Travel insurance: the attributes, consequences, and values of using travel insurance as a risk-reduction strategy

References

• Ajzen, I., & Fishbein, M. (1980). Understanding attitudes and predicting social behaviour. Englewood Cliffs, NJ: Prentice Hall.
   Google Scholar
• Altman, D. G. (1991). Randomisation. BMJ: British Medical Journal, 302(6791), 1481.
   Google Scholar
• Basala, S. L., & Klenosky, D. B. (2001). Travel-style preferences for visiting a novel destination: A conjoint investigation across the novelty-familiarity continuum. Journal of Travel Research, 40(2), 172–182.
   Google Scholar
• Bauman, A. (2015). The use of the repertory grid technique in online trust research. Qualitative Market Research: An International Journal, 18(3), 362–382.
   Web of Science ®Google Scholar
• Baxter, D. I., Goffin, K., & Szwejczewski, M. (2014). The repertory grid technique as a customer insight method. Research-Technology Management, 57(4), 35–42.
   Web of Science ®Google Scholar
• Beatty, S. E., Kahle, L. R., Homer, P., & Misra, S. (1985). Alternative measurement approaches to consumer values: The list of values and the Rokeach value survey. Psychology & Marketing, 2(3), 181–200.
   Google Scholar
• Becker, B. W., & Connor, P. E. (1981). Personal values of the heavy user of mass media. Journal of Advertising Research, 21, 37–43.
   Web of Science ®Google Scholar
• Begg, D., Fischer, S., & Dornbusch, R. (2000). Economics. London: The McGraw-Hill Companies.
   Google Scholar
• Brunel, O., & Pichon, P. E. (2004). Food‐related risk‐reduction strategies: Purchasing and consumption processes. Journal of Consumer Behaviour, 3(4), 360–374.
   Google Scholar
• Burton, M. L., & Nerlove, S. B. (1976). Balanced designs for triads tests: Two examples from English. Social Science Research, 5(3), 247–267.
   Google Scholar
• Carr, N. (2001). An exploratory study of gendered differences in young tourists perception of danger within London. Tourism Management, 22(5), 565–570.
   Web of Science ®Google Scholar
• Cases, A.-S. (2002). Perceived risk and risk-reduction strategies in Internet shopping. The International Review of Retail, Distribution and Consumer Research, 12(4), 375–394.
   Google Scholar
• Chou, P.-L., & Yao, C.-H. (2011). Applying a mixed logit model approach to analyze china’s travel insurance decision-making behavior. Journal of Statistics and Management Systems, 14(6), 1057–1066.
   Google Scholar
• Davis, J. J. (2011). Advertising research: Theory & practice. Pearson Higher Ed. Upper Saddle River, NJ: Prentice Hall.
   Google Scholar
• Dimanche, F., & Lepetic, A. (1999). New Orleans tourism and crime: A case study. Journal of Travel Research, 38(1), 19–23.
   Google Scholar
• Dowling, G. R., & Staelin, R. (1994). A model of perceived risk and intended risk-handling activity. Journal of Consumer Research, 21(1), 119–134.
   Web of Science ®Google Scholar
• Embacher, J., & Buttle, F. (1989). A repertory grid analysis of Austria’s image as a summer 26 vacation destination. Journal of Travel Research. Winter, 3–7. doi:10.1177/004728758902700302
   Google Scholar
• Fenech, T., & O’Cass, A. (2001). Internet users’ adoption of Web retailing: user and product dimensions. Journal of Product & Brand Management, 10 (6), 361–381.
   Google Scholar
• Floyd, M. F., Gibson, H., Pennington-Gray, L., & Thapa, B. (2004). The effect of risk perceptions on intentions to travel in the aftermath of September 11, 2001. Journal of Travel & Tourism Marketing, 15(2–3), 19–38.
   Google Scholar
• Frost, W. A. K., & Braine, R. L. (1967). The application of the repertory grid technique to problems in market research. Commentary. 9(3), 161–175.
   Google Scholar
• Gibson, H., & Yiannakis, A. (2002). Tourist roles: Needs and the lifecourse. Annals of Tourism Research, 29(2), 358–383.
   Web of Science ®Google Scholar
• Guba, E. G. (1978). Toward a methodology of naturalistic inquiry in educational evaluation. In CSE monograph series in evaluation (pp. 8).
   Google Scholar
• Gutman, J. (1982). A means-end chain model based on consumer categorization processes. The Journal of Marketing, 46, 60–72.
   Web of Science ®Google Scholar
• Gutman, J., & Reynolds, T. J. (1979). An investigation of the levels of cognitive abstraction utilized by consumers in product differentiation. Attitude Research under the Sun, J. Eighmey, ed., Chicago: American Marketing Association, 128–150.
   Google Scholar
• Hamilton, R. (2016). Consumer-based strategy: Using multiple methods to generate consumer insights that inform strategy. Journal of the Academy of Marketing Science, 44, 281-285..
