1,538
Views
5
CrossRef citations to date
0
Altmetric
Article

Online travel insurance purchase intention : a transaction cost perspective

&
Pages 1175-1186 | Received 06 Nov 2017, Accepted 04 Jun 2018, Published online: 29 Jun 2018

References

  • Aaker, D. A., Kumar, V., & Day, G. S. (2001). Marketing research. New York, NY: John Wiley & Sons.
  • Aladwani, A. M. (2001). Online banking: A field study of drivers, development challenges and expectations. International Journal of Information Management, 21(3), 213–225.
  • Aldas-Manzano, J., Ruiz-Mafe, C., Sanz-Blas, S., & Lassala-Navarré, C. (2011). Internet banking loyalty: Evaluating the role of trust, satisfaction, perceived risk and frequency of use. The Service Industries Journal, 31(7), 1165–1190.
  • Al-Debei, M. M., Akroush, M. N., & Ashouri, M. I. (2015). Consumer attitudes towards online shopping: The effects of trust, perceived benefits, and perceived web quality. Internet Research, 25(5), 707–733.
  • Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modelling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411–423.
  • Bagözzi, R. P., & Yi, Y. (2012). Specification, evaluation, and interpretation of structural equation models. Journal of the Academy of Marketing Science, 40(1), 8–34.
  • Bai, B., Hu, C., Elsworth, J., & Countryman, C. (2004). Online travel planning and college students: The spring break experience. Journal of Travel & Tourism Marketing, 17(2/3), 79–91.
  • Baker, M. J. (2001). Selecting a research methodology. The Marketing Review, 1(3), 373–397.
  • Bart, Y., Shankar, V., Sultan, F., & Urban, G. L. (2005). Are the drivers and role of online trust the same for all web sites and consumers?: A large-scale exploratory empirical study. Journal of Marketing, 69(4), 133–152.
  • Beldona, S., Morrison, A. M., & O’Leary, J. (2005). Online shopping motivations and pleasure travel products: A correspondence analysis. Tourism Management, 26(5), 561–570.
  • Bharadwaj, N., & Matsuno, K. (2006). Investigating the antecedents and outcomes of customer firm transaction cost savings in a supply chain relationship. Journal of Business Research, 59(1), 62–72.
  • Brun, I., Rajaobelina, L., & Ricard, L. (2014). Online relationship quality: Scale development and initial testing. International Journal of Bank Marketing, 32(1), 5–27.
  • Buhalis, D., & Licata, M. (2002). The future of eTourism intermediaries. Tourism Management, 23(3), 207–220.
  • Chaudhuri, A., & Holbrook, M. B. (2001). The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty. Journal of Marketing, 65(2), 83–93.
  • Cho, N., & Park, S. (2001). Development of electronic commerce user - consumer satisfaction index (ECUSI) for internet shopping. Industrial Management and Data Systems, 101(8), 400–406.
  • Cho, V. (2006). A study of the roles of trust and risks in information-oriented online legal services using an integrated model. Information & Management, 43(4), 502–520.
  • Chu, R. (2001). What online Hong Kong travelers look for on airline/travel websites? International Journal of Hospitality Management, 20(1), 95–100.
  • Chung, K.-H., & Shin, J.-I. (2010). The antecedents and consequents of relationship quality in internet shopping. Asia Pacific Journal of Marketing & Logistics, 22(4), 473–491.
  • Coase, R. H. (1937). The nature of the firm. Economica, 4(16), 386–405.
  • Elbeltagi, I., & Agag, G. (2016). E-retailing ethics and its impact on customer satisfaction and repurchase intention: A cultural and commitment-trust theory perspective. Internet Research, 26(1), 288–310.
  • Featherman, M., & Pavlou, P. A. (2003). Predicting e-services adoption: A perceived risk facets perspective. International Journal of Human–Computer Studies, 59(4), 451–474.
  • Filieri, R., Alguezaui, S., & McLray, F. (2015). Why do travelers trust tripadvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth. Tourism Management, 51, 174–185.
  • Flavian, C., & Guinaliu, M. (2006). Consumer trust, perceived security and privacy policy: Three basic elements of loyalty to a web site. Industrial Management and Data Systems, 106(5), 601–620.
  • Forsythe, S. M., & Shi, B. (2003). Consumer patronage and risk perceptions in internet shopping. Journal of Business Research, 56(11), 867–875.
  • Gerrard, P., & Cunningham, J. (2003). The diffusion of Internet banking among Singapore consumers. International Journal of Bank Marketing, 21(1), 16–28.
