nd ed.). San Francisco, CA: Pfeiffer.
   Google Scholar
• Czaja, S. J., Boot, W. R., Charness, N., Rogers, W. A., & Sharit, J. (2017). Improving social support for older adults through technology: Findings from the PRISM randomized controlled trial. The Gerontologist, 2017 doi:10.1093/geront/gnw249
   Google Scholar
• Czaja, S. J., & Sharit, J. (2012). Designing training and instructional programs for older adults. Boca Raton, FL: CRC Press.
   Google Scholar
• Czaja, S. J., Sharit, J., Hernandez, M. A., Nair, S. N., & Loewenstein, D. (2010). Variability among older adults in Internet health information-seeking performance. Gerontechnology, 9, 46–55. doi:10.4017/gt.2010.09.01.004.00
   Google Scholar
• Delis, D. C., Kramer, J. H., Kaplan, E., & Ober, B. A. (1987). California verbal learning test. San Antonio, TX: Psychological Corporation.
   Google Scholar
• Ekstrom, R. B., French, J. W., Harman, H. H., & Dermen, D. (1976). Manual for kit of factor- referenced cognitive tests. Princeton, NJ: Educational Testing Service.
   Google Scholar
• Fisk, A. D., Rogers, W. A., Charness, N., Czaja, S. J., & Sharit, J. (2009). Designing for older adults: Principles & creative human factors approaches, second edition. Boca Raton, FL: CRC Press.
   Google Scholar
• Harrison, R., Flood, D., & Duce, D. (2013). Usability of mobile applications: Literature review and rationale for a new usability model. Journal of Interaction Science, 1(1), 1–16. doi:10.1186/2194-0827-1-1
   Google Scholar
• Hollnagel, E. (2009). The ETTO principle: Efficiency-thoroughness trade-off. Boca Raton, FL: CRC Press.
   Google Scholar
• Hong, L., Chi, E. H., Budiu, R., Pirolli, P., & Nelson, L. (2008). SparTag.us: Low cost tagging system for foraging of web content. Proceedings of the Working Conference on Advanced Visual Interfaces (AVI’08) (pp. 65–72), Naples, Italy.
   Google Scholar
• Kammerer, Y., Nairn, R., Pirolli, P., & Chi, E. H. (2009). Signpost from the masses: Learning effects in an exploratory social tag search browser. Proceedings of the 27th international Conference on Human Factors in Computing Systems (CHI’09), (pp. 625–634), Boston, MA, USA.
   Google Scholar
• Lewis, J. R. (2006). Usability testing. In G. Salvendy (ed.), Handbook of human factors and ergonomics (3rd ed., pp. 1275–1316). New York, NY: John Wiley & Sons.
   Google Scholar
• Nelson, L., Held, C., Pirolli, P., Hong, L., Schiano, D., & Chi, E. H. (2009). With a little help from my friends: Examining the impact of social annotations in sensemaking tasks. Proceedings of the 27th international Conference on Human Factors in Computing Systems (CHI ‘09), 1795–1798, Boston, MA, USA.
   Google Scholar
• Nielsen, J. (1993). Usability engineering. San Francisco, CA: Morgan Kaufmann.
   Google Scholar
• Pew Internet & American Life Project. Health online 2013. Retrieved from: http://pewinternet.org/Reports/2013/Health-online.aspx
   Google Scholar
• Sauro, J., & Lewis, J. R. (2016). Quantifying the user experience (2nd ed.). New York, NY: Elsevier.
   Google Scholar
• Sharit, J. (2003). Perspectives on computer aiding in cognitive work domains: Toward predictions of effectiveness and use. Ergonomics, 46, 126–140. doi:10.1080/00140130303533
   PubMed Web of Science ®Google Scholar
• Sharit, J., Czaja, S. J., Hernandez, M. A., Lee, C. C., & Lang, S. (2012, October 22-26). Assessing the usefulness of software tools for aiding meaningful access of Internet health information by older users. Proceedings the Human Factors and Ergonomics Society 56th Annual Meeting, Boston, MA, 130–134.
   Google Scholar
• Sharit, J., Hernandez, M. A., Czaja, S. C., & Pirolli, P. (2008). Investigating the roles of knowledge and cognitive abilities in older adult information seeking on the web. ACM Transactions on Computer-Human Interaction, 15((1)), 3–25. doi:10.1145/1352782.1352785
   PubMed Web of Science ®Google Scholar
• Shipley, W. C. (1986). Shipley institute of living scale. Los Angeles, CA: Western Psychological Services.
   Google Scholar
• Van Merriënboer, J. J. G., Clark, R., & De Croock, M. B. M. (2002). Blueprints for complex learning: The 4C/ID model. Educational Technology Research and Development, 50, 39–61. doi:10.1007/BF02504993
   Web of Science ®Google Scholar
• Wechsler, D. (1997). Wechsler Adult Intelligence Scale III (3rd ed.). San Antonio, TX: Harcourt Assessment.
   Google Scholar
• Weiss, B. D., Mays, M. Z., Martz, W., Castro, K. M., DeWalt, D. A., Pignone, M. P., … Hale, F. A. (2005). Quick assessment of literacy in primary care: The newest vital sign. Annals of Family Medicine, 3, 514–522. doi:10.1370/afm.405
   PubMed Web of Science ®Google Scholar
• Wickens, C. D., Lee, J. D., Liu, Y., & Becker, S. G. (2004). An introduction to human factors engineering (2nd ed.). Upper Saddle River, NJ: Person Prentice Hall.
   Google Scholar