REFERENCES
- Rubin JZ, Pruitt DG, Kim SH. Social conflict: escalation, stale- mate, and settlement. 2nd ed. New York: McGraw-Hill, 1994.
- Black KJ, Compton WM, Wetzel M, Minchin S, Farber NB, Rastogi-Cruz D. Assaults by patients on psychiatric residents at three training sites. Hosp Community Psychiatry 1994;45:706–10.
- Heitler SM. From conflict to resolution: strategies for diagno- sis and treatment of distressed individuals, couples, and fami- lies. New York: Norton, 1990.
- Kelley JL. Psychiatric malpractice: stories of patients, psychi- atrists, and the law. New Brunswick, New Jersey: Rutgers University Press, 1996.
- Causey DL, McKay M, Rosenthal C, Darnell C. Assessment of hospital-related stress in children and adolescents admitted to a psychiatric inpatient unit. J Child Adolesc Psychiatr Nurs 1998;11:135–45.
- Cohen LJ. Psychiatric hospitalization as an experience of trauma. Arch Psychiatr Nurs 1994;8:78–81.
- Johnson DW, Johnson RT. Conflict resolution and peer media- tion programs in elementary and secondary schools: a review of the research. Rev Educ Res 1996;66:459–506.
- Wittenberg C, Mackenzie S, Shaw M, Ross D. And justice for all. HR Mag 1997;42(9):131–7.
- Tisdelle DA, St. Lawrence JS. Adolescent interpersonal problem-solving skill training: social validation and general- ization. Behav Ther 1988;19:171–82.
- Fisher R, Ury W, with Patton B (ed). Getting to yes: negotiat- ing agreement without giving in. 2nd ed. New York: Penguin, 1991.
- Bush RAB, Folger JP. The promise of mediation: responding to conflict through empowerment and recognition. San Fran- cisco: Jossey-Bass, 1994.
- Lax DA, Sebenius JK. The manager as negotiator: bargaining for cooperation and competitive gain. New York: Free Press, 1986.
- Banyan CD, Antes JR. Therapeutic benefits of interest-based mediation. Hosp Community Psychiatry 1992;43:738–9.
- Harvey JH, Galvin KS. Clinical implications of attribution theory and research. Clin Psychol Rev 1984;4:15–33.
- Burns DD. The feeling good handbook. New York: Plume, 1989.