Reducing Communication Apprehension for New Patients Through Information Found Within Physicians’ Biographies

References

• Andrews, M. (2011, October 31). $6.8 billion spent yearly on 12 unnecessary tests and treatments. Kaiser Health News. Retrieved from http://www.kaiserhealthnews.com
   Google Scholar
• Ayres, J., Colby-Rotell, N., Wadleigh, P. M. & Hopf, T. (1996). Measuring patients’ communication apprehension about interacting with physicians: Instrument development. Communication Research Reports, 13, 86–93.
   Google Scholar
• Baron, R. M. & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic and statistical considerations. Journal of Personality and Social Psychology, 51, 1173–1182.
   PubMed Web of Science ®Google Scholar
• Berger, C. R. (1979). Beyond initial interaction: Uncertainty, understanding, and the development of interpersonal relationships. In H. Giles & R. N. St. Clair (Eds.), Language and social psychology (pp. 122–144). Baltimore, MD: University Park Press.
   Google Scholar
• Berger, C. R. (1986). Uncertain outcome values in predicted relationships: Uncertainty reduction theory then and now. Human Communication Research, 13, 34–38.
   Web of Science ®Google Scholar
• Berger, C. R. (1987). Communicating under uncertainty. In M. E. Roloff & G. R. Miller (Eds.), Interpersonal processes: New directions in communication research (pp. 39–62). Newbury Park, CA: Sage.
   Google Scholar
• Berger, C. R. & Bradac, J. J. (1982). Language and social knowledge: Uncertainty in interpersonal relations. London, England: Edward Arnold.
   Google Scholar
• Berger, C. R. & Calabrese, R. J. (1975). Some explorations in initial interaction and beyond: Toward a developmental theory of interpersonal communication. Human Communication Research, 1, 99–112.
   Google Scholar
• Berger, C. R. & Gudykunst, W. B. (1991). Uncertainty and communication. In B. Dervin & M. J. Voight (Eds.), Progress in communication sciences (Vol. 10, pp. 21–66). Norwood, NJ: Ablex.
   Google Scholar
• Bernhardt, J. M. & Cameron, K. A. (2003). Accessing, understanding, and applying health communication messages: The challenge of health literacy. In T. L. Thompson A. M. Dorsey K. I. Miller & R. Parrott (Eds.), Handbook of health communication (pp. 583–605). New York, NY: Routledge.
   Google Scholar
• Booth-Butterfield, M., Booth-Butterfield, S. & Koester, J. (1988). The function of uncertainty reduction in alleviating primary tension in small groups. Communication Research Reports, 5, 146–153.
   Google Scholar
• Booth-Butterfield, S., Chory, R. & Beynon, W. (1997). Communication apprehension and health communication and behaviors. Communication Quarterly, 45, 235–250.
   Google Scholar
• Bylund, C. L., Peterson, E. B. & Cameron, K. A. (2012). A practitioner's guide to interpersonal communication theory: An overview and exploration of selected theories. Patient Education and Counseling, 87, 261–267.
   PubMed Web of Science ®Google Scholar
• Deveugele, M., Derese, A., De Bacquer, D., Brink-Muinen, A., Bensing, J. & De Maeseneer, J. (2004). Consultation in general practice: A standard operating procedure? Patient Education and Counseling, 54, 227–233.
   PubMed Web of Science ®Google Scholar
• Edgman-Levitan, S. (1993). Providing effective emotional support. In M. Gerteis S. Edgman-Levitan J. Daley & T. L. Delbanco (Eds.), Through the patient's eyes (pp. 154–177). San Francisco, CA: Jossey-Bass.
   Google Scholar
• Fingar, A. R. (1989). Patient problems encountered at a student health service. Journal of American College Health, 38, 142–144.
   PubMedGoogle Scholar
• Geist, P. & Dreyer, J. (1993). The demise of dialogue: A critique of medical encounter ideology. Western Journal of Communication, 57, 233–246.
   Google Scholar
• Hayes, A. F. (2013). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach. New York, NY: Guilford Press.
   Google Scholar
• Jourard, S. M. & Landsman, M. J. (1960). Cognition, cathexis, and the “dyadic effect” in men's self-disclosing behavior. Merrill-Palmer Quarterly: Journal of Developmental Psychology, 6, 178–185.
