11
Views
0
CrossRef citations to date
0
Altmetric
Original Articles

Overbooking: A New Look At An Old Problem

, &
Pages 95-104 | Published online: 14 Apr 2013

References

  • Barishman , B. L. 1991 . “The Indirect cost of overbooking and minimizing loss due to overbooking,” Unpublished manuscript
  • Corney , W. J. 1984 . “The use of computer spreadsheets in overbooking optimization and analysis,” . International Journal of Hospitality Management , 3 ( 4 ) : 153 – 157 .
  • Enghagen , L and Wilson , R. H. 1993 . Overbooking and Yield Management: the legality and the morality.
  • Knutson , B. J. 1988 . “Frequent travelers: making them happy and bringing them back,” . The Cornell Hotel and Restaurant Administration Quarterly , 27 May : 83 – 87 .
  • Lambert , C. U. , Lambert , J. M. and Cullen , T. P. 1989 . “The overbooking question: a simulation,” . The Cornell Hotel and Restaurant Administration Quarterly. , 30 August : 15 – 20 .
  • Lefever , M. M. 1988 . “The gentle art of Overbooking.” . Cornell Hotel and Restaurant Administration Quarterly , 29 November : 7 – 8 .
  • McConnell , J. P. and Rutherford , D. G. 1990 . “Hotel reservations: the guest contract,” . The Cornell Hotel and Restaurant Administration Quarterly , 30 February : 61 – 65 .
  • Toh , R. 1986 . “Coping with no-shows, late-cancellations and oversales: American hotels out-do the airlines,” . International Journal of Hospitality Management , 5 ( 3 ) : 121 – 125 .
  • PKF Consulting . 1993 . Trends in The Hotel Industry, , USA Edition San Francisco : PKF Consulting, Publishers. .
  • Vallen , J. J and Vallen , G. K. 1991 . Check-In Check-Outitth Dubuque : Wm. C. Brown Publishers. .
  • Wilson , R. H. 1992 . “Combining hotel promotions, discount packages and yield management systems: make sure it's legal,” . Hospitality Research Journal , 15 ( 2 ) : 21 – 30 .
  • Wilson , R. H. , Enghagen , L. K. and Sharma , P. 1994 . “Overbooking: The practice and the law,” . Hospitality Research Journal , 17 ( 2 ) : 93 – 106 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.