A data-driven approach to guest experiences and satisfaction in sharing

References

• About us. Airbnb (2016). Retrieved April 27, 2017, from https://zh.airbnb.com/about/about-us
   Google Scholar
• Bai, Q., Xiong, G., Zhao, Y., & He, L. (2014). Analysis and detection of bogus behavior in web crawler measurement ☆. Procedia Computer Science, 31, 1084–1091.
   Google Scholar
• Blei, D. M., & Lafferty, J. D. (2007). A correlated topic model of science. The Annals Of Applied Statistics, 1(1), 17–35. doi:10.1214/07-AOAS114
   Web of Science ®Google Scholar
• Cadotte, E. R., & Turgeon, N. (2016). Key factors in guest satisfaction:. Cornell Hotel & Restaurant Administration Quarterly, 28(4), 44–51.
   Google Scholar
• Callan, D. R. J., & Bowman, L. (2000). Selecting a hotel and determining salient quality attributes: A preliminary study of mature british travellers. International Journal of Tourism Research, 2(2), 97–118.
   Google Scholar
• Chan, K. L. J. C., & Baum, T. (2007). Researching consumer satisfaction: An extension of herzberg’s motivator and hygiene factor theory. Journal of Travel & Tourism Marketing, (1), 71.
   Google Scholar
• Chen, H., Chiang, R. H. L., & Storey, V. C. (2012). Business intelligence and analytics: From big data to big impact. Management Information Systems, 36(4), 1165–1188. .
   Google Scholar
• Geiger, A., Horbel, C., & Germelmann, C. C. (2017). “give and take”: How notions of sharing and context determine free peer-to-peer accommodation decisions. Journal of Travel & Tourism Marketing, 35(1), 5-15.
   Web of Science ®Google Scholar
• Gibbs, C., Guttentag, D., Gretzel, U., Morton, J., & Goodwill, A. (2017). Pricing in the sharing economy: A hedonic pricing model applied to airbnb listings. Journal of Travel & Tourism Marketing, 35(1), 46–56.
   Web of Science ®Google Scholar
• Guo, Y., Barnes, S. J., & Jia, Q. (2017). Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichletallocation. Tourism Management, 59, 467–483.
   Web of Science ®Google Scholar
• Guttentag, D., Smith, S., Potwarka, L., & Havitz, M. (2016). Why tourists choose airbnb: A motivation-based segmentation study. Journal of Travel Research, 57(1), 004728751769698.
   Google Scholar
• Heo, C. Y. (2016). Sharing economy and prospects in tourism research. Annals of Tourism Research, 58, 166–170.
   Web of Science ®Google Scholar
• Herzberg, F. (1966). Work and the Nature of Man. Cleveland: World Publishing.
   Google Scholar
• Kathan, W., Matzler, K., & Veider, V. (2016). The sharing economy: Your business model’s friend or foe? Business Horizons, 59(6), 663–672.
   Web of Science ®Google Scholar
• Kim, B., Kim, S., & Heo, C. Y. (2016). Analysis of satisfiers and dissatisfiers in online hotel reviews on social media. International Journal of Contemporary Hospitality Management, 28(9), 1915–1936.
   Web of Science ®Google Scholar
• Knutson, B. J. (1988). Frequent travelers: Making them happy and bringing them back *. Cornell Hotel & Restaurant Administration Quarterly, 29(1), 82–87.
   Google Scholar
• Liang, L. J., Choi, H. C., & Joppe, M. (2015). Understanding repurchase intention of airbnb consumers: Perceived authenticity, electronic word-of-mouth, and price sensitivity. Journal of Travel & Tourism Marketing, 35 (1), 73–89.
   Google Scholar
• Lipsman, A. (2007). Online consumer-generated reviews have significant impact on offline purchase behavior. comScore.
   Google Scholar
• Möhlmann, M. (2015). Collaborative consumption: Determinants of satisfaction and the likelihood of using a sharing economy option again. Journal of Consumer Behaviour, 14(3), 193–207.
   Web of Science ®Google Scholar
• Mudambi, S. M., & Schuff, D. (2010). What makes a helpful online review? a study of customer reviews on amazon.com. Social Science Electronic Publishing, 34(1), 185–200.
   Google Scholar
• Owyang, J. S. A. G. (2015). Sharing is the new buying: How to win in the collaborative economy. Sb Business Weekly.
   Google Scholar
• Pan, B., Maclaurin, T., & Crotts, J. C. (2007). Travel blogs and the implications for destination marketing. Journal of Travel Research, 46, 35–45.
   Google Scholar
• Pine, B. J., & Gillmore, J. H. (2011). The experience economy. Boston: Harvard Business Review Press.
