TOURISTS' EVALUATIONS OF DESTINATION IMAGE, SATISFACTION, AND FUTURE BEHAVIORAL INTENTIONS—THE CASE OF MAURITIUS

REFERENCES

• Aguilo , E. , Alegre , J. and Sard , M. 2005 . The persistence of the sun and sand tourism model. . Tourism Management , 26 (2) : 219 – 231 .
   Web of Science ®Google Scholar
• Anderson , J. C. and Gerbing , D. W. 1988 . Structural equation modelling in practice: A review and recommended two‐step approach. . Psychological Bulletin , 103 (3) : 411 – 423 .
   Web of Science ®Google Scholar
• Andreassen , T. 1995 . Dissatisfaction with public services: The case of public transportation, . Journal of Services Marketing , 9 (5) : 30 – 41 .
   Google Scholar
• Baker , D. A. and Crompton , J. L. 2000 . Quality, satisfaction and behavioral intentions. . Annals of Tourism Research , 27 (3) : 785 – 804 .
   Web of Science ®Google Scholar
• Baloglu , S. and Brinberg , D. 1997 . Affective images of tourism destinations. . Journal of Travel Research , 35 (4) : 11 – 15 .
   Google Scholar
• Baloglu , S. and McCleary , K. W. 1999 . U.S. international pleasure travellers' images of four Mediterranean destinations: A comparison of visitors and non‐visitors. . Journal of Travel Research , 38 (2) : 144 – 153 .
   Google Scholar
• Baloglu , S. , Pekcan , A. , Chen , S. L. and Santos , J. 2003 . The relationship between destination performance, overall satisfaction, and behavioral intention for distinct segments. . Journal of Quality Assurance in Hospitality & Tourism , 4 (3–4) : 149 – 165 .
   Google Scholar
• Beeho , A. J. and Prentice , R. C. 1997 . Conceptualising the experiences of heritage tourists: A case study of New Lanark world heritage village. . Tourism Management , 18 (2) : 75 – 87 .
   Web of Science ®Google Scholar
• Beerli , A. and Martin , J. D. 2004 . Factors influencing destination image. . Annals of Tourism Research , 31 (3) : 657 – 681 .
   Web of Science ®Google Scholar
• Bigné , A. E. , Garcia , I. S. and Blas , S. S. 2008 . The functional‐psychological continuum in the cognitive image of a destination: A confirmatory analysis. . Tourism Management , 30 (5) : 715 – 723 .
   Google Scholar
• Bigné , J. E. , Sanchez , M. I. and Sanchez , J. 2001 . Tourism image, evaluation variables and after purchase behavior: Inter‐relationship. . Tourism Management , 22 (6) : 607 – 616 .
   Google Scholar
• Boo , S. Y. and Busser , J. A. 2005 . The hierarchical influence of visitor characteristics on tourism destination images. . Journal of Travel & Tourism Marketing , 19 (4) : 55 – 67 .
   Google Scholar
• Byrne , B. M. 2001 . Structural equation modelling with AMOS: Basic concepts, applications, and programming , Mahwah, NJ : Lawrence Erlbaum .
   Google Scholar
• Cai , L. A. , Wu , B. and Bai , B. 2003 . Destination image and loyalty. . Cognizant Communication Corporation , 7 : 153 – 162 .
   Google Scholar
• Castro , C. B. , Armario , E. M. and Ruiz , D. M. 2007 . The influence of market heterogeneity on the relationship between a destination's image and tourists' future behavior. . Tourism Management , 28 (1) : 175 – 187 .
   Web of Science ®Google Scholar
• Chen , J. and Gursoy , D. 2001 . An investigation of tourists' destination loyalty and preferences. . International Journal of Contemporary Hospitality Management , 13 : 79 – 86 .
   Google Scholar
• Chen , C. and Tsai , D. 2007 . How destination image and evaluative factors affect behavioral intentions. . Tourism Management , 28 (4) : 1115 – 1122 .
   Web of Science ®Google Scholar
• Chi , C. G. Q. and Qu , H. 2008 . Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach. . Tourism Management , 29 (4) : 624 – 636 .
   Web of Science ®Google Scholar
• Chon , K. S. 1990 . The role of destination image in tourism: A review and discussion. . Tourist Review , 45 (2) : 2 – 9 .
   Google Scholar
• Chon , K. S. 1992 . Self image/destination image congruity. . Annals of Tourism Research , 19 (3) : 420 – 434 .
