516
Views
7
CrossRef citations to date
0
Altmetric
Articles

A Framework for Organizational Quality Culture

Pages 7-25 | Published online: 21 Feb 2018

References

  • Abrahamson, Eric. 1996. Management fashion. Academy of Management Review 21, no. 2:254–285.
  • Barley, Stephen R. 1983. Semiotics and the study of occupational and organizational cultures. Administrative Science Quarterly 28, no. 3:393–413.
  • Barnett, Carole K. 1994. Organizational learning and continuous quality improvement in an automotive manufacturing organization. Doctoral diss., University of Michigan.
  • Buzzell, R. D., and F. D. Weirseman. 1981. Model changes in market share: A cross-sectional analysis. Strategic Management Journal 2, no. 1:27–42.
  • Buzzell, R. D., and B. T. Gale. 1987. The PIMS principles: Linking strategy to performance. New York: Free Press.
  • Cameron, Kim S. 1978. Measuring organizational effectiveness in institutions of higher learning. Administrative Science Quarterly 23:604–632.
  • Cameron, Kim S. 1986. Effectiveness as paradox. Management Science 32:539–553.
  • Cameron, Kim S. 1992. In what ways do organizations implement total quality? Paper presented at the Academy of Management Meetings, Las Vegas.
  • Cameron, Kim S. 1995. Downsizing, quality, and performance. In The fall and rise of the American quality movement, edited by Robert E. Cole. Cambridge, Mass.: Oxford University Press.
  • Cameron, Kim S., and Deborah Ettington. 1988. The conceptual foundations of organizational culture. Higher Education: Handbook of Theory and Research 4:356–396.
  • Cameron, Kim S., Sarah J. Freeman, and Aneil K. Mishra. 1993. Downsizing and redesigning organizations. In Organizational change and redesign, edited by George P. Huber, and William H. Glick. New York: Oxford University Press.
  • Cameron, Kim S., and Robert E. Quinn. 1999. Diagnosing and changing organizational culture. Reading, Mass.: Addison Wesley Longman.
  • Cameron, K. S., and D. A. Whetten. 1996. Organizational effectiveness and quality: The second generation. Higher Education: Handbook of Theory and Research 11:265–306.
  • Cole, Robert E. 1993. Learning from learning theory: Implications for quality improvements of turnover, use of contingent workers, and job rotation policies. Quality Management Journal 1, no. 1: 9–25.
  • Cole, Robert E. 1999a. Managing quality fads: How American business learned to play the quality game. New York: Oxford University Press.
  • Cole, Robert E. 1999b. Learning from the quality movement: What did and didn't happen and why? California Management Review 41:43–73.
  • The cracks in quality. 1992. The Economist, 18 April, 67–68.
  • Crosby, Philip B. 1979. Quality is free: The art of making quality certain. New York: McGraw-Hill.
  • Dean, James W., and J. R. Evans. 1994. Total quality: Management, organization, and strategy. St. Paul, Minn.: West Publishing.
  • Delta Consulting Group. 1993. Ten years after: Learning about total quality management. New York: Delta Consulting Group.
  • Denison, Daniel. 1989. Corporate culture and organizational effectiveness. New York: Wiley.
  • Easton, G. S., and S. L. Jarrell. 1998. The effects of total quality management on corporate performance: An empirical investigation. Journal of Business 71, no. 1:15–35.
  • Edwards, C. D. 1968. The meaning of quality. Quality Progress (October): 37.
  • Ernst and Young, and the American Quality Foundation. 1992. International quality study: The definitive study of the best international quality management practices. Cleveland: Ernst and Young.
  • Feigenbaum, Armand V. 1983. Total quality control. New York: McGraw-Hill.
  • Flynn, Barbara, Roger Schroeder, and Sadao Sakakibara. 1995. The impact of quality management practices on performance and competitive advantage. Decision Sciences 26, no. 5:659–691.
  • Fuchs, Edward. 1996. Discussion of chimera or culture? Quality Management Journal. 3, no. 3:39–40.
  • Fuchsberg, Gilbert. 1992. Quality programs show shoddy results. Wall Street Journal, 14 May, B1, B4.
  • Garvin, D. A. 1988. Managing quality: The strategic and competitive edge. New York: Free Press.
  • General Accounting Office. 1991. Management practices: U.S. companies improve performance through quality efforts. Washington, D.C.: U.S. Government Accounting Office.
  • Greene, Richard T. 1993. Global quality: A synthesis of the world's best management methods. Homewood, III.: Business One Irwin.
