Toward a Theory and Practice of Organizational Listening

References

• Adler, R., & Rodman, G. (2011). Understanding communication (11th ed.). New York, NY: Oxford University Press.
   Google Scholar
• Atwill, J. (1998). Rhetoric reclaimed: Aristotle and the liberal arts tradition. Ithaca, NY: Cornell University Press.
   Google Scholar
• Bakhtin, M. (1984). Problems of Dostoevsky’s poetics ( C. Emerson, Ed. & Trans.). Minneapolis, MN: University of Minnesota Press. (Original work published 1963)
   Google Scholar
• Bakhtin, M. (1986). Speech genres and other late essays ( C. Emerson & M. Holquist, Eds.; V. McGee, Trans.). Austin, TX: University of Texas Press. (Original work published 1979)
   Google Scholar
• Bennett, W., Wells, C., & Freelon, D. (2011). Communicating civic engagement: Contrasting models of citizenship in the youth web culture. Journal of Communication, 61(5), 835–856. doi:10.1111/j.1460-2466.2011.01588.x
   Web of Science ®Google Scholar
• Bernal, M. (1987). Black athena: The afroasiatic roots of classical civilisation. Piscataway, NJ: Rutgers University Press.
   Google Scholar
• Bickford, S. (1996). The dissonance of democracy: Listening, conflict and citizenship. Ithaca, NY: Cornell University Press.
   Google Scholar
• Bimber, B., Flanagin, A., & Stohl, C. (2012). Collective action in organizations: Interaction and engagement in an era of technological change. New York, NY: Cambridge University Press.
   Google Scholar
• Bobinski, B. (2016, February 3). The price of poor listening. Management Issues. Retrieved from http://www.management-issues.com/opinion/6564/the-price-of-poor-listening
   Google Scholar
• Bodie, G., & Crick, N. (2014). Listening, hearing sensing: Three modes of being and the phenomenology of Charles Sanders Peirce. Communication Theory, 24, 105–123. doi:10.1111/comt.12032
   Web of Science ®Google Scholar
• Bourdieu, P. (1984). Distinction: A social critique of the judgement of taste ( R. Nice, Trans.). Abingdon, England: Routledge.
   Google Scholar
• Brownell, J. (2016). Listening: Attitudes, principles, and skills (5th ed.). Abingdon, England: Routledge.
   Google Scholar
• Bryman, A. (1988). Quantity and quality in social research. London, England: Unwin Hyman.
   Google Scholar
• Buber, M. (1958). I and thou ( R. Smith, Trans.). New York, NY: Scribners. (Original work published 1923)
   Google Scholar
• Buber, M. (2002). Between man and man ( R. Smith, Trans.). London, England: Kegan Paul. (Original work published 1947)
   Google Scholar
• Bussie, J. (2011). Reconciled diversity: Reflections on our calling to embrace our religious neighbours. Intersections, 33, 30–35.
   Google Scholar
• Butler, J. (1999). Gender trouble: Feminism and the subversion of identity. New York, NY: Routledge.
   Google Scholar
• Calder, G. (2011). Democracy and listening. In M. Crumplin (Ed.), Problems of democracy: Language and speaking (pp. 125–135). Oxford, England: Inter-Disciplinary Press.
   Google Scholar
• Calibre. (2017). 2016/2017 workplace sentiment survey. Retrieved from http://calibresearch.com.au/please-mind-the-gap-the-costly-lesson-of-not-listening-to-your-employees
   Google Scholar
• Carey, J. (1989). Communication as culture: Essays on media and culture. New York, NY: Unwin Hyman.
   Google Scholar
• Charan, R. (2012, June 21). The discipline of listening. Harvard Business Review. Retrieved from https://hbr.org/2012/06/the-discipline-of-listening
   Google Scholar
• Couldry, N. (2009). Commentary: Rethinking the politics of voice. Continuum: Journal of Media & Cultural Studies, 23, 579–582. doi:10.1080/10304310903026594
   Web of Science ®Google Scholar
• Couldry, N. (2010). Why voice matters: Culture and politics after neoliberalism. London, England: Sage.
   Google Scholar
• Couldry, N., & Hepp, A. (2017). The mediated construction of reality. Cambridge, England: Polity.
