References
- Appel, M., Gnambs, T., Richter, T., & Green, M. C. (2015). The transportation scale–short form (TS–SF). Media Psychology, 18(2), 243–266. https://doi.org/https://doi.org/10.1080/15213269.2014.987400
- Appel, M., & Richter, T. (2010). Transportation and need for affect in narrative persuasion: A mediated moderation model. Media Psychology, 13(2), 101–135. https://doi.org/https://doi.org/10.1080/15213261003799847
- Arli, D., Grace, A., Palmer, J., & Pham, C. (2017). Investigating the direct and indirect effects of corporate hypocrisy and perceived corporate reputation on consumers’ attitudes toward the company. Journal of Retailing and Consumer Services, 37(July), 139–145. https://doi.org/https://doi.org/10.1016/j.jretconser.2017.04.002
- Ashford, S. J., Sutcliffe, K. M., & Christianson, M. K. (2009). Speaking up and speaking out: The leadership dynamics of voice in organizations. In J. B. Greenberg & M. S. Edwards (Eds.), Voice and silence in organizations (pp. 175–202). Emerald Publishing.
- Babbie, E. R. (2020). The practice of social research (15th ed.). Cengage.
- Babu, N., De Roeck, K., & Raineri, N. (2020). Hypocritical organizations: Implications for employee social responsibility. Journal of Business Research, 114(June 2020), 376–384. https://doi.org/https://doi.org/10.1016/j.jbusres.2019.07.034
- Baker, S. M., & Petty, R. E. (1994). Majority and minority influence: Source-position imbalance as a determinant of message scrutiny. Journal of Personality and Social Psychology, 67(1), 5–19. https://doi.org/https://doi.org/10.1037/0022-3514.67.1.5
- Balmer, J. M. T., & Greyser, S. A. (2006). Corporate marketing: Integrating corporate identity, corporate branding, corporate communications, corporate image and corporate reputation. European Journal of Marketing, 40(7/8), 730–741. https://doi.org/https://doi.org/10.1108/03090560610669964
- Balmer, J. M., & Gray, E. R. (2003). Corporate brands: What are they? What of them? European Journal of Marketing, 37(7/8), 972–997. https://doi.org/https://doi.org/10.1108/03090560310477627
- Banerjee, S. C., & Greene, K. (2012). Role of transportation in the persuasion process:Cognitive and affective responses to antidrug narratives. Journal of Health Communication: International Perspectives, 17(5), 564–581. https://doi.org/https://doi.org/10.1080/10810730.2011.635779
- Braverman, J. (2008). Testimonials versus informational persuasive messages: The moderating effect of delivery mode and personal involvement. Communication Research, 35(5), 666–694. https://doi.org/https://doi.org/10.1177/0093650208321785
- Brinsfield, C. T., & Edwards, M. S. (2020). Employee voice and silence in organizational behavior. In A. Wilkinson, J. Donaghey, T. Dundon, & R. B. Freeman (Eds.), Handbook of research on employee voice (pp. 103–120). Edward Elgar Publishing. https://doi.org/https://doi.org/10.4337/9781788971188.00013
- Brown, S. W., & Swartz, T. A. (1989). A gap analysis of professional service quality. Journal of Marketing, 53(2), 92–98. https://doi.org/https://doi.org/10.1177/002224298905300207
- Bruin, J. (2006). One-way ANOVA power analysis: Stata data analysis examples. UCLA: Institute for Digital Research & Education Statistical Consulting. https://stats.idre.ucla.edu/stata/dae/one-way-anova-power-analysis/
- Busselle, R., & Bilandzic, H. (2009). Measuring narrative engagement. Media Psychology, 12(4), 321–347. https://doi.org/https://doi.org/10.1080/15213260903287259