  • Grandzol, J. R., and M. Gershon. 1997. Which TQM practices really matter: An empirical investigation. Quality Management Journal 4, no. 4:43–59.
  • Hackman, J. Richard, and Ruth Wageman. 1995. Total quality management: Empirical, conceptual, and practical issues. Administrative Science Quarterly 40, no. 2:309–342.
  • Haim, A. 1993. Does quality work? A review of relevant studies. Report #1043. New York: The Conference Board.
  • Handfield, Robert, and Soumen Ghosh. 1994. Creating a total quality culture through organizational change: A case study. Journal of International Marketing 2:7–36.
  • Harzing, Anne-Wil, and Geert Hofstede. 1996. Planned change in organizations: The influence of national culture. In Research in the sociology of organizations, edited by Samuel B. Bacharach, Peter A. Bamberger, and Miriam Erez. London: JAI Press.
  • Hendricks, Kevin B., and Vinod R. Singhal. 1997a. Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards. Management Science 43, no. 9:1258–1274.
  • Hendricks, Kevin B., and Vinod R. Singhal. 1997b. The long-run stock price performance of firms with effective TQM programs as proxied by quality award winners. Working paper, College of William and Mary.
  • Hendricks, Kevin B., and Vinod R. Singhal. 1998. Firm characteristics, total quality management, and financial performance: An empirical investigation. Working paper, College of William and Mary.
  • Japanese Industrial Standards Committee Z8101. 1981. Industrial standardization 1981.
  • Juran, Joseph M. 1974. The quality control handbook. New York: McGraw-Hill.
  • Juran, Joseph M. 1989. Juran on leadership for quality. New York: Free Press.
  • Juran, Joseph M. 1992. Juran on quality by design. New York: Free Press.
  • Kelly, K. 1992. Quality: Small and midsize companies seize the challenge. Business Week, 30 November, 66–69.
  • Khurana, Anil. 1994. Quality in the global color picture tube industry: Managing complex production processes. Doctoral diss., University of Michigan Business School.
  • Larcker, David F., and Christopher D. Ittner. 1997. Measuring nonfinancial assets. Wharton Magazine (winter): 7–12.
  • Leffler, K. B. 1982. Ambiguous changes in product quality. American Economic Review (December): 956.
  • National Institute of Standards and Technology (NIST). 1992. Malcolm Baldrige National Quality Award Application Guidelines. Washington, D.C.: U.S. Department of Commerce.
  • National Institute of Standards and Technology (NIST). 1997. Return on quality. Washington, D.C.: U.S. Department of Congress.
  • Peters, Thomas J., and Robert H. Waterman. 1982. In search of excellence. New York: Harper and Row.
  • Peterson, Marvin, and Kim Cameron. 1995. Total quality management in higher education: From assessment to improvement. Ann Arbor: University of Michigan, Center for the Study of Higher and Post-secondary Education.
  • Pirsig, R. 1974. Zen and the art of motorcycle maintenance. New York: Bantam.
  • Powell, T. C. 1995. Total quality management as competitive advantage: A review and empirical study. Strategic Management Journal 16:15–37.
  • Quinn, Robert E., and Kim S. Cameron. 1988. Paradox and transformation. Cambridge, Mass.: Ballinger.
  • Reed, R., D. J. Lemak, and J. C. Montgomery. 1996. Beyond process: TQM content and firm performance. Academy of Management Review 21, no. 2:173–202.
  • Reimann, Curt W. 1988. The Malcolm Baldrige National Quality Award. Speech given at the Executive Education Center, University of Michigan. Personal communication with the authors.
  • Sashkin, M., and K. J. Kiser. 1993. Putting total quality management to work. San Francisco: Barrett-Koehler.
  • Schein, Edgar H. 1985. Organizational culture and leadership. San Francisco: Jossey-Bass.
  • The straining of quality. 1995. The Economist, 14 January, 55–56.
  • Taylor, Frederick W. 1912. Report to the 62nd U.S. Congress, 1st session, 1340. Washington, D.C.
  • Teboul, James. 1991. Managing quality dynamics. New York: Prentice Hall.
  • Trice, Harrison M., and Janice M. Beyer. 1993. The cultures of work organizations. Englewood Cliffs, N.J.: Prentice Hall.
  • Westphal, James D., Ranjay Gulati, and Stephen M. Shortell. 1997. Customization or conformity? An institutional and network perspective on the content and consequences of TQM adoption. Administrative Science Quarterly 42, no. 2:366–394.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.