1,742
Views
40
CrossRef citations to date
0
Altmetric
ARTICLES

This is what I need a clinical feedback system to do for me: A qualitative inquiry into therapists’ and patients’ perspectives

, , , , , , & show all
Pages 250-263 | Received 29 Feb 2016, Accepted 27 Apr 2016, Published online: 24 May 2016

References

  • Ackerman, S. J., Benjamin, L. S., Beutler, L. E., Gelso, C. J., Goldfried, M. R., Hill, C. E., … Rainer, J. P. (2002). Empirically supported therapy relationships: Conclusions and recommendations of the division 29 task force. In J. C. Norcross (Ed.), Psychotherapy relationships that work. Therapist contributions and responsiveness to patients (pp. 441–444). New York, NY: Oxford University Press.
  • Alvesson, M., & Sköldberg, K. (2000). Reflexive methodology. New vistas for qualitative research. Thousand Oaks, CA: Sage.
  • Amble, I., Gude, T., Stubdal, S., Andersen, B. J., & Wampold, B. (2015). The effect of implementing the outcome questionnaire—45.2 feedback system in Norway: A multisite randomized clinical trial in a naturalistic setting. Psychotherapy Research, 25(6), 669–677. doi:10.1080/10503307.2014.928756
  • Barbour, R. S. (2007). Doing focus groups. London: Sage.
  • Binder, P.-E., Holgersen, H., & Moltu, C. (2012). Staying close and reflexive: An explorative and reflexive approach to qualitative research on psychotherapy. Nordic Psychology, 64(2), 103–117. doi: 10.1080/19012276.2012.726815
  • Borg, M., & Kristiansen, K. (2004). Recovery-oriented professionals: Helping relationships in mental health services. Journal of Mental Health, 13, 493–505. doi: 10.1080/09638230400006809
  • Boswell, J. F., Kraus, D. R., Castonguay, L. G., & Youn, S. J. (2015). Treatment outcome package: Measuring and facilitating multidimensional change. Psychotherapy, 52(4), 422–431. doi: 10.1037/pst0000028
  • Boswell, J. F., Kraus, D. R., Miller, S. D., & Lambert, M. J. (2015). Implementing routine outcome monitoring in clinical practice: Benefits, challenges, and solutions. Psychotherapy Research, 25(1), 6–19. doi:10.1080/10503307.2013.817696
  • Bowens, M., & Cooper, M. (2012). Development of a client feedback tool: A qualitative study of therapists’ experiences of using the therapy personalisation forms. European Journal of Psychotherapy & Counselling, 14(1), 47–62. doi: 10.1080/13642537.2012.652392
  • Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. doi: 10.1191/1478088706qp063oa
  • Castonguay, L. G. (2011). Psychotherapy, psychopathology, research and practice: Pathways of connections and integration. Psychotherapy Research, 21(2), 125–140. doi:10.1080/10503307.2011.563250
  • Castonguay, L. G., Barkham, M., Lutz, W., & McAleavey, A. A. (2013). Practice-oriented research. Approaches and applications. In M. J. Lambert (Ed.), Bergin and Garfield’s handbook of psychotherapy and behavior change (6th ed., pp. 85–133). Hoboken, NJ: John Wiley.
  • Castonguay, L. G., Boswell, J. F., Constantino, M. J., Goldfried, M. R., & Hill, C. E. (2010). Training implications of harmful effects of psychological treatments. American Psychologist, 65(1), 34–49. doi: 10.1037/a0017330
  • Castonguay, L. G., & Oltmanns, T. F. (2013). Psychopathology research and clinical interventions: Broad conclusions and general recommendations. In L. G. Castonguay & T. F. Oltmanns (Eds.), Psychopathology. From science to clinical practice (pp. 419–426). New York, NY: The Guilford Press.
  • Duncan, B. L., Miller, S. D., Sparks, J. A., & Claud, D. A. (2003). The session rating scale: Preliminary psychometric properties of a “working” alliance measure. Journal of Brief Therapy, 3, 3–12.
