References
- Kübler-Ross , E. ( 1969 ) . On death and dying . New York : Macmillan .
- Yingling , J. M. , & Keeley , M. P. ( 2007 ). A failure to communicate: Let's get real about improving communication at the end of life . American Journal of Hospice and Palliative Medicine , 24 , 96 – 97 .