  • Grabner-Kräuter, S., & Faullant, R. (2008). Consumer acceptance of internet banking: The influence of internet trust. International Journal of Banking Marketing, 26(7), 483–504.
  • Ha, H.-Y., & Janda, S. (2014). The effect of customized information on online purchase intentions. Internet Research, 24(4), 496–519.
  • Hong, I. B., & Cho, H. (2011). The impact of consumer trust on attitudinal loyalty and purchase intentions in B2C e-marketplaces: Intermediary trust vs seller trust. International Journal of Information Management, 31(5), 469–479.
  • Järvinen, R., & Suomi, K. (2011). Reputation attributes in retailing services: Managerial perspective. Managing Service Quality, 21(4), 410–423.
  • Jeniffer, M. S., & Chandran, A. (2016). Impact of e-travel insurance platforms on customization ventures: An explorative reportage. International Journal on Global Business Management and Research, 5(2), 8–16.
  • Jeong, M., Oh, H., & Gregoire, M. (2003). Conceptualizing web site quality and its consequences in the lodging industry. International Journal of Hospitality Management, 22(2), 161–175.
  • Jöreskog, K. G., & Sörbom, D. (1999). LISREL 8.3 and PRELIS 2.3. Mooresville, IN: Scientific Software International.
  • Joshi, A. W., & Sharma, S. (2004). Customer knowledge development: Antecedent and impact on new product performance. Journal of Marketing, 68(4), 47–59.
  • Kerlinger, F. N., & Lee, H. B. (2008). Foundations of behavioral research (5th ed.). Independence, KY: Wadsworth Thomson.
  • Kim, D. J., Kim, W. G., & Han, J. S. (2007). A perceptual mapping of online travel agencies and preference attributes. Tourism Management, 28(2), 591–603.
  • Kim, D. J., Song, Y. I., Breynoy, S. B., & Rao, H. R. (2005). A multidimensional trust formation model in b-to-c e-Commerce: A conceptual framework and content analyses of academia/practitioner perspectives. Decision Support Systems, 40(2), 143–165.
  • Kim, M.-J., Chung, N., & Lee, C.-K. (2011). The effect of perceived trust on electronic commerce: Shopping online for tourism products and services in South Korea. Tourism Management, 32(2), 256–265.
  • Kim, M. J., Chung, N., Lee, C.-K., & Kim, J. M. (2012). Do loyalty groups differ in the role of trust in online tourism shopping? a process perspective. Journal of Travel &Tourism Marketing, 29(4), 352–368.
  • Kim, M. J., Lee, C.-K., Chung, N., & Kim, W. G. (2013). Factors affecting online tourism group buying and the moderating role of loyalty. Journal of Travel Research, 53(3), 380–394.
  • Kim, W. G., Ma, X., & Kim, D. J. (2006). Determinants of Chinese hotel customers’ e-satisfaction and purchase intentions. Tourism Management, 27(5), 890–900.
  • Kim, Y. G., & Li, G. (2009). Customer satisfaction with and loyalty towards online travel products: A transaction cost economics perspective. Tourism Economics, 15(4), 825–846.
  • Ku, E. C. S., & Fan, Y. W. (2009). The decision making in selecting online travel agencies: An application of analytic hierarchy process. Journal of Travel & Tourism Marketing, 26(5/6), 482–493.
  • Kuhlmeier, D., & Knight, G. (2005). Antecedents to internet-based purchasing: A multinational study. International Marketing Review, 22(4), 460–473.
  • Ladhari, R., & Leclerc, A. (2013). Building loyalty with online financial services customers: Is there a gender difference? Journal of Retailing and Consumer Services, 20(6), 560–569.
  • Lee, M.-C. (2009). Factors influencing the adoption of Internet banking: An integration of TAM and TPB with perceived risk and perceived benefits. Electronic Commerce Research and Applications, 8(3), 130–141.
  • Li, H., Jiang, J., & Wu, M. (2014). The effects of trust assurances on consumers’ initial online trust: A two-stage decision-making process perspective. International Journal of Information Management, 34(3), 395–405.
  • Li, T., & Calantone, R. J. (1998). The impact of market knowledge competence on new product advantage: Conceptualization and empirical examination. Journal of Marketing, 62(4), 13–29.
  • Liang, T., & Huang, J. (1998). An empirical study on consumer acceptance of products in electronic markets: A transaction cost model. Decision Support System, 24(1), 29–43.
