1,787
Views
33
CrossRef citations to date
0
Altmetric
Research Articles

Analyses of Visitors’ Experiences in a Natural World Heritage Site Based on TripAdvisor Reviews

ORCID Icon, ORCID Icon, ORCID Icon & ORCID Icon

References

  • Amaral, F., Tiago, T., & Tiago, F. (2014). User-generated content: Tourists’ profiles on TripAdvisor. International Journal on Strategic Innovative Marketing, 1, 137–147. doi:10.15556/IJSIM.01.03.002
  • Anderson, D. (2003). Visitors’ long-term memories of world expositions. Curator: The Museum Journal, 46(4), 401–420. doi:10.1111/j.2151-6952.2003.tb00106.x
  • Anderson, D., & Shimizu, H. (2007). Recollections of Expo 70: Visitors’ experiences and the retention of long term memories. Curator: The Museum Journal, 50(4), 435–454.
  • Ayeh, J. K., Au, N., & Law, R. (2013). Do we believe in TripAdvisor?”: Examining credibility perceptions and online travelers’ attitude toward using user-generated content. Journal of Travel Research, 52(4), 437–452. doi:10.1177/0047287512475217
  • Ballantyne, R., Packer, J., & Hughes, K. (2009). Tourists’ support for conservation messages and sustainable management practices in wildlife tourism experiences. Tourism Management, 30(5), 658–664. doi:10.1016/j.tourman.2008.11.003
  • Ballantyne, R., Packer, J., & Sutherland, L. A. (2011). Visitors’ memories of wildlife tourism: Implications for the design of powerful interpretive experiences. Tourism Management, 32(4), 770–779. doi:10.1016/j.tourman.2010.06.012
  • Benton, G. (2011). Visitor perceptions of cultural resource management at three national park service sites. Visitor Studies, 14(1), 84–99. doi:10.1080/10645578.2011.557631
  • Bigne, E., Andreu, L., Hernandez, B., & Ruiz, C. (2016). The impact of social media and offline influences on consumer behaviour. An analysis of the low-cost airline industry. Current Issues in Tourism, 19(12), 1–19. doi:10.1080/13683500.2015.1126236
  • Breakey, N. M. (2012). Studying world heritage visitors: The case of the remote Riversleigh Fossil Site. Visitor Studies, 15(1), 82–97. doi:10.1080/10645578.2012.660845
  • Brochado, A. (2019). Nature-based experiences in tree houses: Guests’ online reviews. Tourism Review, 74(3), 310. doi:10.1108/TR-10-2017-0162
  • Brochado, A., & Brochado, F. (2019). What makes a glamping experience great?. Journal of Hospitality and Tourism Technology, 10(1), 15–27. doi:10.1108/JHTT-06-2017-0039
  • Brochado, A., Oliveira, C., Rita, P., & Oliveira-Brochado, F. (2018). Shopping centres beyond purchasing of luxury goods: A tourism perspective. Annals of Leisure Research, 22(1), 484–505. doi:10.1080/11745398.2018.1522594
  • Brochado, A., Oliveira, C., Rita, P., & Oliveira-Brochado, F. (2019). Airline passengers’ perceptions of service quality: Themes in online reviews. International Journal of Contemporary Hospitality Management, 31(2), 855–873. doi:10.1108/IJCHM-09-2017-0572
  • Brochado, A., Stoleriu, O. M., & Lupu, C. (2018). Surf camp experiences. Journal of Sport & Tourism, 22(1), 21–41. doi:10.1080/14775085.2018.1430609
  • Bulbeck, C. (2005). Facing the wild: Ecotourism, conservation, and animal encounters. London: Earthscan.
