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Journal of Health Communication
International Perspectives
Volume 17, 2012 - Issue sup3: Advancing Research in Health Literacy
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ARTICLES

Advancing Organizational Health Literacy in Health Care Organizations Serving High-Needs Populations: A Case Study

Nancy L. Weaver Department of Behavioral Science and Health Education, School of Public Health, Saint Louis University, St. Louis, Missouri, USACorrespondence[email protected]
,
Ricardo J. Wray Department of Behavioral Science and Health Education, School of Public Health, Saint Louis University, St. Louis, Missouri, USA
,
Stacie Zellin School of Public Health, Saint Louis University, St. Louis, Missouri, USA
,
Kanak Gautam Department of Health Management and Policy, School of Public Health, Saint Louis University, St. Louis, Missouri, USA
&
Keri Jupka School of Public Health, Saint Louis University, St. Louis, Missouri, USA
Pages 55-66 | Published online: 03 Oct 2012

References

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  • DeWalt , D. A. , Callahan , L. F. , Hawk , V. H. , Broucksou , K. A. , Hink , A. , Rudd , R. , & Brach , C. ( 2010 , April) . Health literacy universal precautions toolkit . (Prepared by North Carolina Network Consortium, The Cecil G. Sheps Center for Health Services Research, The University of North Carolina at Chapel Hill, under contract number HHSA290200710014.) AHRQ Publication No. 10-0046-EF . Rockville , MD : Agency for Healthcare Research and Quality .
  • Gazmararian , J. , Beditz , K. , Pisano , S. , & Carreon , R. ( 2010 ). The development of a health literacy assessment tool for health plans . Journal of Health Communication , 15 ( Suppl. 2 ), 93 – 101 .
  • Groene , R. , & Rudd , R. ( 2011 ). Results of a feasibility study to assess the health literacy environment: Navigation, written and oral communication in ten hospitals in Catalonia, Spain . Journal of Communication in Healthcare , 4 , 227 – 237 .
  • The Joint Commission . ( 2007 ). “What did the doctor say?”: Improving health literacy to protect patient safety . Oakbrook Terrace , IL : Author .
  • Koh , H. , Berwick , D. , Clancy , C. , Baur , C. , Brach , C. , Harris , L. , & Zerhusen , E. (2012). New federal policy intiatives to boost health literacy can help the nation move beyond the ciycle of costly ‘crisis care.’ Health Affairs.
  • Nielsen-Bohlman , L. , Panzer , A. , & Kindig , D. ( 2004 ). Health literacy: A prescription to end confusion . Washington , DC : The National Academies Press .
  • Rudd , R. , & Anderson , J. ( 2006 ). The health literacy environment of hospitals and health centers. Partners for action: Making your healthcare facility literacy-friendly . Boston , MA : Harvard School of Public Health .
  • Turner , T. , Cull , W. , Bayldon , B. , Klass , P. , Sanders , L. , Frintner , M. , Dreyer , B. ( 2009 ). Pediatricians and health literacy: Descriptive results from a national survey . Pediatrics , 124 ( Suppl. 3 ), S299 – S305 .
  • U.S. Department of Health, & Human Services, Office of Disease Prevention, & Health Promotion . ( 2010 ). National action plan to improve health literacy . Washington , DC : Author .
  • Wynia , M. , & Jager , A. ( 2010 ). Changing your communication climate. Retrieved from http://engagingthepatient.com/2010/10/25/changing-your-communication-climate

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