References: Text Analytics: Boon to Knowledge Management?

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Bobrow , D.G. and Whalen , J. 2002 . Community Knowledge Sharing in Practice: The Eureka Story . Journal of the Society for Organizational Learning , 4 ( 2 ) : 47 – 59 .
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Cho , K. , Chung , R. , King , W. and Schunn , C. 2008 . Peer-Based Computer-Supported Knowledge Refinement . Communications of the Association for Computer Machinery , March : 83 – –88 .
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