  • Evans, C., Connell, J., Barkham, M., Margison, F., McGrath, G., Mellor-Clark, J., & Audin, K. (2002). Towards a standardised brief outcome measure: Psychometric properties and utility of the CORE—OM. The British Journal of Psychiatry, 180(1), 51–60. doi:10.1192/bjp.180.1.51
  • Gadamer, H. G. (1960/1975). Truth and method. London: Continuum.
  • Giorgi, A. P. (Ed.). (1985). Phenomenology and psychological research. Pittsburgh, PA: Duquesne University Press.
  • Green, D., & Latchford, G. (2012). Maximising the benefits of psychotherapy. A practice-based evidence approach. Oxford: John Wiley.
  • Guthrie, D., McIntosh, M., Callaly, T., Trauer, T., & Coombs, T. (2008). Consumer attitudes towards the use of routine outcome measures in a public mental health service: A consumer-driven study. International Journal of Mental Health Nursing, 17(2), 92–97. doi:10.1111/j.1447-0349.2008.00516.x
  • Happell, B. (2008). Meaningful information or a bureaucratic exercise? Exploring the value of routine outcome measurement in mental health. Issues in Mental Health Nursing, 29(10), 1098–1114. doi:10.1080/01612840802319852
  • Harmon, S. C., Lambert, M. J., Smart, D. M., Hawkins, E., Nielsen, S. L., Slade, K., & Lutz, W. (2007). Enhancing outcome for potential treatment failures: Therapist-client feedback and clinical support tools. Psychotherapy Research, 17(4), 379–392. doi: 10.1080/10503300600702331
  • Heidegger, M. (1927/1978). Being and time. Oxford: Blackwell.
  • Hill, C. E., Knox, S., Thompson, B. J., Williams, E. N., Hess, S. A., & Ladany, N. (2005). Consensual qualitative research: An update. Journal of Counseling Psychology, 52, 196–205. doi:10.1037/0022-0167.52.2.196
  • Horvarth, A. O., Del Re, A. C., Flückiger, C., & Symonds, D. (2011). Alliance in individual psychotherapy. In J. C. Norcross (Ed.), Psychotherapy relationships that work. Evidence-based responsiveness (2nd ed., pp. 25–69). New York, NY: Oxford University Press.
  • Ionita, G., Fitzpatrick, M., Tomaro, J., Chen, V. V., & Overington, L. (2016). Challenges of using progress monitoring measures: Insights from practicing clinicians. Journal of Counseling Psychology, 63(2), 173–182. doi: 10.1037/cou0000122
  • de Jong, K., van Sluis, P., Nugter, M. A., Heiser, W. J., & Spinhoven, P. (2012). Understanding the differential impact of outcome monitoring: Therapist variables that moderate feedback effects in a randomized clinical trial. Psychotherapy Research, 22(4), 464–474. doi: 10.1080/10503307.2012.673023
  • Kraus, D. R., Castonguay, L. G., Boswell, J. F., Nordberg, S. S., & Hayes, J. A. (2011). Therapist effectiveness: Implications for accountability and patient care. Psychotherapy Research, 21(3), 267–276. doi: 10.1080/10503307.2011.563249
  • Krueger, R. A., & Casey, M. A. (2000). Focus groups. A practical guide for applied research. Thousand Oaks, CA: Sage.
  • Lambert, M. J. (2010). Prevention of treatment failure. The use of measuring, monitoring, and feedback in clinical practice. Washington, DC: American Psychological Association.
  • Lambert, M. J. (2013). The efficacy and effectiveness of psychotherapy. In M. J. Lambert (Ed.), Bergin and Garfield’s handbook of psychotherapy and behavior change (6th ed., pp. 169–218). Hoboken, NJ: John Wiley.
  • Lambert, M. J., & Burlingame, G. M. (2004). Administration and scoring manual outcome questionnaire (OQ 45.2). Salt Lake City, UT: American Professional Credentialing Services.
  • Lambert, M. J., & Hill, C. (1994). Assessing psychotherapy outcomes and processes. In A. E. Bergin & S. L. Garfield (Eds.), Handbook of psychotherapy and behavior change (4th ed., pp. 72–113). Oxford: John Wiley.
