Mobile Instant Messaging Uses and Technostress: A Qualitative Approach

References

• Bano, S., Cisheng, W., Khan, A. N., & Khan, N. A. (2019). WhatsApp use and student’s psychological well-being: Role of social capital and social integration. Children and Youth Services Review, 103, 200–208. https://doi.org/10.1016/j.childyouth.2019.06.002
   Web of Science ®Google Scholar
• Barber, L. K., & Santuzzi, A. M. (2015). Please respond ASAP: Workplace telepressure and employee recovery. Journal of Occupational Health Psychology, 20(2), 172–189. https://doi.org/10.1037/a0038278
   PubMed Web of Science ®Google Scholar
• Beyens, I., Pouwels, J. L., van Driel, I. I., Keijsers, L., & Valkenburg, P. M. (2020). The effect of social media on well-being differs from adolescent to adolescent. Scientific Reports, 10(1), 1–11. https://doi.org/10.1038/s41598-020-67727-7
   PubMed Web of Science ®Google Scholar
• Blabst, N., & Diefenbach, S. (2017). WhatsApp and wellbeing: A study on WhatsApp usage, communication quality and stress. In L. Hall (Eds.), Proceedings of British HCI - digital make-believe (pp. 1–6). BCS Learning & Development. https://doi.org/10.14236/ewic/HCI2017.85
   Google Scholar
• Bucher, E., Fieseler, C., & Suphan, A. (2013). The stress potential of social media in the workplace. Information, Communication & Society, 16(10), 1639–1667. https://doi.org/10.1080/1369118X.2012.710245
   Web of Science ®Google Scholar
• Cacioppo, J. T., Petty, R. E., Feinstein, J. A., & Jarvis, W. B. G. (1996). Dispositional differences in cognitive motivation: The life and times of individuals varying in the need for cognition. Psychological Bulletin, 119(2), 197–253. https://doi.org/10.1037/0033-2909.119.2.197
   Web of Science ®Google Scholar
• Canavilhas, J., Colussi, J., & Moura, Z. (2019). Desinformación en las elecciones presidenciales 2018 en Brasil: un análisis de los grupos familiares en WhatsApp. El Profesional de la Información, 28(5), e280503. https://doi.org/10.3145/epi.2019.sep.03
   Google Scholar
• Cathcart, W. [wcathcart]. (2020, October 29). This year we’ve all relied on messaging more than ever to keep up with our loved ones and get business done. We are proud that @WhatsApp is able to deliver roughly 100B messages every day and we’re excited about the road ahead. [Tweet]. https://twitter.com/wcathcart/status/1321949078381453314
   Google Scholar
• Chan, M. (2015). Mobile phones and the good life: Examining the relationships among mobile use, social capital and subjective well-being. New Media & Society, 17(1), 96–113. https://doi.org/10.1177/1461444813516836
   Web of Science ®Google Scholar
• Chan, M. (2018). Mobile-mediated multimodal communications, relationship quality and subjective well-being: An analysis of smartphone use from a life course perspective. Computers in Human Behavior, 87, 254–262. https://doi.org/10.1016/j.chb.2018.05.027
   Web of Science ®Google Scholar
• Chou, M. C., & Liu, C. H. (2016). Mobile instant messengers and middle-aged and elderly adults in Taiwan: Uses and gratifications. International Journal of Human–Computer Interaction, 32(11), 835–846. https://doi.org/10.1080/10447318.2016.1201892
   Web of Science ®Google Scholar
• Costa-Sánchez, C., & Guerrero-Pico, M. (2020). What is Whatsapp for? Developing transmedia skills and informal learning strategies through the use of Whatsapp—a case study with teenagers from spain. Social Media + Society, 6(3), 1–11. https://doi.org/10.1177/2056305120942886
   Web of Science ®Google Scholar
• Elo, S., & Kyngäs, H. (2008). The qualitative content analysis process. Journal of Advanced Nursing, 62(1), 107–115. https://doi.org/10.1111/j.1365-2648.2007.04569.x
   PubMed Web of Science ®Google Scholar
• Fondevila-Gascón, J. F., Carreras Alcalde, M., Mir Bernal, P., Del Olmo Arriaga, J. L., & Pesqueira Zamora, M. J. (2014). El impacto de la mensajería instantánea en los estudiantes en forma de estrés y ansiedad para el aprendizaje: Análisis empírico. Revista Didáctica, Innovación y Multimedia, 10(30), 1–15.
