447
Views
1
CrossRef citations to date
0
Altmetric
Research Article

Investigation into the festival brand co-creation mechanism: extended application of the customer-based brand equity model

ORCID Icon, ORCID Icon, & ORCID Icon
Pages 377-395 | Received 23 Aug 2023, Accepted 06 Feb 2024, Published online: 25 Feb 2024

References

  • Aaker, D. A. (1991). Managing brand equity: Capitalizing on the value of brand name. New York, NY: The Free Press.
  • Acharya, A. (2021). The impact of brand familiarity, customer brand engagement and self-identification on word-of-mouth. South Asian Journal of Business Studies, 10(1), 29–48.
  • Ahmadi, A., & Ataei, A. (2024). Emotional attachment: A bridge between brand reputation and brand advocacy. Asia-Pacific Journal of Business Administration, 16(1), 1–20. https://doi.org/10.1108/APJBA-11-2021-0579
  • Alba, J. W., & Hutchinson, J. W. (1987). Dimensions of consumer expertise. Journal of Consumer Research, 13(4), 411–454. https://doi.org/10.1086/209080
  • Alexiou, M. V. (2020). Experience economy and co-creation in a cultural heritage festival: Consumers’ views. Journal of Heritage Tourism, 15(2), 200–216. https://doi.org/10.1080/1743873X.2019.1632867
  • Alvarado-Karste, D., & Guzmán, F. (2020). The effect of brand identity-cognitive style fit and social influence on consumer-based brand equity. Journal of Product & Brand Management, 29(7), 971–984. https://doi.org/10.1108/JPBM-06-2019-2419
  • Anderson, J. C., & Gerbing, D. W.(1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411.
  • Anggraeni, A. D., Hurriyati, R., Wibowo, L. A., & Gaffar, V. (2022). Tourists involvement influence on behavioral intention through tourist perceived value on spa tourism in west java. International Journal of Entrepreneurship, 26, 1–4.
  • Bose, S., Pradhan, S., Bashir, M., & Roy, S. K. (2022). Customer-based place brand equity and tourism: A regional identity perspective. Journal of Travel Research, 61(3), 511–527. https://doi.org/10.1177/0047287521999465
  • Broderick, A. J., & Mueller, R. D. (1999). A theoretical and empirical exegesis of the consumer involvement construct: The psychology of the food shopper. Journal of Marketing Theory & Practice, 7(4), 97–108. https://doi.org/10.1080/10696679.1999.11501855
  • Brown, A. E. (2022). Co-creation and engagement: What festivalgoers want in the UK rock festival experience. Event Management, 27(2), 201–216. https://doi.org/10.3727/152599521X16367300695690
  • Candi, M., Jae, H., Makarem, S., & Mohan, M. (2017). Consumer responses to functional, aesthetic and symbolic product design in online reviews. Journal of Business Research, 81, 31–39. https://doi.org/10.1016/j.jbusres.2017.08.006
  • Casali, G. L., Liu, Y., Presenza, A., & Moyle, C. L. (2021). How does familiarity shape destination image and loyalty for visitors and residents? Journal of Vacation Marketing, 27(2), 151–167. https://doi.org/10.1177/1356766720969747
  • Chen, Y. S., Chang, T. W., Li, H. X., & Chen, Y. R. (2020). The influence of green brand affect on green purchase intentions: The mediation effects of green brand associations and green brand attitude. International Journal of Environmental Research and Public Health, 17(11), 4089. https://doi.org/10.3390/ijerph17114089
  • Cheng, H., Liu, Q., & Bi, J. W. (2021). Perceived crowding and festival experience: The moderating effect of visitor-to-visitor interaction. Tourism Management Perspectives, 40, 100888. https://doi.org/10.1016/j.tmp.2021.100888
  • Chen, C. F., & Lee, C. H. (2023). Investigating shared e-scooter users’ customer value co-creation behaviors and their antecedents: Perceived service quality and perceived value. Transport Policy, 136, 147–154. https://doi.org/10.1016/j.tranpol.2023.03.015