   Google Scholar
• Craig, R. (1999). Communication theory as a field. Communication Theory, 9, 119–161. doi:10.1111/j.1468-2885.1999.tb00355.x
   Web of Science ®Google Scholar
• Craig, R. (2006). Communication as a practice. In G. Shepherd, G. St John, & T. Striphas (Eds.), Communication as … Perspectives on theory (pp. 38–49). Thousand Oaks, CA: Sage.
   Google Scholar
• Craig, R., & Muller, H. (Eds.). (2007). Theorizing communication: Readings across traditions. Thousand Oaks, CA: Sage.
   Google Scholar
• Crawford, K. (2009). Following you: Disciplines of listening in social media. Continuum: Journal of Media & Cultural Studies, 23, 525–535. doi:10.1080/10304310903003270
   Web of Science ®Google Scholar
• Curran, J. (2011). Media and democracy. Abingdon, England: Routledge.
   Google Scholar
• Dewey, J. (1916). Democracy and education. New York, NY: Macmillan.
   Google Scholar
• Dick, B. (2000). A beginner’s guide to action research [Website]. Retrieved from http://www.aral.com.au/resources/guide.html
   Google Scholar
• Dobson, A. (2014). Listening for democracy: Recognition, representation, reconciliation. Oxford, England: Oxford University Press.
   Google Scholar
• Dreher, T. (2008). Media, multiculturalism and the politics of listening. In E. Tilley (Ed.), Power and place: Refereed proceedings of the Australian and New Zealand communication association conference 2008 (pp. 1–14). Palmerston, New Zealand: Massey University.
   Google Scholar
• Dreher, T. (2009). Listening across difference: Media and multiculturalism beyond the politics of voice. Continuum: Journal of Media & Cultural Studies, 23, 445–458. doi:10.1080/10304310903015712
   Web of Science ®Google Scholar
• Edelman. (2017). Edelman trust barometer. Global results [Website]. Retrieved from http://www.edelman.com/global-results
   Google Scholar
• Eliasoph, N. (2004). Can we theorize the press without theorizing the public? Political Communication, 21, 297–303. doi:10.1080/10584600490481325
   Web of Science ®Google Scholar
• E-marketer. (2016, April 21). Worldwide ad spending growth revised downward [Website]. Retrieved from http://www.emarketer.com/Article/Worldwide-Ad-Spending-Growth-Revised-Downward/1013858
   Google Scholar
• Flynn, J., Valikoski, T., & Grau, J. (2008). Listening in the business context: Reviewing the state of research. International Journal of Listening, 22, 141–151. doi:10.1080/10904010802174800
   Google Scholar
• Freeman, R. (1984). Strategic management: A stakeholder approach. London, England: Pitman.
   Google Scholar
• Gadamer, H. (1989). Truth and method. ( 2nd ed., J. Weinsheimer & D. Marshall, Trans.). New York, NY: Crossroad. (Original work published 1960)
   Google Scholar
• Geertz, C. (Ed.). (1973). Thick description: Toward an interpretive theory of culture. The interpretation of cultures: Selected essays (pp. 3–30). New York, NY: Basic Books.
   Google Scholar
• Ghelani, D. (2017, June 22). Grenfell Tower: “There are only the deliberately silent, or the preferably unheard.” Media Diversified. Retrieved from https://mediadiversified.org/2017/06/22/grenfell-tower-there-are-only-the-deliberately-silent-or-the-preferably-unheard
   Google Scholar
• Gibson, R., Williamson, A., & Ward, S. (2010). The Internet and the 2010 election: Putting the small “p” back in politics. London, England: Hansard Society.
   Google Scholar
• Glaser, B. (1978). Theoretical sensitivity. Mill Valley, CA: Sociology Press.
   Google Scholar
• Glaser, B., & Strauss, A. (1967). The discovery of grounded theory: Strategies for qualitative research. Chicago, IL: Aldine.
   Google Scholar
• Glenn, E. (1989). A content analysis of fifty definitions of listening. The International Journal of Listening, 3, 21–31. doi:10.1207/s1932586xijl0301_3
   Google Scholar
• Gregory, A. (2015). Practitioner-leaders’ representation of roles: The Melbourne mandate. Public Relations Review, 41, 598–606. doi:10.1016/j.pubrev.2014.02.030
   Web of Science ®Google Scholar
• Grunig, J., & Hunt, T. (1984). Managing public relations. Orlando, FL: Holt, Rinehart & Winston.