- Cacioppo, J. T., & Berntson, G. G. (1994). Relationship between attitudes and evaluative space: Acritical review with emphasis on the separability of positive and negative substrates. Psychological Bulletin, 115(3), 401–423. https://doi.org/https://doi.org/10.1037/0033-2909.115.3.401
- Camerer, C., Loewenstein, G., & Prelec, D. (2005). Neuroeconomics: How neuroscience can inform economics. Journal of Economic Literature, 43(1), 9–64. https://doi.org/https://doi.org/10.1257/0022051053737843
- Caputo, N. M., & Rouner, D. (2011). Narrative processing of entertainment media and mental illness stigma. Health Communication, 26(7), 595–604. https://doi.org/https://doi.org/10.1080/10410236.2011.560787
- Carlos, W. C., & Lewis, B. W. (2018). Strategic silence: Withholding certification status as a hypocrisy avoidance tactic. Administrative Science Quarterly, 63(1), 130–169. https://doi.org/10.1177/0001839217695089
- Chartered Institute for Personnel and Development (CIPD). (2007). Extending the right to flexible working could boost business and reduce chances of a divided workforce https://www.cipd.co.uk/publicsites/cScape.CIPD.PressOffice/Templates/PressRelease
- Chen, Y.-S., & Chang, C.-H. (2013). Greenwash and green trust: The mediation effects of green consumer confusion and green perceived risk. Journal of Business Ethics, 114(June), 489–500. https://doi.org/https://doi.org/10.1007/s10551-012-1360-0
- Cho, C. H., Laine, M., Roberts, R. W., & Rodrigue, M. (2015). Organized hypocrisy, organizational façades, and sustainability reporting. Accounting, Organizations & Society, 40(January), 78–94. https://doi.org/10.1016/j.aos.2014.12.003
- Chon, M. G., Tam, L., & Kim, J. N. (2021). Effects of organizational conflict history and employees’ situational perceptions of COVID-19 on negative megaphoning and turnover intention. Journal of Communication Management, 25(3), 298–315. https://doi.org/https://doi.org/10.1108/JCOM-10-2020-0114
- Clark, J. L., & Green, M. C. (2018). Self-fulfilling prophecies: Perceived reality of online interaction drives expected outcomes of online communication. Personality and Individual Differences, 133(2018), 73–76. https://doi.org/https://doi.org/10.1016/j.paid.2017.08.031
- de Graaf, A., Hoken, H., Sanders, J., & Beentjes, W. J. (2011). Identification as a mechanism of narrative persuasion. Communication Research, 20(10), 1–22. https://doi.org/https://doi.org/10.1177/0093650211408594
- Deephouse, D. L. (2000). Media reputation as a strategic resource: An integration of mass communication and resource-based theories. Journal of Management, 26(6), 1091–1112. https://doi.org/https://doi.org/10.1177/014920630002600602
- Dick, A. S., & Basu, K. (1994). Customer loyalty: Toward an integrated conceptual framework. Journal of the Academy of Marketing Science, 22(2), 99–113. https://doi.org/https://doi.org/10.1177/0092070394222001
- Dillard, A. J., Ferrer, R. A., & Welch, J. D. (2018). Associations between narrative transportation, risk perception and behaviour intentions following narrative messages about skin cancer. Psychology & Health, 33(5), 573–593. https://doi.org/https://doi.org/10.1080/08870446.2017.1380811
- Doorley, J., & Garcia, H. F. (2021). Reputation management: The key to successful public relations and corporate communication (4th ed.). Routledge.
