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Original Articles

A Chronology of Organization-Stakeholder Relationships With Recommendations Concerning Practitioner Adoption of the Relational Perspective

Pages 243-262 | Published online: 04 Mar 2009

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APPENDIX A

  • Bruning , S. D. 2001 . Axioms of relationship management: Applying interpersonal communication principles to the public relations context . Journal of Promotion Management , 7 ( 1/2 ) : 3 – 15 .
  • Bruning , S. D. , DeMiglio , P. W. and Embry , K. 2006 . Mutual benefit as outcome indicator: Factors influencing perceptions of benefit in organization-public relationships . Public Relations Review , 32 ( 1 ) : 33 – 40 .
  • Bruning , S. D. and Lambe , K. E. 2009 . Linking worldview, relationship attitudes, and behavioral outcomes: Implications for the study and practice of public relations . Journal of Promotion Management , 14 ( 3/4 ) in this issue
  • Bruning , S. D. and Ledingham , J. A. 2000c . Perceptions of relationships and evaluations of satisfaction: An exploration of interaction . Public Relations Review , 26 ( 1 ) : 85 – 95 .
  • Bruning , S. D. , McGrew , S. and Cooper , M. 2006 . Town-gown relationships: Exploring university-community engagement from the perspective of community members . Public Relations Review , 32 ( 2 ) : 125 – 130 .
  • Chia , J. 2005 . Is trust a necessary component of relationship management? . Journal of Communication Management , 9 ( 3 ) : 277 – 285 .
  • Coombs , W. T. and Holladay , J. 2001 . An extended examination of the crisis situations: A fusion of the relational management and symbolic approaches . Journal of Public Relations Research , 13 ( 4 ) : 324 – 340 .
  • Dougall , E. K. 2006 . Tracking organization-public relationships over time: A framework for longitudinal research . Public Relations Review , 32 ( 2 ) : 174 – 176 .
  • Hall , M. R. 2006 . Corporate philanthropy and corporate community relations: Measuring relationship- building results . Journal of Public Relations Research , 18 ( 1 ) : 1 – 21 .
  • Huang , Y.-H. 2001b . Values of public relations: Effects on organization-public relationships mediating conflict resolution . Journal of Public Relations Research , 13 ( 4 ) : 265 – 301 .
  • Hung , C. J. F. 2004 . Cultural influence on relationship cultivation strategies: Multinational companies in China . Journal of Communication Management , 8 ( 3 ) : 264 – 281 .
  • Jo , S. 2006 . Measurement of organization-public relationships: Validation of measurement using a manufacturer-retailer relationship . Journal of Public Relations Research , 18 ( 3 ) : 225 – 248 .
  • Jo , S. , Hon , L. C. and Brunner , B. R. 2004 . Organization-public relationships: Measurement validation in a university setting . Journal of Communication Management , 9 ( 1 ) : 14 – 27 .
  • Jo , S. and Shim , S. W. 2005 . Paradigm shift of employee communication: The effect of management communication on trusting relationships . Public Relations Review , 31 ( 2 ) : 277 – 280 .
  • Ki , E.-J. and Hon , L. C. 2006 . Relationship maintenance strategies on Fortune 500 company web sites . Journal of Communication Management , 10 ( 2 ) : 27 – 43 .
  • Ki , E.-J. and Hon , L. C. 2007a . Reliability and validity of organization-public relationship measurement and linkages among relationship indicators in a membership organization . Journalism & Mass Communication Quarterly , 84 ( 3 ) : 419 – 438 .
  • Ki , E.-J. and Hon , L. C. 2007b . Testing the linkages among the organization-public relationship and attitude and behavioral intentions . Journal of Public Relations Research , 19 ( 1 ) : 1 – 23 .
  • Ki , E.-J. and Shin , J.-H. 2006 . Status of organization-public relationship research from an analysis of published articles, 1985–2004 . Public Relations Review , 32 ( 2 ) : 194 – 195 .
  • Kim , J. and Chan-Olmsted , S. M . 2005 . Comparative effects of organization–public relationships and product‐related attributes on brand attitude . Journal of Marketing Communications , 11 ( 3 ) : 145 – 170 .
  • Kovacs , R. 2001 . Relationship building as integral to British activism: its impact on accountability in broadcasting . Public Relations Review , 27 ( 4 ) : 421 – 436 .
  • Ledingham , J. A. 2000b . Guidelines to building and maintaining organization-public relationships . Public Relations Quarterly , 45 ( 3 ) : 44 – 47 .
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  • Lyon , L. and Cameron , G. T. 2004 . A relational approach examining the interplay of prior reputation and intermediate response to a crisis . Journal of Public Relations Research , 16 ( 3 ) : 213 – 241 .
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  • Phillips , D. 2006b . Relationships are the core value for organizations: A practitioner perspective . Corporate Communications: An International Journal , 11 ( 1 ) : 34 – 42 .
  • Sigala , M. 2006 . Culture: The software of e‐customer relationship management . Journal of Marketing Communications , 12 ( 3 ) : 203 – 223 .
  • Spickett‐Jones , J. G. and Eng , T.-Y. 2006 . SMEs and the strategic context for communication . Journal of Marketing Communications , 12 ( 3 ) : 225 – 243 .
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  • Sweetser , K. D. and Metzgar , E. 2007 . Communicating during crisis: Use of blogs relationship management tool . Public Relations Review , 33 ( 3 ) : 340 – 342 .
  • Taylor , M. and Doerfel , M. L. 2005 . Another dimension to explicating relationships: Measuring inter-organizational linkages . Public Relations Review , 31 ( 1 ) : 121 – 129 .
  • Taylor , M. , Kent , M. L. and White , W. J. 2001 . How activist organizations are using the internet to build relationships . Public Relations Review , 27 ( 3 ) : 263 – 284 .
  • Vorvoreanu , M. 2006 . Online organization-public relationships: An experience-centered approach . Public Relations Review , 32 ( 4 ) : 395 – 401 .
  • Welch , M. 2006 . Rethinking relationship management: Exploring the dimension of trust . Journal of Communication Management , 10 ( 2 ) : 138 – 155 .
  • Wilson , L. J. 1994 . Excellent companies and coalition-building among the Fortune 500: A value and relationship-based theory . Public Relations Review , 20 ( 4 ) : 333 – 343 .
  • Wise , K. 2007 . Lobbying and relationship management the K Street connection . Journal of Public Relations Research , 19 ( 4 ) : 357 – 376 .
  • Yang , S. 2007 . An integrated model for organization-public relational outcomes, organizational reputation, and their antecedents . Journal of Public Relations Research , 19 ( 2 ) : 91 – 121 .
  • Yang , S. and Grunig , J. E. 2005 . Decomposing organizational reputation: The effects of organization-public relationship outcomes on cognitive representations of organizations evaluations of organizational performance . Journal of Communication Management , 9 ( 4 ) : 305 – 325 .

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