   Google Scholar
• Grunig, L., Grunig, J., & Dozier, D. (2002). Excellent organisations and effective organisations: A study of communication management in three countries. Mahwah, NJ: Erlbaum.
   Google Scholar
• Gunn, J., & Dance, F. (2014). On the silencing of speech in the late twentieth century. In P. Gehrke & W. Keith (Eds.), The unfinished conversation: 100 years of communication studies (pp. 64–81). New York, NY: Routledge.
   Google Scholar
• Habermas, J. (1984). Theory of communicative action volume 1: Reason and the rationalization of society ( T. McCarthy, Trans.). Boston, MA: Beacon Press. (Original work published in German 1981)
   Google Scholar
• Habermas, J. (1987). The theory of communicative action volume 2: Lifeworld and system: A critique of functionalist reason ( T. McCarthy, Trans.). Boston, MA: Beacon Press. (Original published in German 1981)
   Google Scholar
• Habermas, J. (1991). The structural transformation of the public sphere ( T. Burger, Trans.). Cambridge, MA: MIT Press. (Original work published in German 1962)
   Google Scholar
• Harvard University. (2015). Trust in institutions and the political process. Boston, MA: Institute of Politics. Retrieved from http://www.iop.harvard.edu/trust-institutions-and-political-process
   Google Scholar
• Hearn, G., Tacchi, J., Foth, M., & Lennie, J. (2009). Action research and new media. Creskill, NJ: Hampton Press.
   Google Scholar
• Heath, R., & Coombs, T. (2006). Today’s public relations: An introduction. Thousand Oaks, CA: Sage.
   Google Scholar
• HMSO (Her Majesty’s Stationery Office). (2013). Report of the Mid Staffordshire NHS Foundation Trust public inquiry. Retrieved from http://www.midstaffspublicinquiry.com/sites/default/files/report/Executive%20summary.pdf
   Google Scholar
• Honneth, A. (2007). Disrespect. Cambridge, England: Polity Press.
   Google Scholar
• House of Commons. (1999). Potential risk of fire spread in building via external cladding systems. London, England: Select Committee on Environment, Transport and Regional Affairs First Report. Retrieved from https://publications.parliament.uk/pa/cm199900/cmselect/cmenvtra/109/10907.htm
   Google Scholar
• Husband, C. (1996). The right to be understood: Conceiving the multi-ethnic public sphere. Innovation: The European Journal of Social Sciences, 9, 205–215. doi:10.1080/13511610.1996.9968484
   Google Scholar
• Husband, C. (2000). Media and the public sphere in multi-ethnic societies. In S. Cottle (Ed.), Ethnic minorities and the media (pp. 199–214). Buckingham, England: Open University Press.
   Google Scholar
• Husband, C. (2009). Commentary: Between listening and understanding. Continuum: Journal of Media & Cultural Studies, 23, 441–443. doi:10.1080/10304310903026602
   Web of Science ®Google Scholar
• ICCO (International Communications Consultancy Organization). (2013). ICCO world report [Website]. Retrieved from http://www.akospr.ru/wp-content/uploads/2014/01/World-Report_en.pdf
   Google Scholar
• ILA (International Listening Association). (1995). An ILA definition of listening. Listening Post, 53(1), 4–5. Retrieved from http://www.listen.org/ListeningPost
   Google Scholar
• Kennedy, G. (1994). A new history of classical rhetoric. Princeton, NJ: Princeton University Press.
   Google Scholar
• Kent, M. (2013). Using social media dialogically: Public relations role in reviving democracy. Public Relations Review, 39, 337–345. doi:10.1016/j.pubrev.2013.07.024
   Web of Science ®Google Scholar
• Kent, M., & Taylor, M. (2002). Toward a dialogic theory of public relations. Public Relations Review, 28, 21–37. doi:10.1016/S0363-8111(02)00108-X
   Web of Science ®Google Scholar
• Klein, M. (2007, December 31). The MIT collaboratorium: Enabling effective large-scale deliberation for complex problems (Working Paper 4679–08). Cambridge, MA: MIT Sloan School of Management. Retrieved from http://ssrn.com/abstract=1085295
   Google Scholar
• L’Etang, J. (2008). Public relations: Concepts, practice and critique. London, England: Sage.