  • Chen, L., Li, Y. Q., & Liu, C. H. (2019). How airline service quality determines the quantity of repurchase intention-mediate and moderate effects of brand quality and perceived value. Journal of Air Transport Management, 75, 185–197. https://doi.org/10.1016/j.jairtraman.2018.11.002
  • Chi, X., & Han, H. (2021). Performance of tourism products in a slow city and formation of affection and loyalty: Yaxi Cittáslow visitors’ perceptions. Journal of Sustainable Tourism, 29(10), 1586–1612. https://doi.org/10.1080/09669582.2020.1860996
  • Chi, X., Han, H., & Kim, S. (2022). Protecting yourself and others: Festival tourists’ pro-social intentions for wearing a mask, maintaining social distancing, and practicing sanitary/hygiene actions. Journal of Sustainable Tourism, 30(8), 1915–1936. https://doi.org/10.1080/09669582.2021.1966017
  • Chi, H. K., Huang, K. C., & Nguyen, H. M. (2020). Elements of destination brand equity and destination familiarity regarding travel intention. Journal of Retailing and Consumer Services, 52, 101728. https://doi.org/10.1016/j.jretconser.2018.12.012
  • Chi, X., Meng, B., Lee, H., Chua, B. L., & Han, H. (2023). Pro‐environmental employees and sustainable hospitality and tourism businesses: Exploring strategic reasons and global motives for green behaviors. Business Strategy and the Environment, 32(7), 4167–4182. https://doi.org/10.1002/bse.3359
  • Chi, X., Meng, B., Zhou, H., & Han, H. (2022). Cultivating and disseminating a festival image: The case of the Qingdao International Beer Festival. Journal of Travel & Tourism Marketing, 39(4), 373–393. https://doi.org/10.1080/10548408.2022.2105474
  • Chirakranont, R., & Sakdiyakorn, M. (2022). Conceptualizing meaningful tourism experiences: Case study of a small craft beer brewery in Thailand. Journal of Destination Marketing & Management, 23, 100691. https://doi.org/10.1016/j.jdmm.2022.100691
  • Dalgiç, A., & Birdir, K. (2020). The effect of key success factors on loyalty of festival visitors: The mediating effect of festival experience and festival image. Tourism & Management Studies, 16(1), 28–38. https://doi.org/10.18089/tms.2020.160103
  • Elliot, S., & Papadopoulos, N. (2016). Of products and tourism destinations: An integrative, cross-national study of place image. Journal of Business Research, 69(3), 1157–1165. https://doi.org/10.1016/j.jbusres.2015.08.031
  • Farjam, S., & Hongyi, X. (2015). Reviewing the concept of brand equity and evaluating consumer-based brand equity (CBBE) models. International Journal of Management Science and Business Administration, 1(8), 14–29. https://doi.org/10.18775/ijmsba.1849-5664-5419.2014.18.1002
  • Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 18(3), 382–388. https://doi.org/10.1177/002224378101800313
  • Gao, J., Lin, S. S., & Zhang, C. (2020). Authenticity, involvement, and nostalgia: Understanding visitor satisfaction with an adaptive reuse heritage site in urban China. Journal of Destination Marketing & Management, 15, 100404. https://doi.org/10.1016/j.jdmm.2019.100404
  • Giannopoulos, A., Piha, L., & Skourtis, G. (2021). Destination branding and co-creation: A service ecosystem perspective. Journal of Product & Brand Management, 30(1), 148–166. https://doi.org/10.1108/JPBM-08-2019-2504
  • H an, H., Al-Ansi, A., Chi, X., Baek, H., & Lee, K. S. (2020). Impact of environmental CSR, service quality, emotional attachment, and price perception on word-of-mouth for full-service airlines. Sustainability, 12(10), 3974. https://doi.org/10.3390/su12103974
  • Harman, H. H. (1967). Modern factor analysis. University of Chicago Press.
  • Helkkula, A., Pihlström, M. (2010). Narratives and metaphors in service development. Qualitative Market Research: An International Journal, 13(4), 354–371. https://doi.org/10.1108/13522751011078791
  • He, Y., Xu, F., La, L., & Liu, J. (2023). A research on the driving mechanism of cultural and tourism consumption: A S-O-R model perspective. Tourism Science, 37(1), 116–132.
