References
- Acquaah, M. (2012). Social networking relationships, firm-specific managerial experience and firm performance in a transition economy: A comparative analysis of family owned and nonfamily firms. Strategic Management Journal, 33(10), 1215–1228. doi:https://doi.org/10.1002/smj.1973
- Ainin, S., Parveen, F., Moghavvemi, S., & Jaafar, N. (2015). Factors influencing the use of social media by SMEs and its performance outcomes. Industrial Management & Data Systems, 115(3), 570–588. doi:https://doi.org/10.1108/IMDS-07-2014-0205
- Apigian, C. H., Ragu-Nathan, B. S., Ragu-Nathan, T., & Kunnathur, A. (2005). Internet technology: The strategic imperative. Journal of Electronic Commerce Research, 6(2), 123–145.
- Barney, J. B. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120. doi:https://doi.org/10.1177/014920639101700108
- Barney, J. B. (2001). Resource-based theories of competitive advantage: A ten-year retrospective on the resource based view. Journal of Management, 27(6), 643–650. doi:https://doi.org/10.1177/014920630102700602
- Benitez, J., Castillo, A., Llorens, J., & Braojos, J. (2018). IT-enabled knowledge ambidexterity and innovation performance in small US firms: The moderator role of social media capability. Information & Management, 55(1), 131–143. doi:https://doi.org/10.1016/j.im.2017.09.004
- Braojos, J., Benitez, J., & Llorens, J. (2019). How do social commerce-IT capabilities influence firm performance? Theory and empirical evidence. Information & Management, 56(2), 155–171. doi:https://doi.org/10.1016/j.im.2018.04.006
- Cochran, W. G. (1963). Sampling Techniques (2nd ed.). John Wiley and Sons, Inc.
- Davis, F. (1989). Perceived usefulness, perceived ease of use and user acceptance of information technology. MIS Quarterly, 13(3), 319–340. doi:https://doi.org/10.2307/249008
- Dirgiatmo, Y., Abdullah, Z., & Ali, R. H. (2019). The role of entrepreneurial orientation in intervening the relationship between social media usage and performance enhancement of exporter SMEs in Indonesia. International Journal of Trade and Global Markets, 12(2), 97–129. doi:https://doi.org/10.1504/IJTGM.2019.100332
- Dong, J., & Wu, W. (2015). Business value of social media technologies: Evidence from online user innovation communities. Journal of Strategic Information Systems, 24(4), 113–127. doi:https://doi.org/10.1016/j.jsis.2015.04.003
- Dyer, L., & Reeves, T. (1995). Human resource strategies and firm performance: What do we know and where do we need to go? International Journal of Human Resource Management, 6(3), 656–670. doi:https://doi.org/10.1080/09585199500000041
- Eisenhardt, K. M., & Martin, J. A. (2000). Dynamic capabilities: What are they? Strategic Management Journal, 21(10–11), 1105–1121. doi:https://doi.org/10.1002/1097-0266(200010/11)21:10/11<1105::AID-SMJ133>3.0.CO;2-E
- Elliot, R., & Boshoff, C. (2005). The influence of organizational factors in small tourism businesses on the success of Internet marketing. Management Dynamics, 14(3), 44–58.
- Forsgren, E., & Bystrom, K. (2018). Multiple social media in the workplace: Contradictions and congruencies. Information Systems Journal, 28(3), 442–464. doi:https://doi.org/10.1111/isj.12156
- Gannon, J. M., Roper, A., & Doherty, L. (2015). Strategic human resource management: Insights from the international hotel industry. International Journal of Hospitality Management, 47, 65–75. doi:https://doi.org/10.1016/j.ijhm.2015.03.003
- Huang, J., Baptista, J., & Newell, S. (2015). Communicational ambidexterity as a new capability to manage social media communication within organizations. Journal of Strategic Information Systems, 24(2), 49–64. doi:https://doi.org/10.1016/j.jsis.2015.03.002
- Huang, L. T. (2016). Flow and social capital theory in online impulse buying. Journal of Business Research, 69(6), 2277–2283. doi:https://doi.org/10.1016/j.jbusres.2015.12.042
- Inkinen, H. T., Kianto, A., & Vanhala, M. (2015). Knowledge management practices and innovation performance in Finland. Baltic Journal of Management, 10(4), 432–455. doi:https://doi.org/10.1108/BJM-10-2014-0178
- Kim, A. J., & Ko, E. (2012). Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand. Journal of Business Research, 65(10), 1480–1486. doi:https://doi.org/10.1016/j.jbusres.2011.10.014
- Kuan, J., & Chau, K. (2001). A perception-based model for EDI adoption in small businesses using a technology-organization-environment framework. Information & Management, 38(8), 507–521. doi:https://doi.org/10.1016/S0378-7206(01)00073-8