- Escalas, J. E. (2004a). Narrative processing: Building consumer connections to brands. Journal of Consumer Psychology, 14(1–2), 168–180. https://doi.org/https://doi.org/10.1207/s15327663jcp1401&2_19
- Escalas, J. E. (2004b). Imagine yourself in the product: Mental simulation, narrative transportation, and persuasion. Journal of Advertising, 33(2), 37–48. https://doi.org/https://doi.org/10.1080/00913367.2004.10639163
- Escalas, J. E. (2007). Self-referencing and persuasion: Narrative transportation versus analytical elaboration. Journal of Consumer Research, 33(4), 421–429. https://doi.org/https://doi.org/10.1086/510216
- Etter, M., Ravasi, D., & Colleoni, E. (2019). Social media and the formation of organizational reputation. Academy of Management Review, 44(1), 28–52. https://doi.org/https://doi.org/10.5465/amr.2014.0280
- Fassin, Y., & Buelens, M. (2011). The hypocrisy-sincerity continuum in corporate communication and decision making: A model of corporate social responsibility and business ethics practices. Management Decision, 49(4), 586–600. https://doi.org/https://doi.org/10.1108/00251741111126503
- Folkes, V. S., & Kamins, M. A. (1999). Effects of information about firms’ ethical and unethical actions on consumers’ attitudes. Journal of Consumer Psychology, 8(3), 243–259. https://doi.org/https://doi.org/10.1207/s15327663jcp0803_03
- Fombrun, C. J., Gardberg, N. A., & Sever, J. M. (2000). The Reputation QuotientSM: A multi-stakeholder measure of corporate reputation. The Journal of Brand Management, 7(4), 241–255. https://doi.org/https://doi.org/10.1057/bm.2000.10
- Fombrun, C., & Shanley, M. (1990). What’s in a name? Reputation building and corporate strategy. Academy of Management Journal, 33(2), 233–258. https://doi.org/https://doi.org/10.5465/256324
- Fombrun, C., & Van Riel, C. (1997). The reputational landscape. Corporate Reputation Review 1 , 5–13. https://doi.org/https://doi.org/10.1057/palgrave.crr.1540008
- Fortune (2017). A “disturbingly high’ number of Americans think workplace is hostile. Fortune Magazine. http://fortune.com/2017/08/14/rand-corporation-workplace-hostile-study/
- Fournier, S., & Mick, D. G. (1999). Rediscovering satisfaction. Journal of Marketing, 63(4), 5–23. https://doi.org/https://doi.org/10.1177/002224299906300403
- Goswami, S., & Ha-Brookshire, J. E. (2016). Exploring US retail employees’ experiences of corporate hypocrisy. Organization Management Journal, 13(3), 168–178. https://doi.org/10.1080/15416518.2016.1214064
- Gray, E. R., & Balmer, J. M. T. (1998). Managing corporate image and corporate reputation. Long Range Planning, 31(5), 695–702. https://doi.org/https://doi.org/10.1016/S0024-6301(98)00074-0
- Green, M. C., & Brock, T. C. (2000). The role of transportation in the persuasiveness of public narratives. Journal of Personality and Social Psychology, 79(5), 701–721. https://doi.org/https://doi.org/10.1037/0022-3514.79.5.701
- Green, M. C., & Brock, T. C. (2002). In the mind’s eye: Transportation-imagery model of narrative persuasion. In M. C. Green, J. J. Strange, & T. C. Brock (Eds.), Narrative impact: Social and cognitive foundations (pp. 315–341). Lawrence Erlbaum.
- Ham, J., & van Den Bos, K. (2010). On unconscious morality: The effects of unconscious thinking on moral decision making. Social Cognition, 28(1), 74–83. https://doi.org/https://doi.org/10.1521/soco.2010.28.1.74
- Harmon, J. (2016). The impact of perceived corporate hypocrisy on employees in the retail industry. Organization Management Journal, 13(3), 167-167. https://doi.org/https://doi.org/10.1080/15416518.2016.1222787
- Harris, F., & De Chernatony, L. (2001). Corporate branding and corporate brand performance. European Journal of Marketing, 36(3/4), 441–456. https://doi.org/https://doi.org/10.1108/03090560110382101
- Heide, M., & Simonsson, C. (2014). Developing internal crisis communication: New roles and practices of communication professionals. Corporate Communications: An International Journal, 19(2), 128–146. https://doi.org/https://doi.org/10.1108/CCIJ-09-2012-0063
- Helm, S. (2011). Employees’ awareness of their impact on corporate reputation. Journal of Business Research, 64(7), 657–663. https://doi.org/https://doi.org/10.1016/j.jbusres.2010.09.001
- Highhouse, S., Brooks, M. E., & Gregarus, G. (2009). An organizational impression management perspective on the formation of corporate reputations. Journal of Management, 35(6), 1481–1493. https://doi.org/https://doi.org/10.1177/0149206309348788
- Highhouse, S., Hoffman, J.R.et al (2001) Organizational Attraction and Job Choice. In: C.L. Cooper, and I.T. Robertson (eds), International Review of Industrial and Organizational Psychology, Vol. 16. Chichester, UK: John Wiley, pp. 37– 64