   Google Scholar
• Franzen, J., Jermann, F., Ghisletta, P., Rudaz, S., Bondolfi, G., & Tran, N. T. (2021). Psychological distress and well-being among students of health disciplines: the importance of academic satisfaction. International Journal of Environmental Research and Public Health, 18(4), 2151. https://doi.org/10.3390/ijerph18042151
   PubMed Web of Science ®Google Scholar
• Gil de Zúñiga, H., Ardèvol-Abreu, A., & Casero-Ripollés, A. (2021). WhatsApp political discussion, conventional participation and activism: Exploring direct, indirect and generational effects. Information, Communication & Society, 24(2), 201–218. https://doi.org/10.1080/1369118X.2019.1642933
   Web of Science ®Google Scholar
• Gil de Zúñiga, H., Molyneux, L., & Zheng, P. (2014). Social media, political expression, and political participation: Panel analysis of lagged and concurrent relationships. Journal of Communication, 64(4), 612–634. https://doi.org/10.1111/jcom.12103
   Web of Science ®Google Scholar
• Karapanos, E., Teixeira, P., & Gouveia, R. (2016). Need fulfillment and experiences on social media: A case on Facebook and WhatsApp. Computers in Human Behavior, 55(B), 888–897. https://doi.org/10.1016/j.chb.2015.10.015
   Google Scholar
• Kim, Y., & Khang, H. (2014). Revisiting civic voluntarism predictors of college students’ political participation in the context of social media. Computers in Human Behavior, 36, 114–121. https://doi.org/10.1016/j.chb.2014.03.044
   Web of Science ®Google Scholar
• Kircaburun, K., Alhabash, S., Tosuntaş, Ş. B., & Griffiths, M. D. (2020). Uses and gratifications of problematic social media use among university students: A simultaneous examination of the Big Five of personality traits, social media platforms, and social media use motives. International Journal of Mental Health and Addiction, 18(3), 525–547. https://doi.org/10.1007/s11469-018-9940-6
   Web of Science ®Google Scholar
• Lazarus, R. S. (1990). Theory-based stress measurement. Psychological Inquiry, 1(1), 3–13. https://doi.org/10.1207/s15327965pli0101_1
   Google Scholar
• Lazarus, R. S. (1991). Emotion and adaptation. Oxford University Press.
   Google Scholar
• Lazarus, R. S., & Folkman, S. (1987). Transactional theory and research on emotions and coping. European Journal of Personality, 1(3), 141–169. https://doi.org/10.1002/per.2410010304
   Google Scholar
• Lee, A. R., Son, S. M., & Kim, K. K. (2016). Information and communication technology overload and social networking service fatigue: A stress perspective. Computers in Human Behavior, 55(Part A), 51–61. https://doi.org/10.1016/j.chb.2015.08.011
   Web of Science ®Google Scholar
• Leung, L. (2001). College student motives for chatting on ICQ. New Media & Society, 3(4), 483–500. https://doi.org/10.1177/14614440122226209
   Web of Science ®Google Scholar
• Martínez-Comeche, J. A., & Ruthven, I. (2021). Informational features of WhatsApp in everyday life in Madrid: An exploratory study. Journal of Information Science, 016555152199061. Advance online publication. https://doi.org/10.1177/0165551521990612
   Google Scholar
• Makki, T. W., DeCook, J. R., Kadylak, T., & Lee, O. J. (2018). The social value of Snapchat: An exploration of affiliation motivation, the technology acceptance model, and relational maintenance in Snapchat use. International Journal of Human–Computer Interaction, 34(5), 410–420. https://doi.org/10.1080/10447318.2017.1357903
   Web of Science ®Google Scholar
• Mikulincer, M., & Shaver, P. R. (2012). Adult attachment orientations and relationship processes. Journal of Family Theory & Review, 4(4), 259–274. https://doi.org/10.1111/j.1756-2589.2012.00142.x
   Google Scholar
• Misra, S., & Stokols, D. (2012). Psychological and health outcomes of perceived information overload. Environment and Behavior, 44(6), 737–759. https://doi.org/10.1177/0013916511404408
   Web of Science ®Google Scholar
• Mobasheri, M. H., King, D., Johnston, M., Gautama, S., Purkayastha, S., & Darzi, A. (2015). The ownership and clinical use of smartphones by doctors and nurses in the UK: A multicentre survey study. BMJ Innovations, 1(4), 174–181. https://doi.org/10.1136/bmjinnov-2015-000062
   Google Scholar
• Newman, N., Fletcher, R., Kalogeropoulos, A., & Nielsen, R. K. (2019). Reuters Institute Digital News Report. Reuters Institute.
   Google Scholar
• Newman, N., Fletcher, R., Schulz, A., Andı, S., & Nielsen, R. K. (2020). Reuters Institute Digital News Report. Reuters Institute.
