The dark side of co-creation in a tourism experience: an exploratory study of the different types of ill-being

References

• Abbes, I., & Touil, S. (2017). Formes du bien-être et expériences de consommation: une application au secteur touristique. Décisions Marketing, 87, 83–100.
   Google Scholar
• Adie, J. W., Duda, J. L., & Ntoumanis, N. (2012). Perceived coach-autonomy support, basic need satisfaction and the well- and ill-being of elite youth soccer players: A longitudinal investigation. Psychology of Sport and Exercise, 13, 51–59.
   Web of Science ®Google Scholar
• Akaka, M. A., & Vargo, S. L. (2014). Technology as an operant resource in service (eco) systems. Information Systems and e-Business Management, 12(3), 367–384.
   Web of Science ®Google Scholar
• Allport, F. H. (1924). Social Psychology. Cambridge, MA: Riverside Press.
   Google Scholar
• Anderson, L., Ostrom, A. L., Corus, C., Fisk, R. P., Gallan, A. S., Giraldo, M., … Williams, J. D. (2013). Transformative service research: An agenda for the future. Journal of Business Research, 66, 1203–1210.
   Web of Science ®Google Scholar
• Bertella, G. (2014). The co-creation of animal-based tourism experience. Tourism Recreation Research, 39(1), 115–125.
   Google Scholar
• Blatt, S. J. (1974). Levels of object representation in anaclitic and introjective depression. The Psychoanalytic Study of the Child, 29(1), 107–157.
   PubMedGoogle Scholar
• Borteyrou, X., Schweitzer, M. B., & Spielberger, C. D. (2008). Une adaptation française du STAXI-2, inventaire de colère-trait et de colère-état de C.D. Spielberger The French adaptation of the STAXI −2, C.D. Spielberger’s State-trait anger expression inventory. L’encéphale, 34, 249–255.
   PubMed Web of Science ®Google Scholar
• Boswijk, A., Thijssen, T., & Peelen, E. (2007). The experience economy: A new perspective. Amsterdam: Pearson Education.
   Google Scholar
• Boyer, M. (1996). L’invention du tourisme. collection découvertes (pp. 160). Paris: Éditions Gallimard.
   Google Scholar
• Campos, A. C., Mendes, J., Oom do Valle, P., & Scott, N. (2016). Co-creation experiences: attention and memorability. Journal of Travel & Tourism Marketing, 33, 1309–1336.
   Web of Science ®Google Scholar
• Carù, A., & Cova, B. (2007). Consuming experience. Routledge.
   Google Scholar
• Chen, C. F., & Chen, F. S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Journal of Tourism Management, 31, 29–35.
   Web of Science ®Google Scholar
• Cova, B., & Cova, V. (2004). L’hyperconsommateur, entre immersion et sécession. In N. Aubert ( coord.), L’individu hypermoderne (pp. 199–214). Ramonville: Erès.
   Google Scholar
• Cova, B., Pace, S., & Skalén, P. (2015). Brand volunteering: Value co-creation with unpaid consumers. Marketing Theory, 15, 465–485. Epub ahead of print 4 February 2015.
   Web of Science ®Google Scholar
• Csikszentmihalyi, M. (1997). Finding flow: The psychology of engagement with everyday life. New York: Harper Collins.
   Google Scholar
• Darwin, C. (1965). The expression of the emotions in man and animals. Chicago, IL: University of Chicago.
   Google Scholar
• De Moja, C. A., & Spielberger, C. D. (1997). Anger and drug addiction. Psychological Reports, 81, 152–154.
   PubMed Web of Science ®Google Scholar
• Diener, E. (1984). Subjective well-being. Psychological Bulletin, 95(3), 542–575.
   PubMed Web of Science ®Google Scholar
• Diener, E. (2005). Guidelines for national Indicators of subjective well-being and ill-being. Journal of Happiness Studies, 7(4), 397–404.
   Google Scholar
• Dimanche, F., & Andrades, L. (2014). Co-creation of experience value: a tourist behaviour approach. In M. Chen & J. Uysal (Eds.), Creating experience value in tourism (pp. 95–112). London: CABI.