  • Lambert, M. J., & Shimokawa, K. (2011). Collecting client feedback. Psychotherapy, 48(1), 72–79. doi: 10.1037/a0022238
  • Laverty, S. M. (2003). Hermeneutic phenomenology and phenomenology: A comparison of historical and methodological considerations. International Journal of Qualitative Methods, 2, 21–35. doi: 10.1177/160940690300200303
  • Malterud, K. (2001). Qualitative research: Standards, challenges, and guidelines. The Lancet, 358, 483–488. doi: 10.1016/S0140-6736(01)05627-6
  • McAleavey, A. A., Nordberg, S. S., Kraus, D., & Castonguay, L. G. (2012). Errors in treatment outcome monitoring: Implications for real-world psychotherapy. Canadian Psychology/Psychologie canadienne, 53(2), 105–114. doi: 10.1037/a0027833
  • Morrow, S. L. (2005). Quality and trustworthiness of qualitative research in counseling psychology. Journal of Counseling Psychology, 52, 250–260. doi: 10.1037/0022-0167.52.2.250
  • Nordberg, S. S., Moltu, C., & Råbu, M. (2016). Norwegian translation and validation of a routine outcomes monitoring measure: The treatment outcome package. Nordic Psychology, 68(2), 124–143. doi:10.1080/19012276.2015.1071204
  • Overington, L., & Ionita, G. (2012). Progress monitoring measures: A brief guide. Canadian Psychology/Psychologie canadienne, 53(2), 82–92. doi:10.1037/a0028017
  • Ramon, S., Healy, B., & Renouf, N. (2007). Recovery from mental illness as an emergent concept and practice in Australia and the UK. International Journal of Social Psychiatry, 53, 108–122. doi: 10.1177/0020764006075018
  • Shimokawa, K., Lambert, M. J., & Smart, D. W. (2010). Enhancing treatment outcome of patients at risk of treatment failure: Meta-analytic and mega-analytic review of a psychotherapy quality assurance system. Journal of Consulting and Clinical Psychology, 78(3), 298–311. doi: 10.1037/a0019247
  • Smith, J. A. (2007). Hermeneutics, human sciences and health: Linking theory and practice. International Journal of Qualitative Studies on Health and Well-Being, 2, 3–11. doi: 10.1080/17482620601016120
  • Stige, B., Malterud, K., & Midtgarden, T. (2009). Toward an agenda for evaluation of qualitative research. Qualitative Health Research, 19, 1504–1516. doi: 10.1177/1049732309348501
  • Strupp, H. H., Horowitz, L. M., & Lambert, M. J. (1997). Measuring patient changes in mood, anxiety, and personality disorders: Toward a core battery. Washington, DC: American Psychological Association.
  • Sundet, R. (2014). Patient-focused research supported practices in an intensive family therapy unit. Journal of Family Therapy, 36, 195–216. doi: 10.1111/j.1467-6427.2012.00613.x
  • Unsworth, G., Cowie, H., & Green, A. (2012). Therapists’ and clients’ perceptions of routine outcome measurement in the NHS: A qualitative study. Counselling and Psychotherapy Research, 12(1), 71–80. doi:10.1080/14733145.2011.565125
  • Wilkinson, S. (2008). Focus groups. In J. A. Smith (Ed.), Qualitative psychology: A practical guide to research methods (pp. 186–206). London: Sage.
  • Youn, S. J., Castonguay, L. G., Xiao, H., Janis, R., McAleavey, A. A., Lockard, A. J., … Hayes, J. A. (2015). The Counseling Center Assessment of Psychological Symptoms (CCAPS): Merging clinical practice, training, and research. Psychotherapy, 52(4), 432–441. doi: 10.1037/pst0000029
  • Youn, S. J., Kraus, D., & Castonguay, L. G. (2012). The treatment outcome package: Facilitating practice and clinically relevant practice. Psychotherapy, 49(2), 115–122. doi: 10.1037/a0027932

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.