  • Carter, P. L. (2016). Where are the enslaved? TripAdvisor and the narrative landscapes of southern plantation museums. Journal of Heritage Tourism, 11(3), 235–249. doi:10.1080/1743873X.2015.1100625
  • Carvajal Martinez, M. A. (2013). Écoutouristes: Profil et implications pour la stratégie marketing, mémoire présenté [PDF file]. Retrieved from http://www.archipel.uqam.ca/5765/1/M13055.pdf
  • Chan, J. K. L., & Baum, T. (2007). Ecotourists perception of ecotourism experience in lower Kinabatangan, Sabah, Malaysia. Journal of Sustainable Tourism, 15(5), 574–590. doi:10.2167/jost679.0
  • Chen, C., & Tsai, D. (2007). How do destination image and evaluative factors affect behavioural intentions?. Tourism Management, 28(4), 1115–1122. doi:10.1016/j.tourman.2006.07.007
  • Chiu, Y. Y. H., Lee, W. I., & Chen, T. H. (2014). Environmentally responsible behavior in ecotourism: Exploring the role of destination image and value perception. Asia Pacific Journal of Tourism Research, 19(8), 876–889. doi:10.1080/10941665.2013.818048
  • Choe, Y., Kim, J., & Fesenmaier, D. R. (2017). Use of social media across the trip experience: An application of latent transition analysis. Journal of Travel & Tourism Marketing, 34(4), 431–443. doi:10.1080/10548408.2016.1182459
  • Csikszentmihalyi, M. (1990). Flow: The psychology of optimal experience. New York: Harper Perennial.
  • Curtin, S., & Kragh, G. (2014). Wildlife tourism: Reconnecting people with nature, human dimensions of wildlife. Human Dimensions of Wildlife: An International Journal, 19(6), 545–554. doi:10.1080/10871209.2014.921957
  • Danube Delta Biosphere Reserve Authority (DDBRA (2017).). Danube Delta Biosphere Reserve Authority. Retrieved from www.ddbra.ro
  • Diamantis, D. (1999). The characteristics of UK’s ecotourists. Tourism Recreation Research, 24(2), 99–102. doi:10.1080/02508281.1999.11014884
  • Dolnicar, S., Crouch, G. I., & Long, P. (2008). Environment-friendly tourists: What do we really know about them?. Journal of Sustainable Tourism, 16(2), 197–210. doi:10.2167/jost738.0
  • Donaire, J. A., Camprubí, R., & Galí, N. (2014). Tourist clusters from Flickr travel photography. Tourism Management Perspectives, 11, 26–33. doi:10.1016/j.tmp.2014.02.003
  • Eagles, P. F. J., & Cascagnette, J. W. (1995). Canadian ecotourists: Who are they?. Tourism Recreation Research, 20(1), 22–28. doi:10.1080/02508281.1995.11014729
  • Fennell, D. (2008). Eco-tourism. Padstow, UK: TJ International Ltd.
  • Filieri, R., Alguezaui, S., & McLeay, F. (2015). Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth. Tourism Management, 51, 174–185. doi:10.1016/j.tourman.2015.05.007
  • Filieri, R., & McLeay, F. (2014). E-WOM and Accommodation: An Analysis of the Factors That Influence Travelers’ Adoption of Information from Online Reviews. Journal of Travel Research, 53(1), 44–57. doi:10.1177/0047287513481274
  • Fotis, J., Buhalis, D., & Rossides, N. (2012). Social media use and impact during the holiday travel planning process. Information and Communication Technologies in Tourism, 2012, 13–24. doi:10.1007/978-3-7091-1142-0_2
  • Goh, H. C., & Rosilawati, Z. (2014). Conservation education in Kinabalu Park, Malaysia: Analysis of visitors’ satisfaction. Journal of Tropical Forest Science, 26(2), 208–217. https://www.jstor.org/stable/23723906
  • Görnert, S. (2007). Perception about parks and eco-tourism: German and Canadian tourists compared. Textual Studies in Canada, 17, 55–78.
  • Gretzel, U., & Yoo, K. H. (2008). Use and impact of online travel review. In P. O’Connor, W. Hopken, & U. Gretzel (Eds.), Information and communication technologies in tourism. Proceedings of the International Conference in Innsbruck, Austria (pp. 35–46). Cham, Switzerland: Springer International Publishing AG.