  • Hsieh, H. F., & Shannon, S. E. (2005). Three approaches to qualitative content analysis. Qualitative Health Research, 15(9), 1277–1288. https://doi.org/10.1177/1049732305276687
  • Hwang, J., Kim, H. M., Joo, K. H., & Kim, J. J. (2022). The antecedents and consequences of brand authenticity in the restaurant industry: Robot service employees versus human service employees. Journal of Travel & Tourism Marketing, 39(2), 256–270. https://doi.org/10.1080/10548408.2022.2061678
  • Hwang, J., Kim, W., & Kim, J. J. (2020). Application of the value-belief-norm model to environmentally friendly drone food delivery services: The moderating role of product involvement. International Journal of Contemporary Hospitality Management, 32(5), 1775–1794. https://doi.org/10.1108/IJCHM-08-2019-0710
  • Hyun, H., Park, J., & Hong, E. (2024). Enhancing brand equity through multidimensional brand authenticity in the fashion retailing. Journal of Retailing and Consumer Services, 78, 103712. https://doi.org/10.1016/j.jretconser.2024.103712
  • Kádár, M., Wang, Y., Iqbal, K., & Han, H. (2022). Nature-based solutions, mental health, well-being, price fairness, attitude, loyalty, and evangelism for green brands in the hotel context. International Journal of Hospitality Management, 101, 103126. https://doi.org/10.1016/j.ijhm.2021.103126
  • Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1–22. https://doi.org/10.1177/002224299305700101
  • Keller, K. L., & Lehmann, D. R. (2003). How do brands create value? Marketing Management, 12(3), 27–31.
  • Kim, S., Lee, J., & Jung, J. (2013). Assessment of medical tourism development in Korea for the achievement of competitive advantages. Asia Pacific Journal of Tourism Research, 18(5), 421–445. https://doi.org/10.1080/10941665.2012.658416
  • Kim, S., Lee, J.-S., & Kim, M. (2012). How different are first-time attendees from repeat attendees in convention evaluation? International Journal of Hospitality Management, 31(2), 544–553. https://doi.org/10.1016/j.ijhm.2011.07.014
  • Kim, Y., & Oh, K. W. (2020). Which consumer associations can build a sustainable fashion brand image? Evidence from fast fashion brands. Sustainability, 12(5), 1703. https://doi.org/10.3390/su12051703
  • Kim, H., & So, K. K. F. (2022). Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis. International Journal of Hospitality Management, 100, 103082. https://doi.org/10.1016/j.ijhm.2021.103082
  • Kuhzady, S., Çakici, C., Olya, H., Mohajer, B., & Han, H. (2020). Couchsurfing involvement in non-profit peer-to-peer accommodations and its impact on destination image, familiarity, and behavioral intentions. Journal of Hospitality & Tourism Management, 44, 131–142. https://doi.org/10.1016/j.jhtm.2020.05.002
  • Kumar, V., & Kaushik, A. K. (2020). Does experience affect engagement? Role of destination brand engagement in developing brand advocacy and revisit intentions. Journal of Travel & Tourism Marketing, 37(3), 332–346. https://doi.org/10.1080/10548408.2020.1757562
  • Labov, W. (1972). Some principles of linguistic methodology. Language in Society, 1(1), 97–120. https://doi.org/10.1017/S0047404500006576
  • Leal, M. M., Casais, B., & Proença, J. F. (2022). Tourism co-creation in place branding: The role of local community. Tourism Review, 77(5), 1322–1332. https://doi.org/10.1108/TR-12-2021-0542
  • Lee, J.-S., & Back, K.-J. (2009). An examination of attendee brand loyalty: Understanding the moderator of behavioral brand loyalty. Journal of Hospitality and Tourism Research, 33(1), 30–50. https://doi.org/10.1177/1096348008329652
  • Lee, T. H., & Jan, F. H. (2021). How does involvement affect attendees’ aboriginal tourism image? Evidence from aboriginal festivals in Taiwan. Current Issues in Tourism, 24(17), 2421–2444. https://doi.org/10.1080/13683500.2020.1832969