   Google Scholar
• Lacey, K. (2013). Listening publics: The politics and experience of listening in the media age. Cambridge, England: Polity.
   Google Scholar
• Lincoln, Y., & Guba, E. (1985). Naturalistic inquiry. Beverly Hills, CA: Sage.
   Google Scholar
• Lipari, L. (2010). Listening, thinking, being. Communication Theory, 20, 348–362. doi:10.1111/j.1468-2885.2010.01366.x
   Web of Science ®Google Scholar
• Lipovetsky, G. (2005). Hypermodern times. Cambridge, England: Polity.
   Google Scholar
• Littlejohn, S., & Foss, K. (2008). Theories of human communication (9th ed.). Belmont, CA: Thomson-Wadsworth.
   Google Scholar
• Lloyd, K., Boer, D., Keller, J., & Voelpel, S. (2014). Is my boss really listening to me? The impact of perceived supervisor listening on emotional exhaustion, turnover intention, and organizational citizenship behavior. Journal of Business Ethics, 130, 509–524. doi:10.1007/s10551-014-2242-4
   Web of Science ®Google Scholar
• Lu, X. (1998). Rhetoric in ancient China fifth to third century BCE: A comparison with classical Greek rhetoric. Columbia, SC: University of South Carolina Press.
   Google Scholar
• Lundsteen, S. (1979). Listening: Its impact on language and the other language arts. Urbana, IL: ERIC Clearing House on Reading and Communication Skills.
   Google Scholar
• Macnamara, J. (2011). Pre and post-election 2010 online: What happened to the conversation? Communication, Politics, Culture. 44, 18–36. Retrieved from http://search.informit.com.au/documentSummary;dn=627292905802447;res=IELHSS
   Google Scholar
• Macnamara, J. (2014). The 21st century media (r)evolution: Emergent communication practices. New York, NY: Peter Lang.
   Google Scholar
• Macnamara, J. (2016). Organizational listening: The missing essential in public communication. New York, NY: Peter Lang.
   Google Scholar
• Macnamara, J. (2017). Creating a democracy for everyone: Strategies for increasing listening and engagement by government. London, England: The London School of Economics and Political Science and University of Technology Sydney. Retrieved from https://www.uts.edu.au/node/230356
   Google Scholar
• Macnamara, J., & Kenning, G. (2014). E-electioneering 2007–2014: Trends in online political communication over three elections. Media International Australia, 152, 57–74. doi:10.1177/1329878X1415200107
   Google Scholar
• Marsh, I., & Miller, R. (2012). Democratic decline and democratic renewal: Political change in Britain, Australia and New Zealand. Cambridge, England: Cambridge University Press.
   Google Scholar
• Mastercard. (2014). The engagement bureau, the Mastercard conversation suite. Retrieved from http://newsroom.mastercard.com/videos/mastercard-conversation-suite-video
   Google Scholar
• May, T. (2016a, October 5). Speech to the Conservative Party Conference 2016, Birmingham, UK. Retrieved from http://www.independent.co.uk/news/uk/politics/theresa-may-speech-tory-conference-2016-in-full-transcript-a7346171.html
   Google Scholar
• May, T. (2016b, July 11). Theresa May: Speech to launch leadership campaign [Website]. Retrieved from http://www.ukpol.co.uk/uncategorized/theresa-may-2016-speech-to-launch-leadership-campaign
   Google Scholar
• McChesney, R. (2013). Digital disconnect: How capitalism is turning the internet against democracy. New York, NY: The Free Press.
   Google Scholar
• Miles, M., & Huberman, M. (1994). Qualitative data analysis. Thousand Oaks, CA: Sage.
   Google Scholar
• Neuman, W. (2006). Social research methods: Qualitative and quantitative approaches (6th ed.). New York, NY: Pearson.
   Google Scholar
• Norris, P. (2011). Democratic deficit: Critical citizens revisited. New York, NY: Cambridge University Press.