  • Hill, J., Curtin, S., & Gough, G. (2014). Understanding tourist encounters with nature: A thematic framework. Tourism Geographies: An International Journal of Tourism Space, Place and Environment, 16(1), 68–87. doi:10.1080/14616688.2013.851265
  • Hughes, K. (2011). Designing post-visit action resources for families visiting wildlife tourism sites. Visitor Studies, 14(1), 66–83. doi:10.1080/10645578.2011.557630
  • Khuong, M. N., & Luan, P. D. (2015). Factors affecting tourists’ satisfaction towards Nam Cat Tien National Park, Vietnam—A mediation analysis of perceived value. International Journal of Innovation, Management and Technology, 6(4), 238–243. doi:10.7763/IJIMT.2015.V6.609
  • Kladou, S., & Mavragani, E. (2015). Assessing destination image: An online marketing approach and the case of TripAdvisor. Journal of Destination Marketing & Management, 4(3), 187–193. doi:10.1016/j.jdmm.2015.04.003
  • Kunz Kollmann, E. (2007). The effect of broken exhibits on the experiences of visitors at a science museum. Visitor Studies, 10(2), 178–191. doi:10.1080/10645570701585251
  • Kusumasondjaja, S., Shanka, T., & Marchegiani, C. (2012). Credibility of online reviews and initial trust: The roles of reviewers’ identity and review valence. Journal of Vacation Marketing, 18(3), 185–195. doi:10.1177/1356766712449365
  • Lee, H. A., Law, R., & Murphy, J. (2011). Helpful reviewers in TripAdvisor, an online travel community. Journal of Travel & Tourism Marketing, 28(7), 675–688. doi:10.1080/10548408.2011.611739
  • Leximancer. (2011). Leximancer manual [PDF file]. Retrieved from https://www.leximancer.com/sitemedia/lm/science/Leximancer_Manual_Version_4_0.pdf
  • Liu, Y., Teichert, T., Rossi, M., Li, H., & Hu, F. (2017). Big data for big insights: Investigating language-specific drivers of hotel satisfaction with user-generated reviews. Tourism Management, 59, 554–563. doi:10.1016/j.tourman.2016.08.012
  • Litvin, S., Goldsmith, R., & Pan, B. (2018). A retrospective view of electronic word-of-mouth in hospitality and tourism management. International Journal of Contemporary Hospitality Management, 30(1), 313–325. doi:10.1108/IJCHM-08-2016-0461
  • Lu, W., & Stepchenkova, S. (2012). Ecotourism experiences reported online: Classification of satisfaction attributes. Tourism Management, 33(3), 702–712. doi:10.1016/j.tourman.2011.08.003
  • Lu, W., & Stepchenkova, S. (2015). User-generated content as a research mode in tourism and hospitality applications: Topics, methods, and software. Journal of Hospitality Marketing & Management, 24(2), 119–154. doi:10.1080/19368623.2014.907758
  • Lupu, C., Brochado, A., & Stoleriu, O. M. (2017). Experiencing Dracula’s homeland. Tourism Geographies, 19(5), 756–779. doi:10.1080/14616688.2017.1336786
  • Lupu, C., Brochado, A., & Stoleriu, O. M. (2018). Visitor experiences at UNESCO monasteries in Northeast Romania. Journal of Heritage Tourism, 4(2), 150–165. doi:10.1080/1743873X.2018.1506458
  • Munar, A. M., & Jacobsen, J. K. S. (2014). Motivations for sharing tourism experiences through social media. Tourism Management, 43, 46–54. doi:10.1016/j.tourman.2014.01.012
  • National Institute of Statistics (NIS) (2019). National Institute of Statistics [webpage]. Retrieved from http://www.insse.ro/cms/en
  • O’Connor, P. (2008). User-generated content and travel: A case study on Tripadvisor.com. In P. O’Connor, W. Höpken, & U. Gretzel (Eds.), Proceedings from ICTT 2008: Information and Communication Technologies in Tourism 2008 (pp. 47–58). New York: Springer.