   Google Scholar
• Cohen , C. B. 1995 . Marketing paradise, making nation. . Annals of Tourism Research , 22 (2) : 404 – 421 .
   Web of Science ®Google Scholar
• Crompton , J. L. 1979 . An assessment of the image of Mexico as a vacation destination and the influence of geographical location upon the image. . Journal of Travel Research , 18 (4) : 18 – 23 .
   Google Scholar
• Cronin , J. J. and Taylor , S. A. 1992 . Measuring service quality: A re‐examination and extension. . Journal of Marketing , 56 : 55 – 68 .
   Web of Science ®Google Scholar
• Danaher , P. J. and Arweiler , N. 1996 . Customer satisfaction in the tourist industry: A case study of visitors to New Zealand. . Journal of Travel Research , 34 : 89 – 93 .
   Google Scholar
• Echtner , C. M. and Ritchie , J. R. 1991 . The meaning and measurement of destination Image. . Journal of Tourism Studies , 2 : 2 – 12 .
   Google Scholar
• Echtner , C. M. and Ritchie , J. R. 1993 . The measurement of destination image: An empirical assessment. . Journal of Travel Research , 31 (4) : 3 – 13 .
   Google Scholar
• Fakeye , P. C. and Crompton , J. L. 1991 . Image differences between prospective, first‐time and repeat visitors to the Lower Rio Grande Valley. . Journal of Travel Research , 30 (2) : 10 – 16 .
   Google Scholar
• Fornell , C. 1992 . A national customer satisfaction barometer: The Swedish experience. . Journal of Marketing , 56 (1) : 6 – 21 .
   Web of Science ®Google Scholar
• Fornell , C. and Larcker , D. 1981 . Structural equation models with unobservable variables and measurement error. . Journal of Marketing Research , 18 : 39 – 50 .
   Web of Science ®Google Scholar
• Gallarza , M. G. , Saura , I. G. and Garcia , H. C. 2002 . Destination image: Towards a conceptual framework. . Annals of Tourism Research , 29 (1) : 56 – 78 .
   Web of Science ®Google Scholar
• Garcia , H. C. , Saura , I. G. , Garcia , R. C. P. and Gallarza , M. G. 2004 . The ‘sun and beach’ tourism destination image: An application to the case of Cuba from the Spanish tourist‐origin market. . Tourism Review , 59 (1) : 16 – 24 .
   Google Scholar
• Gartner , W. C. 1989 . Tourism image: Attribute measurement of state tourism products using multidimensional scaling techniques. . Journal of Travel Research , 28 (2) : 16 – 20 .
   Google Scholar
• Gartner , W. C. 1993 . Image formation process. . Journal of Travel & Tourism Marketing , 2 (2–3) : 191 – 215 .
   Google Scholar
• Govers , R. , Go , F. M. and Kumar , K. 2007 . Promoting tourism destination image. . Journal of Travel Research , 46 (1) : 15 – 23 .
   Google Scholar
• Hair , J. F. , Black , W. C. , Babin , B. J. , Anderson , R. E. and Tatham , R. L. 2005 . Multivariate data analysis , Upper Saddle River, NJ : Prentice Hall . (6th ed.)
   Google Scholar
• Hall , C. M. 1998 . “ Making the Pacific: Globalisation, modernity and myth. ” . In Destinations: Cultural landscapes of tourism , Edited by: Ringer , G . 140 – 153 . London : Routledge .
   Google Scholar
• Hu , L. and Bentler , P. M. 1999 . Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. . Structural Equation Modeling , 6 : 1 – 55 .
   Web of Science ®Google Scholar
• Hunt , H. K. 1983 . Conceptualization and measurement of consumer satisfaction and dissatisfaction , Cambridge, MA : Marketing Science Institute .
   Google Scholar
• Hunt , J. D. 1975 . Image as a factor in tourism development. . Journal of Travel Research , 13 (3) : 1 – 7 .
   Google Scholar
• Jenkins , O. H. 1999 . Understanding and measuring tourist destination images. . International Journal of Tourism Research , 1 (1) : 1 – 15 .
   Google Scholar
• Joppe , M. , Martin , D. W. and Waalen , J. 2001 . Toronto's image as a destination: A comparative importance‐satisfaction analysis by origin of visitor. . Journal of Travel Research , 39 (3) : 252 – 260 .
   Google Scholar
• Kandampully , J. and Suharatanto , D. 2000 . Customer loyalty in the hotel industry: The role of customer satisfaction and image. . International Journal of Contemporary Hospitality Management , 12 (6) : 346 – 351 .