- Kumar, V., Loonam, J., Allen, J., & Sawyer, S. (2016). Exploring enterprise social systems & organizational change: Implementation in a digital age. Journal of Information Technology, 31(2), 97–100. doi:https://doi.org/10.1057/jit.2016.13
- Leonardi, P. (2015). Ambient awareness and knowledge acquisition: Using social media to learn “who knows what” and “who knows whom.” MIS Quarterly, 39(4), 747–762. doi:https://doi.org/10.25300/MISQ/2015/39.4.1
- Men, L. R., & Tsai, W. H. (2011). How companies cultivate relationships with publics on social network sites: Evidence from China and United States. Public Relations Review, 38(5), 723–730. doi:https://doi.org/10.1016/j.pubrev.2011.10.006
- Mirani, R., & Lederer, A. L. (1998). An instrument for assessing the organizational benefits of IS projects. Decision Sciences, 29(4), 803–838. doi:https://doi.org/10.1111/j.1540-5915.1998.tb00878.x
- Mishra, A. N., Konana, P., & Barua, A. (2007). Antecedents and consequences of internet use in procurement: An empirical investigation of U.S. manufacturing firms. Information Systems Research, 18(1), 103–122. doi:https://doi.org/10.1287/isre.1070.0115
- Molla, A., & Heeks, R. (2007). Exploring e-commerce benefits for businesses in a developing country. The Information Society, 23(2), 95–108. doi:https://doi.org/10.1080/01972240701224028
- Nguyen, T. D. (2007). Factors affecting the utilization of the internet by internationalizing firms in transition markets: Evidence from Vietnam. Marketing Intelligence & Planning, 25(4), 360–376. doi:https://doi.org/10.1108/02634500710754592
- Nisar, T. M., & Whitehead, C. (2016). Brand interactions and social media: Enhancing user loyalty through social networking sites. Computers in Human Behavior, 62, 743–753. doi:https://doi.org/10.1016/j.chb.2016.04.042
- Oliveira, T., & Martins, M. F. (2010). Understanding e-business adoption across industries in European countries. Industrial Management & Data Systems, 110(9), 1337–1354. doi:https://doi.org/10.1108/02635571011087428
- Papastathopoulou, P., & Avlonitis, G. J. (2009). Classifying enterprises on the basis of WWW use: A behavioral approach. Internet Research, 19(3), 332–347. doi:https://doi.org/10.1108/10662240910965388
- Parveen, F., Jaafar, N., & Ainin, S. (2016). Social media’s impact on organizational performance and entrepreneurial orientation in organizations. Management Decision, 54(9), 2208–2234. doi:https://doi.org/10.1108/MD-08-2015-0336
- Rapp, A., Beitelspacher, L. S., Grewal, D., & Hughes, D. E. (2013). Understanding social media effects across seller, retailer, and consumer interactions. Journal of the Academy of Marketing Science, 41(5), 547–566. doi:https://doi.org/10.1007/s11747-013-0326-9
- Rueda, L., Benitez, J., & Braojos, J. (2017). From traditional education technologies to student satisfaction in management education: A theory of the role of social media applications. Information & Management, 54(8), 1059–1071. doi:https://doi.org/10.1016/j.im.2017.06.002
- Scuotto, V., Del, M., Peruta, M. R., & Tarba, S. (2017). The performance implications of leveraging internal innovation through social media networks: An empirical verification of the smart fashion industry. Technological Forecasting and Social Change, 120, 184–194. doi:https://doi.org/10.1016/j.techfore.2017.03.021
- Shuai, -J.-J., & Wu, W. W. (2011). Evaluating the influence of E-marketing on hotel performance by DEA and grey entropy. Expert Systems with Applications, 38(7), 8763–8769. doi:https://doi.org/10.1016/j.eswa.2011.01.086
- Stone, R. W., Good, J. D., & Eveleth, L. B. (2007). The impact of information technology on individual and firm marketing performance. Behavior and Information Technology, 26(6), 465–482. doi:https://doi.org/10.1080/01449290600571610
- Teo, T. S., & Choo, W. Y. (2001). Assessing the impact of using the Internet for competitive intelligence. Information & Management, 39(1), 67–83. doi:https://doi.org/10.1016/S0378-7206(01)00080-5
- Thakur, R., & Hale, D. (2013). Service innovation: A comparative study of US and Indian service firms. Journal of Business Research, 66(8), 1108–1123. doi:https://doi.org/10.1016/j.jbusres.2012.03.007
- Tornatzky, L. G., & Fleischer, M. (1990). The Process of Technological Innovation. Lexington, MA: Lexington Books.
- Zhu, K., & Kramer, K. (2005). Post-adoption variations in usage and value of e-business by organizations: Cross-country evidence from the retail industry. Information Systems Research, 16(1), 61–84. doi:https://doi.org/10.1287/isre.1050.0045