A Customer Resource Life Cycle Interpretation of the Impact of the World Wide Web on Competitiveness: Expectations and Achievements

References

• Applegate, L.M.; Holsapple, C.W.; Kalakota, R.; Radermacher, F.; and Whinston, A.B. Electronic commerce: Building blocks of new business opportunity. Journal of Organizational Computing and Electronic Commerce, 6, 1 (1996), 1–10.
   Google Scholar
• Armstrong, J.S., and Overton, T.S. Estimating nonresponse bias in mail surveys. Journal of Marketing Research, 14 (August 1977), 396–402.
   Web of Science ®Google Scholar
• Bacon, C. J. The use of decision criteria in selecting information systems/technology investments. MIS Quarterly, 16, 3 (September 1992), 335–353.
   Web of Science ®Google Scholar
• Bakos, J.Y., and Treacy, M.E. Information technology and corporate strategy: A research perspective. MIS Quarterly, 10, 2 (June 1986), 107–119.
   Web of Science ®Google Scholar
• Barker, H.R., and Barker, B.M. Multivariate Analysis of Variance (MANOVA): A Practical Guide to Its Use in Scientific Decision Making. University: University of Alabama Press, 1984.
   Google Scholar
• Barua, A.; Kriebel, C.H.; and Mukhopadhyay, T. An economic analysis of strategic information technology investments. MIS Quarterly, 15, 3 (September 1991), 313–331.
   Web of Science ®Google Scholar
• Beath, C.M., and Ives, B. Competitive information systems in support of pricing. MIS Quarterly, 10, 1 (March 1986), 85–96.
   Web of Science ®Google Scholar
• Benjamin, R.I.; de Long, D.W.; and Scott Morton, M.S. Electronic data interchange: How much competitive advantage? Long Range Planning, 23, 1 (February 1990), 29–40.
   Web of Science ®Google Scholar
• Bentler, P.M. Comparative fit indices in structural models. Psychological Bulletin, 107, 2 (1990), 238–246.
   PubMed Web of Science ®Google Scholar
• Bentler, P.M. EQS Structural Equations Program Manual. Los Angeles: BMDP Statistical Software, 1989.
   Google Scholar
• Bentler, P.M. Theory and Implementation of EQS: A Structural Equations Program. Los Angeles: BMDP Statistical Software, 1985.
   Google Scholar
• Bergeron, F.; Buteau, C.; and Raymond, L. Identification of strategic information systems opportunities: Applying and comparing two methodologies. MIS Quarterly, 15, 1 (March 1991), 89–103.
   Web of Science ®Google Scholar
• Berthon, P.; Pitt, L.F.; and Watson, R.T. The World Wide Web as an advertising medium: Toward an Understanding of Conversion Efficiency. Journal of Advertising Research 36, 1 (January-February 1996), 43–54.
   Web of Science ®Google Scholar
• Bollen, K. A. A new incremental fit index for general structural equation models. Sociological Methods and Research, 17 (1989), 303–316.
   Web of Science ®Google Scholar
• Burnstine, D. C. BIAIT: An emerging management engineering discipline. Working paper. Petersburg, NY: BIAIT Int., 1980.
   Google Scholar
• Burstein, D., and Kline, D. Road Warriors. New York: Dutton, 1995.
   Google Scholar
• Carmines, E.G., and McIver, J.P. Analyzing models with unobserved variables: Analysis of covariance structures. In G.W. Bornstedt and E.F. Borgattta (eds.), Social Measurement: Current Issues. Beverly Hills, CA: Sage Publications, 1981, pp. 65–112.
   Google Scholar
• Carter, R.B.; Nilakanta, S.; and Norris, D. Information systems planning: A case study. Journal of Systems Management, 41, 7 (July 1990), 10–15.
   Web of Science ®Google Scholar
• Clemons, E.K., and Row, M.C. Sustaining IT advantage: The role of structural differences. MIS Quarterly, 15, 3 (September 1991), 275–292.
   Web of Science ®Google Scholar
• Cockburn, C. and Wilson, T.D. Business use of the World Wide Web. International Journal of Information Management, 16, 2 (April 1996), 83–102.
   Web of Science ®Google Scholar
• Das, S.R.; Zahra, S.A.; and Warkentin, M.E. Integrating the content and process of strategic MIS planning with competitive strategy. Decision Sciences, 22, 5 (November-December 1991), 953–984.
   Web of Science ®Google Scholar
• Davy, J. A. Electronic commerce: Is going online the right road for your company? Managing Office Technology, 43, 5 (June 1998), 20–23.
   Google Scholar
• Doll, W.J., and Vonderembse, M.A. Forging a partnership to achieve competitive advantage: The CIM challenge. MIS Quarterly, 11, 2 (June 1987), 205–220.
   Web of Science ®Google Scholar
• Freedman, D. Plenty of challenges, no rules. Inc. Technology, 17, 4 (summer 1995), 9.
   Google Scholar
• Gurbaxani, V., and Whang, S. The impact of information systems on organizations and markets. Communications of the ACM, 34, 1 (January 1991), 59–73.