   Google Scholar
• Kenny, D. A. (2011). Mediation Macro MedText. Retrieved from http://davidakenny.net/dtt/mediate.htm
   Google Scholar
• Kim, M. S., Klingle, R. S., Sharkey, W. F., Park, H. S., Smith, D. A. & Cai, D. (2000). A test of a cultural model of patients’ motivation for verbal communication in patient–doctor interactions. Communication Monographs, 67, 262–283.
   Google Scholar
• Kuhlthau, C. C. (1993). A principle of uncertainty for information seeking. The Journal of Documentation, 49, 339–355.
   Web of Science ®Google Scholar
• McCroskey, J. C. (1977). Oral communication apprehension: A summary of recent theory and research. Human Communication Research, 4, 78–96.
   Google Scholar
• McCroskey, J. C. (2009). Communication apprehension: What have we learned in the last four decades. Human Communication, 12, 157–171.
   Google Scholar
• McCroskey, J. C. & McCain, T. A. (1974). The measurement of interpersonal attraction. Speech Monographs, 41, 261–266.
   Google Scholar
• McCroskey, J. C., Richmond, V. P. & Daly, J. A. (1975). The development of a measure of perceived homophily in interpersonal communication. Human Communication Research, 1, 323–332.
   Google Scholar
• McCroskey, L. L., McCroskey, J. C. & Richmond, V. P. (2006). Analysis and improvement of the measurement of interpersonal attraction and homophily. Communication Quarterly, 54, 1–31.
   Google Scholar
• Neuliep, J. W. & Ryan, D. J. (1998). The influence of intercultural communication apprehension and socio-communicative orientation on uncertainty reduction during initial cross-cultural interaction. Communication Quarterly, 46, 88–99.
   Google Scholar
• Ong, L. M. L., DeHaes, J. C. J. M., Hoos, A. M. & Lammes, F. B. (1995). Doctor–patient communication: A review of the literature. Social Science & Medicine, 40, 903–918.
   PubMed Web of Science ®Google Scholar
• Perrault, E. K. (2014). The content of family physicians’ online videos and biographies. Family Medicine, 46, 192–197.
   PubMed Web of Science ®Google Scholar
• Perrault, E. K. & Smreker, K. C. (2013). What can we learn from physicians’ online biographies to help in choosing a doctor? Not much. A content analysis of primary care physician biographies. Journal of Communication in Healthcare, 6, 122–127.
   Google Scholar
• Prisbell, M. & Andersen, J. F. (1980). The importance of perceived homophily, level of uncertainty, feeling good, safety, and self-disclosure in interpersonal relationships. Communication Quarterly, 28, 22–33.
   Google Scholar
• Rich, E. C., Crowson, T. W. & Harris, I. B. (1987). The diagnostic value of the medical history: Perceptions of internal medicine physicians. Archives of Internal Medicine, 147, 1957–1960.
   PubMed Web of Science ®Google Scholar
• Richmond, V. P., Smith, R. S., Heisel, A. M. & McCroskey, J. C. (1998). The impact of communication apprehension and fear of talking with a physician on perceived medical outcomes. Communication Research Reports, 15, 344–353.
   Google Scholar
• Rogers, E. M. & Bhowmik, D. K. (1970). Homophily-heterophily: Relational concepts for communication research. The Public Opinion Quarterly, 34, 523–538.
   Web of Science ®Google Scholar
• Sandler, G. (1980). The importance of the history in the medical clinic and the cost of unnecessary tests. American Heart Journal, 100, 928–931.
   PubMed Web of Science ®Google Scholar
• Sunnafrank, M. J. & Miller, G. R. (1981). The role of initial conversations in determining attraction to similar and dissimilar strangers. Human Communication Research, 8, 16–25.
   Web of Science ®Google Scholar
• Tai-Seale, M. (2004). Voting with their feet: Patient exit and intergroup differences in propensity for switching usual source of care. Journal of Health Politics, Policy and Law, 29, 491–514.
   PubMed Web of Science ®Google Scholar
• U.S. Department of Health and Human Services, Agency for Healthcare Research and Quality. (2002). Health care costs: Fact sheet (AHRQ Publication No. 02-P033). Retrieved from http://www.ahrq.gov/news/costsfact.htm
   Google Scholar
• Wheeless, L. R. & Williamson, A. M. (1992). State-communication apprehension and uncertainty in continuing initial interactions. The Southern Communication Journal, 57, 249–259.
   Google Scholar
• Wheeless, V. E. (1984). Communication apprehension and trust as predictors of willingness to discuss gynecological health topics. Communication Research Reports, 1, 117–121.
   Google Scholar