  • Lim, S. H., Hur, Y., Lee, S., & Koh, C. E. (2009). Role of trust in adoption of online auto insurance. Journal of Computer Information Systems, 50(2), 151–159.
  • Morrison, D. E., & Firmstone, J. (2000). The social function of trust and implications for e-commerce. International Journal of Advertising, 19(5), 599–623.
  • Mukherjee, A., & Nath, P. (2007). Role of electronic trust in online retailing: A re-examination of the commitment-trust theory. European Journal of Marketing, 41(9/10), 1173–1202.
  • Müller, M., & Aust, H. (2011). Transaction costs detailed: Single-industry studies and operationalization. Industrial Management & Data Systems, 111(8), 1287–1331.
  • Muñoz-Leiva, F., Hernández-Méndez, J., & Sánchez-Fernández, J. (2012). Generalising user behavior in online travel sites through the Travel 2.0 website acceptance model. Online Information Review, 36(6), 879–902.
  • Nienaber, A.-M., Hofeditz, M., & Searle, R. H. (2014). Do we bank on regulation or reputation?: A meta-analysis and meta-regression or organizational trust in the financial services sector. International Journal of Bank Marketing, 32(5), 367–407.
  • Ofori, K. S., Boateng, H., Okoe, A. F., & Gvozdanovic, I. (2017). Examining customers’ continuance intentions towards internet banking usage. Marketing Intelligence & Planning, 35(6), 756–773.
  • Pappas, N. (2016). Marketing strategies, perceived risks, and consumer trust in online buying behaviour. Journal of Retailing and Consumer Services, 29, 92–103.
  • Penning, R., Wilcox, D., & Grover, V. (2004). The role of system trust in business-to-consumer transactions. Journal of Management Information Systems, 20(3), 197–226.
  • Plank, R. E., Reid, D. A., & Pullins, E. B. (1999). Perceived trust in business-to-business sales: A new measure. The Journal of Personal Selling & Sales Management, 19(3), 61–71.
  • Polatoglu, V., & Ekin, S. (2001). An empirical investigation of the Turkish consumers’ acceptance of Internet banking services. International Journal of Bank Marketing, 19(4), 156–165.
  • Rasty, F., Chou, C.-J., & Feiz, D. (2013). The impact of internet travel advertising design, tourists’ attitude, and internet travel advertising effect on tourists’ purchase intention: The moderating role of involvement. Journal of Travel & Tourism Marketing, 30(5), 482–496.
  • Sahi, G. K., Sekhon, H. S., & Quareshi, T. K. (2016). Role of trust beliefs in predicting purchase intentions. International Journal of Retail & Distribution Management, 44(8), 860–880.
  • Taiwan Insurance Institute. (2015). Insurance statistics. Retrieved December 31, 2015, from www.till.org.tw
  • Tamimi, N., & Sebastianelli, R. (2015). The relative importance of e-tailer website attributes on the likelihood of online purchase. Internet Research, 25(2), 169–183.
  • Teo, T. S., & Yu, Y. (2005). Online buying behavior: A transaction cost economics perspective. Omega, 33(5), 451–465.
  • Wen, I. (2012). An empirical study of an online travel purchase intention model. Journal of Travel & Tourism Marketing, 29(1), 18–39.
  • Williams, A. M., & Balaz, V. (2015). Tourism, risk and uncertainty: Theoretical reflections. Journal of Travel Research, 54(3), 271–287.
  • Williamson, O. E. (1981). The economics of organization: The transaction cost approach. American Journal of Sociology, 87(3), 548–577.
  • Wu, S. I. (2003). Relationship between consumer characteristics attitude toward online Shopping. Marketing Intelligence & Planning, 21(1), 37–44.
  • Yousafzai, S., Pallister, J., & Foxall, G. (2003). A proposed model of e-trust for electronic banking. Technovation, 23(11), 847–860.
  • Yu, T.-W. (2017). Can non-life insurers improve policyholder relationships in online services? Total Quality Management & Business Excellence, 28(8), 825–839.
  • Yu, T.-W., & Tung, F.-C. (2013). Investigation effects of relationship marketing types in life insurers in Taiwan. Managing Service Quality, 23(2), 111–130.
  • Zhang, Y., Fang, Y., Wei, K.-K., Ramsey, E., McCole, P., & Chen, H. (2011). Repurchase intention in B2C e-commerce-A relationship quality perspective. Information & Management, 48(6), 192–200.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.