Using System-Wide Trust Theory to Reveal the Contagion Effects of Automation False Alarms and Misses on Compliance and Reliance in a Simulated Aviation Task

REFERENCES

• Bainbridge , L. 1983 . Ironies of automation . Automatica , 19 : 775 – 779 .
   Web of Science ®Google Scholar
• Bean , N. H. , Rice , S. and Keller , D. 2011 . “ The effect of Gestalt psychology on the system-wide trust strategy in automation ” . In Proceedings of the 55th annual meeting of the Human Factors and Ergonomics Society , Las Vegas , NV : Human Factors and Ergonomics Society .
   Google Scholar
• Dekker , S. W. A. and Hollnagel , E. 2004 . Human factors and folk models . Cognition, Technology, and Work , 6 : 79 – 86 .
   Google Scholar
• Dekker , S. W. A. and Woods , D. D. 2002 . MABA-MABA or abracadabra? Progress on human–automation coordination . Cognition, Technology, and Work , 4 : 240 – 244 .
   Google Scholar
• Deutsch , M. 1958 . Trust and suspicion . The Journal of Conflict Resolution , 2 : 265 – 279 .
   Google Scholar
• Dixon , S. R. and Wickens , C. D. 2006 . Automation reliability in unmanned aerial vehicle control: A reliance–compliance model of automation dependence in high workload . Human Factors , 48 : 474 – 486 .
   PubMed Web of Science ®Google Scholar
• Dixon , S. R. , Wickens , C. D. and Chang , D. 2005 . Mission control of multiple unmanned aerial vehicles: A workload analysis . Human Factors , 47 : 479 – 487 .
   PubMed Web of Science ®Google Scholar
• Dixon , S. R. , Wickens , C. D. and McCarley , J. S. 2007 . On the independence of compliance and reliance: Are automation false alarms worse than misses? . Human Factors , 49 : 564 – 572 .
   PubMed Web of Science ®Google Scholar
• Eckel , C. C. and Wilson , R. K. 2004 . Is trust a risky decision? . Journal of Economic Behavior & Organization , 55 : 447 – 465 .
   Web of Science ®Google Scholar
• Ergeneli , A. , Saglam , G. and Metin , S. 2007 . Psychological empowerment and its relationship to trust in immediate managers . Journal of Business Research , 60 : 41 – 49 .
   Web of Science ®Google Scholar
• Geels , K. , Rice , S. , Schwark , J. and Sandry , J. 2011 . Applying the reliance–compliance model to system-wide trust theory in an aviation task . Proceedings of the 16th International Symposium on Aviation Psychology. Dayton, Ohio ,
   Google Scholar
• Keller , D. and Rice , S. 2010 . System-wide versus component-specific trust using multiple aids . Journal of General Psychology , 137 ( 1 ) : 114 – 128 .
   PubMed Web of Science ®Google Scholar
• Lee , J. D. and Moray , N. 1994 . Trust, self-confidence, and operators’ adaptation to automation . International Journal of Human–Computer Studies , 40 : 153 – 184 .
   Web of Science ®Google Scholar
• Lee , J. D. and See , K. A. 2004 . Trust in automation: Designing for appropriate reliance . Human Factors , 46 : 50 – 80 .
   PubMed Web of Science ®Google Scholar
• Maltz , M. and Shinar , D. 2003 . New alternative methods in analyzing human behavior in cued target acquisition . Human Factors , 45 : 281 – 295 .
   PubMed Web of Science ®Google Scholar
• Meyer , J. 2001 . Effects of warning validity and proximity on responses to warnings . Human Factors , 43 : 563 – 572 .
   PubMed Web of Science ®Google Scholar
• Meyer , J. 2004 . Conceptual issues in the study of dynamic hazard warnings . Human Factors , 46 : 196 – 204 .
   PubMed Web of Science ®Google Scholar
• Parasuraman , R. , Molloy , R. and Singh , I. L. 1993 . Performance consequences of automation-induced “complacency.” . International Journal of Aviation Psychology , 3 : 1 – 23 .
   Google Scholar
• Parasuraman , R. and Riley , V. 1997 . Humans and automation: Use, misuse, disuse, abuse . Human Factors , 39 : 230 – 253 .
   Web of Science ®Google Scholar
• Parasuraman , R. , Sheridan , T. and Wickens , D. 2000 . A model for types and levels of human interaction with automation . IEEE Transactions on Systems, Man, and Cybernetics—Part A: Systems and Humans , 30 : 286 – 297 .
   PubMed Web of Science ®Google Scholar
• Parasuraman , R. , Sheridan , T. and Wickens , D. 2008 . Situation awareness, mental workload, and trust in automation: Viable, empirically supported cognitive engineering constructs . Journal of Cognitive Engineering and Decision Making , 2 : 140 – 160 .
   Google Scholar
• Reeves , B. and Nass , C. 1996 . The media equation: How people treat computers, television, and new media like real people and places . International Journal of Instructional Media , 33 : 19 – 36 .
   Google Scholar
• Rice , S. 2009 . Examining single and multiple-process theories of trust in automation . Journal of General Psychology , 136 : 303 – 319 .
   PubMed Web of Science ®Google Scholar
• Rice , S. and Geels , K. 2010 . Using system-wide trust theory to make predictions about dependence on four diagnostic aids . Journal of General Psychology , 137 : 362 – 375 .
   PubMed Web of Science ®Google Scholar
• Rice , S. and McCarley , J. 2011 . Effects of response bias and judgment framing on operator use of an automated aid in a target detection task . Journal of Experimental Psychology: Applied , 17 : 320 – 331 .
   PubMed Web of Science ®Google Scholar
• Rice , S. , Trafimow , D. , Clayton , K. and Hunt , G. 2008 . Impact of the contrast effect on trust ratings and behavior with automated systems . Cognitive Technology Journal , 13 ( 2 ) : 30 – 41 .
   Google Scholar
• Rice , S. , Trafimow , D. , Keller , D. and Bean , N. 2012 . Confluence theory: Uniting two houses divided . Theoretical Issues in Ergonomics Science , 13 : 411 – 429 .
   Google Scholar
• Trafimow , D. 2009 . Reeder's MIM as a special case of confluence theory . Psychological Inquiry , 20 : 48 – 52 .
   Web of Science ®Google Scholar
• Wickens , C. D. and Colcombe , A. 2007 . Dual-task performance consequences of imperfect alerting associated with a cockpit display of traffic information . Human Factors , 49 : 839 – 850 .
   PubMed Web of Science ®Google Scholar
• Wickens , C. D. and Dixon , S. 2007 . The benefits of imperfect diagnostic automation: A synthesis of the literature . Theoretical Issues in Ergonomic Science , 8 : 201 – 212 .
   Google Scholar
• Wiegmann , D. A. , Rich , A. and Zhang , H. 2001 . Automated diagnostic aids: The effects of aid reliability on users’ trust and reliance . Theoretical Issues in Ergonomics Science , 2 : 352 – 367 .
   Google Scholar