   Google Scholar
• Han, E. (2016). How upfront travel insurance compares with the cost of an overseas hospital bed. Sydney Morning Herald. Retrieved from http://www.smh.com.au/business/consumer-affairs/travel-insurance-often-much-cheaper-than-a-hospital-bed-overseas-cost-comparison-shows-20160105-glzhxp.html
   Google Scholar
• Hardison, H. G., & Neimeyer, R. A. (2011). Assessment of personal constructs: Features and functions of constructivist techniques. Personal Construct Methodology, Dec, 1–51.
   Google Scholar
• Hsu, C. H., Kang, S. K., & Lam, T. (2006). Reference group influences among Chinese travelers. Journal of Travel Research, 44(4), 474–484.
   Google Scholar
• Hung, K. K., Lin, A. K., Cheng, C. K., Chan, E. Y., & Graham, C. A. (2014). Travel health risk perceptions and preparations among travelers at Hong Kong international airport. Journal of Travel Medicine, 21(4), 288–291.
   PubMed Web of Science ®Google Scholar
• Jacoby, J., & Kaplan, L. B. (1972). The components of perceived risk. Advances in Consumer Research, 1(1), 382–393
   Google Scholar
• Jankowicz, A. (1987). Whatever became of George Kelly? Applications and implications. American Psychologist, 42(5), 481.
   Web of Science ®Google Scholar
• Kahneman, D., & Tversky, A. (1982). Variants of uncertainty. Cognition, 11(2), 143–157.
   PubMed Web of Science ®Google Scholar
• Kahnemann, D., & Tversky, A. (1979). Prospect theory: An analysis of decision under risk. Econometrica, 47, 263–291.
   Web of Science ®Google Scholar
• Karl, M. (2016). Risk and uncertainty in travel decision-making. Journal of Travel Research, 57(1), 129-146.
   Web of Science ®Google Scholar
• Kelly, G. (1955). Personal construct psychology. New York: Norton.
   Google Scholar
• Kim, L. H., Qu, H., & Kim, D. J. (2009). A study of perceived risk and risk reduction of purchasing air‐tickets online. Journal of Travel & Tourism Marketing, 26(3), 203–224.
   Web of Science ®Google Scholar
• Kolstad, J. T., & Chernew, M. E. (2009). Quality and consumer decision making in the market for health insurance and health care services. Medical Care Research and Review, 66(1), 28S–52S.
   PubMed Web of Science ®Google Scholar
• Lam, T., & Hsu, C. H. (2006). Predicting behavioral intention of choosing a travel destination. Tourism Management, 27(4), 589–599.
   Web of Science ®Google Scholar
• Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of Marketing, 80(6), 69–96.
   Web of Science ®Google Scholar
• Lepp, A., & Gibson, H. (2003). Tourist roles, perceived risk and international tourism. Annals of Tourism Research, 30(3), 606–624.
   Web of Science ®Google Scholar
• Lin, P.-J., Jones, E., & Westwood, S. (2009). Perceived risk and risk-relievers in online travel purchase intentions. Journal of Hospitality Marketing & Management, 18(8), 782–810.
   Google Scholar
• Lo, A. S., Cheung, C., & Law, R. (2011). Hong Kong residents’ adoption of risk reduction strategies in leisure travel. Journal of Travel & Tourism Marketing, 28(3), 240–260.
   Web of Science ®Google Scholar
• Lo, A. S., Law, R., & Cheung, C. (2011). Segmenting leisure travelers by risk reduction strategies. Journal of Travel & Tourism Marketing, 28(8), 828–839.
   Web of Science ®Google Scholar
• Maser, B., & Weiermair, K. (1998). Travel decision-making: From the vantage point of perceived risk and information preferences. Journal of Travel & Tourism Marketing, 7(4), 107–121.
   Google Scholar
• McCarthy, M., & Henson, S. (2005). Perceived risk and risk reduction strategies in the choice of beef by Irish consumers. Food Quality and Preference, 16(5), 435–445.
   Web of Science ®Google Scholar
• McCarty, J. A., & Shrum, L. (1993). The role of personal values and demographics in predicting television viewing behavior: Implications for theory and application. Journal of Advertising, 22(4), 77–101.
   Web of Science ®Google Scholar
• McIntosh, I. B., Swanson, V., Power, K. G., Raeside, F., & Dempster, C. (1998). Anxiety and health problems related to air travel. Journal of Travel Medicine, 5(4), 198–204.
   PubMed Web of Science ®Google Scholar
• Mitchell, V. W., Davies, F., Moutinho, L., & Vassos, V. (1999). Using neural networks to understand service risk in the holiday product. Journal of Business Research, 46(2), 167–180.
   Web of Science ®Google Scholar
• Mitchell, V. W., & Greatorex, M. (1993). Risk perception and reduction in the purchase of consumer services. Service Industries Journal, 13(4), 179–200.
   Web of Science ®Google Scholar
• Mitchell, V.-W., & McGoldrick, P. J. (1996). Consumer’s risk-reduction strategies: A review and synthesis. International Review of Retail, Distribution and Consumer Research, 6(1), 1–33.
   Google Scholar
• Money, R. B., & Crotts, J. C. (2003). The effect of uncertainty avoidance on information search, planning, and purchases of international travel vacations. Tourism Management, 24(2), 191–202.