   Google Scholar
• Kozak , M. 2001 . Repeaters' behavior at two distinct destinations. . Annals of Tourism Research , 28 (3) : 784 – 807 .
   Web of Science ®Google Scholar
• Kozak , M. 2003 . Measuring tourist satisfaction with multiple destination attributes. . Tourism Analysis , 7 : 229 – 240 .
   Google Scholar
• Kozak , M. and Rimmington , M. 2000 . Tourist satisfaction with Mallorca, Spain as an off‐season holiday destination. . Journal of Travel Research , 38 (3) : 260 – 269 .
   Google Scholar
• Krishnan , S. and Gronhaug , K. 1979, October . “ A multi‐attribute approach to consumer satisfaction with a professional program. ” . In Refining concepts and measures of consumer satisfaction and complaining behavior Edited by: Hunt , K and Day , R. L . 86 – 90 . Papers presented at the Fourth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Indiana University—Bloomington
   Google Scholar
• Lee , C. K. , Lee , Y. K. and Lee , B. K. 2005 . Korea's destination image formed by the 2002 World Cup. . Annals of Tourism Research , 32 (4) : 839 – 858 .
   Web of Science ®Google Scholar
• Lin , C. H. , Morais , B. , Kerstetter , D. L. and Hou , J. S. 2007 . Examining the role of cognitive and affective image in predicting choice across natural, developed, and theme‐park destinations. . Journal of Travel Research , 46 (2) : 183 – 194 .
   Google Scholar
• Lockhart , D. G. 1997 . “ Islands and tourism: An overview. ” . In Island tourism: Trends & prospects , Edited by: Lockhart , D. G and Drakakis‐Smith , D . 3 – 20 . London : Pinter .
   Google Scholar
• Lubbe , B. 1998 . Primary image as a dimension of destination image: An empirical Assessment. . Journal of Travel & Tourism Marketing , 7 (4) : 21 – 43 .
   Google Scholar
• MacKay , K. J. and Fesenmaier , D. R. 1997 . Pictorial element of destination in image formation. . Annals of Tourism Research , 24 (3) : 537 – 565 .
   Web of Science ®Google Scholar
• Mansfeld , Y. 1992 . From motivation to actual travel. . Annals of Tourism Research , 19 (3) : 399 – 419 .
   Web of Science ®Google Scholar
• Markwick , M. 2001 . Postcards from Malta: Image, consumption, context. . Annals of Tourism Research , 28 (2) : 417 – 438 .
   Web of Science ®Google Scholar
• Milman , A. and Pizam , A. 1995 . The role of awareness and familiarity with a destination: The Central Florida Case. . Journal of Travel Research , 33 (3) : 21 – 27 .
   Google Scholar
• Ministry of Tourism, Leisure, & External Communications . 2008 . Handbook of tourism statistics , Mauritius : Ministry of Tourism, Leisure & External Communications .
   Google Scholar
• O'Leary , S. and Deegan , J. 2005 . Ireland's image as a tourism destination in France: Attribute importance and performance. . Journal of Travel Research , 43 (3) : 247 – 260 .
   Google Scholar
• Oliver , R. L. 1980 . A cognitive model of the antecedents and consequences of satisfaction decisions. . Journal of Marketing Research , 17 : 460 – 469 .
   Web of Science ®Google Scholar
• Peters , G. 1994 . Benchmarking customer service , London : Financial Times‐Pitman .
   Google Scholar
• Petrick , J. F. 2004 . The roles of quality, value, and satisfaction in predicting cruise passengers' behavioral intentions. . Journal of Travel Research , 42 (4) : 397 – 407 .
   Google Scholar
• Petrick , J. F. , Morais , D. D. and Norman , W. C. 2001 . An examination of the determinants of entertainment vacationers' intentions to revisit. . Journal of Travel Research , 40 (1) : 41 – 48 .
   Google Scholar
• Pike , S. and Ryan , C. 2004 . Destination positioning analysis through a comparison of cognitive, affective, and conative perceptions. . Journal of Travel Research , 42 (4) : 333 – 342 .
   Google Scholar
• Pizam , A. and Milman , A. 1993 . Predicting satisfaction among first time visitors to a destination by using the expectancy disconfirmation theory. . International Journal of Hospitality Management , 12 (2) : 197 – 209 .
