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Journal of Interlibrary Loan, Document Delivery & Electronic Reserve Volume 27, 2018 - Issue 4-5
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Articles

Right Under Their Noses: Helping Patrons Identify the Resources at Their Fingertips

Jessica C. GarnerGeorgia Southern University, Statesboro, Georgia, USACorrespondence[email protected]
&
Jessica R. WilliamsGeorgia Southern University, Statesboro, Georgia, USA
Pages 119-137 | Published online: 01 Jun 2019

References

  • Connell, R. S., & Connell, T. H. (2014). Teaching patrons to fish: The educational value of cancelling requests for locally available materials. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 24, 147–165. doi: 10.1080/1072303X.2015.1048916
  • Gaffney, M. (2009). Reflecting usability engineering goals in interlibrary loan user interfaces. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 19(4), 291–298. doi: 10.1080/10723030903278366
  • Johnston, P. (2016). Helping patrons find locally held resources. Journal of Access Services, 13(1), 1–6. doi: 10.1080/15367967.2015.1113138
  • Kress, N., Del Bosque, D., & Ipri, T. (2011). User failure to find known items. New Library World, 112(3/4), 150–170. doi: 10.1108/03074801111117050
  • Musser, L. R., & Coopey, B. M. (2016). Impact of a discovery system on interlibrary loan. College & Research Libraries, 77(5), 643–653. doi: 10.5860/crl.77.5.643
  • Reycraft, K. (2010). Interlibrary loan requests canceled due to availability: Problem or opportunity? Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 20(1), 33–42. doi: 10.1080/10723030903347740
  • Tracy, D. G. (2018). Format shift: Information behavior and user experience in the academic e-book environment. Reference & User Services Quarterly, 58(1), 40–51. doi: 10.5860/rusq.58.1.6839
  • Yontz, E., Williams, P., & Carey, J. A. (2000). Interlibrary loan requests for locally held items: Why aren’t they using what we’ve got?. Journal of Interlibrary Loan, Document Delivery & Information Supply, 11(1), 119–128. doi: 10.1300/J110v11n01_11

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