Notes
- D. Rigby , “ The Secret History of Process Reengineering ,”. Planning Review ( March-April 1993 ).
- M.M. Klein , “ The Most Fatal Rcenginccring Mistakes. ” Information Strategy The Executive's journal 11 , no. 4 ( 1994 ).
- Y. Pollalis and I. Frieze . “ A New Look at CSFs in IT ,” Information Strategy The Executive's journal 10. no.1 ( 1993 ).
- T. H. Davenport , Process Innovation: Reengineering Work Through Information Technology ( Cambridge MA : Harvard Business School Press , 1993 ) .
- A.L. Scherr , “ A New Approach to Business Processes ,” IBM Systems journal 32 , no. 1 ( 1993 ).
- J. Moad , “ After Reengineering Taking Care of Business. ” Datamation ( October 15, 1995 ).
- T. Housel . C. Morris , and C. Westland , “ Business Process Reengineering at Pacific Bell. ” Planning Review ( May-June 1993 ).
Recommended Reading
- Dean. , J.W. , and Bowen , D.E. , “ Management Theory and Total Quality Improving Research and Practice Through Theory Development. ” Academy of Management Review 19. no.3 ( 1994 ).
- de Geuss , A.P. , “ Planning as Learning. ” Harvard Business Review 66 , no.2 ( 1988 ).
- Pollalis , Y. , and Grant , J.H. , “ Information Resources and Corporate Strategy Development ”. Information Strategy The Executive's journal 11 , no.1 ( 1994 ).
- Spencer , B.A. , “ Models of Organizations and TQM A Comparison and Critical Evaluation .” Academy of Management Review 19 , no.3 ( 1994 ).