   Google Scholar
• Dobson, K. S. (1985). The relationship between anxiety and depression. Clinical Psychology Review, 5, 307–324.
   Web of Science ®Google Scholar
• Edvardsson, B., Tronvoll, B., & Gruber, T. (2011). Expanding understanding of service exchange and value co-creation: a social construction approach. Journal of the Academy of Marketing Science, 39(2), 327–339.
   Web of Science ®Google Scholar
• Eiglier, P., & Langeard, E. (1987). Servuction: Le marketing des services. Strategie Et Management, 7, 202.
   Google Scholar
• Ekici, A., Sirgy, M. J., Lee, D. J., Yu, G. B., & Bosnjak, M. (2017). The effects of shopping well-being and shopping ill-being on consumer life satisfaction. Applied Research Quality Life 13, 333-353.
   Web of Science ®Google Scholar
• Ekinci, Y., Daws, P. L., & Massey, G. R. (2006). An extended model of the antecedents and consequences of consumer satisfaction for hospitality services. European Journal of Marketing, 42(1/2), 35–68.
   Web of Science ®Google Scholar
• Evrard, Y., Pras, B., & Roux, E. (2009). Market - Fondements et méthodes des recherches en marketing (4ème édition). Paris: Dunod.
   Google Scholar
• Fiorello, A., & Bo, D. (2015). Valeurs de consommation dans l’écotourisme communautaire: Une approche par les réçits de voyage. Revue Française de Gestion, 4(249), 33–52.
   Google Scholar
• Freud, S. (1936). The problem of anxiety. New York: W.W. Norton.
   Google Scholar
• Gariepy, G., Nitka, D., & Schmitz, N. (2009). The association between obesity and anxiety disorders in the population: a systematic review and meta-analysis. International Journal of Obesity, 34, 07–419.
   Web of Science ®Google Scholar
• Grissemann, U. S., & Stokburger-Sauer, N. E. (2012). Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance. Tourism Management, 33, 1483–1492.
   Web of Science ®Google Scholar
• Izard, C. E. (1977). Human emotions. New York: Plenum Press.
   Google Scholar
• Keyes, C. L. M. (1998). Social well-being. Social Psychology Quarterly, 61, 121–140.
   Web of Science ®Google Scholar
• Keyes, C. L. M. (2002). The mental health continuum: from languishing to flourishing in life. Journal of Health and Social Behavior, 43, 207–222.
   PubMed Web of Science ®Google Scholar
• Kreziak, D., & Frochot, I. (2011). Co-construction de l’expérience touristique: les stratégies des touristes en stations de sport d’hiver. Décisions Marketing, 64, 23–33.
   Google Scholar
• Leclercq, T., Hammedi, W., & Poncin, I. (2016). Dix ans de co-création de valeur: une revue intégrative. Recherche Et Applications En Marketing, 31(3), 29–66.
   Google Scholar
• Lovelock, C. H., & Young, R. F. (1979). Look to customers to increase productivity. Harvard Business Review, 57(3), 168–178.
   Web of Science ®Google Scholar
• Lovibond, P. F., & Lovibond, S. H. (1995). The structure of negative emotional states comparison of the depression anxiety stress scales (DASS) with the beck depression and anxiety inventories. Behavior Research and Therapy, 33(3), 335–343.
   PubMed Web of Science ®Google Scholar
• Mathis, E. F., Hyelin, L. K., Uysal, M., Sirgy, J. M., & Prebensen, N. K. (2016). The effect of co-creation experience on outcome variable. Annals of Tourism Research, 57, 62–75.
   Web of Science ®Google Scholar
• McCabe, S., & Johnson, S. (2012). The happiness factor in tourism: Subjective wellbeing and social tourism. Annals of Tourism Research, 41, 42–65.
   Web of Science ®Google Scholar
• Miles, M. B., & Huberman, A. M. (2003). Analyse des données qualitatives (2e édition). De Boeck.