  • Otto, J. E., & Ritchie, J. (1996). The service experience in tourism. Tourism Management, 17(3), 165–174. doi:10.1080/19368623.2014.907758
  • Packer, J., & Ballantyne, R. (2016). Conceptualising the visitor experience: A review of literature and development of a multifaceted model. Visitor Studies, 19(2), 128–143. doi:10.1080/10645578.2016.1144023
  • Packer, J., Ballantyne, R., & Bond, N. (2018). Developing an instrument to capture multifaceted visitor experiences: The DoVE adjective checklist. Visitor Studies, 21(2), 211–231. doi:10.1080/10645578.2018.1553925
  • Paco, A., Alves, H., & Nunes, C. (2012). Ecotourism from both hotels and tourists’ perspective. Economics & Sociology, 5(2), 132–142. doi:10.14254/2071-789X.2012/5-2/10
  • Pearce, J., Strickland-Munro, J., & Moore, S. A. (2016). What fosters awe-inspiring experiences in nature-based tourism destinations?. Journal of Sustainable Tourism, 25(3), 1–17. doi:10.1080/09669582.2016.1213270
  • Pietilä, M. (2017). Do visitor experiences differ across recreation settings? Using geographical information systems to study the setting-experience relationship. Visitor Studies, 20(2), 187–201. doi:10.1080/10645578.2017.1404350
  • Pine, B., & Gilmore, J. (1998). Welcome to the experience economy. Harvard Business Review, 76(4), 96–105.
  • Plesoianu, D. M., & Simionescu, V. (2016). Rural tourism in the Razim-Sinoe area. Scientific Papers Series Management, Economic Engineering in Agriculture and Rural Development, 16(1), 387–392.
  • Powell, R. B., & Ham, S. H. (2008). Can eco-tourism interpretation really lead to pro- conservation knowledge, attitudes and behavior? Evidence from the Galapagos Islands. Journal of Sustainable Tourism, 16(4), 467–489. doi:10.1080/09669580802154223
  • Reynolds, P. C., & Braithwaite, D. (2001). Toward a conceptual framework for wildlife tourism. Tourism Management, 22(1), 31–42. doi:10.1016/S0261-5177(00)00018-2
  • Rodrigues, H., Brochado, A., Troilo, M., & Mohsin, A. (2017). Mirror, mirror on the wall, who’s the fairest of them all? A critical content analysis on medical tourism. Tourism Management Perspectives, 24, 16–25. doi:10.1016/j.tmp.2017.07.004
  • Ross, S. R., Melber, L. M., Gillespie, K. L., & Lukas, K. E. (2012). The impact of a modern, naturalistic exhibit design on visitor behavior: A cross-facility comparison. Visitor Studies, 15(1), 3–15. doi:10.1080/10645578.2012.660838
  • Shackley, M. (2006). Visitor management at world heritage sites. In A. Leask, & A. Fyall (Eds.), Managing world heritage sites (pp. 83–93). Oxford, UK: Butterworth-Heinemann.
