18
Views
0
CrossRef citations to date
0
Altmetric
Articles

Linking Quality Attributes with Customer Purchasing Decisions: A Comparison of Two Methods

Pages 35-45 | Published online: 21 Feb 2018

References

  • Abshire, R. D., and Premeaux, S. R. 1991. Motor carrier selection criteria: Perceptual differences between shippers and carriers. Transportation Journal (fall): 31–35.
  • Beach, L. R. 1967. Multiple regression as a model for human information utilization. Organizational Behavior and Human Performance 2: 276–289.
  • Benson, T. E. 1993. A business strategy comes of age. industry Week 242, no. 9: 40–44.
  • Bohan, G. P. 1995. Focus the strategy to achieve results. Quality Progress 28, no. 7: 89–94.
  • Bowman, R. 1992. At Johnson and Johnson, quality is a picnic. Distribution (February): 38–43.
  • Brandt, D. R. 1988. How service marketers can identify value-enhancing service elements. Journal of Services Marketing 2, no. 3: 35–41.
  • Brightman, H., and H. Schneider. 1992. Statistics for business problem solving. Cincinnati, Ohio: South-Western Publishing.
  • Butler, J. K., and R. S. Cantrell. 1984. A behavioral decision theory approach to modeling dyadic trust in superiors and subordinates. Psychological Reports 55, no. 1: 19–28.
  • The cracks in quality. 1992. The Economist, 18–24 April, 67–68.
  • Daniel, W. W., and J. C. Terrell. 1986. Business statistics: Basic concepts and methodology. 4th ed. Boston: Houghton Mifflin Company.
  • Distribution Staff Report. 1990. Logistics: Distribution's quest for quality. Distribution (August): 32–62.
  • Fishbein, M., and I. Ajzen. 1975. Belief, attitude, intention, and behavior: An introduction to theory and research. Reading, Mass.: Addison-Wesley.
  • Garvin, D. A. 1984. What does “product quality” really mean? Sloan Management Review (fall): 25–43.
  • Grove, S. J., and R. P. Fisk. 1992. Observational data collection methods for services marketing: An overview. Journal of the Academy of Marketing Science 20, no. 3: 217–224.
  • Gupta, Y. P., and W. O. Willborn. 1990. JIT and quality assurance form a new partnership in manufacturing operations. Industrial Engineer (December): 34–40.
  • Hair, J. F., R. E. Anderson, R. L. Tatham, and W. C. Black. 1995. Multivariate data analysis. 4th ed. Englewood Cliffs, N.J.: Prentice Hall.
  • Hurley, R. F., and J. M. Laitamaki. 1995. Total quality research: Integrating markets and the organization. California Management Review 38, no. 1: 59–78.
  • Kerlinger, F. N. 1986. Foundations of behavioral research. 3rd ed. New York: Holt, Rinehart, and Winston.
  • Kordupleski, R. E., R. T. Rust, and A. J. Zahorik. 1993. Why improving quality doesn't improve quality (Or whatever happened to marketing?) California Management Review 35, no. 3: 82–95.
  • Lane, D. M., K. R. Murphy, and T. E. Marques. 1982. Measuring the importance of cues in policy capturing. Organizational Behavior and Human Performance 30, no. 2: 231–240.
  • McGinnis, M. A. 1989. A comparative evaluation of freight transportation choice models. Transportation Journal (winter): 37–46.
  • Olian, J. D., and S. L Rynes. 1991. Making total quality work: Aligning organizational processes, performance measures, and stakeholders. Human Resource Management 30, no. 3: 303–333.
  • Oliver, R. L., and W. S. DeSarbo. 1988. Response determinants in satisfaction judgments. Journal of Consumer Research 14, no. 4: 495–507.
  • Parasuraman, A., V. A. Zeithaml, and L. L. Berry. 1988. A multiitem scale for measuring consumer perceptions of service quality. Journal of Retailing (spring): 12–40.
  • Rust, R. T., A. J. Zahorik, and T. L. Keiningham. 1994. Return on quality. Chicago: Probus Publishing Company.
  • Sherden, W. A. 1988. Gaining the service quality advantage. The Journal of Business Strategy (March/April): 45–48.
  • Slovic, P. 1969. Analyzing the expert judge: A descriptive study of a stockbroker's decision processes. Journal of Applied Psychology 53, no. 4: 255–263.
  • Slovic, P., and S. Lichtenstein. 1971. Comparison of Bayesian and regression approaches to the study of information processing in judgment. Organizational Behavior and Human Performance 6, no. 6: 649–744.
  • Slovic, P., B. Fischhoff, and S. Lichtenstein. 1977. Behavioral decision theory. Annual Review of Psychology 28: 1–39.
  • Spencer, B. A., and J. K. Butler, Jr. 1987. Measuring the relative importance of social responsibility components: A decision modeling approach. Journal of Business Ethics 6, no. 7: 573–577.
  • Stahl, M. J., and A. M. Harrell. 1981. Modeling effort decisions with behavioral decision theory: Toward an individual differences model of expectancy theory. Organizational Behavior and Human Performance 27, no. 3: 303–325.
  • Stahl, M. J., and T. W. Zimmerer. 1984. Modeling strategic decision acquisition policies: A simulation of executives' acquisition decisions. Academy of Management Journal 27, no. 2: 369–383.
  • Tukey, J. 1953. The problem of multiple comparisons. Unpublished manuscript. Princeton, N.J. Cited in H. Brightman, and H. Schneider. 1992. Statistics for business problem solving. Cincinnati, Ohio: South-Western Publishing.
  • Zeithaml, V. A., L. L. Berry, and A. Parasuraman. 1988. Communication and control processes in the delivery of service quality. Journal of Marketing 52, no. 2: 35–48.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.