- Homer, P. M. (1995). Ad size as an indicator of perceived advertising costs and effort: The effects on memory and perceptions. Journal of Advertising, 24(4), 1–12. https://doi.org/10.1080/00913367.1995.10673485
- HR.com. (2019, November). Preventing toxic workplaces: The role of values, training, and leadership in promoting positive workplace culture. HR.com Research Institute https://www.hr.com/en/resources/free_research_white_papers/hrcom-preventing-toxic-workplaces-2019-research_k2nrdqt2.html
- Iguarta, J. J. (2010). Identification with characters and narrative persuasion through fictional feature films. Communications: The European Journal of Communication Research, 35(4), 347–373. https://doi.org/https://doi.org/10.1515/comm.2010.019
- Ito, T. A., Larsen, J. T., Smith, N. K., & Cacioppo, J. T. (1998). Negative information weighs more heavily on the brain: The negativity bias in evaluative categorizations. Journal of Personality and Social Psychology, 75(4), 887–900. https://doi.org/https://doi.org/10.1037/0022-3514.75.4.887
- Kang, M., & Sung, M. (2017). How symmetrical employee communication leads to employee engagement and positive employee communication behaviors: The mediation of employee-organization relationships. Journal of Communication Management, 21(1), 82–102. https://doi.org/https://doi.org/10.1108/JCOM-04-2016-0026
- Kang, M., & Sung, M. (2019). To leave or not to leave: The effects of perceptions of organizational justice on employee turnover intention via employee-organization relationship and employee job engagement. Journal of Public Relations Research, 31(5–6), 152–175. https://doi.org/https://doi.org/10.1080/1062726X.2019.1680988
- Kang, M., & Yang, S. U. (2010). Comparing effects of country reputation and the overall corporate reputations of a country on international consumers’ product attitudes and purchase intentions. Corporate Reputation Review, 13(1), 52–62. https://doi.org/https://doi.org/10.1057/crr.2010.1
- Kang, M. (2013). Effects of the organization‐public relational gap between experiential and expected relationship outcomes: Relational gap analysis. Journal of Communication Management, 17(1), 40–55. https://doi.org/https://doi.org/10.1108/13632541311300142
- Kassing, J. W. (1997). Articulating, antagonizing, and displacing: A model of employee dissent. Communication Studies, 48(4), 311–332. https://doi.org/https://doi.org/10.1080/10510979709368510
- Kassing, J. W. (1998). Development and validation of the organizational dissent scale. Management Communication Quarterly, 12(2), 183–229. https://doi.org/https://doi.org/10.1177/0893318998122002
- Kennedy, S. H. (1977). Nurturing corporate images. European Journal of Marketing, 11(3), 120–164. https://doi.org/https://doi.org/10.1108/EUM0000000005007
- Kim, H. S., Bigman, C. A., Leader, A. E., Lerman, C., & Cappella, J. N. (2012). Narrativehealth communication and behavior change: The influence of exemplars in the news onintention to quit smoking.Journal of Communication,62(3), 473–492. doi: https://doi.org/10.1111/j.1460-2466.2012.01644.x Communication
- Kim, J. N. (2006). Communicant activeness, cognitive entrepreneurship, and a situational theory of problem solving [Doctoral Dissertation], University of Maryland.
- Kim, J. N., & Grunig, J. E. (2011). Problem solving and communicative action: A situational theory of problem solving. Journal of Communication, 61(1), 120–149. https://doi.org/https://doi.org/10.1111/j.1460-2466.2010.01529.x
- Kim, J. N., Ni, L., & Sha, B. L. (2008). Breaking down the stakeholder environment: Explicating approaches to the segmentation of publics for public relations research. Journalism & Mass Communication Quarterly, 85(4), 751–768. https://doi.org/https://doi.org/10.1177/107769900808500403
- Kim, J. N., & Rhee, Y. (2011). Strategic thinking about employee communication behavior (ECB) in public relations: Testing the models of megaphoning and scouting effects in Korea. Journal of Public Relations Research, 23(3), 243–268. https://doi.org/https://doi.org/10.1080/1062726X.2011.582204
- Kiousis, S., Popescu, C., & Mitrook, M. (2007). Understanding influence on corporate reputation: An examination of public relations efforts, media coverage, public opinion, and financial performance from an agenda-building and agenda-setting perspective. Journal of Public Relations Research, 19(2), 147–165. https://doi.org/https://doi.org/10.1080/10627260701290661
- Kotler, P. & Keller, K.L. (2006) Marketing Management (12th ed.). Upper Saddle River, NJ: Prentice Hall.
