90
Views
1
CrossRef citations to date
0
Altmetric
Book Reviews

Book reviews

Pages 321-325 | Published online: 12 Oct 2008

REFERENCES

  • Barrett , L. F. and Barrett , D. J. 2001 . An introduction to computerized experience sampling in psychology. . Social Science Computer Review , 19 (2) : 175 – 185 .
  • Disney Institute . 2001 . Be our guest, perfecting the art of customer service , New York : Disney Edition .
  • Hosoe , S. 2005 . Exploring the moment of consumption using cell phones. . Journal of Electronic Commerce Research , 6 (3) : 225 – 240 .
  • Olsen , M. D. and Connolly , D. J. 2000 . Experience‐based travel: How technology is changing the hospitality industry. . Cornell Hotel and Restaurant Administration Quarterly , 41 (1) : 30 – 40 .
  • Parasuraman , A. , Zeithaml , V. A. and Berry , L. L. 1985 . A conceptual model of service quality and its implications for future research. . Journal of Marketing , 49 (4) : 41 – 50 .
  • Pine , B. J. and Gilmore , J. H. 1999 . The experience economy , Boston, MA : Harvard Business School .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.