   Web of Science ®Google Scholar
• Nell, M., & Richter, A. (2005). Catastrophic events as threats to society: Private and public risk management strategies. In Risk management (pp. 321–340). Berlin, Heidelberg: Springer.
   Google Scholar
• Phillips, J. M., & Reynolds, T. J. (2009). A hard look at hard laddering: A comparison of studies examining the hierarchical structure of means-end theory. Qualitative Market Research: An International Journal, 12(1), 83–99.
   Google Scholar
• Pickup, L., Bowater, S., Thorne, S., Clift, P., & Hudsmith, L. (2016). P31 Travel insurance in adult congenital heart disease patients: Do they declare their condition?. International Journal of Cardiology, 223, 316-317.
   Google Scholar
• Pike, S. (2012). Destination positioning opportunities using personal values: Elicited through the repertory test with laddering analysis. Tourism Management, 33(1), 100–107.
   Web of Science ®Google Scholar
• Pike, S. D. (2017).Personal construct theory and the repertory test. In Handbook of Research Methods for Tourism and Hospitality Management. Abingdon, Oxon: Edward Elgar Publishing.
   Google Scholar
• Pike, S., & Kotsi, F. (2016). Stopover destination image—Using the Repertory Test to identify salient attributes. Tourism Management Perspectives, 18, 68–73.
   Google Scholar
• Pitts, R. E., & Woodside, A. G. (1986). Personal values and travel decisions. Journal of Travel Research, 25(1), 20–25.
   Google Scholar
• Reisinger, Y., & Mavondo, F. (2005). Travel anxiety and intentions to travel internationally: Implications of travel risk perception. Journal of Travel Research, 43(3), 212–225.
   Google Scholar
• Reynolds, T. J., & Gutman, J. (1988). Laddering theory, method, analysis, and interpretation. Journal of Advertising Research, 28(1), 11–31.
   Web of Science ®Google Scholar
• Richter, L. K. (2003). International tourism and its global public health consequences. Journal of Travel Research, 41(4), 340–347.
   Google Scholar
• Roehl, W. S., & Fesenmaier, D. R. (1992). Risk perceptions and pleasure travel: An exploratory analysis. Journal of Travel Research, 30(4), 17–26.
   Google Scholar
• Rokeach, M. (1968). Beliefs, attitudes and values: A theory of organization and change. San Francisco: Jossey-Bass.
   Google Scholar
• Schneider, P. (2004). Why should the poor insure? Theories of decision-making in the context of health insurance. Health Policy and Planning, 19(6), 349–355.
   PubMed Web of Science ®Google Scholar
• Schweer, J. (1986). Perceived leisure risk: Implications and interventions for therapeutic recreation in clinical settings. Journal of Expanding Horizons in Therapeutic Recreation, 1, 64–66.
   Google Scholar
• Sheng-Hshiung, T., Gwo-Hshiung, T., & Kuo-Ching, W. (1997). Evaluating tourist risks from fuzzy perspectives. Annals of Tourism Research, 24(4), 796–812.
   Web of Science ®Google Scholar
• Slovic, P. (1972). Information processing, situation specificity, and the generality of risk-taking behavior. Journal of Personality and Social Psychology, 22(1), 128.
   Web of Science ®Google Scholar
• Slovic, P., & Lichtenstein, S. (1968). Relative importance of probabilities and payoffs in risk taking. Journal of Experimental Psychology, 78(3p2), 1.
   PubMedGoogle Scholar
• Sönmez, S. F., Apostolopoulos, Y., & Tarlow, P. (1999). Tourism in crisis: Managing the effects of terrorism. Journal of Travel Research, 38(1), 13–18.
   Google Scholar
• Stewart, V., and Stewart, A. (1981). Business Applications of Repertory Grid. Berkshire: McGraw Hill.
   Google Scholar
• Suter, J., Duke, C., Harms, A., Joshi, A., Rzepecka, J., Lechardoy, L., … Lucica, E. (2017). Study on Consumer’s decision making in insurance services: A behavioural economics perpective. Accessed, June 18, 2018, from https://publications.europa.eu/en/publication-detail/-/publication/10145b0b-a7e8-11e7-837e-01aa75ed71a1/language-en
   Google Scholar
• Tversky, A., & Kahneman, D. (1992). Advances in prospect theory: Cumulative representation of uncertainty. Journal of Risk and Uncertainty, 5, 297–323.
   Web of Science ®Google Scholar
• Vinson, D. E., Scott, J. E., & Lamont, L. M. (1977). The role of personal values in marketing and consumer behavior. The Journal of Marketing, 44–50. doi:10.2307/1250633
   Web of Science ®Google Scholar
• Whitlark, D., & Allred, C. (2003). Driving your market values research helps create a market-driving strategy. Marketing Research, 15(4), 33–38.
   Google Scholar
• Xiang, Z., & Gretzel, U. (2010). Role of social media in online travel information search. Tourism Management, 31(2), 179–188.
   Web of Science ®Google Scholar