   Web of Science ®Google Scholar
• Hagmann, C., and McCahon, C.S. Strategic information systems and competitiveness: Are firms ready for an IST-driven competitive challenge? Information & Management, 25, 4 (October 1993), 183–192.
   Web of Science ®Google Scholar
• Hatcher, L. A Step by Step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling. Cary, NC: SAS Institute, 1994.
   Google Scholar
• Hayward, R. G. Developing an information systems strategy. Long Range Planning, 20, 2 (April 1987), 100–113.
   Web of Science ®Google Scholar
• Henderson, J.C., and Venkatraman, N. Strategic alignment: Leveraging information technology for transforming organizations. IBM Systems Journal, 32, 1 (1993), 4–16.
   Google Scholar
• Holly, C., and Hunton, J. Doing business on the Internet. Journal of Accountancy, 181, 3 (March 1996), 42–48.
   Google Scholar
• IBM Corp. Business systems planning: Information systems planning guide. GE20-0527-3. Armonk, NY: IBM Corp., July 1981.
   Google Scholar
• Ives, B., and Learmonth, G.P. The information system as a competitive weapon. Communications of the ACM, 27, 12 (1984), 1193–1201.
   Web of Science ®Google Scholar
• Jarvenpaa, S. and Todd, P.A. Consumer reactions to electronic shopping on the World Wide Web, International Journal of Electronic Commerce, 1, 2 (winter 1996-97), 59–88.
   Google Scholar
• Johnston, H.R., and Vitale, M.R. Creating competitive advantage with interorganizational information systems. MIS Quarterly, 12, 2 (June 1988), 153–165.
   Web of Science ®Google Scholar
• Kanter, R. Thriving locally in the global economy. Harvard Business Review, 73, 5 (September-October 1995), 151–160.
   Web of Science ®Google Scholar
• Lederer, A.L.; Mirchandani, D.A.; and Sims, K. The link between information strategy and electronic commerce. Journal of Organizational Computing and Electronic Commerce, 7, 1 (1997), 17–34.
   Google Scholar
• Lederer, A.L., and Sethi, V. Critical dimensions of strategic information systems planning. Decision Sciences, 22, 1 (winter 1991), 104–119.
   Web of Science ®Google Scholar
• MacCallum, R.C., Roznowski, M., and Necowitz, L.B. Model modifications in covariance structure analysis: The problem of capitalization on chance. Psychological Bulletin, 111 (1992), 490–504.
   PubMed Web of Science ®Google Scholar
• Maglitta, J. Web payoffs now. Computerworld, 29, 47 (November 20, 1995), 90–92.
   Google Scholar
• Malone, T.W.; Yates, J.; and Benjamin, R.I. The logic of electronic markets. Harvard Business Review, 67, 3 (May-June 1989), 166–172.
   PubMed Web of Science ®Google Scholar
• McFarlan, F. W. IS and competitive strategy. Cambridge: Harvard Business School, Note 0-184-005, 1983.
   Google Scholar
• Parsons, G. L. Information technology: A new competitive weapon. Cambridge: Harvard Business School, Note 0-183-121, 1983.
   Google Scholar
• Porter, M. Competitive Strategy. New York: Free Press, 1980.
   Google Scholar
• Sethi, V., and King, W.R. Development of measures to assess the extent to which an information technology application provides competitive advantage. Management Science, 40, 12 (December 1994), 1601–1627.
   Web of Science ®Google Scholar
• Spar, D., and Bussgang, J.J. Ruling the Net, Harvard Business Review, 74, 3 (May-June 1996), 125–133.
   Web of Science ®Google Scholar
• Steinbart, P.J., and Nath, R. Problems and issues in the management of international data communications networks: The experiences of American companies. MIS Quarterly, 16, 1 (March 1992), 55–76.
   Web of Science ®Google Scholar
• Suomi, R. What to take into account when building an interorganizational information system. Information Processing & Management, 30, 1 (January-February 1994), 151–159.
   Web of Science ®Google Scholar
• Tam, K. Y. Capital budgeting in information systems development. Information & Management, 23, 6 (December 1992), 345–357.
   Web of Science ®Google Scholar
• Tan, M., and Teo, T. S.H. Factors influencing the adoption of the Internet. International Journal of Electronic Commerce, 2, 3 (spring 1998), 5–18.
   Google Scholar
• Torkzadeh, G., and Xia, W. Managing telecommunications by steering committee. MIS Quarterly, 16, 2 (June 1992), 187–199.
   Web of Science ®Google Scholar
• Van Hoof, H.B., and Verbeeten, M.J. E-mail, Web site most commonly used Internet tools. Hotel & Motel Management, 213, 11, (June 15, 1998), 34.
   Google Scholar
• Weill, P., and Olson, M.H. Managing investment in information technology: Mini case examples and implications. MIS Quarterly, 13, 1 (March 1989), 3–17.
   Web of Science ®Google Scholar
• Wigand, R.T. Electronic commerce: Definition, theory, and context. Information Society, 13 (1997), 1–16.
   Google Scholar
• Zwass, V. Electronic commerce: Structures and issues. International Journal of Electronic Commerce, 1, 1 (fall 1996), 3–23.
   Google Scholar