References
- Anderson-Lehman , R. , Watson , H. J. , Wixom , B. H. and Hoffer , J. 2004 . Continental Airlines Flies High with Real-Time Business Intelligence . MIS Quarterly Executive , 3 ( 4 ) : 163 – 176 .
- Cummings , C. 2006 . Passengers Stuck on Plane Over 8 Hours . The Dallas Morning News , December 30
- Nolan , R. 1979 . Managing the Crises in Data Processing . Harvard Business Review , 57 ( 2 ) : 115 – 126 .
- Eckerson , W. 2006 . Performance Dashboards: Measuring, Monitoring, and Managing Your Business , Hoboken, NJ : John Wiley & Sons .
- Watson , H. J. , Ariyachandra , T. and Matyska , R. J. 2001 . Data Warehousing Stages of Growth . Information Systems Management , 18 ( 3 ) : 42 – 50 .
- Watson , H. J. , Wixom , B. H. , Hoffer , J. , Anderson-Lehman , J. and Reynolds , A. -M. 2006 . Real-time Business Intelligence: Best Practices at Continental Airlines . Information Systems Management , 23 ( 1 ) : 7 – 19 .
- Zeller , T. 2007 . Held Hostage on the Tarmac: Time for a Passenger Bill of Rights? . The New York Times , February 16