  • Lee, J.-S., Kim, S., & Pan, S. (2014). The role of relationship marketing investments in customer reciprocity. International Journal of Contemporary Hospitality Management, 26(8), 1200–1224. https://doi.org/10.1108/IJCHM-04-2013-0166
  • Lee, J.-S., & Min, C.-K. (2013). Examining the role of multidimensional value in convention attendee behavior. Journal of Hospitality and Tourism Research, 37(3), 402–425. https://doi.org/10.1177/1096348012436383
  • Li, Q., Li, X., Chen, W., Su, X., & Yu, R. (2020). Involvement, place attachment, and environmentally responsible behaviour connected with geographical indication products. Tourism Geographies, 25(1), 44–71. https://doi.org/10.1080/14616688.2020.1826569
  • Li, X., & Wan, Y. K. P. (2017). Residents’ support for festivals: Integration of emotional solidarity. Journal of Sustainable Tourism, 25(4), 517–535. https://doi.org/10.1080/09669582.2016.1224889
  • Llopis-Amorós, M. P., Gil-Saura, I., Ruiz-Molina, M. E., & Fuentes-Blasco, M. (2019). Social media communications and festival brand equity: Millennials vs centennials. Journal of Hospitality & Tourism Management, 40, 134–144. https://doi.org/10.1016/j.jhtm.2019.08.002
  • Lo, M. C., Chin, C. H., & Law, F. Y. (2019). Tourists’ perspectives on hard and soft services toward rural tourism destination competitiveness: Community support as a moderator. Tourism and Hospitality Research, 19(2), 139–157. https://doi.org/10.1177/1467358417715677
  • Lv, X., & Wu, A. (2021). The role of extraordinary sensory experiences in shaping destination brand love: An empirical study. Journal of Travel & Tourism Marketing, 38(2), 179–193. https://doi.org/10.1080/10548408.2021.1889447
  • Manosuthi, N., Lee, J. S., & Han, H. (2022). Investigating residents’ support for Muslim tourism: The application of IGSCA-SEM and fsQCA. Journal of Travel & Tourism Marketing, 39(4), 412–431. https://doi.org/10.1080/10548408.2022.2116629
  • Mody, M. A., Hanks, L., & Cheng, M. (2021). Sharing economy research in hospitality and tourism: A critical review using bibliometric analysis, content analysis and a quantitative systematic literature review. International Journal of Contemporary Hospitality Management, 33(5), 1711–1745. https://doi.org/10.1108/IJCHM-12-2020-1457
  • Muniz, F., & Guzmán, F. (2023). The impact of brand value co-creation on perceived CSR authenticity and brand equity. Journal of Product & Brand Management, 32(8), 1338–1354. https://doi.org/10.1108/JPBM-02-2023-4340
  • Nunally, J. (1978). Psychometric theory (2nd ed.). McGraw-Hill.
  • Raja, S., Soundararajan, V., & Parayitam, S. (2023). Community support and benefits, culture and hedonism as moderators in the relationship between brand heritage, tourist satisfaction and revisit intention. Journal of Hospitality and Tourism Insights. https://doi.org/10.1108/JHTI-05-2023-0324
  • Riessman, C. K. (2008). Narrative methods for the human sciences. Sage.
  • Rubio, N., Villaseñor, N., & Yagüe, M. (2020). Value co-creation in third-party managed virtual communities and brand equity. Frontiers in Psychology, 11, 927. https://doi.org/10.3389/fpsyg.2020.00927
  • Sasmita, J., & Suki, N. M. (2015). Young consumers’ insights on brand equity: Effects of brand association, brand loyalty, brand awareness, and brand image. International Journal of Retail & Distribution Management, 43(3), 276–292. https://doi.org/10.1108/IJRDM-02-2014-0024
  • Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill building approach. John Wiley & Sons.
  • Sherif, M., & Cantril, H. (1947). The psychology of ego-involvements: Social attitudes and identifications. John Wiley & Sons Inc.
