References
- Barclay, C. A. 1993. Quality strategy and TQM policies: Empirical evidence. Management International Review 33, no. 1: 87–98.
- Bates, G. D. 1993. An organization development process to prepare for total quality management. Journal of Management in Engineering 9 (October): 291–294.
- Bounds, G., L. Yorks, M. Adams, and G. Ranney. 1994. Beyond total quality management toward the emerging paradigm. New York: McGraw-Hill.
- Chorn, N. H. 1991. Total quality management: Panacea or pitfall? International Journal of Physical Distribution & Logistics Management 21, no. 8: 31–35.
- Dean, J. W., and D. E. Bowen. 1994. Management theory and total quality: Improving research and practice through theory development. Academy of Management Review 19, no. 3: 392–418.
- Dean, J. W., and J. R. Evans. 1994. Total quality: Management, organization, and strategy. St. Paul, Minn.: West Publishing.
- Deming, W. E. 1986. Out of the crisis. Boston: MIT Center for Advanced Engineering Study.
- Easton, G. S. 1993. The 1993 state of U.S. total quality management: A Baldrige examiner's perspective. California Management Review (spring): 34–54.
- Ernst & Young and the American Quality Foundation. 1992. Best practices report. New York: Ernst & Young.
- Eskildson, L. 1994. Improving the odds of TQM's success. Quality Progress 27, no. 4: 61–63.
- Evans, J. R., and W. M. Lindsay. 1993. The management and control of quality. St. Paul, Minn.: West Publishing.
- Flynn, B. B., R. G. Schroeder, and S. Sakakibara. 1994. A framework for quality management research and an associated measurement instrument. Journal of Operations Management 11, no. 4: 339–366.
- Fuchs, E. 1993. Total quality management from the future: Practices and paradigms. Quality Management Journal 1, no. 1: 26–34.
- George, S., and A. Weimerskirch. 1994. Total quality management: Strategies and techniques proven at today's most successful companies. New York: John Wiley & Sons.
- Grant, R. M., R. Shani, and R. Krishnan. 1994. TQM's challenge to management theory and practice. Sloan Management Review (winter): 25–35.
- Greising, D. 1994. Quality—How to make it pay. Business Week, 9 August, 54–59.
- Hauser, J. R., and D. Clausing. 1988. The house of quality. Harvard Business Review 66, no. 3: 63–73.
- Kano, N. 1993. A perspective on quality activities in American firms. California Management Review (spring): 12–31.
- Kotter, J. P. 1995. Why transformation efforts fail. Harvard Business Review (March-April): 59–67.
- Kotter, J. P., and J. L. Heskett. 1992. Corporate culture and performance. New York: Free Press.
- Linkow, P. 1989. Is your culture ready for total quality? Quality Progress (November): 69–71.
- Mallinger, M. 1993. Ambush along the TQM trail. Journal of Organizational Change 6, no. 4: 30–42.
- Olian, J. D., and S. L. Rynes. 1991. Making total quality work: Aligning organizations, performance measures, and stakeholders. Human Resource Management 30, no. 3: 303–333.
- Port, O., and G. Smith. 1992. Beg, borrow, and benchmark. Business Week, 30 November, 74–75.
- Price, M. J., and E. E. Chen. 1993. Total quality management in a small, high-technology company, California Management Review (spring): 96–117.
- Rampey, J., and H. Roberts. 1992. Perspectives on total quality. In Proceedings of Total Quality Forum IV. Schaumburg, Ill.: Motorola.
- Reger, R. K., L. T. Gustafson, S. M. DeMarie, and J. V. Mullane. 1994. Reframing the organization: Why implementing total quality is easier said than done. Academy of Management Review 19, no. 3: 565–584.
- Rust, R. T., A. J. Zahorik, and T. L. Keiningham. 1995. Return on quality (ROQ): Making service quality financially accountable. Journal of Marketing 59 (April): 58–70.
- Schein, E. H. 1984. Coming to a new awareness of organizational culture. Sloan Management Review (winter): 5–15.
- Sirota, D., B. Usilaner, and M. S. Weber. 1994. Breaking through the culture wall. Journal for Quality and Participation (March): 74–83.
- Spencer, B. A. 1994. Models of organization and total quality management: A comparison and critical evaluation. Academy of Management Review 19, no. 3: 446–471.
- Steers, R. M. 1981. Introduction to organizational behavior. Glenview, Ill.: Scott, Foresman and Company.
- U.S. General Accounting Office. 1991. Management practices: U.S. companies improve performance through quality efforts. GAO/NSIAD-91-190. Washington D.C.: GAO.
- Wilms, W. W., A. J. Hardcastle, and D. M. Zell. 1994. Cultural transformation at NUMMI. Sloan Management Review (fall): 99–112.