   Google Scholar
• Prayag , G. 2007 . Exploring the relationship between destination image and brand personality of a tourist destination: An application of projective techniques. . Journal of Travel & Tourism Research , 2 : 111 – 130 .
   Google Scholar
• Prayag , G. and Ryan , C. 2008, July . From motivations to perceptions: The influence of nationality and ethnicity on destination choice and image Paper presented at the 14th Asia Pacific Tourism Association Annual Conference, Bangkok, Thailand
   Google Scholar
• Prebensen , N. K. 2007 . Exploring tourists' images of a distant destination. . Tourism Management , 27 (3) : 747 – 756 .
   Google Scholar
• Reilly , M. 1990 . Free elicitation of descriptive adjectives for tourism image assessment. . Journal of Travel Research , 28 : 21 – 26 .
   Google Scholar
• Rittichainuwat , B. N. , Qu , H. and Brown , T. J. 2001 . Thailand's international travel image. . Cornell Hotel & Restaurant Administration Quarterly , 42 (2) : 82 – 95 .
   Google Scholar
• Russel , J. A. , Ward , L. M. and Pratt , G. 1981 . Affective quality attributed to environments: A factor analytic study. . Environment and Behavior , 13 (3) : 259 – 288 .
   Web of Science ®Google Scholar
• Rust , R. and Oliver , R. L. 1994 . Service quality: New directions in theory and practice , London : Sage Publications .
   Google Scholar
• Ryan , C. 1995a . “ Beaches, life stage marketing. ” . In Island tourism , Edited by: Colin , M and Baum , T. G . 79 – 93 . Chichester, , UK : John Wiley & Sons .
   Google Scholar
• Ryan , C. 1995b . Researching tourist satisfaction: Issues, concepts and problems , London : Routledge .
   Google Scholar
• Ryan , C. and Cave , J. 2005 . Structuring destination image: A qualitative approach. . Journal of Travel Research , 44 (2) : 143 – 150 .
   Google Scholar
• Ryan , C. and Gu , H. 2007 . “ Destination branding and marketing: The role of marketing organisations. ” . In The handbook of destination marketing , Edited by: Oh , H . Oxford, , UK : Elsevier .
   Google Scholar
• Spreng , R. A. , Mackenzie , S. B. and Olshavsky , R. W. 1996 . A re‐examination of the determinants of consumer satisfaction. . Journal of Marketing , 60 : 15 – 32 .
   Web of Science ®Google Scholar
• Steenkamp , J. B. and Van Trijp , H. C. M. 1991 . The use of LISREL in validating marketing constructs. . International Journal of Research in Marketing , 8 : 283 – 299 .
   Google Scholar
• Sturma , M. 1999 . Packaging Polynesia's image. . Annals of Tourism Research , 26 (3) : 712 – 715 .
   Web of Science ®Google Scholar
• Tasci , A. D. A. and Gartner , W. C. 2007 . Destination image and its functional relationships. . Journal of Travel Research , 45 (4) : 413 – 425 .
   Google Scholar
• Tasci , A. D. A. , Gartner , W. C. and Cavusgil , S. T. 2007 . Conceptualization and operationalization of destination image. . Journal of Hospitality and Tourism Research , 31 (2) : 194 – 223 .
   Google Scholar
• Teas , R. K. 1993 . Expectations, performance evaluation and consumer's perception of quality. . Journal of Marketing , 57 (4) : 18 – 34 .
   Web of Science ®Google Scholar
• Thompson , B. 2000 . “ Ten commandments of structural equation modelling. ” . In Reading and understanding more multivariate statistics , Edited by: Grimm , L. G and Yarnold , P. R . 261 – 283 . Washington, DC : American Psychological Association .
   Google Scholar
• Um , S. , Chon , K. and Ro , Y. H. 2006 . Antecedents of revisit intention. . Annals of Tourism Research , 33 (4) : 1141 – 1158 .
   Web of Science ®Google Scholar
• Williams , D. R. 1989 . Great expectations and the limits to satisfaction: A review of recreation and consumer satisfaction research , Tampa, FL : USDA Forest Service . (Tech. Rep. SE‐52)
   Google Scholar
• World Travel & Tourism Council . 2009 . Travel and tourism economic impact report , London : Author .
   Google Scholar
• Yüksel , A. and Yüksel , F. 2001 . The expectancy‐disconfirmation paradigm: A critique. . Journal of Hospitality & Tourism Research , 25 (2) : 107 – 131 .
   Google Scholar