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Journal of Travel & Tourism Marketing Volume 26, 2009 - Issue 2: Service Failure & Recovery in Hospitality & Tourism
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Preface

Karin Weber PhD School of Hotel & Tourism Management, Hong Kong Polytechnic University, Hong Kong, SAR, China
Pages 117-119 | Published online: 13 May 2009

REFERENCES

  • Hoffman , K. D. and Kelley , S. W. 2000 . Perceived justice needs and recovery evaluation: A contingency approach. . European Journal of Marketing , 34 (3/4) : 418 – 432 .

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