   Google Scholar
• Pepitone, J. (2011, October 24). Netflix loses 800,000 subscribers. CNN Money. Retrieved from http://money.cnn.com/2011/10/24/technology/netflix_earnings/index.htm
   Google Scholar
• Pieczka, M. (1996). Paradigms, systems theory and public relations. In J. L’Etang & M. Pieczka (Eds.), Critical perspectives in public relations (pp. 124–156). London, England: International Thomson Business Press.
   Google Scholar
• Pieczka, M. (2006). Paradigms, systems theory and public relations. In J. L’Etang & M. Pieczka (Eds.), Public relations: Critical debates and contemporary practice (pp. 331–358). Mahwah, NJ: Erlbaum.
   Google Scholar
• PRCA (Public Relations Consultants Association). (2017). PR census 2016. Retrieved from http://news.prca.org.uk/publications
   Google Scholar
• Punch, K. (1998). Introduction to social research: Quantitative and qualitative approaches. London, England: Sage.
   Google Scholar
• Purdy, M. (2004, April). Qualitative research: Critical for understanding listening. Paper presented at the International Listening Association Conference, Fort Meyers, FL.
   Google Scholar
• Purdy, M., & Borisoff, D. (1997). Listening in everyday life: A personal and professional approach (2nd ed.). Lanham, MA: University of America Press.
   Google Scholar
• Reader, T., Gillespie, A., & Mannell, J. (2014). Patient neglect in 21st century health-care institutions: A community health psychology perspective. Journal of Health Psychology, 19, 137–148. doi:10.1177/1359105313500256
   PubMed Web of Science ®Google Scholar
• Reader, T., Gillespie, A., & Roberts, J. (2014). Patient complaints in healthcare systems: A systematic review and coding taxonomy. BMJ Quality and Safety, 23(8), 1–12. doi:10.1136/bmjqs-2013-002437
   PubMed Web of Science ®Google Scholar
• Shenton, A. (2004). Strategies for ensuring trustworthiness in qualitative research projects. Education for Information, 22, 63–75. doi:10.3233/EFI-2004-22201
   Google Scholar
• Shoemaker, P., & Reese, S. (1996). Mediating the message: Theories of influences on mass media content (2nd ed.). White Plains, NY: Longman.
   Google Scholar
• Stake, R. (2008). Qualitative case studies. In N. Denzin & Y. Lincoln (Eds.), The SAGE handbook of qualitative research (3rd ed., pp. 119–149). Thousand Oaks, CA: Sage.
   Google Scholar
• Tashakkori, A., & Teddlie, C. (2003). Handbook of mixed methods in social and behavioural research. Thousand Oaks, CA: Sage.
   Google Scholar
• Taylor, M., & Kent, M. (2014). Dialogic engagement: Clarifying foundational concepts. Journal of Public Relations Research, 26, 384–398. doi:10.1080/1062726X.2014.956106
   Web of Science ®Google Scholar
• Tedlock, B. (2008). The observation of participation and the emergence of public ethnography. In N. Denzin & Y. Lincoln (Eds.), Strategies of qualitative inquiry (3rd ed., pp. 151–171). Thousand Oaks, CA: Sage.
   Google Scholar
• Vergeer, M. (2013). Politics, elections and online campaigning: Past, present and a peek into the future. New Media and Society, 15, 9–17. doi:10.1177/1461444812457327
   Web of Science ®Google Scholar
• Weatherall, A. (2002). Gender, language and discourse. Hove, England: Routledge.
   Google Scholar
• Weiner, M. (2012, September). Showcase to the social media world. Kommunikations Manager, 3, 6–10.
   Google Scholar
• Williams, R. (1976). Communications. Harmondsworth, England: Penguin. (Original work published 1962)
   Google Scholar
• Worthington, D., & Bodie, G. (Eds.). (2017). The sourcebook of listening research: Methodology and measures. New York, NY: Wiley Blackwell.
   Google Scholar
• Wurzelbacher, S. (2009, October 12). Government doesn’t listen. The Washington Times, Analysis/opinion. Retrieved from http://www.washingtontimes.com/news/2009/oct/12/government-doesnt-listen
   Google Scholar
• Yin, R. (2009). Case study research: Design and methods (4th ed.). Thousand Oaks, CA: Sage.
   Google Scholar