- Labianca, G., & Brass, D. J. (2006). Exploring the social ledger: Negative relationships and negative asymmetry in social networks in organizations. Academy of Management Review, 31(3), 596–614. https://doi.org/https://doi.org/10.5465/amr.2006.21318920
- Lange, D., Lee, P. M., & Dai, Y. (2011). Organizational reputation: A review. Journal of Management, 37(1), 153–184. https://doi.org/https://doi.org/10.1177/0149206310390963
- Lee, Y., Kim, K. H., & Kim, J. N. (2019). Understanding the impacts of issue types and employee–organization relationships on employees’ problem perceptions and communicative behaviors. Corporate Communications: An International Journal, 24(3), 553–568. https://doi.org/https://doi.org/10.1108/CCIJ-12-2018-0127
- Lee, Y., & Kim, K. H. (2020). De-motivating employees’ negative communication behaviors on anonymous social media: The role of public relations. Public Relations Review, 46(4), 101955. https://doi.org/https://doi.org/10.1016/j.pubrev.2020.101955
- Lee, Y. (2021). Employees’ negative megaphoning in response to organizational injustice: The mediating role of employee–organization relationship and negative affect. Journal of Business Ethics, 1–15. https://doi.org/https://doi.org/10.1007/s10551-021-04804-5
- Leonidou, C. N., & Skarmeas, D. (2017). Gray shades of green: Causes and consequences of green skepticism. Journal of Business Ethics, 144(2017), 401–415. https://doi.org/https://doi.org/10.1007/s10551-015-2829-4
- Love, E. G., & Kraatz, M. (2009). Character, conformity, or the bottom line? How and why downsizing affected corporate reputation. Academy of Management Journal, 52(2), 314–335. https://doi.org/https://doi.org/10.5465/amj.2009.37308247
- MacKenzie, S. B., & Lutz, R. J. (1989). An empirical examination of the structural antecedents of attitude toward the ad in an advertising pretesting context. Journal of Marketing, 53(2), 48–65. https://doi.org/https://doi.org/10.1177/002224298905300204
- Mazzei, A., Kim, J. N., Togna, G., Lee, Y., & Lovari, A. (2019). Employees as advocates or adversaries during a corporate crisis. The role of perceived authenticity and employee empowerment. Sinergie: Italian Journal of Management, 37(2), 195–212.
- McQueen, A., Kreuter, M. W., Kalesan, B., & Alcaraz, K. I. (2011). Understanding narrative effects: The impact of breast cancer survivor stories on message processing, attitudes, and beliefs among African American women. Health Psychology, 30(6), 674–682. https://doi.org/https://doi.org/10.1037/a0025395
- Men, L. R., & Stacks, D. W. (2013). The impact of leadership style and employee empowerment on perceived organizational reputation. Journal of Communication Management, 17(2), 171–192. https://doi.org/https://doi.org/10.1108/13632541311318765
- Men, L. R., & Yue, C. A. (2019). Creating a positive emotional culture: Effect of internal communication and impact on employee supportive behaviors. Public Relations Review, 45(3), 101764. https://doi.org/https://doi.org/10.1016/j.pubrev.2019.03.001
- Miles, S. J., & Mangold, W. G. (2014). Employee voice: Untapped resource or social media time bomb? Business Horizons, 57(3), 401–411. https://doi.org/https://doi.org/10.1016/j.bushor.2013.12.011
- Milliken, F. J., & Lam, N. (2009). Making the decision to speak up or to remain silent: Implications for organizational learning. In J. Greenberg & M. S. Edwards (Eds.), Voice and silence in organizations (pp. 225–244). Emerald Publishing.