  • Sthapit, E., Bjork, P., Coudounaris, D. N., Jiménez-Barreto, J., & Vo-Thanh, T. (2023). Antecedents and outcomes of memorable volunteer tourism experiences. Journal of Hospitality and Tourism Insights, 7(1), 56–75. https://doi.org/10.1108/JHTI-08-2022-0386
  • Stylidis, D., Woosnam, K. M., Ivkov, M., & Kim, S. S. (2020). Destination loyalty explained through place attachment, destination familiarity and destination image. International Journal of Tourism Research, 22(5), 604–616. https://doi.org/10.1002/jtr.2359
  • Sung, K. S. K., & Lee, S. (2023). Customer brand co-creation behavior and brand sincerity through CSR interactivity: The role of psychological implications in service-dominant logic. International Journal of Hospitality Management, 108, 103388. https://doi.org/10.1016/j.ijhm.2022.103388
  • Suomi, K., Luonila, M., & Tähtinen, J. (2020). Ironic festival brand co-creation. Journal of Business Research, 106, 211–220. https://doi.org/10.1016/j.jbusres.2018.08.039
  • Sürücü, Ö., Öztürk, Y., Okumus, F., & Bilgihan, A. (2019). Brand awareness, image, physical quality and employee behavior as building blocks of customer-based brand equity: Consequences in the hotel context. Journal of Hospitality & Tourism Management, 40, 114–124. https://doi.org/10.1016/j.jhtm.2019.07.002
  • Tasci, A. D. (2018). Testing the cross-brand and cross-market validity of a consumer-based brand equity (CBBE) model for destination brands. Tourism Management, 65, 143–159. https://doi.org/10.1016/j.tourman.2017.09.020
  • Tasci, A. D. (2021). A critical review and reconstruction of perceptual brand equity. International Journal of Contemporary Hospitality Management, 33(1), 166–198. https://doi.org/10.1108/IJCHM-03-2020-0186
  • Tjandra, N. C., Rihova, I., Snell, S., Den Hertog, C. S., & Theodoraki, E. (2021). Mega-events brand meaning co-creation: The Olympic case. Journal of Product & Brand Management, 30(1), 58–73. https://doi.org/10.1108/JPBM-08-2019-2539
  • Tran, T. B. H., & Vu, A. D. (2021). From customer value co-creation behaviour to customer perceived value. Journal of Marketing Management, 37(9–10), 993–1026. https://doi.org/10.1080/0267257X.2021.1908398
  • Treiblmaier, H., & Garaus, M. (2023). Using blockchain to signal quality in the food supply chain: The impact on consumer purchase intentions and the moderating effect of brand familiarity. International Journal of Information Management, 68, 102514.
  • Tung, V. W. S., & Tse, S. W. T. (2023). A patterns perspective of customers’ brand experiences with robotics in hospitality. Journal of Travel & Tourism Marketing, 40(1), 75–89. https://doi.org/10.1080/10548408.2023.2215268
  • Van Dúnem, T., Coelho, A., & Bairrada, C. M. (2023). Antecedents and outcomes of the consumer-based brand equity of events and its importance for destinations: The case of Portuguese music festivals. International Journal of Event & Festival Management, 14(3), 277–293. https://doi.org/10.1108/IJEFM-10-2022-0084
  • Wu, G., & Liang, L. (2020). Examining the effect of potential tourists’ wine product involvement on wine tourism destination image and travel intention. Current Issues in Tourism, 1–16. https://doi.org/10.1080/13683500.2020.1828310
  • Xu, F., Bai, Y., & Li, S. (2020). Examining the antecedents of brand engagement of tourists based on the theory of value co-creation. Sustainability, 12(5), 1958. https://doi.org/10.3390/su12051958
  • Yu, J., Seo, J., & Hyun, S. S. (2021). Attributes of medical tourism destination brands: Case study of the Korean medical tourism market. Journal of Travel & Tourism Marketing, 38(1), 107–121. https://doi.org/10.1080/10548408.2021.1875104
  • Zhang, C. X., Fong, L. H. N., & Li, S. (2019). Co-creation experience and place attachment: Festival evaluation. International Journal of Hospitality Management, 81, 193–204. https://doi.org/10.1016/j.ijhm.2019.04.013
  • Zhang, S. N., Li, Y. Q., Liu, C. H., & Ruan, W. Q. (2019). How does authenticity enhance flow experience through perceived value and involvement: The moderating roles of innovation and cultural identity. Journal of Travel & Tourism Marketing, 36(6), 710–728. https://doi.org/10.1080/10548408.2019.1625846
  • Zhu, P., Chi, X., Ryu, H. B., Ariza-Montes, A., & Han, H. (2022). Traveler pro-social behaviors at heritage tourism sites. Frontiers in Psychology, 13, 901530. https://doi.org/10.3389/fpsyg.2022.901530

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.