   Google Scholar
• Mineka, S., Watson, D., & Clark, L. A. (1998). Comorbidity of anxiety and unipolar mood disorders. Annual Review of Psychology, 49, 377–412.
   PubMed Web of Science ®Google Scholar
• Mkono, M. (2013). Using net-based ethnography (Netnography) to understand the staging and marketing of “authentic African” dining experiences to tourists at Victoria Falls. Journal of Hospitality and Tourism Research, 37(2), 184–198.
   Web of Science ®Google Scholar
• Morissette, S. B., Tull, M. T., Bird Gulliver, S., Kamholz, B., & Zimering, R. T. (2007). Anxiety, anxiety disorders, tobacco use, and nicotine: A critical review of interrelationships. Psychological Bulletin, 133(2), 245–272.
   PubMed Web of Science ®Google Scholar
• Neuhofer, B., Buhalis, D., & Ladkin, A. (2012). Conceptualising technology enhanced destination experiences. Journal of Destination Marketing and Management, 1(1–2), 36–46.
   Web of Science ®Google Scholar
• Nicolao, L., Irwin, J. R., & Goodman, J. K. (2009). Happiness for sale: Do experiential purchases make consumers happier than material purchases? Journal of Consumer Research, 36, 188–198.
   Web of Science ®Google Scholar
• O’Dell, T. (2010). Experiences capes. In P. O’Dell & T. Billing (Eds.), Experiences capes: Tourism, culture, and economy (pp. 11–33). Koge: Copenhagen Business School Press.
   Google Scholar
• Pesonen, J., & Komppula, R. (2010). Rural wellbeing tourism: Motivations and expectations. Journal of Hospitality and Tourism Management, 17(1), 150–157.
   Google Scholar
• Piuchan, M., & Suntikul, W. (2016). The study of well-being in tourism: an analysis of literature. In 14th APacCHRIE Conference. Crisis Management and Business Continuity in the Tourism Industry. Bangok, Thailande.
   Google Scholar
• Prahalad, C. K., & Ramaswamy, V. (2004). Co-creation experiences: the next practice in value creation. Journal of Interactive Marketing, 18(3), 5–14.
   Google Scholar
• Prebensen, N. K., Vittersø, J., & Dahl, T. I. (2013). Value co-creation significance of tourist resources. Annals of Tourism Research, 42, 240–261.
   Web of Science ®Google Scholar
• Quinlan Cutler, S. & Carmichael, B. (2010) The dimensions of the tourist experience. In M. Morgan, P. Lugosi & B. Ritchie (Eds) The Tourism and Leisure Experience: Consumer and Managerial Perspectives (pp. 3-26). Bristol: Channel View Publications.
   Google Scholar
• Ramaswamy, V. (2009). Leading the transformation to co-creation of value. Strategy & Leadership, 37(2), 32–37.
   Google Scholar
• Reinecke, L., & Trepe, S. (2014). Authenticity and well-being on social network sites: A twowave longitudinal study on the effects of online authenticity and the positivity bias in SNS communication. Computers in Human Behavior, 30, 95–102.
   Web of Science ®Google Scholar
• Richa, S., Kazour, F., & Baddoura, C. (2007). Comorbidité des troubles anxieux avec l’alcoolisme. annales médicopsychologiques, 166(6), 427–430.
   Google Scholar
• Rosenfeld, I. (1999, September 19). When the sadness won’t go away. Parade Magazine (pp. 10).
   Google Scholar
• Russell, J. A., & Fehr, B. (1994). Fuzzy concepts in a fuzzy hierarchy: Varieties of anger. Journal of Personality and Social Psychology, 2, 186–205.
   Google Scholar
• Ryff, C. D., & Keyes, C. L. M. (1995). The structure of psychological well-being revised. Journal of Personality and Social Psychology, 69(4), 719–727.
   PubMed Web of Science ®Google Scholar
• Ryff, C. D., Love, G. D., Urry, H. L., Muller, D., Rosenkranz, M. A., Friedman, E. M., … Singer, B. (2006). Psychological well-being and ill-being: Do they have distinct or mirrored biological correlates? Psychotherapy and Psychosomatics, 75, 85–95.