- Morrison, E. W. (2011). Employee voice behavior: Integration and directions for future research. Academy of Management Annals, 5(1), 373–412. https://doi.org/https://doi.org/10.5465/19416520.2011.574506
- Moyer-gus ́e, E. (2008). Toward a theory of entertainment persuasion: Explaining the persuasive effects of entertainment–education messages. Communication Theory, 18(3), 407–425. https://doi.org/https://doi.org/10.1111/j.1460-2466.2008.01408.x
- Murphy, S. T., Frank, L. B., Chatterjee, J. S., & Baezconde-Garbanati, L. (2013). Narrative versus nonnarrative: The role of identification, transportation, and emotion in reducing health disparities. Journal of Communication, 63(1), 116–137. https://doi.org/https://doi.org/10.1111/jcom.12007
- Nguyen, N., & Leblanc, G. (2001). Corporate image and corporate reputation in customers’ retention decisions in services. Journal of Retailing and Consumer Services, 8(4), 227–236. https://doi.org/https://doi.org/10.1016/S0969-6989(00)00029-1
- Oliver, M. B., Dillard, J. P., Bae, K., & Tamul, D. J. (2012). The effect of narrative newsformat on empathy for stigmatized groups. Journalism & Mass Communication Quarterly, 89(2), 205–224. https://doi.org/https://doi.org/10.1177/1077699012439020
- Opitz, M., Chaudhri, V., & Wang, Y. (2018). Employee social-mediated crisis communication as opportunity or threat? Corporate Communications: An International Journal, 23(1), 66–83. https://doi.org/https://doi.org/10.1108/CCIJ-07-2017-0069
- Palmer, D. (2012). Normal organizational wrongdoing: A critical analysis of theories of misconduct in and by organizations. Oxford University Press.
- Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1994). Alternative scales for measuring service quality: a comparative assessment based on psychometric and diagnostic criteria. Journal of Retailing, 70(3), 201–230. https://doi.org/10.1016/0022-4359(94)90033-7
- Petty, R. E., & Briñol, P. (2010). Attitude change. In R. F. Baumeister & E. J. Finkel (Eds.), Advanced social psychology: The state of the science (pp. 217–259). Oxford University Press.
- Petty, R. E., Cacioppo, J. T., & Schumann, D. (1983). Central and peripheral routes to advertising effectiveness: The moderating role of involvement. Journal of Consumer Research, 10(2), 135–146. https://doi.org/10.1086/208954
- Petty, R. E., & Cacioppo, J. T. (1986). The elaboration likelihood model of persuasion. In Communication and persuasion. Springer series in social psychology. New York: Springer 1–24 . doi:https://doi.org/https://doi.org/10.1007/978-1-4612-4964-1_1
- Pham, M. T., & Avnet, T. (2004). Ideals and oughts and the reliance on affect versus substance in persuasion. Journal of Consumer Research, 30(4), 503–518. https://doi.org/https://doi.org/10.1086/380285
- Pollock, T. G., Lashley, K., Rindova, V. P., & Han, J. H. (2019). Which of these things are not like the others? Comparing the rational, emotional, and moral aspects of reputation, status, celebrity, and stigma. Academy of Management Annals, 13(2), 444–478. https://doi.org/https://doi.org/10.5465/annals.2017.0086
- Richter, T., Schroeder, S., & Wöhrmann, B. (2009). You don’t have to believe every-thing you read: Background knowledge permits fast and efficient validation of information. Journal of Personality and Social Psychology, 96(3), 538–598. https://doi.org/https://doi.org/10.1037/a0014038
- Rindova, V. P., Martins, L. L., Srinivas, S. B., & Chandler, D. (2018). The good, the bad, and the ugly of organizational rankings: A multidisciplinary review of the literature and directions for future research. Journal of Management, 44(6), 2175–2208. https://doi.org/https://doi.org/10.1177/0149206317741962
- Rindova, V. P., Williamson, I. O., Petkova, A. P., & Sever, J. M. (2005). Being good or being known: An empirical examination of the dimensions, antecedents, and consequences of organizational reputation. Academy of Management Journal, 48(6), 1033–1049. https://doi.org/https://doi.org/10.5465/amj.2005.19573108
