The effect of buyer feedback scores on internet auction prices

References

• Resnick , P. , Zeckhauser , R. , Friedman , E. and Kuwabara , K. 2000 . Reputation systems . Comm. of the ACM , 43 ( 12 ) : 45 – 48 .
   Web of Science ®Google Scholar
• Gutek , B.A. 1995 . The Dynamics of Service , San Francisco : Jossey‐Bass .
   Google Scholar
• Ring , P.S. and van de Van , A. H. 1992 . Structuring cooperative relationships between organizations . Strategic Management Journal , 13 ( 7 ) : 483 – 498 .
   Web of Science ®Google Scholar
• Jarvenpaa , S. , Knoll , K. and Leidner , D. 1998 . Is anybody out there? Antecedent of trust in global virtual teams . Journal of Management Information Systems , 14 ( 4 ) : 29 – 64 .
   Google Scholar
• Cho , Y. , Im , I. , Hiltz , R. S. and Fjermestad , J. 2002 . An analysis of online customer complaints: Implications for web complaint management . presented at Hawaii Int. Conf. System Sciences . 2002 , Big Island, HI.
   Google Scholar
• Zacharia , G. , Moukas , A. and Maes , P. 2000 . Collaborative reputation mechanisms for electronic marketplaces . Decision Support Systems , 29 ( 4 ) : 371 – 388 .
   Web of Science ®Google Scholar
• Ba , S. , Whinston , A. and Zhang , H. 1999 . Building trust in the electronic market through an economic incentive mechanism . Proc. of the 20th Int. Conf. Inf. Systems . 1999 , Charlotte, NC.
   Google Scholar
• Dellarocas , C. 2000 . Mechanisms for coping with unfair ratings and discriminatory behavior in online reputation reporting systems . Proc. 21st Int. Conf. Inf. Systems . 2000 , Brisbane, Australia.
   Google Scholar
• Pavlou , P. and Ba , S. 2000 . Does online reputation matter? An empirical investigation of reputation and trust in online auction markets . Americas Conf. Inf. Systems . 2000 , Long Beach, CA.
   Google Scholar
• Kauffman , R.J. and Wood , C. A. 2000 . Running up the bid: Modeling seller opportunism in Internet auctions . Americas Con. Inf. Systems . 2000 , Long Beach, CA.
   Google Scholar
• Houser , D. and Wooders , J. 2000 . Reputation in auctions: Theory, and evidence from eBay . University of Arizona working paper . 2000 , Tucson, AZ.
   Google Scholar
• Melnik , M.I. and Aim , J. 2000 . Does a seller's reputation matter? Evidence from eBay auctions . Journal of Industrial Economics , 50 ( 3 ) : 337 – 350 .
   Web of Science ®Google Scholar
• Standifird , S.S. 2001 . Reputation and e‐commerce: eBay auctions and the asymmetrical impact of positive and negative ratings . Journal of Management , 27 : 279 – 295 .
   Web of Science ®Google Scholar
• Lucking‐Reiley , D. , Bryan , D. , Prasad , N. and Reeves , D. 2000 . Pennies from eBay: The determinants of price in online auctions . Vanderbilt University working paper . 2000 , Nashville, TN.
   Google Scholar
• Bajari , P. and Hortacsu , A. 2002 . Winner's curse, reserve prices and endogenous entry: Empirical insights from eBay auctions . Working paper, Department of Economics, Stanford University . 2002 .
   Google Scholar
• Yin , P.‐L. 2004 . Information dispersion and auction prices . Working paper, Stanford University . 2004 .
   Google Scholar
• McDonald , C.G. and Slawson , V. C. Jr. 2002 . Reputation in an Internet auction market . Economic Inquiry , 40 ( 4 ) : 633 – 650 .
   Web of Science ®Google Scholar
• Dewan , S. and Hsu , V. 2002 . Adverse selection in reputations‐based electronic markets: Evidence from online stamp auctions . Working paper, University of California, Irvine and Hong Kong University of Science and Technology . 2002 .
   Google Scholar
• Eaton , D.H. 2002 . Valuing information: Evidence from guitar auctions on eBay . Working paper, Murray State University . 2002 .
   Google Scholar
• Jin , G. and Kato , A. 2002 . Blind trust online: Experimental evidence from baseball cards . Working paper, University of Maryland . 2002 .
   Google Scholar
• Livingston , J. 2002 . How valuable is a good reputation? A sample selection model of Internet auctions . Working paper, University of Maryland . 2002 .
   Google Scholar
• Mayer , R. , Davis , J. and Schoorman , F. 1995 . An integrative model of organizational trust . Academy of Management Review , 20 ( 3 ) : 709 – 734 .
   Web of Science ®Google Scholar
• McKnight , D.H. and Chervany , N. L. 2000 . What is trust? A conceptual analysis and an interdisciplinary model . Americas Conf. Inf. Systems . 2000 , Long Beach, CA.
   Google Scholar
• Lewis , J.D. and Weigert , A. 1985 . Trust as a social reality . Social Forces , 63 ( 4 ) : 967 – 985 .
   Web of Science ®Google Scholar
• Brockner , J. , Siege , P. , Daly , J. , Tyler , T. and Martin , C. 1997 . When trust matters: The moderating effect of outcome favorability . Administrative Science Quarterly , 42 ( 3 ) : 558 – 583 .
   Web of Science ®Google Scholar
• McAllister , D. 1995 . Affect‐ and cognition‐based trust as foundations for interpersonal cooperation in organizations . Academy of Management Journal , 38 ( 1 ) : 24 – 59 .
   Web of Science ®Google Scholar
• Anderson , J. and Narus , J. 1990 . A model of distributor firm and manufacturing firm working partnership . Journal of Marketing , 54 Jan. : 42 – 58 .
   Web of Science ®Google Scholar
• Grazioli , S. and Jarvenpaa , S. 2000 . Perils of Internet fraud: An empirical investigation of deception and trust with experienced Internet consumers . IEEE Trans, on Syst., Man, and Cybern. Part A , 30 ( 4 ) : 395 – 410 .
   Web of Science ®Google Scholar
• McKnight , D.H. , Cummings , L. and Chervarty , N. 1998 . Initial trust formation in new organizational relationships . Academy of Management Review , 23 ( 3 ) : 473 – 490 .
   Web of Science ®Google Scholar
• Peterson , R.A. , Balasubramanian , S. and Bronnenberg , B. J. 1997 . Exploring the implications of the Internet for consumer marketing . Journal of the Academy of Marketing Science , 25 ( 4 ) : 329 – 346 .
   Web of Science ®Google Scholar
• Ba , S. and Pavlou , P.A. 2002 . Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior . MIS Quarterly , 26 ( 3 ) : 243 – 268 .
   Web of Science ®Google Scholar
• Ioannidis , C. and Silver , M. 1997 . Estimating the worth of product characteristics . Marketing Research Society , 39 ( 4 ) : 559 – 570 .
   Web of Science ®Google Scholar
• Vakrat , Y. and Seidmann , A. 1999 . Can online auction beat online catalog? . Int. Conf. Inf. Systems . 1999 , Charlotte, NC.
   Google Scholar
• Lutz , R. 1975 . Changing brand attitude through modification of cognitive structure . Journal of Consumer Research , 1 Mar. : 49 – 59 .
   Web of Science ®Google Scholar