   PubMed Web of Science ®Google Scholar
• Selmer, J., & Lauring, J. (2014). Unhappy expatriates at work: subjective ill-being and work outcomes. European Journal of International Management, 8(6), 579–599.
   Web of Science ®Google Scholar
• Serafini, K., Toohey, M. J., Kiluk, B. D., & Carroll, K. M. (2016). Anger and its association with substance use treatment outcomes in a sample of adolescents. Journal of Child and Adolescent Substance Abuse, 25(5), 391–398.
   PubMed Web of Science ®Google Scholar
• Shaver, P., Schwartz, J., Kirson, D., & O’Connor, C. (1987). Emotion and emotion knowledge: Further explorations of a prototype approach. Journal of Personality and Social Psychology, 52, 1061–1086.
   PubMed Web of Science ®Google Scholar
• Smith, A. M. (2013). The value co-destruction process: a customer resource perspective. European Journal of Marketing, 47, 1889–1909.
   Web of Science ®Google Scholar
• Spielberger, C. D. (1972). Anxiety: Current trends in theory and research. New York: Academic Press.
   Google Scholar
• Spielberger, C. D., Jacobs, G., Russell, S., & Crane, R. S. (1983). Assessment of anger: The state-trait anger scale. In J. N. Butcher & C. D. Spielberger (Eds.), Advances in personality assessment (Vol. 2, pp. 159–187). Hillsdale, NJ: Erlbaum.
   Google Scholar
• Spielberger, C. D., & Reheiser, E. C. (2009). Assessment of emotions: Anxiety, anger, depression, and curiosity. Applied Psychology: Health and Well-being, 1(3), 271–302.
   Web of Science ®Google Scholar
• Stebbings, J., Taylor, I. M., & Spray, C. M. (2015). The relationship between psychological well- and ill-being, and perceived autonomy supportive and controlling interpersonal styles: a longitudinal study of sport coaches. Psychology of Sport and Exercise, 19, 42–49.
   Web of Science ®Google Scholar
• Swaim, R. C., Chen, J., Deffenbacher, J. L., & Newcomb, M. D. (2001). Negative affect and alcohol use among non-hispanic White and Mexican American adolescents. Journal of Child and Adolescent Substance Use, 11(1), 55–75.
   Web of Science ®Google Scholar
• Swar, B., Hameed, T., & Reychav, I. (2016). Information overload, psychological ill-being, and behavioral intention to continue online healthcare information search. Computer in Human Behavior, 70 (C), 416–425.
   Web of Science ®Google Scholar
• Tan, S. K., Luh, D. B., & Kung, S. F. (2014). A taxonomy of creative tourists in creative tourism. Tourism Management, 42, 248–259.
   Web of Science ®Google Scholar
• Tan, W. H., Sheffield, J., Khoo, S. K., Byrne, G., & Nancy, A. P. (2017). Influences on psychological well-being and ill-being in older women. Australien Psychological Society, 53(4), 1–10.
   Google Scholar
• Urry, J. (1990). The tourist gaze. London: Sage Publications Ltd.
   Google Scholar
• Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal Ofmarketing, 68(1), 1–17.
   Web of Science ®Google Scholar
• Vargo, S. L., & Lusch, R. F. (2008). Service-dominant logic: continuing the evolution. Journal of the Academy of Marketing Science, 36(1), 1–10.
   Web of Science ®Google Scholar
• Viard, J. (2000). Court traité sur les vacances, les voyages et l’hospitalité des lieux. La Tour d’Aigues: Éditions de l’Aube.
   Google Scholar
• Violet, P. (2006). La troisième révolution touristique. Mondes du Tourisme.
   Google Scholar
• Von-Hippel, E. (1986). Lead users: a source of novel product concepts. Management Science, 32(7), 791–805.
   Web of Science ®Google Scholar
• Wood, A. M., & Joseph, S. (2010). The absence of positive psychological (eudemonic) well-being as a risk factor for depression: A ten year cohort study. Journal of Affective Disorders, 122, 213–217.
   PubMed Web of Science ®Google Scholar