- Roberts, P. W., & Dowling, G. R. (2002). Corporate reputation and sustained superior financial performance. Strategic Management Journal, 23(12), 1077–1093. https://doi.org/https://doi.org/10.1002/smj.274
- Ruck, K., Welch, M., & Menara, B. (2017). Employee voice: an antecedent to organisational engagement?. Public Relations Review, 43(5), 904–914. https://doi.org/https://doi.org/10.1016/j.pubrev.2017.04.008
- Ruck, K., Welch, M., & Menara, B. (2017). Employee voice: An antecedent to organisational engagement? Public Relations Review, 43(5), 904–914. https://doi.org/https://doi.org/10.1016/j.pubrev.2017.04.008
- Ryu, K., Lehto, X. Y., Gordon, S. E., & Fu, X. (2019). Effect of a brand story structure on narrative transportation and perceived brand image of luxury hotels. Tourism Management, 71(2019), 348–363. https://doi.org/https://doi.org/10.1016/j.tourman.2018.10.021
- Saxton, M. K. (1998). Where do reputations come from? Corporate Reputation Review, 1(4), 393–399. https://doi.org/https://doi.org/10.1057/palgrave.crr.1540060
- Schaarschmidt, M., & Walsh, G. (2018). Social media-driven antecedents and consequences of employees’ awareness of their impact on corporate reputation. Journal of Business Research, 117(2020), 718–726. https://doi.org/https://doi.org/10.1016/j.jbusres.2018.11.027
- Schultz, D. E., & Kitchen, P. J. (2004). Managing the changes in corporate branding and communication: Closing and re-opening the corporate umbrella. Corporate Reputation Review, 6(4), 347–366. https://doi.org/https://doi.org/10.1057/palgrave.crr.1540004
- Seo, Y., Li, X., Choi, Y. K., & Yoon, S. (2018). Narrative transportation and paratextual features of social media in viral advertising. Journal of Advertising, 47(1), 83–95. https://doi.org/https://doi.org/10.1080/00913367.2017.1405752
- Shen, H., & Jiang, H. (2019). Engaged at work? An employee engagement model in public relations. Journal of Public Relations Research, 31(1–2), 32–49. https://doi.org/https://doi.org/10.1080/1062726X.2019.1585855
- Shim, K., & Yang, S. U. (2016). The effect of bad reputation: The occurrence of crisis, corporate social responsibility, and perceptions of hypocrisy and attitudes toward a company. Public Relations Review, 42(1), 68–78. https://doi.org/https://doi.org/10.1016/j.pubrev.2015.11.009
- Shklar, J. N. (1984). Ordinary voices. Harvard University Press.
- Skowronski, J. J., & Carlston, D. E. (1989). Negativity and extremity biases in impression formation: A review of explanations. Psychological Bulletin, 105(1), 131–142. https://doi.org/https://doi.org/10.1037/0033-2909.105.1.131
- Slater, M. D., Rouner, D., & Long, M. (2006). Television dramas and support for controversial public policies: Effects and mechanisms. Journal of Communication, 56(2), 235–252. https://doi.org/https://doi.org/10.1111/j.1460-2466.2006.00017.x
- Slater, M. D., & Rouner, D. (2002). Entertainment-education and elaboration likelihood: Understanding the processing of narrative persuasion. Communication Theory, 12(2), 173–191. https://doi.org/https://doi.org/10.1111/j.1468-2885.2002.tb00265.x
- Slater, M. D. (2002). Entertainment education and the persuasive impact of narratives. In M. C. Green, J. J. Strange, & T. C. Brock (Eds.), Narrative impact: Social and cognitive foundations (pp. 157–181). Lawrence Erlbaum Associates.
- Slovic, P., Finucane, M., Peters, E., & MacGregor, D. G. (2002). Rational actors or rational fools: Implications of the affect heuristic for behavioral economics. The Journal of Socio-Economics, 31(4), 329–342. https://doi.org/https://doi.org/10.1016/S1053-5357(02)00174-9
- Smith, R. D. (2013). Strategic planning for public relations (4th ed.). Routledge.