   Google Scholar
• Poon, K. Y., & Huang, W. (2017). Past experience, traveler personality and tripographics on intention to use Airbnb. International Journal of Contemporary Hospitality Management, 29(9), 2425–2443.
   Web of Science ®Google Scholar
• PricewaterhouseCoopers. (2016). Demand and capacity for hotels and conference centres in londons: Report to the greater London Authority. London: the Greater London Authority.
   Google Scholar
• Quattrone, G., Proserpio, D., Quercia, D., Capra, L., & Musolesi, M. (2016). Who benefits from the sharing economy of airbnb? WWW '16 Proceedings of the 25thInternational Conference on World Wide Web 1385–1394.
   Google Scholar
• Rhee, H. T., & Yang, S. (2015a). Does hotel attribute importance differ by hotel? Focusing on hotel star-classifications and customers’ overall ratings. Computers in Human Behavior, 50, 576–587.
   Web of Science ®Google Scholar
• Rhee, H. T., & Yang, S. B. (2015b). How does hotel attribute importance vary among different travelers? An exploratory case study based on a conjoint analysis. Electronic Markets, 25(3), 211–226.
   Web of Science ®Google Scholar
• Rifkin, J. (2014). The zero marginal cost society: The internet of things, the collaborative commons and the eclipse of capitalism. New York, NY: Palgrave Macmillan.
   Google Scholar
• Romesburg, H. C. (1984). Cluster analysis for researchers. Belmont, CA: Lifetime Learning Publications.
   Google Scholar
• Sánchez‐Franco, M. J., Navarro‐García, A., & Rondán‐Cataluña, F. J. (2016). Online customer service reviews in urban hotels: A data mining approach. Psychology & Marketing, 33(12), 1174–1186.
   Web of Science ®Google Scholar
• Schmitt, B. H. (2003). Customer experience management:a revolutionary approach to connecting with your customers. New York: John Wiley & Sons.
   Google Scholar
• Shanka, T., & Taylor, R. (2004). An investigation into the perceived importance of service and facility attributes to hotel satisfaction. Journal of Quality Assurance in Hospitality & Tourism, 4(3–4), 119–134.
   Google Scholar
• Toutanova, K., Klein, D., Manning, C., & Singer, Y. (2003). Feature-rich part-of-speech tagging with a cyclic dependency network. NAACL '03 Proceedings of the 2003 Conference of the North American Chapter of the Association for Computational Linguistics on Human Language Technology - Volume 1, 173–180.
   Google Scholar
• Tussyadiah, I. P. (2016). Factors of satisfaction and intention to use peer-to-peer accommodation. International Journal of Hospitality Management, 55, 70–80.
   Web of Science ®Google Scholar
• Tussyadiah, I. P., & Pesonen, J. (2015). Impacts of peer-to-peer accommodation use on travel patterns. Journal of Travel Research, 55(8), 1022–1040.
   PubMed Web of Science ®Google Scholar
• Tussyadiah, I. P., & Sigala, M. (2018). Shareable tourism: Tourism marketing in the sharing economy. Journal of Travel & Tourism Marketing, 35(1), 1–4.
   Web of Science ®Google Scholar
• Tussyadiah, I. P., & Zach, F. (2017). Identifying salient attributes of peer-to-peer accommodation experience. Journal of Travel & Tourism Marketing, 34(5), 636–652.
   Web of Science ®Google Scholar
• Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68, 1–17.
   Web of Science ®Google Scholar
• Wang, D., & Nicolau, J. L. (2017). Price determinants of sharing economy based accommodation rental: a study of listings from 33 cities on airbnb.com. International Journal Of Hospitality Management, 62(2017), 120–131. doi:10.1016/j.ijhm.2016.12.007
   Web of Science ®Google Scholar
• Wiles, A., & Crawford, A. (2017). Network hospitality in the share economy: Understanding guest experiences and the impact of sharing on lodging. International Journal of Contemporary Hospitality Management, 29(9), 2444–2463.
   Web of Science ®Google Scholar
• Xiang, Z., Schwartz, Z., Gerdes, J. H., Jr, & Uysal, M. (2015). What can big data and text analytics tell us about hotel guest experience and satisfaction? International Journal of Hospitality Management, 44, 120–130.
   Web of Science ®Google Scholar
• Yang, Y., Tan, K. P., & Li, X. R. (2019). Antecedents and consequences of home-sharing stays: Evidence from a nationwide household tourism survey. Tourism Management, 70, 15–28.
   Web of Science ®Google Scholar
• Zhou, L., Ye, S., Pearce, P. L., & Wu, M. (2014). Refreshing hotel satisfaction studies by reconfiguring customer review data. International Journal of Hospitality Management, 38, 1–10.
   Web of Science ®Google Scholar