  • Skov, M., Lykke, M., & Jantzen, C. (2018). Introducing walk-alongs in Visitor Studies: A mobile method approach to studying user experience. Visitor Studies, 21(2), 189–210. doi:10.1080/10645578.2018.1549396
  • Stoleriu, O. M., & Ibanescu, B. C. (2017). The online destination image of Danube Delta (Romania) projected by visitor photos [conference paper]. Retrieved from https://www.researchgate.net/publication/319879623_THE_ONLINE_DESTINATION_IMAGE_OF_DANUBE_DELTA_ROMANIA_PROJECTED_BY_VISITOR_PHOTOS
  • Su, Y., & Teng, W. (2018). Contemplating museums’ service failure: Extracting the service quality dimensions of museums from negative on-line reviews. Tourism Management, 69, 214–222. doi:10.1016/j.tourman.2018.06.020
  • Tejler, R. (2013). The interaction of tourism and nature conservation. Two Case Studies from Biosphere Reserves in Romania (Bachelor Thesis), Retrieved from https://gupea.ub.gu.se/bitstream/2077/33206/1/gupea_2077_33206_1.pdf
  • Tonge, J., Valesini, F. J., Moore, S. A., Beckley, L. E., & Ryan, M. M. (2013). The relation between place attachment and management preferences of visitors at remote coastal campsites in Western Australia. Visitor Studies, 16(1), 39–58. doi:10.1080/10645578.2013.768070
  • The International Ecotourism Society (2017). The International Ecotourism Society. TIES global ecotourism [webpage]. Retrieved from http://www.ecotourism.org
  • Torres-Sovero, C., Martín-López, B., González, J. A., & Kirkby, C. (2012). Social ecological factors influencing tourist satisfaction in three ecotourism lodges in the southeastern Peruvian Amazon. Tourism Management, 33(3), 545–548. doi:10.1016/j.tourman.2011.06.008
  • TripAdvisor. (2017). TripAdvisor [webpage]. Retrieved from https://www.tripadvisor.com/
  • United Nations Educational, Scientific and Cultural Organization (UNESCO) (2018). United Nations Educational, Scientific and Cultural Organization [webpage]. Retrieved from http://whc.unesco.org
  • United Nations World Tourism Organization (2012). World Tourism Organization [webpage]. Retrieved from http://sdt.u nwto.org/en/content/ecotouri sm-and-protected-areas
  • Van Dijk, P. A., Smith, L. D. G., & Weiler, B. (2012). To re-enact or not to re-enact? Investigating the impacts of first and third-person interpretation at a heritage tourism site. Visitor Studies, 15(1), 48–61. doi:10.1080/10645578.2012.660842
  • Wang, W. C. (2015). Visitor perception, interpretation needs, and satisfaction of eco-tourism: The case of Taijiang National Park. Taiwan Enlightening Tourism. A Pathmaking Journal, 5(2), 180–200.
  • Weaver, D. B. (2005). Comprehensive and minimalist dimensions of eco-tourism. Annals of Tourism Research, 32(2), 439–455. doi:10.1016/j.annals.2004.08.003
  • Weaver, D. B. (2002). Hard-core ecotourists in Lamington National Park in Australia. Journal of Ecotourism, 1(1), 19–35. doi:10.1080/14724040208668110
  • Weaver, D. B., & Lawton, L. J. (2002). Overnight ecotourist market segmentation in the Gold Coast Hinterland of Australia. Journal of Travel Research, 40(3), 270–280. doi:10.1177/004728750204000305
  • Wight, P. A. (2001). Ecotourists: Not a homogeneous market segment. In D. B. Weaver (Ed.), The encyclopedia of ecotourism (p. 37). Wallingford, UK: CAB International.
  • Winter, M. (2018). Visitor perspectives on commenting in museums. Museum Management and Curatorship, 33(5), 484–505. doi:10.1080/09647775.2018.1496354
  • Xiang, Z., Du, Q., Ma, Y., & Fan, W. (2017). A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism. Tourism Management, 58, 51–65. doi:10.1016/j.tourman.2016.10.001
  • Xiang, Z., & Gretzel, U. (2010). Role of social media in online travel information search. Tourism Management, 31(2), 179–188. doi:10.1016/j.tourman.2009.02.016
  • Zhang, Y., & Cole, S. T. (2016). Dimensions of lodging guest satisfaction among guests with mobility challenges: A mixed-method analysis of web-based texts. Tourism Management, 53, 13–27. doi:10.1016/j.tourman.2015.09.001
  • Zografos, C., & Allcroft, D. (2007). The environmental values of potential ecotourists: A segmentation study. Journal of Sustainable Tourism, 15(1), 44–64. doi:10.2167/jost572.0

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.