   Google Scholar
• Piwek, L., & Joinson, A. (2016). “What do they snapchat about?” Patterns of use in time-limited instant messaging service. Computers in Human Behavior, 54, 358–367. https://doi.org/10.1016/j.chb.2015.08.026
   Web of Science ®Google Scholar
• Pont-Sorribes, C., Besalú, R., & Codina, L. (2020). WhatsApp como canal de información política en España: credibilidad, perfil de usuarios y compartición de contenidos. El Profesional de la Información, 29(6), e290619. https://doi.org/10.3145/epi.2020.nov.19
   Google Scholar
• Quan-Haase, A., & Young, A. L. (2010). Uses and gratifications of social media: A comparison of Facebook and instant messaging. Bulletin of Science, Technology & Society, 30(5), 350–361. https://doi.org/10.1177/0270467610380009
   Google Scholar
• Ragu-Nathan, T. S., Tarafdar, M., Ragu-Nathan, B. S., & Tu, Q. (2008). The consequences of technostress for end users in organizations: Conceptual development and empirical validation. Information Systems Research, 19(4), 417–433. https://doi.org/10.1287/isre.1070.0165
   Web of Science ®Google Scholar
• Reeve, J. (2009). Understanding motivation and emotion (5th ed.). John Wiley & Sons.
   Google Scholar
• Reinecke, L., Aufenanger, S., Beutel, M. E., Dreier, M., Quiring, O., Stark, B., Wölfling, K., & Müller, K. W. (2017). Digital stress over the life span: The effects of communication load and internet multitasking on perceived stress and psychological health impairments in a German probability sample. Media Psychology, 20(1), 90–115. https://doi.org/10.1080/15213269.2015.1121832
   Web of Science ®Google Scholar
• Rosales, A., & Fernández-Ardèvol, M. (2016). Beyond WhatsApp: Older people and smartphones. Romanian Journal of Communication and Public Relations, 18(1), 27–47. https://doi.org/10.21018/rjcpr.2016.1.200
   Google Scholar
• Rubin, A. M. (2009). Uses-and-Gratifications perspective on media effects. In J. Bryant & M. B. Oliver (Eds.), Media effects: Advances in theory and research (pp. 165–184). Routledge.
   Google Scholar
• Schieman, S., & Young, M. C. (2013). Are communications about work outside regular working hours associated with work-to-family conflict, psychological distress and sleep problems? Work & Stress, 27(3), 244–261. https://doi.org/10.1080/02678373.2013.817090
   Web of Science ®Google Scholar
• Shin, I. G., Seok, J. M., & Lim, Y. K. (2018, April). Too close and crowded: Understanding stress on mobile instant messengers based on proxemics. In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (pp. 1–12). Association for Computing Machinery. https://doi.org/10.1145/3173574.3174189
   Google Scholar
• Tarafdar, M., Cooper, C. L., & Stich, J.-F. (2019). The technostress trifecta - techno eustress, techno distress and design: Theoretical directions and an agenda for research. Information Systems Journal, 29(1), 6–42. https://doi.org/10.1111/isj.12169
   Web of Science ®Google Scholar
• Tarafdar, M., Tu, Q., Ragu-Nathan, B. S., & Ragu-Nathan, T. S. (2007). The impact of technostress on role stress and productivity. Journal of Management Information Systems, 24(1), 301–328. https://doi.org/10.2753/MIS0742-1222240109
   Web of Science ®Google Scholar
• Thomas, K. (2018). Wanted: A WhatsApp alternative for clinicians. BMJ (Clinical Research ed.), 360(1–3), k622. https://doi.org/10.1136/bmj.k622
   PubMedGoogle Scholar
• Valeriani, A., & Vaccari, C. (2018). Political talk on mobile instant messaging services: A comparative analysis of Germany, Italy, and the UK. Information, Communication & Society, 21(11), 1715–1731. https://doi.org/10.1080/1369118X.2017.1350730
   Web of Science ®Google Scholar
• Vidales-Bolaños, M. J., & Sádaba Chalezquer, C. (2017). Adolescentes conectados: La medición del impacto del móvil en las relaciones sociales desde el capital social. Comunicar, 25(53), 19–28. https://doi.org/10.3916/C53-2017-02
   Google Scholar
• Weisskirch, R. S. (2012). Women’s adult romantic attachment style and communication by cell phone with romantic partners. Psychological Reports, 111(1), 281–288. https://doi.org/10.2466/21.02.20.PR0.111.4.281-288
   PubMed Web of Science ®Google Scholar
• WhatsApp. (n.d.). About WhatsApp. https://www.whatsapp.com/about/
   Google Scholar
• Yeshua-Katz, D. (2021). The role of communication affordances in post-traumatic stress disorder Facebook and WhatsApp support groups. International Journal of Environmental Research and Public Health, 18(9), 4576–4513. https://doi.org/10.3390/ijerph18094576
   PubMed Web of Science ®Google Scholar
• Zhang, X., Ma, L., Xu, B., & Xu, F. (2019). How social media usage affects employees’ job satisfaction and turnover intention: An empirical study in China. Information & Management, 56(6), 103136–103112. https://doi.org/10.1016/j.im.2018.12.004
   Web of Science ®Google Scholar