- Tal-Or, N., & Cohen, J. (2010). Understanding audience involvement: Conceptualizing and manipulating identification and transportation. Poetics, 38(4), 402–418. https://doi.org/https://doi.org/10.1016/j.poetic.2010.05.004
- Tetlock, P. E. (2000). Cognitive biases and organizational correctives: Do both disease and cure depend on the politics of the beholder? Administrative Science Quarterly, 45(2), 293–326. https://doi.org/https://doi.org/10.2307/2667073
- Thelen, P. D., & Yue, C. A. (2021). Servant leadership and employee advocacy: The mediating role of psychological empowerment and perceived relationship investment. International Journal of Communication, 15(2021), 3802–3826. https://ijoc.org/index.php/ijoc/article/view/17076/3531
- Tost, L. P. (2011). An integrative model of legitimacy judgments. Academy of Management Review, 36(4), 686–710. https://doi.org/https://doi.org/10.5465/amr.2010.0227
- Tsai, W. H., Hsu, W., & Chou, W. C. (2011). A gap analysis model for improving airport service quality. Total Quality Management & Business Excellence, 22(10), 1025–1040. https://doi.org/https://doi.org/10.1080/14783363.2011.611326
- Van der Meer, T. G., Hameleers, M., & Kroon, A. C. (2020). Crafting our own biased media diets: The effects of confirmation, source, and negativity bias on selective attendance to online news. Mass Communication and Society, 23(6), 937–967. https://doi.org/https://doi.org/10.1080/15205436.2020.1782432
- Van Riel, C. B., & Fombrun, C. J. (2007). Essentials of corporate communication: Implementing practices for effective reputation management. Routledge.
- Verčič, A. T. (2021). The impact of employee engagement, organisational support and employer branding on internal communication satisfaction. Public Relations Review, 47(1), 102009. https://doi.org/https://doi.org/10.1016/j.pubrev.2021.102009
- Wæraas, A., & Dahle, D. Y. (2020). When reputation management is people management: Implications for employee voice. European Management Journal, 38(2), 277–287. https://doi.org/https://doi.org/10.1016/j.emj.2019.08.010
- Wagner, T., Lutz, R. J., & Weitz, B. A. (2009). Corporate hypocrisy: Overcoming the threat of inconsistent corporate social responsibility perceptions. Journal of Marketing, 73(6), 77–91. https://doi.org/https://doi.org/10.1509/jmkg.73.6.77
- Walden, J. A., & Kingsley Westerman, C. Y. (2018). Strengthening the tie: Creating exchange relationships that encourage employee advocacy as an organizational citizenship behavior. Management Communication Quarterly, 32(4), 593–611. https://doi.org/https://doi.org/10.1177/0893318918783612
- Walker, H. J., Feild, H. S., Giles, W. F., Armenakis, A. A., & Bernerth, J. B. (2009). Displaying employee testimonials on recruitment web sites: Effects of communication media, employee race, and job seeker race on organizational attraction and information credibility. Journal of Applied Psychology, 94(5), 1354–1364. https://doi.org/https://doi.org/10.1037/a0014964
- Walsh, G., & Beatty, S. E. (2007). Customer-based corporate reputation of a service firm: Scale development and validation. Journal of the Academy of Marketing Science, 35(1), 127–143. https://doi.org/https://doi.org/10.1007/s11747-007-0015-7
- Wang, Y., & Berens, G. (2015). The impact of four types of corporate social performance on reputation and financial performance. Journal of Business Ethics, 131(2), 337–359. https://doi.org/https://doi.org/10.1007/s10551-014-2280-y
- Wilkinson, A., & Fay, C. (2011). New times for employee voice? Human Resource Management, 50(1), 65–74. https://doi.org/https://doi.org/10.1002/hrm.20411
- Yang, S. U. (2007). An integrated model for organization—public relational outcomes, organizational reputation, and their antecedents. Journal of Public Relations Research, 19(2), 91–121. https://doi.org/https://doi.org/10.1080/10627260701290612
- Zhan, M., & Hample, D. (2016). Predicting employee dissent expression in organizations: A cost and benefit approach. Management Communication Quarterly, 30(4), 441–471. https://doi.org/https://doi.org/10.1177/0893318916635752
- Zhang, J. Q., Craciun, G., & Shin, D. (2010). When does electronic word-of-mouth matter? A study of consumer product reviews. Journal of Business Research, 63(12), 1336–1341. https://doi.org/https://doi.org/10.1016/j.jbusres.2009.12.011